Hewlett Packard Reviews 

There are lots of scams and rip-offs about in today's world. I manage to avoid most of them, but recently I was conned by a major corporation: Hewlett Packard. For just under fifty quid, I bought an A4 desktop printer/scanner that included a subscription to 'Instant Ink', whereby new ink cartridges would be supplied at the point when your printer was running out. I thought it was an option, but it seemed acceptable enough. The wording said that you could cancel the ink subscription at any time, but what it didn't overtly say (must have been in the small print) was that if you cancel they will remotely disable the bloody printer! So now I have a sizeable piece of junk sitting on my desk, and it will be going to the tip after just 6 months of use. Nice move, HP. You used to be a pretty reliable manufacturer, but now I won't touch your products with a barge pole.

Recently purchased a new All-in-One PC from HP. I'm giving away the oldest of the 4 I've owned and will keep the youngest Windows 10 Machine which is about 10 years old. I also have two All-in-One printer/scanner/copier machines.

The new All-in-One PC is going back to Costco. Time to try perhaps a Dell.

I really haven't had it long enough to complain about the PC itself. However, the keyboard is absolutely junk, and neither the keyboard nor the mouse work. They've had me jump through every hoop imaginable to keep from having to replace a $20 keyboard and I'm done.

Between the bot named "Sage" which wasted an hour last Saturday only to tell me that it couldn't really do anything other than trouble shoot, nor the two chats for about an hour total, nor the second phone call to India where, try as I might, I could not understand a word that the gent was saying, other than I was the wrong person...enough.

Do yourself a favor. Do not purchase from HP. The customer support is worthless, and the keyboard and mouse they provide with their equipment is manufactured so cheaply that it's pathetic.

UPDATE:

Contacted the sales department by using a bogus purchase ID. Explained the situation. Was assigned a Tech to resolve the problem. He opened up a case file, and after I told him I was done trouble shooting and chatting and speaking to India, he agreed to replace the mouse and keyboard.

That was mid December. He closed the case file, and every week I get another email telling me that the shipment has been delayed--now until February.

If you mistakenly purchase ANYTHING from HP and it doesn't work properly, return it to the retailer and have it replaced. DO NOT RELY ON HP TO RESOLVE A PROBLEM!!!

Trustpilot reviews

I am sending this copy to HP of a review about one of your printers which developed a fault after only four months. I am getting nowhere with the retailer, Currys, so thought you might be able to assist. Below is the review on what has happened, I am now without a printer, which is needed for work. I am not impressed with your product, but even less impressed by the fact Currys won’t replace a faulty product even under guarantee. And as there is no joy attempting to contact you online or by phone, hopefully you will see this!

In August I bought a Hewlett-Packard printer from Currys Leeds Birstall store. Last week it developed a fault and as the Currys website clearly stated faulty goods still under guarantee will be replaced. So I returned the printer and was told the replacement only applies within 30 days. They said they would run a diagnostic check with HP and get back to me within a couple of days. I waited a few days then returned to the store, to be told the printer had been sent to HP and could take up to 8 days. I pointed out the terms on their website but was spoken to by a very arrogant assistant who obviously thought speaking to a mere woman was beneath him! The following day I rang their Customer Service and was told my complaint would be passed to the Store Manager and he would ring me within 24 hours. Still nothing! So I rang again only to be told it’s 48 hours to allow them to ring back. Well the 48 hours are now up, I still have not heard anything, but I have spoken to Trading Standards who tell me that under the terms of their contract Currys have to honour their Terms and Conditions and give me a replacement. I really do not want to have the inconvenience of going back to the store, but there is no other way of contacting the Manager there. I have bought lots of products from Currys over the years, but obviously they don’t care about customers or their loyalty so I will never buy from them again. Others please take note and before buying because even though their website says they will replace faulty goods under guarantee, that’s simply not true.
November 28, 2025

So, the right hinge broke on this three-year old laptop and, when closing the device, the screen broke. HP support utterly disinterested and wanted £412 to repair. If this was user-error, I could understand, but this is a well known, well documented problem with this device. I would steer well clear of this device and, probably, HP in general.

I bought a new printer. HP 7305. The power cord doesn’t engage the machine securely. A small movement causes the cord to fall off. I checked with google and many users suffer this problem. I asked HP to remedy this problem but their guy said the power cord isn’t covered by the warranty. Can you believe it??? I’m getting legal advice.

I will be throwing my now useless HP printer away, and I advise anybody who is thinking of using their products--including computers, but especially their HP Smart applications and Instant Ink program. After paying for one of their more expensive Instant Ink programs for nearly two years, I decided to downgrade because I wasn't using it as much as I thought I would. As soon as I did, the HP Smart app on my computer would not work correctly at all, my printer keeps going offline even when I turn it on. HP Smart printing was never that good to begin with but now it has been an adventure in lunacy any time I try to print anything. I have since cancelled my subscription altogether, and will never use HP again!!

Silly me, I tried to use my HP Envy printer to print something. How extraordinary.
AS usual, after an hour or so, NO RESULT.

and the printer cartridges cost more than the printer.

RIP OFF, RIP OFF, RIP OFF.

I just purchased a HP Printer. I had some issues setting it up. Connected with Customer Service Online, and they gave me a number to call. Wow, what an experience. They hooked into my computer remotely and found a virus that came in through my network. They worked with me for 3 whole hours, and fixed everything. Now mind you, there was a charge, because the issues I had was my own. However they fixed everything, and got the printer working properly on my computer. Absolutely a 5 Star Experience. I am so impressed, I will never buy another brand of Printers. Good Job HP.

