Hair Revive Ltd Reviews 

83
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Absolutely great got my extensions in absolutely love them chatted away down to earth the 2 hours flew by defo recommend 10 out of 10 hair, chat salon everything well worth the visit there

Rated 5 out of 5 stars

I was sceptical at the start, thinking will this really work?! When I met Joe, he explained the process, the course of treatment and the expectation. He really knows his stuff - reassuring, unde... See more

Rated 5 out of 5 stars

Having been with Hair Revive for over a year now, I can honestly say I can’t have any complaints with the service and hard work put in by Stevan. Always friendly and available around the clock, day o... See more

Rated 5 out of 5 stars

Just spent over a year with Steve now, had my latest system fitted today, absolutely perfect, cannot rate highly enough. Steve’s attention to detail is spot on, he makes sure I’m always happy before l... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

We specialise in the UK’s #1 Non-surgical hair rejuvenation industry, home of the finest hair replacement systems and unmatched customer care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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4.9

All reviews

(83)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Recommended. Stevan is an extremely friendly and hard working bloke. Totally reassuring and always determined to make sure I'm happy. He knows his systems and services inside out, and will always go that extra mile. He deserves his success.

April 24, 2019
Unprompted review
Rated 1 out of 5 stars

Unprofessional and rude and cancels appointments

I have honestly never experienced such unprofessional behaviour from a business before. I advised Stevan (the owner) that I really needed the hair system fitted prior to my holiday, which at the time, was in a few weeks. First appointment he didn't turn up, the next day (after I chased him up) he said he forgot to put me in his diary. He then rescheduled for today the 14th of April 2019, surprise surprise, not turned up. Instead, I got a phone call from him 30 minutes prior to the agreed appointment stating he needed to use the hair piece on a client in London that he was driving down to see after what would have been my appointment. His client lives in Dubai and it was the only time to do it. After messaging him to say this has set me back and after two failed appointments is he able to instil any confidence in this with me if I am paying a big payment up front and a monthly payment each month on an annual basis. He did not respond and has ignored my message all day.

Stevan, your incapability to manage time and stock is disgraceful. You ought to be ashamed of yourself. You are dealing with clients who are suffering with hair loss and when they have confidence instilled in you (by words), i’de highly recommend that you follow it up in actions.

April 14, 2019
Hair Revive Ltd logo

Reply from Hair Revive Ltd

This platform was merely made for our clients who have received the hair replacement services we offer, to show any bad or good experiences within our paid service and quality of our products. This person unfortunately did not receive any products or services from myself or anyone else from Hair Revive, more so hasn't even met anyone from Hair Revive. This review has been left in an attempt to damage our reputation after not having received a reply from us the same day.

This person was not ignored as it has been stated in this review, as they did know I was in London on business within the hours they were awaiting a reply, yet after not receiving a reply message from myself approximately 1hour and 30minutes after they requested confirmation of our meeting, he took it upon himself to block us completely from contacting him and left this review. Even after the text messages were received after our closing times and our website states that due to our demand, we may take up to 24 hours to reply.

Even after taking the correct route to ensure TrustPilot understood that this review was made even after this person had agreed to change their appointment to Wednesday 17th and asked me to confirm via text the same day at 19:54, before deciding to send me an aggressive text message shortly after at 21:34 after not receiving a reply, their response has been that due to the person having had correspondence with ourselves, it is classed as a customer service, so is entitled to leave this review online, no matter how unfair the review rating compared to our actual client reviews.

I feel this review was made in anger due to not receiving a reply within that time rather than the problems that have been vented on this review, as you were willing to still move forward with our services on Wednesday 17th April, might I add in time for his holiday.

In this review there is mentioning of costs, yet the reviewer received no services or products and nothing was paid to Hair Revive, so this is just an attempt to bring the review to a move negative view.

Just to confirm to those taking their time out to read our reviews, this person did not receive any of our services, products or even met myself in person, the appointment was only changed due to being sent newly updated images and videos of his hair on the day of his appointment, which we then decided on a shade darker of a colour that would match the hair perfectly, to ensure that only the best match was done to his own hair. This review has made out as though his appointment was cancelled completely, when we were merely moving the appointment to a time where I could get the other colour in to ensure you got the best service and the correct product.

