Hewlett Packard Reviews 

I have purchased HP products for 15 years. Not anymore. Delivered to wrong address. Failed to honour cash back. Post sales say they are too busy as staff have been moved to sales. Of review sites they say people just like to complain. When they failed to honour cash back on items over £3000 they suggested order was cancelled - for them to collect - so that I could reorder get a redelivery and get cash back. Post sales saying you have to do this via sales as they are different departments. So many 1 star reviews on here can't be a coincidence. Beware.

worst products, worst customer support. If you've been thinking of buying an HP printer or laptop don't bother. Latests products are cheap and nasty, and the Envy6032 printer has not worked properly since the day I bought it. Have had to call for technical support EVERY time I've switched it on. The support system is a dead end to a charged service. This company do not want to take responsibility for their products.

Literally the worst company I've ever experienced. Their printers are designed to scam you ..Nothing ever works, the computer doesn't work well, printer doesnt work with windows or with WiFi. I lost days trying to set it up then they charge despite never being able to print .Insta ink never prints well yet charges you for each page . Try to talk to anyone is hours of wasted time speaking to 100 bots and 100 systems none of which work . Not only will I avoid them I will also avoid any company that uses them. I'd rather buy a printer from Hitler. The only joy it's given me was when I smashed it to smithereens in my backyard .

I bought an Officejet Pro 9025e about two years ago. Nice machine but it was hell to set up. Literally hours on the phone with them to get the scanner to work properly and only after signing up for a $199/year service plan, which I agreed to during my panic. After thinking about it, I decided to cancel the plan a few weeks later and not pay any more monthly charges, which they fought me on tooth and nail. By the way, the solution to the scanner function was to NOT use the "Smart" app that came with the printer but to download the more generic HP Scan software, which works fine.

Fast forward to last month, I wanted to buy a printer/scanner for my 88 year-old Dad. C|Net said an HP 9125e was the best machine, so I bought it for him, even though my own experience was in the back of my mind. I rationalized it by figuring at least I could help him with it since I was familiar with the HP machines. After using it for two weeks, it would not connect to his WIFI network. He re-installed everything to no avail. We (together) got a barely intelligible non-American HP support person on the phone with my Dad and after an hour were told that he had corrupted files, needed IP Protection software and new firmware, which they could install for -- you guessed it -- $199/year. I hung up the phone. Then my Dad shut down his laptop and restarted at which time the connection to the printer restored itself. (My bad for not thinking of this first).

I am not generally a conspiracy theorist, but I can't help but think this company is selling defective equipment so they can charge you on the back end to get them into working condition.

Another great American brand managed directly into the ground. Fool me twice, shame on me. Never again though.

Due to my learning difficulties I go through a lot of printer ink, I need to be able to see things on paper not screen.

Cheap, non-branded inks are great because they are affordable and when I highlight important information for my course the ink does not smudge.

Compare this with HPs apparently superior quality ink and the difference is stark, well, smudged to almost illegibility!!

This is a nightmare because I can’t not highlight material, it’s totally necessary and also it ruins my highlighters!! It’s not the paper because I have tried different types and still the same result, even when I leave my printing to ‘dry’ it still smudges.

Am I the only one this is happening to? Surely not.

I have given two stars because I do like the idea of the Smart Tank printer, I just wish the ink didn’t smudge.

What once was a reputable brand (and maybe still are for commercial products) should suffer for their poor quality consumer laptops.
Read the other reviews for how their "warranty" departments behave and price gouge. Clearly they offset their cheap prices with expensive after sales repairs for faulty products.

I would give this zero if I could. I have been trying for a year to get my new printer to work . Phoned HP multiple times and they are all useless.I wasted hours on the phone. Trying to say its my router , when Iv paid to have it checked. This brand new printer got taken outside and smashed up with a hammer . Biggest piece of rubbish I have ever bought . Never buying anything from HP again.

Simply impossible to get any kind of support from HP bought printer yesterday from ARGOS, spent 25 minutes going round in circles, Automatic Assistant is simply useless, company seems to have no interest in helping customers.
Will be returning product to ARGOS tomorrow.

HOW IS IT LEGAL TO DISABLE MY PRINTER FROM USING NON-HP INK MORE THAN A YEAR AFTER PURCHASE?!?! DO NOT BUY HP PRINTERS IF YOU WANT TO SAVE TONS OF MONEY WITH NON-HP INK.