I purchased a laptop from hp. I paid upfront. It broke in less than 6 months. I dont know why because it is completely dark/. I can not find a way to make this right

I placed an order with HP because their website indicated a 3 day delivery to my zip code, but tracking shows it has been sitting for the last 3 days at the same DHL facility in Virginia. It’s extremely disappointing.

I Purchased a HP 7220e printer. The instructions stated you HAD to use the cartridges that came with it to set it up. It wouldn't recognise them and after several attempts they appeared damaged. I tried to get in touch with HP
but there are no UK contacts only phone lines abroad with very expensive charges or useless AI helplines! I now have A BRAND NEW USELESS PRINTER! Do not buy from this company!

I purchased an HP 17-ca1500na (Product Code 265281, Serial No. 5CG0289ZC1) and, despite treating it with care, the hinges failed, causing the chassis to separate from the display. This is a well-documented design flaw that many HP owners have reported online.

I contacted HP Customer Relations and provided full details, including photos and proof of purchase. While they initially reviewed my case, their final decision was simply that my laptop is out of warranty, and they refused to offer a goodwill repair — despite the fault being systemic and not the result of misuse.

This has been extremely disappointing. I had been considering upgrading to an HP Envy, but after this experience I will not be buying another HP product and will be advising others to avoid them too. A company of HP’s size should acknowledge and stand behind their design flaws, not leave loyal customers footing the bill.

I bought a new printer earlier this year/late last year and agreed to do the ‘Instant Ink’ replacement ‘plan’. It worked well to begin with, receiving new printer cartridges every month or so. I haven’t received any for several months now. I tried to contact HP re: the problem. No joy, just the run-around on their extremely unfriendly website! I urgently needed a new Black Ink Cartridge and had to resort to getting one from Argos, HP were somehow aware of this, and sent me an email re: it. I tried again to respond, given a 6 digit number to input, which was supposed to be valid for 15 minutes, what a total farce! It kept quoting it was invalid, checked it again, input again, all in vain! Tried changing my password as well. I haven’t got time to keep trying innumerable times on this totally incompetent, unuser friendly help page! Therefore I shall be cancelling my DD with them.

I bought a HP Stream Laptop less than a couple of years ago to replace the MS Surface I've been using for 12 years or so. The Surface was still fine but it would have been incompatible with Windows 11 so I had to get something for my monthly trips out of town before support for Windows 10 ended. Obviously I bought a laptop with Windows 11 pre-installed so I was astonished when I set about doing the Windows updates ready for my next trip and found the latest one failed because of shortage of disc space/memory. I'm a very light user so it would seem the laptop I was sold with Windows 11 installed hasn't got enough disc space/memory to accommodate updates to its own operating system!
I'll never buy a HP product again and I'm seriously thinking of finding an alternative for Microsoft. Frankly, if both companies went bust I wouldn't shed a tear.

PS Forget to mention - the HP website has a 'Leave Feedback' tab under 'Contact Us' The link is dead! Just about says it all.

Trash is a big word if you atribute it to this garbage company.
stay away from HP products!
Bought a brand new expensive laptop from them, after 6 months I had a touch pad issue, and sent it for repairs. Took 2 months to send it to them, because they use UPS, one of the worst company, and they loose your package, and HP does not give a damn about it. Incompetent customer service, they pass you from 1 person to another one, they dont know how to help you etc. Do yourself a favour, buy a quality laptop from another competitor, there are thousands out there, but stay away from HP!

Bought a orinter. The first 10 (!!) days it was impossible to use. Waiting for new cartridge’s. The black cartridge was not oke. After a lot of phones they say “We send you 2 new ones “. After again a few days I got 2 black cartridge’s. Not one black and one colour. I’m still talking to them for my colour cartridge. It’s hopeless. 😞

Printer worked for one hour only. I bought the latest printer from Hewlett Packard (HP), and after much difficulty managed to set it up - it printed two photos, and has never worked again. I have spent hours trying to make it function. It said it was printing and made noises like printing but spat out blank paper again and again. I got several of my techy friends to try to make it work and we all failed. I was also bombarded with pressure to sign up for expensive regular cartridge delivery. I ended up giving it to Oxfam. I strongly advise against getting this product.

As the owner of a HP laptop, it was essential that I bought a HP USB-C to RJ45 Adapter to increase the internet speed on the ground floor of my home. On visiting the HP website, I saw 2 versions which looked similar however, 2 different prices were being quoted. Consequently, I created a personal HP Account and though I requested to buy 1 when I continued to check-out, I was being charged for 2. I invested considerable time searching the web for either a phone number or email address to contact HP personnel alas all phone numbers were either continuously engaged or non-operational. I posted a letter to the HP Office in Glasgow using Royal Mail Signed For so, I received visual proof of delivery. Within the letter I explained my purchase problems and suggested a date and time when I would be available to speak to an HP representative; the reason for suggesting a date and time is because I am a physically disabled person. HP personnel ignored my suggested date and time. Later, on the same date, when I tried to enter my HP Account I was consistently denied access! Poor customer service NO; NON-EXISTENT customer service YES!

After searching for a computer online I got consistently stalked by Hewlett Packard. On each page there are multiple commercials of Hewlett Packard. I WILL NEVER BUY HEWLETT PACKARD

I had an Envy 5530 for many years but after upgrading to Windows 11 I had major problems where my pc wouldn't connect to the printer. My pc is ethernet wired to the router but the printer was wifi. I though it must just be old so I uopgraded to an inspire 7200e series. Guess what? Still cant get my computer to print, cant get software to install no matter what I do. I been trying to get an answer for weeks and weeks. Customer service/technical suport are completely clueless and useless. DO NOT BUY IF YOU ARE ON WINDOWS 11!! YOU HAVE BEEN WARNED! Get another brand instead! I'm stuck with a useless printer I can't take back to the store.