From beginning to end H20 Hot Tubs were 1st Class . From Molly & Katie helping us choose the best Tub for us, and answering any questions we threw at them they promptly got back to us. Delivery went s... See more
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Review summary
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Hayden, the service engineer from H20 is an asset to the company. Arrived on time, actually slightly early, has a friendly and helpful manner and a pleasant personality. He did a great job in ser... See more
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Had the tub installed today by Tony and Leighton who did an excellent job and explained everything to me about how to maintain the chemical balance etc. I’m looking forward to tomorrow when I can star... See more
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Hayden has just completed our first annual service on the hot tub. He was punctual, polite and efficient and has made the tub look like new again. Excellent service again from H2O and from Hayden in p... See more
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Company details
Written by the company
One of the UK's best loved hot tub retailers, offering affordable hot tubs, delivered nationwide, starting from just £2999. Spread the cost with our competitive finance packages and have total peace of mind thanks to our comprehensive warranty. Browse our range of quality spas online or give us a call for a chat to discuss how we can give you the hot tub of your dreams. Over a decade of experience in the industry means we know hot tubs inside & out, and have carefully curated a beautiful collection of spas that have desirable features, powerful pumps and reliable control systems that are economical and built to last. We also have a showroom based in Nottingham, where you can come and view the products for yourself.
Contact info
Unit 4G Blenheim Court, Blenheim Industrial Park, NG6 8YP, Nottingham, United Kingdom
- 0333 990 0320
- sales@h2ohottubs.co.uk
- h2ohottubs.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic tub!
Molly was excellent from the start and the 4500 series hot tub is superb - I did a huge amount of research and H20 have struck the perfect balance between high quality and price.
Had a slight blip when the WiFi module add on I ordered didn’t arrive and it was suggested I should fit it myself when posted out to me including removing the side and accessing the electrical components. After a little discussion however it was agreed that the engineer would come out and install as originally agreed.
Overall though 5 stars and couldn’t be happier with my tub!
May 15, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Oliver for your thoughtful review. We're so pleased Molly looked after you well and that you're delighted with your 4500 Series hot tub. We're sorry about the initial Wi-Fi module confusion, but glad it was resolved. Thanks for choosing H2O Hot Tubs!
Great install
From buying the hot tub to the install it was faultless I can’t praise Molly Kate Aaron and BigT enough
Thank you
Eamonn
May 19, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Eamonn for your fantastic review. We're so pleased Molly, Kate, Aaron and Big T made the purchase and installation faultless. Thanks for choosing H2O Hot Tubs!
Vortex hot tub is amazing.
What a game getting it in but Tony and Ty stuck with it. Thanks for your service guys. Vortex hot tub looks amazing. Thanks to Molly and Katie for helping with the order and helping us make the right choice. Great service.
May 18, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks for your wonderful review. We're delighted Tony and Ty persevered with the installation, while Molly and Katie helped you choose the right Vortex hot tub. Thanks for choosing H2O Hot Tubs!
Excellent service at a very reasonable price
The girls in the Nottingham showroom were superb, very knowledgeable and so helpful, no hard sell what so ever, every stage of the journey went without a hitch from purchase to installation, lf you are considering purchasing a jacuzzi l can not recommend this company enough.....
March 18, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Phillip for your fantastic review and for choosing H2O Hot Tubs. We're so pleased the showroom team were knowledgeable, helpful and made the whole process seamless!
Hot tub
From start to finish, the communication has been second to none. Getting the hot tub was a smooth and stress-free experience, and the delivery and set up were very efficient and quick. Highly recommend this company to anyone looking for excellent service and quality products! Thank you to Molly and Katie for the excellent communication and to Aaron and Ty for the delivery and set up of the hot tub x
May 15, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Sabrina for your wonderful review. We're delighted Molly, Katie, Aaron and Ty made the whole experience smooth, stress-free and well communicated. Thanks for choosing H2O Hot Tubs!
So simple to order and with and follow…
So simple to order and with and follow up call for peace of mind was excellent thanks to the whole team
May 10, 2026
Reply from H2O Hot Tubs
Thanks Kevin for your lovely review and for choosing H2O Hot Tubs. We're so pleased ordering was simple and the follow-up call gave you peace of mind!
Easy process and supportive team
The selection and order process was really quick and easy, delivery was on time and efficient. Sadly there was a fault on the horrible from the factory but after contacting the H2O team they provided support and replaced the faulty part. Hot tub works perfectly well now and is a great item to make use of. The tub itself is easy to maintain and filter access has been really easy. We were given additional filters as a gesture of good will by the tech team from H2O after the issue we encountered. Appreciated. Thanks 👍
April 13, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Lisa for your thoughtful review. We're pleased the team supported you, replaced the faulty part and got your hot tub working perfectly. Thanks for choosing H2O Hot Tubs!
