Scammers....don't buy from this site.... seems anything online has been removed now by this company...again was advised product lost by Australia Post... ordered in September and have been strung alon... See more
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Wow I didn't realize there had been so many people scammed, I also have been told many times the item has been posted or lost and no tracking ever provided. Now they won't reply to my emails. After... See more
This company doesn't even exist! When trying to follow-up orders through phone calls and emails I just keep being redirected to another company name that also doesn't exist. Applied for refund through... See more
Update: I finally received my order on Friday 2 June, 6 weeks after ordering. I had to do a lot of chasing and coincidentally or not, it finally came after I lodged a dispute through the credit card c... See more
Company replied
Contact info
1.06, 100 Collins Ave, 2015, Sydney, Australia
- +61497014872
- hello@hairproducts.com.au
- hairproducts.com.au
1.4
Bad
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Can’t really recommend
Update: I finally received my order on Friday 2 June, 6 weeks after ordering. I had to do a lot of chasing and coincidentally or not, it finally came after I lodged a dispute through the credit card company. They claim that it was lost by Australia Post - though Aust Post says no parcel was ever scanned. I have never had this issue with any other company and find it difficult to believe that Aust Post would lose so many parcels from one company. When researching online I also found other aspects of the business dubious. However - having received the products in the end I have to give them the benefit of the doubt. Next time though I’ll probably buy direct from the brands.
April 22, 2023
Unprompted review
Reply from hairproducts.com.au
It's amazing how easily you use the word scammer. Would a scammer respond to every email you send and be on to AusPost every day tracking your parcel? As soon as AusPost confirmed your order as lost, we resent it.
False advertising
False advertising.
Be warned when purchasing any large shampoo/conditioner.
Advertising may say pump included, only to be told they don't have pumps for said products. Too bad.
A little tricky to handle for someone who has issue ls handling heavy awkward objects. Had I known this was the case, I would have purchased something different.
February 8, 2023
Unprompted review
Reply from hairproducts.com.au
We give pumps free at our expense on most one litre sizes. Unfortunately, some suppliers have changed their packaging and our pumps no longer fit. This has been updated on the site and we apologize for any inconvenience caused.
Terrible Terrible
EDITED:
This company claimed to have sent goods for weeks, sent tracking details in which didn't work for weeks and had no scanning data, it was never collected when we were told it was 'lost' or 'delayed' with Auspost. We had access to the Auspost internal system and know it was NOT collected. Total Lies
Finally received goods only after getting Fair Trade involved. Three weeks back and forth fighting to get our goods shipped - ridiculous. In the interim we ordered with another company, from placing order to receiving goods it was 3 days.
Stay away and order elsewhere as you can see other reviews are the same, there is a reason for this. Cannot blame Ausport forever, time to take responsibility.
REPLY: This is just my experience and seems others have experienced the same.
Shipping information was received by Auspost but nothing was scanned for nearly two and half weeks.
All of those reviews on that platform are reviewing products not your service or business from what I can see?
How about the Google Reviews for Salon Solutions? They don't look very good.
We ordered through Salon Solutions but all communication went through hairproducts.com? So same company? A bit confusing !
Take care
May 8, 2023
Unprompted review
Reply from hairproducts.com.au
You have access to AusPost internal system so you know the procedure in that a truck picks up orders everyday and takes them back to the depot. They are then scanned into the system then. If you have ever been to a depot, you will notice crates and crates of parcels everywhere, especially in busy periods. If one of these crates are left there and not scanned, the parcels stay marked "Ready for Processing". What advantage have we in telling you your order has left whilst it still sits in our warehouse? If there was an issue with the order, we would contact you. If you look at the 8 reviews on here, 7 of them are from May 8th to date, so that certainly points to an issue on AusPost end. Look at our reviews on JudgeMe. None are negative.
Ordered a hard to find silver bullet…
Ordered a hard to find silver bullet brush and received in record time..even had a couple of lollies includeded in box..
September 7, 2022
Unprompted review
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