HairviviReviews 

1,177
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the wigs, noting the natural appearance, soft texture, and durability of the hair. Many people appreciate the realistic lace, pre-plucked hairlines, and bleached knots, which contribute to an effortless, ready-to-wear experience right out of the box. The customer service is frequently highlighted as responsive, helpful, and dedicated to ensuring customer satisfaction. However, some customers also noted issues with product consistency, such as wigs not retaining their advertised texture after washing or appearing thinner than expected. A few other people also felt that the lace quality was sometimes poor, not matching skin tones or tearing easily, which impacted the natural look and overall value.

What people talk about most

Product

Clients share positive opinions on product quality, often describing the hair as soft, silky, natural, and... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as a "total dream" that is... See more

Customer service

People report positive experiences with customer service, highlighting its helpfulness, politeness, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing satisfaction with the... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing orders and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual Hairvivi exceeded my expectations in Quality, Price and Services ♥️♥️♥️ This is my 4th wig from.HV and honestly, I will never look back to other brands. I strongly recommended ..I have Rochel... See more

Company replied

Rated 5 out of 5 stars

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to a... See more

Company replied

Rated 5 out of 5 stars

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairviv... See more

Company replied

Rated 5 out of 5 stars

OMG!!! I recently purchased the Jacinda Brown Wig – 180% Density, Glueless, 16-inch in Small Cappuccino (+5BD) from Hairvivi, and I couldn’t be happier! The hair is soft, beautiful, and exactly what I... See more

Company replied


Company details

  1. Wig Shop

Written by the company

Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,177)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love this hair I…

I absolutely love this hair I definitely will be ordering again I ordered this wig on a Friday and got it the following Wednesday so shipping wasnt bad hair had no smell the hair is very soft little to no shedding since Ive got it installed its just been a few days so far Im giving it 5 stars I love it the communication with their customer service was also great!

December 9, 2025
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Totally worth it!

This was my first time ordering from Hairvivi after seeing ads for their wigs on Instagram. I was hesitant because I didn't know if the influencers were sent different wigs (I've heard this can be a thing w/ other wig brands). I was happy to learn that the quality looks just like those videos! I can say 100% say they are worth it! The wig style I got was "Elena Brown Highlights Face-Framing Wig." From the moment you take it out of the bag, it is gorgeous! Minimal styling required. It looks better than other, more expensive brands. I hope they come out with a front fringe style; I will buy it in an instant!

January 30, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Best wigs ive ever worn

Have purchased w wigs so far. Catherine in a 16in for everyday and a 20in for weekends. OBSESSED!!!! cannot wait to purchase more!

January 21, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Absolute nightmare if you need return an item.

Absolute nightmare of a company to return products to.

I ordered the Vivian blonde "14" medium cap.
I followed the measurements from the website for length and cap size, however, the cap size was ridiculously oversized and wouldn't even fit on my head even with a wig grip on, the piano strap kept falling off and wasn't any uses,and no amount of tightening worked. The combs that are attached to the wig are of poor quality, and don't assist in anyway.
The length of the wig was ment to be "14" it was like 18-22, way too long and looked very unnatural on me.
As soon as I got the wig and tried it on to assess if it fitted, it was obvious that the cap was too big and the length and quality of the wig were poor. I immediately email and submitted that I wanted to return and get a refund. Customer service agreed, and I followed the procures to return the wig.
This is where the nightmare began. First they gave me the wrong shipping company, then the next shipment company had no clue how to send it back, this delayed things a few weeks, after FedEx scanned the return, they said there is a problem we can't send the package which ment the parcel was in limbo. I had to write an email to fed ex, because they never answer there phone. With conversation currency rates, I was short changed with the refund. This was a stressful and expensive lesson, to learn.

January 29, 2026
Unprompted review
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Reply from Hairvivi

Hi,
This is Hairvivi customer service. First, really sorry for your unhappy shopping experience. We think there must be some misunderstanding between us. Let us explain it to you.
1. About the capsize. Dear, we notice you purchased the M capsize. Because we don't know your 3 measurements, it is hard to tell the proper capsize for you. To give you a better shopping experience next time, you may share with us your 3 measurements so we can give you some recommendations.
2. About the length. Please be assured that the length is no problem. We cannot use longer hair. Longer lengths, higher cost. We don't have any benefit to send customers longer hair to add to the cost.
3. About the return. We offer a free return service and didn't charge you any return shipping fee. We received $541 USD from you and refunded you all $541 USD; there is no payment from you in our hands now. And our customer service will provide you with the proof via email. We think it is the currency problem; we receive USD and can only refund USD. We suggest contacting your bank to check it. During the return, we noticed you had some problems contacting your local FedEx. We cannot know what happened exactly, but our customer service helped you solve it, right?
Anyway, despite the reasons above, we apologize for your unhappy shopping experience. Our customer service will contact you via email asap.
Have a nice day!
Hairvivi Team

Rated 5 out of 5 stars

Best wig ive ever purchased!

