I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
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I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
I'm always nervous about heavy products…
I'm always nervous about heavy products that bog down my hair. This one surprised me, it feels lightweight and non greasy, yet packed with smoothing effect. The keratin mask coats rather than clogs. After about 5 uses, the general look is sleeker, healthier, and more pliable. Great for people who hate the "heavy hair" feeling.
March 4, 2026
Unprompted review
Reply from Mayraki
Hi Marvelous,
Thank you so much for sharing your experience! We completely understand the hesitation when it comes to hair products that might feel too heavy or weigh the hair down, so we're really glad to hear that the keratin mask worked well for you.
It’s great to know that you found the formula lightweight and non-greasy while still giving that smoothing effect. Hearing that your hair feels sleeker, healthier, and more manageable after a few uses truly means a lot to us. We always aim to create products that deliver results without that heavy, coated feeling, so your feedback is very encouraging.
Thank you again for taking the time to leave such a thoughtful review and for highlighting how it works for those who prefer lighter-feeling products. We truly appreciate your support!
Warm regards,
Mike
Mayraki Support team
Finally Refunded but a Nightmare
As promised, I said I would post when Mayraki refunded the product. And they did FINALLY, but it took over six weeks and innumerable hours of my valuable time when the whole issue was their mistake. They also did not refund the $10+ in shipping I was forced to spend to get the refund when they sent a product I did not want. I also know that the ONLY time Mayraki took any action was when I posted here. Be very careful before ordering from this company. Read the reviews carefully and also look at the product ingredients carefully. For example, the Anti Grey Restoring Treatment is advertised as Grey hair treatment to reverse grey hair and restore color naturally. That is false advertising. It's hair dye. Just look at what happens to your clothes, hands or face if you get any of it on you. I couldn't get the dye off my skin for days no matter how hard I scribbed and it stained and ruined a shirt permanently AND I had an allergic reaction on my scalp. And as many reviewers stated, no one answers the phone number and email responses are rare and are typically a prewritten message that has no relation to what a customer wrote. There are reputable companies for hair products. Order from them.
UPDATE: Mike at Mayraki talks a good game. Don't believe it. Read the reviews on Trust Pilot instead, because the company BEHAVIOR doesnt change, customer service doesn't answer and more people than me are having bad reactions to the product and serious issues trying to get the promised refund if they receive the product at all.
January 18, 2026
Unprompted review
Reply from Mayraki
Hi Melanie,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had and for the delay in processing your refund. We understand how frustrating it must have been to wait longer than expected and to spend so much time trying to resolve the situation. This is certainly not the level of service we strive to provide.
We are glad that your refund has now been completed, but we truly regret that the process took over six weeks and caused you inconvenience. Your feedback regarding the return shipping cost and the time it took to reach a resolution is important to us, and we will make sure it is shared with the appropriate team so we can continue improving our processes and response times.
We are also very sorry to hear about the reaction you experienced and the issues you encountered while using the product. Customer safety and satisfaction are extremely important to us, and we always recommend performing a patch test prior to full application to check for any sensitivity. Your comments about the product and communication experience are noted and will be reviewed internally as we continuously work to improve both our products and customer support.
Once again, we truly apologize for the inconvenience and frustration this situation has caused you, and we appreciate you bringing this to our attention.
Sincerely,
Mike
Mayraki Support team
Lousy service! Ordered my product on February 10th and…
Ordered my product on February 10th and as of February 24th(today) haven't received anything! Both of their customer service numbers just hang up when u call them. Contacted them via email and they told me it's gonna be a few weeks to get my delivery. I said I wanted it in a week or I want my money refunded. They told me they'd give me a 10.00 store credit if I were patient 😂 A WHOLE 10 DOLLARS! To wait over a month! These people should've put this on their website once this shipping issue happened. I'll be getting my refund!
February 24, 2026
Unprompted review
Reply from Mayraki
Hi Cori,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. Waiting longer than expected for an order especially without clear updates is never ideal, and we sincerely apologize for the inconvenience this has caused.
We’d really like the opportunity to look into this properly for you. Could you please send us your order ID? Once we have it, I will personally make sure to follow up with our fulfillment team and place your order on priority to help move things along as quickly as possible.
Your satisfaction is very important to us, and we want to make this right. We’re here to help and will do our best to resolve this for you as soon as we receive your details.
