Haibu Reviews 63,194

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I was very happy again with the many products I could choose from, the easy navigation, and Haibu's excellent service. I particularly like the choice given for a delivery date - this week, next week a... See more

Company replied

Rated 5 out of 5 stars

I received my products very quickly and in good order. It would have been nice to receive a couple of samples with my order or travel size items of the ones I purchased, but did not. Another nice to h... See more

Company replied

Rated 4 out of 5 stars

I’ve placed multiple orders and I am very pleased with how quickly they deliver the product. As for the product itself, it’s exactly as described. However, I encountered one issue with my last order... See more

Rated 5 out of 5 stars

Wonderful service. I received my order very quickly (ordered it in the evening, the next day at lunchtime I already had the goods). Everything was neatly packed. The quality of the product is excelle... See more

Company details

  1. Hair Product Store
  2. Barber Supply Store
  3. Nail Salon
  4. Skin Care Clinic
  5. Hairdresser
  6. Wellness Center

About Haibu

Written by the company

haarproducten kappersbenodigdheden Vegan

Over ons

Wij zijn dé groothandel voor hair- & beauty professionals. Wij zorgen er graag voor dat jij als professional alles in huis hebt om jouw klanten zo goed mogelijk te helpen. En als we zeggen dat je er alles vindt, dan bedoelen we ook álles.

Je vindt er bekende merken zoals L'Oréal, Schwarzkopf en Goldwell, maar ook exclusievere merken zoals Mediceuticals, Shu Uemura, Alterna, SLA Paris, Kevin Murphy en Elleure. Scherpe prijzen en meestal dezelfde dag nog verzonden. Dus heb je vandaag het laatste beetje shampoo gebruikt terwijl je toch écht dacht dat je nog een fles op voorraad had? Geen zorgen, bestel dan vóór 23:59 uur en je hebt het de volgende dag in huis.

Wij bieden jou een razendsnelle en betrouwbare levering en een ruim assortiment met meer dan 200 merken. En dat allemaal voor de scherpste prijs! Haibu is er voor jou: de professional in het kappersvak die geniet van iedere dag in de salon.

Snel en gemakkelijk

Bij Haibu streven wij ernaar om alles zo snel en gemakkelijk mogelijk voor jou te regelen! Zo zorgen wij ervoor dat er dagelijks nieuwe kappersproducten aan ons haar en beauty assortiment worden toegevoegd, dat deze zijn voorzien van uitgebreide product informatie en altijd een scherpe prijs hebben!

shop nu!

Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

63K reviews

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Rated 1 out of 5 stars

Placed my order with Haibu 10 days ago

Placed my order with Haibu 10 days ago. Received no email confirmation, which means no order number either. They are happy to take my money, but give me no product.

September 27, 2024
Haibu logo

Reply from Haibu

Dear Kelly,

Thank you for your review. How annoying that you consider that you have not yet received a package. Of course I have checked it immediately for you. This shows that your order should have already received 28-09-2024. If this is not the case, I would like to ask you to contact our customer service, so they can look into it with you and if necessary solve it for you.

We hope to have provided you with some additional information and to see you again next time. Kind regards,
Team Haibu

Rated 1 out of 5 stars

Made an order on 27.08

Made an order on 27.08. and today is 03.09. still didnt received my package. Customer service telling me it will be the next day every day, but they even didnt send it, their given tracking code is not working. Terrible service!

August 27, 2024
Unprompted review
Haibu logo

Reply from Haibu

Dear Maya,

Thank you for your response. How annoying that you have not yet received your order. Of course we are happy to look into it with you, but it is not possible for us to look into your conversation history in this way. We would like to ask you to contact our customer service again so that they can possibly offer a suitable solution.

We look forward to hearing from you.

Kind regards,
Team Haibu

Rated 1 out of 5 stars

Parcel late,wrong address, lost and no refund yet

2 weeks now, this order was late and never arrived by the time we leave Amsterdam. Now it's basically lost and havnt received a refund. I've been contacting them since day one but no luck with both their company nor DHL
. They also put in the wrong address. Nothing gone right and it's a 400 euro order. I can't be more disappointed. (Reply. I swear they don't read your emails properly. For thus I've already sent more than 15 emails.I started with, I have left Amsterdam. I'm currently in Johannesburg south Africa and they promise to deliver? They clearly havnt checked the order form it says clearly delivery to a pick up point. Where can I post a screen shot

August 7, 2024
Haibu logo

Reply from Haibu

Dear,

Thank you for your review. How annoying that your order was not delivered on time. Of course, we immediately took your order history. This shows that your order has been delivered (to the indicated address). We will do everything we can to receive the package back and process it correctly for you. Our apologies for the inconvenience.

We hope to have provided you with some additional information.

Yours sincerely,
Team Haibu

Rated 1 out of 5 stars

I didn’t get any pick up code .

I didn’t get any pick up code .

July 30, 2024
Haibu logo

Reply from Haibu

Bedankt voor je review.

Wat vervelend dat je je bestelling nog niet ontvangen hebt. Wij hebben het direct voor je nagekeken. Hieruit blijkt dat de track and trace aangeeft dat je bestelling geleverd is. Mocht dit niet het geval zijn, willen we je vragen contact met de klantenservice op te nemen zodat het spoedig naar ieders tevredenheid opgelost kan worden.

We hopen je desondanks de volgende keer weer bij ons terug te zien.

Met vriendelijke groet,
Team Haibu

Rated 1 out of 5 stars

I bought toner that didn’t work at all

I bought toner that didn’t work at all, tried it even on my hair extensions which is light blond and the colour on the website is dark blond… customer service told me this colour is to light for my own, I could agree although I have highlighted hair, so that’s why I tried it on my extensions and still the same effect which is none..money spend for nothing….

August 1, 2024
Unprompted review
Haibu logo

Reply from Haibu

Bedankt voor je review.

Wat vervelend om te horen dat je ontevreden bent over het product op onze webshop. Helaas kan het zo zijn dat een product bij een persoon anders uitvalt.

Wij kunnen je altijd van een advies voorzien maar we hopen dat je begrijpt dat wij niet het gebruik van de artikelen kunnen controleren. Hierdoor kan een product soms net anders uitpakken.

We hopen je desondanks de volgende keer weer bij ons terug te zien.

Met vriendelijke groet,
Team Haibu

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