We did not go down to our London based client who was due to fly out to Dubai the next morning with this person's hair system as he has said in this review, but in fact we went down with the system that was made for the client in London, it just so happened to be the same colour as the client needed, unfortunately this person thought we should have cancelled on our client in London to fit to him straight away. So making out that we just took his hair system down to London is a complete lie in an attempt further damage the review on our services - we would have loved to have got the correct system fitted to this person in the short time frame he needed, however there is a process we have to do to ensure everyone has a fair service and is treated equally.

I myself work around the clock for all of our clients, so for someone to try and damage our reputation without even receiving any of our products and services or even meeting myself in person in anger to try and somehow get back at myself for not replying within a few hours, is sad to see.

The usual time frame for a client to receive a custom made hair replacement can be between 8-12 weeks depending on their requirements. Due to our client base and our Membership plans, unlike most in our industry, we are able to have a fully customised system ready straight away, so should this person have contacted another company within the 2 weeks prior to his holiday, the chances are that he would have been unable to have the service within the short time frame he required the service doing. So we only hope moving forward that he may see the services we offered him were next to none, however we will never offer our services to him, due to this attempt to damage our reputation due to a lack of patience to receiving a reply within a few hours.

This person would have had our Hair Replacement Service in time for his holiday as he requested, so we are sorry that his impatient and extremely demanding expectations have lead him to not receiving our replacement services moving forward having left this unfair and insulting review.

I would like to finish in confirming that this person was in fact recommended to us.

Rated 5 out of 5 stars

Fantastic product. Life changing results.

I have been with Hair Revive for almost a year now and I can honestly say it's been a life changing decision.

Steve has helped give me back a confidence I didn't even know I'd lost. The hair systems are so natural in both look and feel that at times I genuinely forget that it's not coming out of my own head!

Steve is exceptionally knowledgeable and helpful. He listens to you about the hairstyle you say you want, but also takes the time to find out how you actually live your life and will advise on a system and style that will work best on that basis, whilst never ever compromising on look. The colour match to my natural hair is amazing too, it's seamless!

The monthly packages are unrevivled in price - and Steve knows he could get more for this quality of finish. Being and remaining affordable is a conscious choice to make the service accessible to more people and one im greatful for.

Overall I can highly recommend this service and the life changing confidence boost it gives.

April 12, 2019
Unprompted review
Rated 5 out of 5 stars

I should have made the change sooner! The confidence boost is unreal.

I’ll set the scene.. for years my hairs been thinning any my hairline fading.. I used to fret about strong winds or rain blowing my carefully arranged flap to one side exposing the receding hairline. I decided to take the jump.. and it is a jump, it’s a commitment you’ve got to make but it’s very much worth it! “Regained Confidence” is their company motto.. that’s an understatement. Not only has my confidence come back but I no longer have a concern for my hair, it looks great, natural and is easy to maintain! I have numerous hair dresser friends and they’re non-the-wiser. The compliments will take sometime to get used too! It’s without a doubt given me a new leash on life.

Beyond the product being amazing the company is too. Hair Revive are fantastic too, they hand hold every step of the way, taking care of any questions and worries you may have. Not just when the plan takes place but from there on out, for the duration. All done in a professional manner too.

If you’re reading this and debating taking the step.. all I can say is.. I wish i’d of done it sooner..

Highly recommended.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

i have been with Hair Revive for over a…

i have been with Hair Revive for over a year. Steve is the nicest guy you could wish to meet. from my first consultation to now, he has been nothing but professional. He always contacts me to see how i am getting on with the system. He always fits me in for a maintenance when i need one. the systems have always been excellent. I have had several holidays abroad with my systems, whilst on holiday i have swam in the sea, been to waterparks, and even scuba dived and the system has never let me down. i would recommend Steve and hair revive to everyone.

November 16, 2018
Unprompted review
Rated 5 out of 5 stars

Been with hair revive for just under 2…

Been with hair revive for just under 2 years now, hair stystem are of the highest quality and feel so comfortable . Stevan provides a awesome service , makes you feel really comfortable and is just a great guy all round . I would recommend him to anyone who is going through hair loss like I did . 10/10 for service 😄

November 16, 2018
Unprompted review
Rated 5 out of 5 stars

Steve is a very good professional

Steve is a very good professional , even i can say that my standards are very high and he cover all of them . I start lossing hair 1 year ago and i thought that these procedures is not gonna help , but however after the threatment i was very very surprised , my confident is back . Thank you so muchh .

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

Well where to start

Well where to start. 1 month ago i had my new hair piece done by Stevan and WOW honestly i can not thank him enough for the job he has done. The system itself is of the best quality and reasonably priced especially for what you are recieveing. Everyone i have seen has done nothing but compliment me, it really has brought back all my confidence after feeling bad about myself for some time now. I honestly cant reccomend this company enough. Again thank you Stevan.