Thank you, and we hope to hear from you soon.
Kind regards,
Mike
Mayraki Support team
I have placed an order on Monday 2/2…
I have placed an order on Monday 2/2 and today is Friday 2/6 still i have not even received confirmation email. My credit card is charged right away but no other info. Looks like it’s a spam website. Tried to call customer service number but looks like its not even a working number
February 6, 2026
Unprompted review
Reply from Mayraki
Hi Jas,
Good day, we’re very sorry for the concern and frustration this has caused, and we truly understand how worrying it can be to see a charge without receiving an order confirmation.
This is definitely not the experience we want for our customers. Please send us your order ID , and we’ll personally check the status for you, provide a full update, and make sure your order is processed and delivered as soon as possible.
We appreciate your patience and the chance to make this right.
Sincerely,
Mike
Mayraki support team
Didn’t smell like a salon chemical
I was nervous because some keratin treatments smell awful. This one didn’t. No burning eyes, no strong fumes. My hair looked smoother after and didn’t feel coated or stiff, which I really liked.
January 11, 2026
Unprompted review
Reply from Mayraki
Hi Romeo,
Thank you so much for sharing your experience! We completely understand your concern strong chemical smells can really take away from the experience, so we’re happy to hear that our treatment felt gentle and comfortable to use.
It’s great to know your hair came out smoother without feeling heavy or stiff. That natural, soft finish is exactly what we aim for.
We truly appreciate your feedback and are glad the product worked well for you.
Kind Regards,
Mike
Mayraki Support team
Patience pays off
Everything about this product requires patience, including delivery. Once I accepted that, the experience improved. After consistent use, my gray hairs don’t stand out as much, and my hair feels better than when I was dyeing it.
January 24, 2026
Unprompted review
Reply from Mayraki
Hi Rebecca,
Thank you so much for sharing your experience with us. You’re absolutely right patience really does play a part, especially with both delivery and consistent use of the product.
We’re glad to hear that over time you noticed your gray hairs blending more naturally and that your hair feels healthier compared to when you were using traditional dye. That kind of long-term improvement is exactly what we hope our customers experience.
We truly appreciate your understanding and your honest feedback. Thank you for choosing Mayraki and for giving the product the time it needs to work.
Kind regards,
Mike
Mayraki Support team
I recommend not ordering from Mayraki
I recommend not ordering from Mayraki, as they neither delivered my product nor issued a refund. I have been waiting for two months for my refund . Please be cautious and avoid this company
Your reply is so funny. For 1 month you are replying your refund is been initiated but that 3-5 days never come.
December 22, 2025
Unprompted review
Reply from Mayraki
Hi Kalpana,
We’d like to confirm that your order has now been successfully cancelled, and the refund is already being processed. Please allow 3–5 business days for the refund to reflect on your original payment method. As soon as it’s completed, we’ll notify you right away.
We sincerely apologize for the wait and any inconvenience this caused. This is not the experience we want for our customers, and we appreciate your patience while we resolve this for you. If you have any further questions, please don’t hesitate to reach out to our support team we’re here to help.
Thank you for bringing this to our attention.
Warm regards,
Sophia
Mayraki support team
Selling expired items & Poor customer service
I ordered colour shampoo and received 2 weeks ago and I have just opened its expiration date is 20/3/2026 which means I have to use 500ml colour in 2 months.that's scam.it was manufactured in 21/03/ 2023.
I paid for expressed delivery but I didn't received my order within time frame.
January 24, 2026
Unprompted review
Reply from Mayraki
Hi Jeet,
We’re truly sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
Regarding the product date, we want to clarify that our products are not expired. The date shown indicates the expiry date, and the product remains safe and effective within this period when used as directed. That said, we absolutely understand your concern and want to make this right for you.
Please send us your order ID so we can immediately review this and arrange a replacement for the product as a priority.
We’re also sorry to hear that your express delivery did not arrive within the expected timeframe. Once we have your order details, we will investigate this with our shipping partner to ensure it’s properly addressed.
We value your trust and appreciate the opportunity to resolve this for you promptly.