Hot tub installation H2O hot tub
Both Big T and Ty was fantastic. They unloaded our hot tub and placed it in the designated space in our back garden. They connected the hot tub to the electrical supply while the tub was filling with water . They explained all about the computer controls and explained and showed me how the jets work. Also explained about the chemical usage. A fantastic and easy installation. Thank you Big T and Ty . Just can’t wait to get in 👍🏽👍🏽👍🏽👍🏽
May 13, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Anthony for your fantastic review. We're delighted Big T and Ty made the installation easy and explained the controls and chemicals clearly. Thanks for choosing H2O Hot Tubs!
Super fast service
Needed super new filters super fast.
Arrived super fast.
Much appreciated.
May 7, 2026
Reply from H2O Hot Tubs
Thanks Andrew for your lovely review and for choosing H2O Hot Tubs. We're so pleased your new filters arrived so quickly!
Really good install and expierence with…
Really good install and expierence with ordering the hot tub. Aaron & George were extremely polite and helpful with the hot tub and made the install run smoothly.
May 11, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Lewis for your fantastic review. We're delighted Aaron and George were polite, helpful and made the installation run smoothly. Thanks for choosing H2O Hot Tubs!
Xmas come early
From start to finish everything has been brilliant,very well organized and put together by the whole team involved.molly, Katie big t and ty put it all together and made my day, you even organized the crane for me.thanks very much
May 11, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks John for your wonderful review. We're so pleased Molly, Katie, Big T and Ty made the whole experience so special. Thanks for choosing H2O Hot Tubs!
Good all round experience.
Ordered online but well supported by Pauline who answered all of our questions and gave good advice even on a Sunday. Prompt delivery aswell. Fitted by Tony and Ty, a good demonstration and knowledgeable guys. Great prices and Great service all round would recommend.
May 6, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks David for your fantastic review. We're delighted Pauline, Tony and Ty provided helpful advice, a prompt delivery and a knowledgeable installation. Thanks for choosing H2O Hot Tubs!
Very helpful and easy going
Very helpful and easy going. Delivery went smooth and they explained everything we had to do to get started.
May 8, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Vlad for your lovely review and for choosing H2O Hot Tubs. We're so pleased the delivery was smooth and everything was explained clearly!
Hot Tub Purchase
Great experience from initial enquiry through to install by Aaron & Big T.
First impression of the hot tub is - wow!!
Great service and highly recommend
#happycustomer
May 8, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Gordon for your fantastic review. We're delighted Aaron and Big T made the installation such a great experience. Thanks for choosing H2O Hot Tubs!
Installation from Lee and Big T was…
Installation from Lee and Big T was fantastic, they were knowledgeable and really helpful. Molly and Katie were friendly and easy to contact too. There were a couple of times of confusion but all got sorted. The hot tub is a great addition to our patio.
April 29, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Sara for your lovely review. We're so pleased Lee, Big T, Molly and Katie were helpful and got everything sorted for you. Thanks for choosing H2O Hot Tubs!
Reply from H2O Hot Tubs
Thanks Louise for your wonderful review. We're delighted Tony and Ty were fantastic. Thanks for choosing H2O Hot Tubs!
From the point of order all the way…
From the point of order all the way through to install I can’t praise and thank H2O Hottubs enough, very professional, very helpful and fantastic tub. Highly recommended,
Thank you Molly , Katie , Tony and Ty
May 1, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Jeff for your fantastic review. We're so pleased Molly, Katie, Tony and Ty looked after you so well from order through to installation. Thanks for choosing H2O Hot Tubs!
Great H2O experience
From start to finish the H2O team have been great. Our visit to the showroom was pleasant and informative, we were show. Round by Pauline but the whole team couldn’t have been more welcoming or accommodating. We had great communication leading upto delivery and then Lee and Simon arrived to deliver and install or hot tub and did it quickly and efficiently. They gave great instruction on the set up and use before departing. An all round great experience.
April 30, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Jon for your wonderful review. We're delighted Pauline, Lee and Simon made the whole experience welcoming, efficient and informative. Thanks for choosing H2O Hot Tubs!
Excellent customer service and support…
Excellent customer service and support so far! Awaiting hot tub to arrive, but everything to this point has been amazing, Molly and Katie respond very quickly and are able to answer all of my questions. Can’t wait for hot tub to arrive.
April 24, 2026
Reply from H2O Hot Tubs
Thanks Emma for your fantastic review. We're so pleased Molly and Katie have been helpful, responsive and easy to reach. Thanks for choosing H2O Hot Tubs!
Just had my hot tube serviced by Dan
Just had my hot tube serviced by Dan, a fantastic service and great guy. I would recommend his work.
April 28, 2026
Unprompted review
Reply from H2O Hot Tubs
Thanks Peter for your lovely review. We're so pleased Dan provided such a fantastic service. Thanks for choosing H2O Hot Tubs!
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