I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing. I’ve asked for a cancellation and refund multiple... See more
Company replied
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See what reviewers are saying
I was nervous, read some complaints about keratin systems elsewhere. The author of one blog (Valentina Chirico) mentioned that Mayraki's formulas felt extremely gentle, no burning, no fumes. (valenti... See more
Company replied
I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the iss... See more
Company replied
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t rec... See more
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Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Order arrived in 2 months and product spilled, poor custumer services
I received my order in 2 months!
No updates of the status of delivery in the meantime.
No communication whatsoever from the provider.
One of the bottles was spilled inside its box.
November 21, 2025
Unprompted review
Reply from Mayraki
Hi Cristina,
We’re truly sorry for the inconvenience and frustration caused by the delayed delivery and the condition in which your order arrived. This is not the experience we want for our customers.
We have already reported this issue to our handling courier to prevent this from happening again. Please rest assured that we will replace all damaged items from your order immediately.
Our team will reach out to you directly to arrange the replacement and assist you further. Thank you for bringing this to our attention, and again, we sincerely apologize for the trouble caused.
Warm regards,
Mike
Mayraki Supprot team
Scam
Order - 10171498 Scam..they do not send product. Has been 20 emails of back and forth saying they will refund but nothing. It should take 1min to create a refund in Shopify yet it takes them months and still no email to confirm refund or any sign of money.
November 19, 2025
Unprompted review
Reply from Mayraki
Hi James,
We’re very sorry to hear about your experience, and we understand how frustrating this situation has been. After reviewing your case, we can confirm that your order #10171498 has already been fully refunded.
Depending on your bank or payment provider, it may take a few business days for the refund to appear on your statement, but rest assured that it has been successfully processed on our end.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. If you need any additional assistance, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support team
Scamming people #10179079 this is my…
Scamming people #10179079 this is my order number i didn't received my refund money yet its been more than 18 days today stop scamming people
November 1, 2025
Unprompted review
Reply from Mayraki
Hi Mary,
Thank you for sharing your concern, and we sincerely apologize for the delay and inconvenience this has caused you. We’ve checked your order #10179079, and we can confirm that the refund has already been fully processed on our end.
In some cases, it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider’s processing time. We kindly recommend checking with them as well, and if you need any proof of refund from our side, we will be more than happy to provide it.
Please feel free to reach out to us directly so we can assist you further and ensure everything is fully resolved. Thank you for your patience and understanding
Sincerely,
Mike
Mayraki Support team
Unethical business practices
I was so happy to find a company that states no fragrances are used in their products since I can't tolerate fragrances and try to find "green" products to use. I placed my order on 10-31-25, Order #10178977, for Gray Coverage Permanent Hair Color Dye Shampoo & Discovery Pack. It still says "awaiting fulfillment", 14 days later. I have emailed Mayraki twice (11-8-25 & 11-12-25) asking why it still has not been fulfilled and asking when I should receive my order. I received no response. But I get daily promotional emails asking me to purchase Mayraki products.
Based on what I have read today on this site, Mayraki lacks transparency and has unethical business practices. This is very disappointing. Please refund me for my order #10178977,
November 13, 2025
Unprompted review
Reply from Mayraki
Hi Lori,
Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience and frustration you’ve experienced. Your order #10178977 should not have been left unfulfilled for this long, and we also apologize for the lack of response to your previous emails. This is not the level of service we aim to provide.
We want to assure you that we are immediately requesting the cancellation of your order and will process the full refund right away. Once the refund has been issued, it may take a few business days to reflect in your account depending on your payment provider.
We genuinely appreciate you bringing this to our attention and deeply regret the disappointment this situation has caused—especially when you chose us for our fragrance-free and green-formulated options. If you need any further assistance or updates, please feel free to reach out directly. We’re here to help until everything is fully resolved.
Warm regards,
Mike
Mayraki Support team
Order never arrived
Order never arrived. I was given a fake tracking number.
Order #10175857
October 1, 2025
Unprompted review
Reply from Mayraki
Hi Michael,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. Please be assured that your order has been fully refunded. The tracking number we provided is legitimate and valid. again sorry for the inconvenience.
Sincerely,
Mike
Mayraki Support team
No longer a loyal customer
I never leave negative reviews but unfortunately this has become necessary as it seems there is no other way to get through to the company. Please issue a refund for my order #10177157.
I used to be a frequent customer of this company for several years but I see that things have changed dramatically.