This wig exceeded all my expectations. It is extremely soft and very manageable. I received my wig very quickly, I will be purchasing from this company again. Im extremely happy!

January 26, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

The best Wig I ever had!

The most beautiful wig,looks so real that nobody believed me that I am wearing a wig. Thank you for saving me and making me so happy! I already ordered another one:)))

January 26, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Hairvivi is the best wig company I've ever purchased a wig from! I'll never shop anywhere else!

Hairvivi sells the most beautiful lace front glueless wigs I've ever worn. Due to alopecia, I've been wearing wigs for over 10 years and have tried dozens of companies. Finally, I discovered Hairvivi and am thrilled with the quality of the hair, the lace, color selections and styles. My Esme wig has held up perfectly, doesn't shed and still looks fresh after almost a year of consistent wear. Their customer service is the best! Quick to respond and will make sure you're completely satisfied with your purchase. I told my hair stylist about their wigs and now she purchases them for her clients!

February 2, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Hairvivi's wigs are the best quality wigs

Hairvivi's wigs are the best quality of any wigs I've purchased. I just received the Maire wig, and OMG, it's gorgeous. The color is a soft brown base with highlights. It looks so natural. I'm not an expert or influencer, just a cancer survivor over the last year, and after losing my hair, I started exploring wigs. I have purchased three from Hairvivi so far (the Chloe, Honey, and now the Maire), all stunning. The Honey has a black base color, which I didn't realize. I prefer the brown root color. I highly recommend Hairvivi. Also, their customer service is world-class.

January 20, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Amazing

HairVivi — what can I say? As someone who has lived with alopecia for many years and experienced significant stress and mental health challenges as a result of the wig industry, I can honestly say this brand has been an absolute diamond.

I have just purchased my second wig, and just like the first, the hair quality is exceptional. In the past, I relied almost exclusively on high-end custom hair replacement systems because every wig I tried — some costing three times as much — was a disappointment. I’ve often felt envious of alopecia influencers with large wig collections, and thanks to HairVivi, I can finally start building my own. I’m excited to try new colours and styles, and I truly hope the brand continues to offer options at such an accessible price point.

Both wigs I’ve purchased are in natural black, and they suit my Celtic complexion (extremely pale skin, freckles and light blue eyes) beautifully. I also really appreciate that the units come pre-styled, which removes the stress and additional cost of needing professional cutting or customisation.

My first unit was a size medium based on my head measurements, but I sized down to a small for my second purchase and found the fit much better. I suspect this is because the sizing is designed with people who have natural hair to wear underneath, which is helpful to keep in mind when ordering.

If I were to offer any constructive feedback, it would be to include more detailed information about colour undertones in the product descriptions. A virtual try-on feature or seeing the units photographed on a wider range of models would also be incredibly helpful. While the colours look stunning on the beautiful, sun-kissed LA-based models, it can be difficult to gauge how they will translate on someone like me — a pasty, makeup-free, middle-aged mom. I’d also love to see a small expansion into slightly edgier or cooler-toned colour options.

Overall, I am beyond happy with my purchases and incredibly grateful to have discovered HairVivi. I wouldn’t hesitate to recommend this brand to others living with alopecia.

January 20, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 1 out of 5 stars

Low quality hair used on human hair wig

I have been wearing wigs for over 20 years due to alopecia.

I recently bought a wig from hair vivi and the hair was extremely low quality.

I washed it as soon as I received it, as it had a strong chemical smell. After air drying the wig with the highest quality shampoo and conditioner, the wig was extremely dry and frizzy and no amount of deep conditioning helped-this wig is unwearable.

I never use heat on my wigs, but when I contacted hairvivi customer service they advised me to deep condition the wig at a salon and offered me $20 to assist with the cost if this.