Warm Regards,
Mike
Mayraki Support team
Mayraki doesn’t care about your order, they only want your money
I wrote a review upon your request about a week ago (#10182214)
Mayraki through an associate by the name of Mike, replied saying they were onto it and would get back promptly. It appears it was only a way to try and save face here as no action has been taken, the order status is still not visible on their site and obviously no tracking number has been provided.
When you are trusting a company for a hair treatment, being left in the midst of it is real bad as you are not only loosing time now as you can’t keep it up but you will actually reverse progress and you are left regretting you did not chose a different company and product to begin with.
To make it worse, though they know they can’t fulfil they even offer you fast shipping for an additional fee of course, and that is blatantly lying to customers.
January 3, 2026
Unprompted review
Reply from Mayraki
Hi Maria,
We sincerely apologize for the frustration and disappointment this experience has caused, and we appreciate you taking the time to share your concerns.
We would like to reassure you that your orders #10182701 and #10182214 have already been processed. Once the carrier completes the shipment handover and uploads the details into their system, the tracking numbers will be generated and shared with you automatically. We understand how upsetting it is to be left without updates, especially when you are in the middle of a hair treatment, and we truly regret the lack of visibility during this time.
Regarding shipping options, we would like to clarify that express shipping is an optional carrier service and does not bypass standard processing timelines. We are sorry if this caused any misunderstanding, as it was never our intention to mislead.
We acknowledge that our follow-up did not meet your expectations, and for that, we take full responsibility. Your feedback has been escalated internally so we can improve our communication and service moving forward.
Thank you for your patience. Please rest assured that we are actively monitoring your orders and will provide the tracking details as soon as they are available.
Sincerely,
Mike
MAyraki Support team
The company Mayraki is a total scam!!
The company Mayraki is a total scam!!! Buyer Beware!!! Status of my order placed several days ago still shows Awaiting Fulfillment. When calling their Customer Care number 858-682-2868, the call hangs up instantly. Buyer Please Beware!!!
January 13, 2026
Unprompted review
Reply from Mayraki
Hi Smita,
thank you for sharing your feedback and we’re truly sorry for the concern with your recent order.
We’ve checked on your order #10182665 and want to reassure you that it is currently in queue for fulfillment. Our fulfillment process typically takes 3–5 business days, and once the order is fulfilled, your tracking number will be sent right away so you can monitor the shipment.
Regarding the issue you encountered with our customer care line, we apologize for the inconvenience and are currently looking into it to ensure smoother communication moving forward.
We truly appreciate your patience and understanding, and we’re looking forward to getting your order delivered to you soon.
Kind regards,
Mike
Mayraki Support team
Long shipping times and poor communication
I ordered the Mayraki Anti Grey Restoring Treatment on Dec 7th. After a month I had not received the product or any updates on the status of the order. I emailed support requesting a refund and the product magically shipped the next day.
December 7, 2025
Unprompted review
Reply from Mayraki
Hi Daniel,
Thank you for taking the time to share your feedback and we sincerely apologize for the delay and lack of timely updates you experienced. This isn’t the level of service we want for our customers.
We can confirm that your order has already been delivered on January 12, 2026. However, if you no longer wish to keep the item, please let us know and we’ll be happy to assist you through the return and refund process.
Again, our apologies for the inconvenience and thank you for bringing this to our attention your feedback helps us improve.
Kind regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Roserfina,
thank you for taking the time to leave a review and for placing your order with us. We’re very sorry for the wait and for any inconvenience this may have caused.
For reference, your order #10182388 is currently in the fulfillment stage. Our fulfillment process normally takes 3–5 business days, and once it has been fulfilled and shipped, we will make sure to update you right away and send your tracking details.
We truly appreciate your patience and understanding, and we’re looking forward to getting your package to you soon. If you need further assistance in the meantime, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support team
Small change, big confidence .
I was tired of constantly touching up with temporary sprays and root concealers. Once I committed to using this regularly for about 4 months now), I noticed the contrast between my dark hair and greys shrank significantly. It’s not full coverage, but it doesn’t look unnatural either. I feel way more comfortable going out in natural light without extra products on my part line.
December 30, 2025
Unprompted review
Reply from Mayraki
Hi Eoin,
Thank you so much for sharing your experience with us we’re really happy to hear that sticking with the product has been paying off for you.
It’s great to know the contrast between your greys and natural hair has softened over time and that you’re feeling more confident without needing constant touch-ups. That’s exactly the kind of result we love hearing about natural-looking improvements without the heavy coverage.