I made my order a month ago on September 24th and still have not received anything. When I initially reached out, I recieved an automated response stating that I would get a reply within 72 hours. As they never did, I followed up again and finally got the following response:
“Thank you for reaching out. We do apologize for the delays. Let me get the tracking # for you. I'll be right back.”
But alas, they never got back to me after that.
At this point, I would like to cancel the order and receive my refund immediately. Thank you.
September 24, 2025
Unprompted review
Reply from Mayraki
Hi Marilyn,
Thank you for reaching out and for sharing your concerns. We sincerely apologize for the delay in communication and for the frustration this situation has caused, especially as a long-time customer. We truly appreciate your patience.
We’ve checked your order #10177157, and it has already been shipped, so we’re unable to cancel it at this stage. However, once the package arrives, you are absolutely welcome to return it if you no longer wish to keep it. Please let us know when it arrives, and we will gladly guide you through the return and refund process to ensure everything goes smoothly.
If you need the latest tracking details or further assistance in the meantime, we’re here to help. Thank you again for giving us the chance to make this right.
Warm regards,
Mike
Mayraki Support team
Order: #10177010
Yep, still nothing from Hairmayraki! This will most likely be my very last order sadly. Definitely NOT the type of service I was expecting. I ordered my products on the 21st of September, we're now the 24th of October and still nothing. It's just shocking! What is even more shocking, is that the tracking link they send you doesn't even work. Just not good enough!
October 24, 2025
Unprompted review
Reply from Mayraki
Hi Sarah,
We sincerely apologize for the delay and the inconvenience this has caused. After checking, we can confirm that your order #10177010 is already at the Princess Royal Parcel Hub and is expected to be delivered within 5 to 7 business days.
We understand how frustrating it is to wait longer than expected, and we truly appreciate your patience. Please rest assured that we’re monitoring your Order closely and will make sure it reaches you as soon as possible.
Kind Regards,
Mike
Mayraki Support team
Warm regards,
Order Not Shipped – No Response from Support
I placed an order in early October 2025, about three weeks ago, and as of today, I still haven't received any shipping confirmation. I previously reached out to Mayraki and was told my order would be prioritized. However, I've followed up over the past few days and have not received any response.
October 16, 2025
Unprompted review
Reply from Mayraki
Hi Golden Queen,
We sincerely apologize for the delay and for the lack of response you’ve experienced that’s certainly not the level of service we aim to provide. Please share your order ID with us so we can immediately check the status and ensure you receive your order as soon as possible.
Your satisfaction is very important to us, and we’ll make sure this is resolved promptly once we have your details.
Kind regards,
MIke
Mayraki Support team
Really disappointed with this store
Really disappointed with this store. The delivery time was stated as 5–7 days, a few days have passed, yet my order still hasn’t even shipped. When I asked for an update, instead of answering, they responded to me with an email that would take 72 hours just to respond. That’s ridiculous — just give the update.
My previous order took 48 days to arrive, which was already unacceptable. If I don’t receive this one within 5-7 days, as they promised, I’ll be asking for a full refund of the $9.85 I paid for faster shipping.
They need to be honest about delivery times and stop misleading customers. Terrible communication and service.
Reply: How do I send the order number?
Reply: I’m communicating with the customer service and now they said they will cancel my order, if it’s not gonna arrive on time. I didn’t ask to cancel my order, just for fast shipping if you are not gonna ship fast as promised on your website. 😒
October 21, 2025
Unprompted review
Reply from Mayraki
Hi Solo,
We’re truly sorry to hear about your disappointing experience and the inconvenience caused by the delay in your order. We completely understand your frustration and truly appreciate you bringing this to our attention.
Please send us your order ID so we can locate your purchase and provide a detailed update on your delivery status right away. We want to make sure this is resolved as quickly as possible and that you receive the service you expect.
Thank you for your patience and understanding we’ll make sure to review your case and keep you informed with accurate delivery information once we receive your order details.
Best regards,
Mike
Mayraki Support team
Reply: Please check your email coming from Mayraki, invoice or order confirmation. Order ID starts with 1017.
Kind Regards,
Mike
Mayraki Support team
BIG LIE
What are you talking about? You’re claiming that the new packaging hasn’t been released yet — that’s completely false. I’ve been using the new packaging tube version for three months now. Please stop misleading customers. You sent me the bottle version even though I specifically ordered the new packaging I was already using. This is unacceptable. Your customer service is terrible and your company is very manipulative. I will not be purchasing your products again, and I want everyone to know how dishonest your practices are.
