Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... See more
Company replied
This is the first time I used this company for water softener salt. Salt arrived a couple of days later in a cardboard box containing a standard plastic bag of salt. No punctured bags and easy to ha... See more
Company replied
Extremely fast delivery and very competitive prices. We have been buying block salt for over 10 years and this is easily the best experience. Haven’t used the salt yet and if it does what is says on t... See more
Company replied
Company details
Written by the company
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contact info
42 Wilbury Way, SG4 0AP, United Kingdom
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4.5
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Halite Salts
Thank you for your review, Mr. Roberts! We're happy to hear your order arrived safely and quickly. If you need anything in the future, we’re here to help. We look forward to your next order! 😊
Reply from Halite Salts
Thank you for the great feedback, Steven! We're glad to hear you appreciated the sensible pricing, speedy delivery, and our communication. It's always our goal to provide excellent service across the board. We look forward to serving you again soon! 😊
Quick response
Quick response, prompt delivery and so easy to order, definitely purchase again
August 27, 2024
Reply from Halite Salts
Thank you for your wonderful review, Michael! We're so pleased to hear that you had a smooth experience with our service, from quick responses to prompt delivery. We can't wait to have you as a returning customer! 😊
Great price and delivery!
August 23, 2024
Reply from Halite Salts
Hi Simon,
Thank you for your review! We're glad to hear that you were pleased with our pricing and delivery service. Your satisfaction is our priority, and we're thrilled that we met your expectations.
If there's anything else we can do for you, don't hesitate to let us know. We look forward to serving you again soon!
All good
All good - prompt delivery - efficient service - happy customer. Might take out a subscription. 😊
August 23, 2024
Reply from Halite Salts
Hi John,
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our prompt delivery and efficient service. Knowing that you're a happy customer means the world to us.
If you decide to take out a subscription, we’d be delighted to have you on board. Should you have any questions or need any assistance in the future, don’t hesitate to reach out.
Thanks again for choosing us!
Reply from Halite Salts
Hey Jed , thank you so much for taking the time to leave a review! We're thrilled to hear that you found our products to be of good value and that your order was delivered without any issues. Ensuring a seamless experience from start to finish is our top priority, so it's great to know we met your expectations. If there's anything else we can do for you in the future or if you have any suggestions on how we can improve even further, please don't hesitate to reach out. We're always here to help and look forward to serving you again!
A chaotic experience
Unfortunately although I had used Hslite successfully before, my last order in June was a shambles. When I ordered they did not have salt in stock so only offered me a half order. A month later when they had the salt they delivered my salt to a wrong address- 120 miles away and their driver was rude to the person there. Eventually sorted after countless phone calls but not good enough in my opinion.
June 20, 2024
Unprompted review
Reply from Halite Salts
Dear James,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent order with Halite Salts did not meet the high standards we aim to provide.
We have carefully reviewed the issues you raised. The stock shortage was entirely our fault, and we have since taken steps to ensure this doesn’t happen again by investing in greater stock levels. Additionally, I apologise for the delivery mistake. This was due to an internal error in entering the incorrect address into our system, which we have since addressed to prevent future occurrences.
Regarding the behaviour of the delivery driver, we are deeply sorry that this happened. We have contacted DPD to ensure this is looked into, as we expect all delivery drivers to treat our customers with respect and professionalism.
We appreciate your understanding and patience in resolving this situation, and we hope you will consider giving us another chance to provide you with the excellent service we strive for.
Thank you again for your feedback, as it helps us to improve.
Very fast delivery and a great price .
August 20, 2024
Unprompted review
Reply from Halite Salts
Thank you Sid for your kind words! We're really pleased to hear that you were happy with both the speed of our delivery and the price of our products. Providing great value and quick service is what we strive for, so it’s wonderful to know we hit the mark. If you ever need anything else or have any suggestions on how we can make your experience even better, we’re always here to help. Thanks again for choosing us, and we look forward to serving you in the future!
A Very Smooth Transaction.
