Treasure Avenue Reviews 106

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I’m not sure why I didn’t write a review about this bogus company years ago and I think I can top all reviews about them with mine - Pre-ordered a watch for my birthday back in 2021…. We’re now... See more

Rated 1 out of 5 stars

WISH I READ REVIEWS BEFORE ORDERING!!! Placed a order January 2024 and I have had no order update no emails to says dispatched! When I've got In touch twice now no reply! And using the tracking he... See more

Rated 1 out of 5 stars

I placed an order 12/10/22 as pre order for watch which states 3- weeks and still not here. I have been constantly sending emails to their email address under contact info glitzydrip and not once had... See more

Rated 5 out of 5 stars

Such a lovely company. I ordered 2 separate orders fist order come next day item was lovely. However second order i had a little problem where it was lost in transit somewhere. But i emai... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

Ladies jewellery & fashion accessories


Contact info

1.5

Bad

TrustScore 1.5 out of 5

106 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Xxxxxxxx brilliant

October 6, 2020
Unprompted review
Treasure Avenue logo

Reply from Treasure Avenue

Firstly thanks for your order. As your order was placed on Friday night it wouldn't be dispatched over the weekend, your order was sent yesterday. At the moment unfortunately Royal Mail are having a few delays so it can take a few extra days to reach you. All this information is on our website in the FAQs section - Gypsy Drip 💜

Rated 2 out of 5 stars

Edited review

Ordered some earrings, they are lovely and arrived so fast. Got a discount too! X

Edit:

Changed this review their Jewellery gives me severe allergic reactions, my neck looks awful at the moment because I wore a necklace from them for one day

October 3, 2020
Treasure Avenue logo

Reply from Treasure Avenue

Hey, Please can you email us regarding this issue as we haven't had any emails relating to any severe allergic reactions from anybody? And we don't have any information regarding your order as its not a verified review. You stated you ordered earrings in your original review but a necklace has given you an allergic reaction, when was this purchased? We would advise you to stop using anything immediately if you have any allergic reaction. The majority of our necklace chains are made from stainless steel which is hypoallergenic so its extremely rare to cause any skin reactions but everybody reacts differently to metals etc. We look forward to your email to discuss this further info@glitzydrip.co.uk Thanks - Glitzy Drip 💜

Rated 5 out of 5 stars

Love this company

Love this company, my item came 1 or 2 days after ordering. Quality is 10/10 and good prices. Will deffo be ordering again soon x

September 17, 2020
Unprompted review
Rated 1 out of 5 stars

I still have not received my order

September 12, 2020
Unprompted review
Treasure Avenue logo

Reply from Treasure Avenue

We would love for your to reconsider your review as your item was successfully delivered on the 17th sept. Thanks 💜

Hey, after looking at your order it seems you have ordered a PRE order item so you wouldn't of received this yet. Pre order items take 2/3 weeks to be dispatched after placing your order, this is stated in the product name and description on the website and its also in your order confirmation email too. Its always best to just send over an email to query order status. We would really appreciate you reconsidering this very unfair review. Thanks Gypsy Drip 💜

Rated 5 out of 5 stars

Fab!

Great purchase for my son! He loves it

September 9, 2020
Unprompted review
Rated 4 out of 5 stars

Thanks a lot for reaching out, I will sure keep you updated

I placed an order 23rd August order #5683 , sent an email after a week and half of not hearing anything , have still not gotten a reply to my email as regards when my order will be delivered ,can gypsydrip be of any help here !!!! Thanks

September 9, 2020
Unprompted review
Treasure Avenue logo

Reply from Treasure Avenue

Hey, We replied to your email explaining that your order was a PRE order item which takes up to 3 weeks to be dispatched. Your order should be with you very shortly. Please let us know if you need anymore help - Gypsy Drip 💜

Rated 5 out of 5 stars

Recomed 100%

Such a lovely company.

I ordered 2 separate orders fist order come next day item was lovely.

However second order i had a little problem where it was lost in transit somewhere. But i email the company I told them the order number they apologies and for the delay and sent my goods out that day :)

Unfortunately one of my items has not in stock once i had realized my first order was lost. However they made up for it by sending a free gift.

Such an amazing company lovey customer service definaily will be using this website again

July 23, 2020
Unprompted review
Treasure Avenue logo

Reply from Treasure Avenue

Hey Olivia,

Thanks so much for your lovely review, apologies again for the initial mix up! We are so glad we had this sorted for you and you are happy with your purchases.

Gypsy Drip 💜

Rated 1 out of 5 stars

Terrible service

I paid for standard shipping of 3-5 day’s and received my package 9 day’s later, not happy at all with that but then when i received my package I ordered a necklace to find that it was already broken. I was shocked after waiting an extra 9 days to receive it broken, bad service is an understatement. What really shocks me is when I emailed Gypsydrip telling them I was not happy they did not reply to message so i can’t even get a replacement necklace or refund, Disgraceful

July 10, 2020
Unprompted review
Treasure Avenue logo

Reply from Treasure Avenue

....

Thanks for your order, we are so sorry that part of your order didn't reach you in perfect condition. Unfortunately items can become damaged in transit no matter how hard we try to prevent this.

At the moment with the ongoing global pandemic the standard shipping times do not apply as stated in our FAQs on our website. Royal Mail are having delays due to this and with your order being an international parcel it has unfortunately added to the delay in it being received. Royal Mail delays are unpredictable at the moment as it differs depending on the area that you live.

We would be happy to send out a replacement as we always would with a faulty/damaged item but cannot given the current circumstances give a timescale on this being delivered.

Being a small business, unfair reviews like this can have a detrimental effect on us before you have even given us chance to respond. You sent the email at 23.23 the night before leaving this review and we have a turnaround time for emails to be responded to within 24 hours. You will see from the other 40+ reviews that we have very happy customers and this happening is a rare event, so we would love for you to reconsider your review.

We sent a replacement out to you the day you contacted us as per our conversations via email and we hope it arrives shortly for you. Gypsy Drip 💜

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