November 8, 2018
Unprompted review
Rated 5 out of 5 stars

Chris hall

Been with hair revive for 3 years now, the hair systems are top quality and Stevan provides a great service, would recommend to anyone.

October 20, 2018
Unprompted review
Rated 5 out of 5 stars

Quality assured

I’ve had a hair system with HAIR REVIVE around a year now and I haven’t looked back since!
I previously had a system for 2 years with a different company and I never felt confident in how it looked or how it felt to the point I was thinking of a future with no hair!
then i came across hair revive and after a brief chat with Stevan he put he at ease and said I will never have a problem or concern again being a client of HAIR REVIVE and he was so right!
I go out to work everyday and the gym and never have any issues, I even have people I’ve never met before commenting on how great my hair is, the quality of the system is amazing! Not only is it the quality of the system but also the way Stevan makes you feel and is always a call away Should you need him.
I couldn’t recommend Anyone but hair revive if you are wanting a change in the way you look and feel, as since I’ve spoke to Stevan and had an hair revive system I’m a more confident person and it has changed my life for the better.

October 14, 2018
Unprompted review
Rated 5 out of 5 stars

I was highly apprehensive about having…

I was highly apprehensive about having the process done as i have not had hair for 15 years. Stevan put me at ease straight away. He made the transition from having no hair to a head of hair effortless. The system looks and feels fantastic. The care both during system fitting and aftercare was superb. I couldn't have asked for anything better from start to finish. Thank you so much!

May 3, 2018
Unprompted review
Rated 5 out of 5 stars

I researched different companies before…

I researched different companies before deciding on Hair Revive. I can honestly say from start to finish Stevan made the whole process an absolute pleasure. The hair system is the finest quality and no one even knows it’s not my own hair. I can’t recomend this company enough.

May 3, 2018
Unprompted review
Rated 5 out of 5 stars

Steve has been doing my hair for just…

Steve has been doing my hair for just over 2 years now. The extremes I used to endure were insane; covering my bald patches with hair extensions, which took a good 3 hours to perfect my hair each time. I was reccomended Steve for hair by a friend and I have not looked back since. Gathering up my extensions and binning them was such a relief for me, a heavy burden lifted off of my shoulders/head. I see Steve monthly and enjoy every visit, allowing me to regain my confidence back, after loosing my hair at such a young age. I have also been able to embrace myself more by growing out my dyed jet black hair, to my original hair colour, which I could not of done without the help of Steve and his range or hair systems. I also feel confident enough, leaving the house without excessively hair spraying my hair and letting my hair flow naturally. The systems are very good quality and are really secure on the head. My worst fear would be the hair system getting pulled off my hair with the job I am in and I have had no issues yet. Thank you for doing what you do Steve, I am truly greatful and thankful for all the hard work you put in to your growing business, Jordan x

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

Having been with a previous company

Having been with a previous company, the Hairloss clinic I was ready to give up the hair systems for good after been ripped off. A family member recommended Hair Revive and I’m so glad they did... I met Steven and within a few minutes I was at ease with his professional manor and the service was even better than I imagined.

April 25, 2018
Unprompted review
Rated 5 out of 5 stars

Ste is fantastic

Ste is fantastic! Great product and service!!
I know whenever I need his help, he’ll fit me in ASAP! Highly recommend Hair Revive, wouldn’t go anywhere else!

April 24, 2018
Unprompted review
Rated 5 out of 5 stars

Stevan thomas!

Stevan thomas!
The sevice you have provided has changed my life, you have brought my confidence back when I was at my lowest. The quality you provide is a 110%. Your passion to change life's is next to non, your just a top Lad and I can't thank you enough buddy. I would recommend you to anyone.🤗😁 best thing I've ever done...

April 14, 2018
Unprompted review
Rated 5 out of 5 stars

I’d recommend Hair Revive to anyone...

Obviously deciding to take the plunge and go for a hair system is a huge moment, but to anyone on the fence (as I was for ages) I’d say just go for it. It was genuinely one of the best decisions I’ve made in my life, which incidentally has improved immeasurably since I decided to do it.

The quality of the systems is fantastic. I have better hair now than at any point in my life and with Steve being such a lovely bloke as well, I’d highly recommend Hair Revive to anyone.

April 7, 2018
Unprompted review

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