We really appreciate you taking the time to leave a review and for trusting our products in your routine. If you ever have questions or need tips along the way, just let us know
Warm Regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Trisha,
Hi there, thank you so much for taking the time to share this with us. We’re truly sorry for the worry and inconvenience this delay has caused we understand how frustrating it can feel when an order hasn’t shipped yet and communication falls short. Please rest assured your order is not a scam. Our fulfillment normally takes 3 to 5 business days, and we’ve already placed your order under priority processing so it can be prepared and shipped as quickly as possible.
As soon as your package is fulfilled and handed over to the courier, we will immediately send the tracking details so you can follow its progress. Again, we sincerely apologize for the delay and the trouble this has caused, and we will make sure to keep you updated every step of the way. If there’s anything else we can do in the meantime, we’re here to help.
Kind Regards,
Mike
Mayraki Support team
Reply from Mayraki
Hi Jordan,
Thank you so much for sharing your experience! We’re glad to hear that finding your product and checking out was smooth and easy for you. We always want the process to feel hassle-free, so this really makes our day. If you ever need help or have questions, we’re here for you!
Kind Regards,
Mike
Maryaki Support team
This product is amazing
This product is amazing! I have ordered several times and also recommended it to friends who also love it.
January 8, 2026
Reply from Mayraki
Hi Chris,
Thank you so much for your wonderful feedback! We’re really happy to hear that you’re enjoying the product, and it means a lot to us that you’ve trusted it enough to recommend to your friends as well. We truly appreciate the support and we’re here anytime you need us.
Warm Regards,
Mike
Maryaki Support team
No delivery as announced and agreed
The goods didnt arrive yet on 7 January and are way past the announced date of arrival.
January 1, 2026
Reply from Mayraki
Hi Henri,
Thank you for sharing your feedback, and we sincerely apologize for the delay regarding your order. We understand how frustrating it is when a delivery does not arrive within the expected timeframe.
We will be checking on your order right away and will make sure to expedite the shipment immediately. Thank you for your patience, and we truly appreciate the chance to make this right.
Warm regards,
Mike
Mayraki Support team
Too long delivery
Too long delivery. Made purchasing 2 weeks ago, and only label was created.
December 21, 2025
Reply from Mayraki
Hi Ken,
Thank you for your review and for bringing this to our attention. We sincerely apologize for the delay and the frustration caused by seeing the label created without further updates.
We would like to reassure you that your order has now been shipped and is currently in transit. Based on the latest tracking information, your package is expected to arrive by January 12, 2026.
We truly appreciate your patience, and we’re here if you need any further assistance or tracking updates.
Warm regards,
Mike
Mayraki Support team
A total scam
As for other clients, an order placed two months ago has still not arrived. I am tired of sending repeated emails, that get answers from chatbots .
No product, no track number, no refund. This company is a scam!
It is funny how you do not find the time to respond to my chase emails but you react to this review…you should not put clients in such a situation.
Your MAYRAKI Order Confirmation (#10180830)
November 5, 2025
Unprompted review
Reply from Mayraki
Hi iuliana,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please accept our sincere apologies for the inconvenience and the lack of clarity you’ve encountered.
We’d like to help resolve this as quickly as possible. Could you please provide your Order ID so we can immediately check the status of your order and ensure it is properly delivered or addressed? Once we have this information, our team will personally review your case.
We assure you that we are a legitimate company and take every customer concern seriously. Your feedback is important to us, and we appreciate the opportunity to make this right.
We look forward to hearing from you and assisting further.
Warm regards,
Mike
Mayraki Support team
I have skin reaction using this…
I have skin reaction using this product.
Also, I received a different product compared to the advertised item.
December 24, 2025
Reply from Mayraki
Hi David,
Thank you for bringing this to our attention. We’re truly sorry to hear about the skin reaction you experienced and understand how concerning this can be.
At the moment, we are still reviewing the order details provided, as we want to ensure we are looking into the correct product and shipment. Your safety and satisfaction are very important to us.
Our customer support team will be reaching out to you directly to further investigate this matter. Once the review is completed, we will be more than happy to assist with a refund, especially given the allergic reaction you reported.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
Warm regards,
Mike
Mayraki Support team
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