Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful removals team who…

Service with a smile, Friendly and helpful removals team who were very quick and efficient.

March 22, 2022
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Reply from Hackworthy & Sons Ltd

Dear Elaine, thank you for taking the time to leave us such a good review. I will pass on your great comments to Dan and Marc your crew on the day. Best wishes Rachael

Rated 5 out of 5 stars

A Fabulous Move

We had a fabulous move with Hackworthy & Sons! Everything from the quotation all the way through to moving day was faultless, and nothing was too much trouble. We had a lot of stuff to pack up and move but the team sorted it all. What could have been a stressful time was turned into four days of excitement and enjoyment. Everything was transferred from a to b safely, with care, and I genuinely could not be more grateful. I’d have no hesitation with using Hackworthy & Sons again and would thoroughly recommend them!

March 22, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you Lauren for leaving such a fabulous 5 star review! I am so pleased that everything went well and it is great to hear that you would recommend us! With best wishes in your new home, Rachael.

Rated 5 out of 5 stars

First class service

First class service, from understanding our ever moving removal date to the team on the ground, who couldn’t do enough to make our move as stress free as possible. Very friendly, hard working, experienced service, would highly recommend and use again. Thanks from the Miller Family

March 17, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Miller Family, I am so pleased that your move went well once your date was finally confirmed! It is great to hear that the crew made the day as stress-free as possible and that you would recommend us. Best wishes Rachael.

Rated 5 out of 5 stars

HIGHLY recommend

I am so grateful to Hackworthy & Sons. Everything about our experience was simple, accessible and stress-free.
Everyone we spoke with was lovely, friendly and so helpful. Moving is such a headache, but we felt so supported throughout the whole process and definitely recommend!!

March 16, 2022
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Reply from Hackworthy & Sons Ltd

Dear Phillipa, thank you for taking the time to leave such a great review! I am so pleased to hear that you felt supported by our staff throughout the move process and that we helped to make your move less stressful. Best wishes Rachael

Rated 5 out of 5 stars

The team were brilliant on moving day

The team were brilliant on moving day. They arrived on time and worked around us still packing last minute items. They were polite and worked very hard. I have no hesitation in recommending Hackworthy and Sons services.

March 15, 2022
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Reply from Hackworthy & Sons Ltd

Hi Gemma, Thank you for your 5 star review. I will pass on your feedback to the crew. Best wishes, Rachael

Rated 5 out of 5 stars

The 2 guys were absolutely fabulous &…

The 2 guys were absolutely fabulous & the speed they worked at had to be seen to be believed. Their cheerfulness helped me to get through what could have been an extremely distressing day

March 4, 2022
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Reply from Hackworthy & Sons Ltd

Hello. Thank you for leaving such a fabulous review! I will be sure to pass on your great comments to Roger and Ian regarding their speed and cheerfulness. Thank you again and best wishes. Rachael

Rated 5 out of 5 stars

They were fantastic

They were fantastic! So helpful and quick on the day.

February 28, 2022
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Reply from Hackworthy & Sons Ltd

Dear Elsbeth,

Thank you for your 5 star review. I am pleased you found your crew to be helpful and prompt. I will make sure to pass on your comment.

Best wishes,
Rachael

Rated 5 out of 5 stars

Excellent job, done well

Hackworthy & Sons were the first removal company to visit us and complete a quote for our move. In the end they were competitive on price, compared to other quotes we received and able to accommodate our removal date. We self packed and picked up some moving materials from their local depot before the move. The team of three who moved us on the day were helpful, careful and worked hard all day to get the job done. I would certainly not hesitate to use them again in the future, our move went very smoothly from start to finish.

February 21, 2022
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Reply from Hackworthy & Sons Ltd

Good morning,

Thank you for taking the time to leave a review. I am pleased to hear that you found our quote competitive and that the move went smoothly, it is always good to hear that customers would use us again. I will pass on your comments to Stuart, Ant and Nathan, your crew on the day.

Best wishes, Rachael

Rated 5 out of 5 stars

From initial visit to quote to removals day was first class !

From initial visit to quote was conducted very professionally & courteous.
Quote was very competitive. Pre move was handled very well, queries, box supply & concerns all answered well.
Moving day could not have gone better thanks to the amazing removals staff. Helpful, careful, plus a sense of humour, much appreciated in this difficult/stressful occasion.
This was not a simple load & move. We needed 2 vehicles, one for house, one for garden. Both were handled with the same care & attention.
Would highly recommend Hackworthy & Sons for your removals.
Many thanks
Peter & Bobbi Norton

February 14, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Norton,

Thank you so much for taking the time to leave such a great review! I will pass your comments on to Kevin, our surveyor, Jason, Ant and Kieran, your removal crew. I am so pleased that everything went well with your relocation and wish you all the best.