October 16, 2025
Unprompted review
Reply from Mayraki
Hi Fatma,
We sincerely apologize for the frustration and inconvenience this has caused. We understand your concern and truly regret that this situation has led to disappointment and confusion.
Please rest assured that we take your feedback very seriously. Our team is currently reviewing your case in detail to clarify the issue with the packaging and ensure that a proper resolution is provided.
We value your trust and understand how important transparency is when it comes to your experience with us. Our customer service team will be reaching out to you directly to address this matter personally and make things right.
Thank you for bringing this to our attention your feedback helps us improve, and we truly appreciate your patience while we work on resolving this for you.
Kind Regards,
MIke
Mayraki Support team
Improvements needed to their process
Order ID - 10176719.
Order placed on Sep 17th 2025. To date, now at 5 weeks I've I've not received my order. I've contacted customer service via telephone but all you get is an automated message that no one is available.
I've sent over 10 emails to their customer support, and it's the same reply each time, that they will review shipping status. I have access to the shipping status and it shows as in transit, so thats not helpful.
Worst experience as a customer, their shipping process is poor and their customer service is the worst I've ever seen.
They have lost this customer after 3 years and they will lose plenty more.
They're taking people's hard earned money.
PLEASE DO NOT WASTE YOUR TIME AND MONEY!
October 1, 2025
Unprompted review
Reply from Mayraki
Hi S Singh,
Thank you for sharing your feedback with us. We’re happy to hear that you love the results of our products, but we’re truly sorry to learn about your experience with delivery and customer service. That’s not the experience we want for our customers.
To better assist you, could you please provide us with your Order ID? Once we have this information, we’ll review your case right away and make sure to help resolve any issues with your order.
We appreciate your patience and the chance to make this right.
Warm Regards,
Mike
Mayraki Support team
order #10175043 made on 08/21/25
order #10175043 made on 08/21/25, I still haven't received it, I haven't met a company that has thousands of negative reviews and doesn't solve this problem, a service with sweet false words, these people live in a lie, and they start with the same story, that they are sorry, false, false, I regret that I placed the order before checking the thousands of negative reviews, do not order from this company, it is a shitty SCAM
August 21, 2025
Unprompted review
Reply from Mayraki
Hi Lucian,
We sincerely apologize for the frustration this delay has caused you. We’ve checked on your order #10175043, and the latest update shows that it was received at the PostNL Acceptance Centre on 29-09-2025 at 18:18 and is currently in transit towards your country. Sometimes international shipping can take longer than expected due to customs clearance and local courier processes, but please be assured that your order is on its way to you.
We truly understand how disappointing this experience has been, and we’re committed to making sure your package is delivered. Our team will continue to closely monitor your tracking and provide updates until it reaches you.
Thank you for your patience, and again, we’re very sorry for the inconvenience this has caused.
Warm regards,
Mike
Mayraki Support team
Incorrect product was delivered
I placed my order on 9/4 and on 9/16 was sent an email that said “The Mayraki Hair Care Gift Set - Moisturize and Repair Mayraki Weightless Essential Oil Nutritive Treatment is not available. We will refund the amount. Hope to hear from you.”
Since then, I have sent them 3 emails, one inquiry on their website, and tried calling their customer service which was always answered by a message that says to contact them via email.
I have not received my refund. And received only 2 curt responses. The one I listed above and this one on 9/23: “ We regret to inform you that the parcel was returned to the sender. Kindly confirm if we have the correct shipping address:…”
I let them know that it was my correct address and sent them 2 of the emails to get more information on why it was returned and why they didn’t answer my questions on a replacement product.
I am so disappointed with this company because I’ve ordered so many times from them since 2020, and their products have been so good and I never had any issues before this. I’m not sure what happened with this company. Cannot imagine how they’ll keep customers with this lack of customer service.
Sincerely,
Graciela
Hello, I received my order on 9/27, but it is not the product I ordered which was the Weightless Nutritive Treatment. Instead, it is a bottle of the Ultra Repairing & Weightless Moisture Shampoo, along with 8 samples of other products.
Am I going to receive the product I ordered or a similar one? I don’t need shampoo and would not be using this. Please advise on if I should return this. I opened the outer package of course, because I thought it was the correct product. I did not open the individual products.
