Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
Very wholesome products. We are still making our way through the different flavours. Its nice to see a good quality product, although I'd like to know about whether they use ethical sourcing.
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
asked to place items behind trailer in…
asked to place items behind trailer in driveway but was left on porch in sight of everyone walking past not happy !!
March 1, 2026
My Labradors Love The Dry Food.
My Labradors love the Black Dog Food.
The Staff are great at helping me carry the stuff to the car.
Wish there was a closer Habitat to Pearcedale than Burwood.
March 8, 2026
Unprompted review
Took the initiative
Got a couple of samples of kitten food which I was thinking of trying for my kitten. Made it easier that I didn't have to call the company myself to request same.
February 27, 2026
I spoke with lady by phone before my…
I spoke with lady by phone before my purchase was happy with conversation and ordered
Thanks
February 26, 2026
Habitat is a great company!!
This is a great company who have their products at really competitive prices. I loved my experience shopping at Habitat!
January 25, 2026
Shopped here a number of times now and…
Shopped here a number of times now and I am happy with the good prices and consistency in pricing. The staff are polite and efficient but the web site could be better as I need to do a verbal order as your website delivery to the ACT isn’t recognised.
February 24, 2026
Very easy to navigate and order the…
Very easy to navigate and order the products that I need
January 26, 2026
Friendly staff, lots of choice
The staff are very helpful and friendly and there's plenty of choice in the stock. The stores are spacious and easy to navigate. The staff give excellent advice about caring for pets especially when you're a new owner.
February 22, 2026
Competitive pricing..easy to deal…
Competitive pricing..easy to deal with..quick delivery..well packaged..great comunication.
February 25, 2026
Unprompted review
Contact by phone to sort out a query…
Contact by phone to sort out a query with a staff member was helpful, friendly and respectful. Order online was complete and correct and it was delivered in one week.
February 15, 2026
consistent with supply each time
consistent with supply each time
handy to have even though a long way from Tasmania I do like to continue to utilise Habitat for clear postage tracking and non-delays.
Prices are comparitive
January 18, 2026
All round good experience.
All round good experience.
I had a query, it was handled promptly and efficiently.
Will be making this possibly my go to pet supplies.
Delivery was quick :)
Also delivery charge was reasonable, and free if purchasing $49 minimum..
February 24, 2026
Unprompted review
Fast delivery
5 stars! Thank you to the team for being helpful with the delivery of my products.
February 14, 2026
Unprompted review
Super fast check out and despatched…
Super fast check out and despatched same day. Great price
January 16, 2026
Super quick delivery and pricing is…
Super quick delivery and pricing is always great!
February 13, 2026
great product and price and quick…
great product and price and quick delivery
February 19, 2026
Unprompted review
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