Best regards
Rachael

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Staff on the days were extremely helpful and hard working.Would certainly recommend

February 9, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Whitney,
Thank you for taking the time to leave a 5 star review, it is appreciated. I am pleased that all went well with your move and I will make sure to pass your comments on to the crew.
Best wishes
Rachael

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, nothing too much of a problem. Thanks again.

February 7, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for leaving a 5 start review Mr Butcher. I am so pleased everything went well with your move. Bets wishes Rachael

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service
Crew were friendly, courteous and knew their business - especially when packing valuable and fragile goods - like tvs

February 1, 2022
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Reply from Hackworthy & Sons Ltd

Dear Mr Whitnall, thank you for taking the time to leave a 5 star review. I will pass on your comments to Olly and Connor. We wish you all the best in your new home. Best regards Rachael

Rated 5 out of 5 stars

Moving Day

The guys were prompt to arrive and were friendly and chatty.
They worked throughout the morning checking in with us to make sure they had understood our instructions clearly.
We felt completly at ease around the team and had faith that they knew what they were doing.
At the other end they quickly emptied everything into the right rooms
I have broken my leg and they were really mindful of this, making sure I had a sofa to sit on ,it was the first thing they unpacked.
The day was stress free and went smoothly. We were very impressed with their hard work and professionalism

February 1, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Good afternoon, thank you for taking the time to leave such a great review. I am pleased your move went well and I will pass on your comments to Stuart, Roger and Aaron. Best wishes in your new home and I hope your leg heals soon! Kind regards, Rachael.

Rated 5 out of 5 stars

Choosing Hackworthy was a great decision for us!

Professional at every stage from initial survey, quotation, arrangements for dates, removals and delivery, Hackworthy served us very well indeed. The stressful days of removal were eased by a really careful and composed team who made the job look easy and fitted our whole house into storage that looked too small! We were so impressed by their calm attention to detail and their efficient work. These people know how to stack stuff! Thank you so much.

January 28, 2022
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Reply from Hackworthy & Sons Ltd

Thank you again for leaving a 5 star review. I am pleased that all went well with the move.

Best wishes
Rachael

Rated 5 out of 5 stars

Professional, reliable, considerate team.

I was very impressed with the work and attitude of all the members of the Hackworthy Team that we met. They managed our delayed provisional booking really well, often a feature of moving, and the removals team were professional and helpful. They managed to carefully pack all of our belongings in the storage units very skilfully.

January 28, 2022
Unprompted review
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Reply from Hackworthy & Sons Ltd

Dear Mr & Mrs Holland,

Thank you for taking the time to leave such a great review. We are pleased that you move has finally happened and that all went well.

I will pass on your comments to Jason and Marc.

Best wises for when you find your new home!

Rachael

Rated 5 out of 5 stars

Wonderful service from start to finish

Wonderful service from start to finish. Everyone turned up when they said they would - worked so hard and efficiently. Would not hesitate to recommend.

January 28, 2022
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Good morning,

Thank you for taking the time to leave a 5 start review. I am pleased to hear everything went well with your move. I will pass on your comments to the crew.

Best wishes in your new home.

Rachael

Rated 5 out of 5 stars

The 3 guys from Hackworthy were…

The 3 guys from Hackworthy were magnificent, we can't praise them too highly. Nothing was too much for them; all they needed was tea/coffee. Boxes were collected when we had unpacked. Packing service was great.

January 21, 2022
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Reply from Hackworthy & Sons Ltd

Thank you for your 5 star review, the packing service does help to make moving less stressful! I will pass on your comments to Stuart, Corey and Brannon. Best wishes, Rachael

Rated 5 out of 5 stars

The company were recommended via the…

Hackworthy Removals - The company were recommended via the estate agent we were purchasing our new home from. The removals team were very professional from the start of my enquiry through to the end and completion of my move. They took the job on at a very short notice, and the move from Bedfordshire to Plymouth went very smoothly. The drivers were amazing and are a credit to the company. They were helpful, smiley, and nothing was too much bother for them, even after a very long drive to load and then a return journey to unload. Amazing company, would recommend, and would use again.

January 5, 2022
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Reply from Hackworthy & Sons Ltd

Hello Mrs P. Thank you so much for leaving such a great review. We are so pleased we were able to help with your dates. I will pass on your comments to the crew, Jason and Tony. Best wishes Rachael

Rated 5 out of 5 stars

These guys are great

These guys are great. They are good as gold. Polite, helpful and caring. Thank you

December 28, 2021
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Reply from Hackworthy & Sons Ltd

Dear Mr Khosravi, Thank you for taking the time to leave a review. I will pass on your comments to the crew. Best wishes Rachael

Rated 3 out of 5 stars

Done this already

December 27, 2021
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Reply from Hackworthy & Sons Ltd

Dear Julie, Thank you for leaving your 5 star review a few days ago. Apologies again that Trustpilot requested anther review from you, we have disabled any further requests. Best wishes Rachael

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