Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
Very wholesome products. We are still making our way through the different flavours. Its nice to see a good quality product, although I'd like to know about whether they use ethical sourcing.
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service helping me get my dogs…
Great service helping me get my dogs favourite toy again
March 1, 2026
Kate always looks after our online…
Kate always looks after our online orders very efficiently 👍
April 13, 2026
Lining on collar is falling apart after…
Lining on collar is falling apart after 1 week of use.
$50 collar should last more than a week.
Edit
Manufacture has refunded me, saying they are not at fault, they say the dog has rubbed off the inside of the lining on concrete.
No idea how a dog would do that, im happy with the refund, crappy excuse.
April 25, 2026
Unprompted review
Love shopping from this company.
Love shopping from this company.
Great customer service and products.
March 13, 2026
Fast service and i love the personal…
Fast service and i love the personal touch of telling me who packed my order
Thanks
Your a great company that i will continue to use
April 8, 2026
Great selection and great service
Great selection and great service. Very personable. Received my package almost immediately (in 3 days). Tracking was available too. Would purchase from here again.
April 8, 2026
Did not receive order
Did not receive order, nor did I receive a reply to the emails I sent enquiring about this.
January 30, 2026
Might be easy to order but getting it…
Might be easy to order but getting it takes weeks. Getting the order ready: slow. Getting Aramaic to deliver it : Total Disaster, sooo slow no tracking. Appalling system.
April 7, 2026
Great company to deal with
Great company to deal with. I also shop at one of their local store in Melbourne.
Great prices. I can always find what I am looking for.
I highly recommend.
April 7, 2026
Repeat customer
Price, product and delivered promptly, that is why I am a repeat customer.
April 6, 2026
Great customer service
Great customer service - we needed to exchange a dog bed and they were great about it. Excellent selection of brands for food and toys. Online shopping is processed very fast, with good delivery options.
April 19, 2026
Unprompted review
My experience Habitat online was a easy experience. Great products which we bought for our Indian Ringneck. Fast delivery.
My experience Habitat on
April 6, 2026
Unprompted review
Arrived on our back porch sooner than…
Arrived on our back porch sooner than expected.
Fabulous!
April 2, 2026
Àllways great service and fast and…
Àllways great service and fast and reliable delivery.
April 1, 2026
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