After previously ordering tablet salt from 2 fly by night companies who were quick to grab my money, and promise deliveries that never transpired, I was being cautious about ordering again, I may have mentioned them in other reviews.
I was encouraged by the Halite reviews, the price, and although I was in no rush, the 48 hour tracked delivery ensured I knew exactly when to expect my delivery.
I will without hesitation use this company again.
July 30, 2024
Unprompted review
Reply from Halite Salts
Hey Alexander, thank you so much for taking the time to leave us such a positive review! We understand how frustrating it can be to deal with unreliable companies, so we're delighted to hear that your experience with us was smooth and met your expectations. Your satisfaction is our top priority, and we're pleased that our 48-hour tracked delivery service provided the peace of mind you were looking for
I was very impressed by the quick and…
I was very impressed by the quick and efficient service. I ordered some salt blocks last Wednesday evening and they arrived on Friday morning! Thank you!
July 19, 2024
Unprompted review
Reply from Halite Salts
Thank you for your wonderful review Julia!
We are happy to hear that you were impressed with our quick and efficient service. It's great to know that your salt blocks arrived promptly. Your satisfaction is our priority, and we're glad we could meet your expectations.
Remarkably efficient company
Ordering on the website was very easy and quick. Order arrived promptly and was very well packed.. Highly recommend this company. Good service like this difficult to find today! Will definitely be ordering from them again. Well done and thank you.
July 17, 2024
Unprompted review
Reply from Halite Salts
Thank you for your nice review Ramesh!
We are delighted to hear that you found our ordering process easy and quick, and that your order arrived promptly and well packed. Your recommendation means a lot to us.
Could not ask for more really!
Could not ask for more really!
Their web site is very easy to navigate, the price of the block salt is sensible compared to other vendors and the order turnaround was incredible fast and, finally, delivery service by DPD was prompt, with the usual updates on status.
Excellent service, thank you!
June 20, 2024
Unprompted review
Reply from Halite Salts
Thank you for your fantastic review Neale!
We are thrilled to hear you found our website easy to navigate, our prices fair, and our delivery service prompt. Your feedback is greatly appreciated.
Very good
Very good, delivery a day before the date advised on order. Keep it up.
July 4, 2024
Unprompted review
Reply from Halite Salts
Thank you for your positive review Amarjeet!
We are pleased to hear that you were satisfied with our service and that your delivery arrived a day earlier than expected. Your encouragement means a lot to us, and we will continue to strive for excellence.
Excellent service ordered got…
Excellent service ordered got confirmation email then did contacted me delivered following day well packaged great price will definitely use again
July 13, 2024
Unprompted review
Reply from Halite Salts
Thanks for your lovely review Christopher!
We are thrilled to hear that you were satisfied with our service and that your order arrived promptly and well-packaged. It's great to know that you found our prices competitive and that you plan to use our services again in the future.
Good service was delivered on time
May 7, 2024
Reply from Halite Salts
Thanks Jasvinder for the nice feedback! Glad it was delivered to you promptly!
Reply from Halite Salts
Thanks Renata for the positive feedback!
Excellent customer service
Excellent customer service from order to delivery to my doorstep. A high quality product at a great price.
July 3, 2024
Unprompted review
Reply from Halite Salts
Thank you Mark for your wonderful review! We're delighted to hear you enjoyed excellent customer service and are pleased with the quality of our product and pricing. Your satisfaction is our top priority.
Reply from Halite Salts
Thanks S Dhar for your kind words!
Reliable company
Although the company had problems with their deliveries due to circumstances outside their control we were always kept informed and they delivered the goods as soon as they were resolved.
May 15, 2024
Reply from Halite Salts
Thank you Graham for your understanding and kind words. We're glad to hear that, despite the delivery challenges, you were satisfied with our communication and resolution. Your patience and support mean a lot to us.
Great service from payment to the door
June 21, 2024
Reply from Halite Salts
Thank you for your positive review Alaine! We’re delighted to hear that you received great service from payment to delivery.
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