This was not a cheap wig, so needless to say I will not be purchasing from Hairvivi again-they don’t stand by their products…

January 10, 2026
Unprompted review
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Reply from Hairvivi

Hi,
We are sorry for your unhappy shopping expereince. No worries, as long as the lace is intact, we offer a free return service within 30 days.
Though the lace is cut, we will still help you solve the problem asap.
For the smell, after a long-time transportation, the wig will be pressed in the box for a long time, but it is easy to remove it. For the frizzy problem, there are many reasons causing it.
No worries, our customer service will contact you asap via email to help you solve the problem asap.
Really sorry for any inconveinece and believe the problem can be solved successfully.
Hairvivi Team

Rated 5 out of 5 stars

The wigs are beautiful and well…

The wigs are beautiful and well constructed! I am always pleased!! This is a very trustworthy company and my go to favorite

January 8, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

So beautiful I love the Luna wig unit I…

So beautiful I love the Luna wig unit I am going to post pictures as soon as I dye it thank so much for the gifts the company is legit and neat customers service ever...

December 13, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Loveeee this Rylee wig

Loveeee this Rylee wig! When I first opened it I was like no way this could be 160 density so I was disappointed but the first day I wore it I seen it was definitely thick lol. Veryyy soft and does not tangle havent had any shedding issues. So far so good im going to color it next week and see how it takes to color. Highly recommended and this is my first hairvivi purchase

November 12, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Gorgeous high quality wigs!

Gorgeous high quality wigs in beautiful color schemes! I'm so happy with Hairvivi's soft hair, ultra realistic lace top wigs with no visible knots. Wonderful customer service that is always happy to answer your questions and help in any way. They even customized a wig at my request. Also, feature a money back guarantee with returns. I highly recommend Hairvivi!

January 12, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

Got my first wig from hairvivi...

Got my first wig from hairvivi and the lace is better than the wigs ive spent thousands on. It looks so natural and feels so secure. I wish they have more colors and size options in the future!

January 9, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and suggestions, we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

I love Hairvivi

I love Hairvivi. Not just their wigs, but the entire experience — from their content to their delivery and customer service to the actual wigs themselves. I own 3 now, and I keep coming back because the wigs are so worth it. With Hairvivi, the premium quality and experience justifies the premium price. Truly, worth every penny — not to mention the wigs themselves being so beautiful and expertly colored. I will always come back to Hairvivi!

January 6, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 2 out of 5 stars

Shipping touch very long and was a lot…

Shipping touch very long and was a lot of issues with shipping , the hair itself seems soft and good quality but the hair line and knots are so noticeable definitely not natural looking
Gutted I waited to long for it when it’s no good
My grandad Michael ordered it for me and was expecting me to be happy which I was not

January 6, 2026
Unprompted review
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Reply from Hairvivi

Hi,
We are sorry for your unhappy shopping experience, and we will try our best to help you solve the problem.
For the shipping, because it is international shipping so they generally will take about 3-5 working days. Some customers will receive the package earlier or later, which depends on your local courier company and cannot be controlled by us. Really sorry for that. But next time, if you need a wig urgently, you can let us know, and we will contact the courier company to ask them to deliver it earlier and earlier.
For the noticeable hairline and knots, we think it is because of the wrong color lace. You can email us your skin tone picture, and we can help you select the correct lace color that is more natural and better.
We offer a free return service within 30 days as long as the lace is intact. So if it does not suit you, keep the lace intact; you can return it for free.
Using your name and message, we cannot find your order information. Kindly let us know your order number, and then our customer service will contact you asap to help you solve the problem.
Anyway, sorry for any inconvenience.
Hairvivi Team

Rated 5 out of 5 stars

I just purchased a Hairvivi Catherine

I have just purchased a Hairvivi Catherine Wig. Wow, this is the best wig I have ever purchased. I have been wearing wigs for 32 years and never truly been happy with any and always had to pluck hairs and custom the wigs before wearing even when spending more than £1000. I took Catherine out the beautiful packaging, cut the lace and went straight to work with the wig on. The hair line and parting are amazing. I wore the wig without glue and it stayed put all day. The hair quality is beautiful soft and shiny. I will definitely be purchasing another. Thank you Hairvivi

January 4, 2026
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

A truly stunning Wig

I was nervous purchasing a wig I didn’t try on first. I purchased the Yvonne and this wig is absolutely stunning. Every aspect of this wig is nothing but beautiful. It is by far my favorite wig. If you are looking for the total WOW factor this wig is it!!!

December 2, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

Rated 5 out of 5 stars

One of the best company wig ever

One of the best company wig ever. In my personal opinion I would say.
My recent purchase is one of the best unit I ever had. Thank you very much Hairvivi. ❤️❤️❤️

December 16, 2025
Unprompted review
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Reply from Hairvivi

Hi,
Thanks for your review and we are so glad to hear that you are satisfied with the wig.
Your affirmation and encouragement give us more confidence to offer better service in the future.💕Hairvivi will try our best to do it better in the future!😄
Wish you all the best!
Hairvivi

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