Thank you
September 14, 2025
Unprompted review
Reply from Mayraki
Hi Graciela,
We’re truly sorry for the frustration and inconvenience this experience has caused you, especially as a valued customer who has supported us since 2020. Please know that we’ve already reshipped your order #10176059, and here is your new tracking number: 9200190392634603447985.
You’ll be able to follow the progress of your package shortly, and we’ll make sure it reaches you this time without further issues. We’re also reviewing what went wrong in our previous communication so that we can improve the support you receive moving forward.
Thank you again for your patience and for giving us the chance to make this right.
Warm regards,
Mike
Mayraki Support team
The hair color turned my white hair…
I urge everyone to stay away from this company!
The hair color turned my white hair orange just like Ronald McDonald's curly orange locks. I ordered the gray coverage permanent hair shampoo (Beeline Honey 07) product 8/26th, it arrive 9/9, I used it 9/12 and reached out to Mayraki on 9/15 with pictures to ask for a refund.
I received a computer generated response that someone would get back to me within 72 hours due to the volume of requests they get daily. 6 days later I had not heard from anyone, so I wrote again.
I got a response a day later with a long email about the condition of the product and asking for a return within 30 days, etc. Yet another computer generated response. I sent more pictures as they requested and still no response.
I washed my hair 3 times right after coloring to reduce the orange color. And now 2 shampoos later the color is gone.
The reply I just received is stunning. So sweet and caring for the public; however, he is asking for information that I have sent 3 times to his department!!!
September 11, 2025
Unprompted review
Reply from Mayraki
Hi K C,
We’re truly sorry to hear about your recent experience with our Gray Coverage Permanent Hair Color Shampoo in Beeline Honey 07. This is definitely not the outcome we want for our customers, and we understand how disappointing this must have been for you.
To assist you right away, could you please share your Order ID with us? Once we have this information, we can review your case thoroughly and make sure you get the proper support. Please rest assured that we will do our best to resolve this for you promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Mike
Mayraki Support team
If I could give zero review I would…
If I could give zero review I would have. Since august 25th I placed my order, then I was emailed that the delivery date was going to be delayed with no date idea. So after about a week I found another company who delivered my order in less than 5 days. So I cancelled and it is sept 16 and I’m still waiting for the reversal of my order. Still waiting to find out that the refund was successful and all I keep getting is a bunch of excuses about it taking 10 days to process. Seriously it’s almost a month. I’m going to take this a step further
August 25, 2025
Unprompted review
Reply from Mayraki
Hi Rosalind,
We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling and refunding your order. After checking, we can confirm that your order #10175212 has already been refunded. We’re very sorry it took longer than expected, and we truly appreciate your patience while this was resolved.
Thank you for bringing this to our attention, and please don’t hesitate to reach out to us directly if you need any further assistance.
Sincerely,
Mike
Mayraki Support team
Horrible Company!
It took more than 6 weeks for my order to get delivered to Canada!!!
It was to be 3-7 business says, when I emailed 4 weeks after I placed it and said I was no longer interested in their products I was told they couldn’t cancel or issue a refund until I received it and of course pay for shipping back.
Finally I receive it and ask for a return label they demanded I sent photos of unused and unopened bottles EVEN THOUGH on their website they lied about 30 days full refund if you were not happy with their products. How could I determine if I like the products or not if I’m not allowed to even open the bottles!!!!
Lucky for me I was open the stupid company and their products I haven’t open anything.
My shipment was delivered to them 3 days ago and I got no acknowledgment or refund so far.
HORRIBLE COMPANY!
July 21, 2025
Unprompted review
Reply from Mayraki
Hi Noha,
We’re very sorry for the inconvenience and frustration you experienced with your order and return process. As part of our policy, we’re able to process refunds once the returned items are received.
We’d like to confirm that as of September 16, 2025, we have received your returned order and your refund has already been issued. Please allow a few business days for the amount to reflect back in your account, depending on your payment provider.
We truly appreciate your feedback and will continue working on improving both our shipping timelines and return process to provide a smoother experience in the future.
Kind regards,
Mike
Mayraki Support team
product worked for me but my last order…
product worked for me but my last order is taking forever to be delivered (6 weeks now and yet to arrive) which is not acceptable.
September 14, 2025
Unprompted review
Reply from Mayraki
Hi Alain,
We sincerely apologize for the delay with your recent order. We’ve been experiencing some unforeseen issues that have caused longer delivery times than usual, and we completely understand how unacceptable and frustrating this is.