I would give my HP printer zero stars if possible (HP OfficeJet Pro 8025e). I have been a loyal, lifelong HP customer since I bought my HP15C scientific calculator back in 1985 or so. Bought this printer on 6/6/23. Did not realize it was set up to automatically update. I bought non-HP ink on Amazon for less than half of price of HP cartridges and it worked fine. Then, in fall of 2024, an automatic update made it impossible for me to use non-HP ink anymore. If a non-HP ink cartridge is used it completely disables the printer.

HP customer service is useless and will not help fix this problem. The representative will repeatedly read you some pre-written script of corporate double speak and will not provide an earlier version of the software to permit you to use non-HP ink. HP was sued and settled a federal class action law suit over this practice. Do this internet search and boycott HP! "HP agrees to settlement in overpriced, incompatible ink cartridge class action."

Changed internet service and could not switch HP Envy 6458e to new service. Downloaded HP Support Assistant and of course that never works. Next, I called the HP Technicians help line. The Technicians did not have a clue of how to resolve the issue? After 2 Hours on the phone, I finally went to Utube and found a video and fixed the problem Myself. I love My HP Printer, but they have in experienced support teams.

This company is a joke can't even get back to you what a waste of a company JOKE JOKE JOKE.CEO SHOULD BE ASHAMED OF THIS COMPANY AND START LOOKING AFTER THERE CUSTOMERS

the printer fails to connect and print . this product and company are TRASH.. Do NOT BUY

Over an hour on whatapt trying to get an answer from a HP printer employee. Still no answer. This is ridicules

I recently bought a new Mac Mini, but was very disappointed (although not very surprised) that I could no longer connect my trusty 20-year-old HP LaserJet 1200. I tried to find a workaround, but there was no driver available. So I bit the bullet, and bought a new HP LaserJet M207 ... only to find when I tried to install it that HP don't support OS15 (Sequoia). How ridiculous is that? Surely a brand-new printer should be compatible with the latest Mac software? It's not as though OS15 has only just been released – it's on 15.2 now. Get your act together, HP, and don't sell new printers that aren't compatible with the software that's out there!

Bought a Laptop years ago, support was fantastic and laptop fantastic eventually the keys on the keyboard malfunctions. Bought an Envy direct of HP. It's months old and now everytime I open up the screen continually changes from flip to portrait to landscape flipped. Trying to talk to someone at HP is impossible. the Laptop feels like it's a old computer not brand new.

I bought my daughter a printer direct from HP last Xmas which was my first mistake. If you buy from a third party they are liable if there’s a fault. HP direct will pass you through a million hoops until you are ready to scream and still refuse to solve your problem. The technical department are useless. Refunds for faulty goods are refused point blank. A replacement was issued with the same fault and a refund was STILL refused. I’m still trying to get my head around why such a giant of a company can operate like gangsters and scammers. It’s easily said but believe me when I say that this is the worst customer service of any seller I have ever experienced. Just a total horror show and I’m still nearly £200 out of pocket. Lawless cretins !!!

Bought a highly rated home printer (Envy series) and it’s great. First time we came to change the ink (expensive but genuine HP cartridges) the thing is now in Error mode saying they’re not recognised genuine cartridges. happy support….NON EXISTENT. Disgraceful level of customer support. Don’t care how good the product can be, if you can’t get help to make it work POINTLESS….AVOID ALL HP PRODUCTS.

C Drive connector Nightmare

Oh, who thought of inventing a connector that had to have an intermediary connector to connect to your bonehead-designed laptop?
What a farce, especially when the intermediary interface does not connect to your crap laptop
What a piece of crap.

Disgraceful monopoly on printer supplies making it impossible to buy ink independently. The HP Deskjet printer automatically downloaded HPSmart and from there you have to open an account and agree to regular monthly payments. They are supposed to send ink but they never did. I had to go out and buy ink and from there in HP disabled my printer and NOTHING I did would allow me to use it. I had to cancel my subscription, delete all software from my PC and go and buy a new printer. NEVER buy an HP printer!!

I have received a disgusting level of customer service. It all relates to a laptop I am trying to purchase. The long and short of it is there was a problem with the address with HP and Parcel Force playing each other off against the other. I contacted HP and was dealt with by a female who showed no interest in my problem and said she would offer no guarantee of resolving it. When I said that wasn't acceptable, she said she wasn't prepared to deal with me and cut me off. I wasnt prepared to accept this so went to try and find how to complain, only to find there is absolutely no way of doing this direct to HP. By the way, I still haven't got my laptop and haven't been told when or if it will arrive.