Could you please share your Order ID with us. Once we have it, we’ll make sure to look into it right away and assist you in getting your order resolved as quickly as possible.
Thank you for your patience, and we truly appreciate your support.
Warm regards,
Mike
MAyraki Support team
SCAM! NO PRODUCT DELIVERED!
SCAM! Product has not been delivered after a month. No real answers from customer support. Tracking ID shows a postponed planned delivery date every time, now no in another month.
Update 250912: I have shared my order ID with Mayraki several times, but I just get automatic replies with no real information.
Update 250921: HairMayraki has still not made any attempts to resolve the fraud of not sending me any products at all after paying them for the product.
Update 251014: After almost 2 months, products arrived BUT DAMAGED. Delivered from China not Netherlands like stated by Mayraki. Hence I had to pay additional quite HIGH CUSTOMS FEES.
FRIENDS: DO NOT ORDER FROM MAYRAKI!
September 11, 2025
Unprompted review
Reply from Mayraki
Hi Pelle,
We’re very sorry for the frustration this has caused and we truly understand how upsetting the delay has been for you. We have checked on your order, and it is already in transit with the courier. The current tracking update shows that it is expected to be delivered between September 30 and October 5, 2025.
We sincerely apologize for the lack of clear updates earlier on. Please rest assured that your product is on the way, and we will continue to monitor your shipment closely until it reaches you.
Thank you for your patience, and we appreciate you giving us the chance to make this right.
Kind regards,
Mike
Mayraki Support Team
Extremely bad service and have not…
Extremely bad service and have not refunded me yet after weeks !
I ordered a set of 2 anti-grey products last May 21st, paying for a quicker delivery to Europe (+USD9.85) as I wanted to make sure the parcel would get to me before my departure on vacation on June 14th (one month later).
They sent me a tracking number, and said it would typically take 2 weeks for the parcel to be delivered to me.
The tracking information was not working, saying for weeks that the items has arrived in the warehouse, like if it was stucked there.
After many emails exchanged, the parcel arrived more than SIX WEEKS after the order !
I requested a refund from mid-June... They told me that they were awaiting for the parcel to be sent back, and that they will be issuing a refund.
I had to wait ONE MORE MONTH for them to confirm the refund to the original cc.
However, the refund was NEVER MADE.
I asked them to send me a proof of refund, but since mid-August, there were unable to do so. Every week, they promise they'll send it, but nothing.
It seems like a joke, but I already exchanged MORE THAN 30 emails with them since the ordering date.
In short : it took 6 weeks for the delivery to be made (instead of the 2-week delay promised) and once the items returned to them, MARYAKI HAS STILL NOT REFUNDED ME YET after 2 MONTHS !
I had never encountered such a bad experience for an online purchase !
I can read here that many customers are in the same case as me !
September 8, 2025
Unprompted review
Reply from Mayraki
Hi Philippe,
We’re very sorry to hear about your frustrating experience, and we sincerely apologize for the long delays you’ve had to go through. We completely understand how disappointing this must have been, especially after waiting for your order and then experiencing further issues with the refund.
Please be assured that the refund for your order has already been processed in our system. We are now double-checking with our bank partner to confirm the transaction on their side, and we will make sure to provide you with an update and proof of refund as soon as possible.
We truly appreciate your patience and the time you’ve taken to share your feedback it helps us improve our service. Rest assured, resolving this matter for you is our top priority.
Kind regards,
Sophia
Mayraki Support team
THIS COMPANY IS A SCAM WITH FAKE…
THIS COMPANY IS A SCAM WITH FAKE REVIEWS CELEBRATING HOW WONDERFUL THEY ARE. I PLACED AN ORDER LAST MONTH AND HAVENT RECEIVED MY ORDER.I EMAILED THEM AND THEY NEVER RESPONDED TO ME. DO NOT ORDER FORM THEM THEY ARE ALSO NOT ACCREDITED BY THE BBB .
September 5, 2025
Unprompted review
Reply from Mayraki
Hi Dyan,
We’re very sorry to hear about your experience. This is definitely not the level of service we aim to provide. Could you please share your order ID with us so we can locate your order and ensure it is delivered to you as quickly as possible? We take all feedback seriously and want to resolve this for you right away.
Thank you for bringing this to our attention we truly value the chance to make things right.
Best regards,
Mike
Mayraki Support team
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