Hallsgreenhouses.com Reviews 

191
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Consumers frequently express satisfaction with the positive staff interactions and the excellent service they receive, even long after the purchase. Many reviewers are pleased that the resulting structure appears well-made and aesthetically appealing after completion. However, some customers mentioned significant issues with the accompanying documentation, describing instructions as poor, having missing steps, or containing confusing diagrams. A few others noted potential product concerns, such as glass panels breaking during shipping, or the rubber door seals proving to be a low-quality design issue.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, friendly, and... See more

Instructions

Clients share ambiguous opinions on instructions. While many reviewers describe the assembly guides as... See more

Customer service

People report positive experiences with customer_service, noting that representatives are prompt, friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ll start with a positive! The completed greenhouse is great! Very sturdy and a great size. The negatives are the instruction manual … what a joke! Missing steps, graphics that you can’t actually see... See more

Company replied

Rated 3 out of 5 stars

Everything previous reviewers have said about the truly dreadful instruction leaflet are true. I have built log cabins from scratch and I would do that again any day than try and work out how to asse... See more

Company replied

Rated 5 out of 5 stars

We needed some parts for an old greenhouse. Our detailed requirements were attentively listened too and then professionally and promptly dealt with. Despite the greenhouse no longer being made the war... See more

Company replied

Rated 5 out of 5 stars

We purchased a cube lean to greenhouse for my wife who is a wheelchair user and it was installed by a recommended installer. The install took less than a day and the finished product is excellent. Th... See more

Company replied


Company details

  1. Garden Building Supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(191)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Halls Birdlip 4x6ft Green with toughened glass.

I have just purchased a Birdlip 4x6ft. greenhouse with staging. The build quality is excellent,its only taken several days with carefull assembly. One roof pain of glass was brocken but replaced within three days, its now installed and I have tomatoes and cucumbers growing inside it now. I am very pleased with the product and the service I have received. Thankyou

May 23, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback and also sharing your lovely photos with us. We hope you continue to enjoy your lovely new greenhouse for many years to come.

Rated 5 out of 5 stars

Quality product

Quality product, super helpful customer service support who were able to steer us in the right direction when we got stuck. Instructions - terrible for novice diy'ers. The newer instructions email were better, with clearer images but still not much detail about which bolts to use ( 2 sizes provided, no mention of where the different ones were used) and some instructions not even referencing parts that were included in that section. Photograph's please and a video for the lean too greenhouse would be helpful.

May 20, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Many thanks for the feedback. Your comments have been passed onto our Head Office in Denmark to review. We always appreciate the comments on how to improve.
Glad we could help so you now have a lovely new greenhouse to enjoy.

Rated 5 out of 5 stars

Halls greenhouses come with excellent customer support

I bought the Supreme 812. I was dismayed at the number of components, and how they fitted together. I was able to access extra instructions and videos thanks to Rachel Marsh, which helped me complete the assembly.

May 18, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave your feedback. We hope you have many years of happy times in your lovely new greenhouse.

Rated 5 out of 5 stars

Our greenhouse is of very good quality

Our greenhouse is of good quality. It took our own d.i.y. installation a few days to complete but now all looking good. Thank you to Julianna Greenhouses/Halls Greenhouses for their very excellent service.

May 16, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave your feedback. We are glad you are so pleased with your lovely new greenhouse and our service.
Enjoy.

Rated 5 out of 5 stars

Brought the 6x4 greenhouse.good…

Brought the 6x4 greenhouse.good price.horticultural glass.good customer services.

March 14, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Many thanks for leaving feedback. We hope you have many productive growing years in your lovely new greenhouse.

Rated 5 out of 5 stars

Would just like to say I have just…


Would just like to say I have just bought and installed one of your greenhouses and would like to let you know we are over the moon with it, great little product simple to build and everything been thought out to make it as easy and simple as possible, what a great product, will definitely use you again and recommend all day long.

Thank you

Paul & Paula.

May 6, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you both for the lovely feedback. We are thrilled you are so happy with your lovely new greenhouse and hope you enjoy it for many years to come.

Rated 5 out of 5 stars

Excellent customer service

We recently ‘inherited’ a Halls Magnum greenhouse which was requiring some TLC but had potential. We contacted Halls regarding purchasing parts - some of which were significant - to enable us to reinstate it. Basically we needed some help & advice too.
The telephone was answered by a ‘person’ & we were able to ask questions & discuss the problems we were facing. The customer service was outstanding: the ‘problems’ we were facing were listened to - understood - & answers suggestions made - parts referenced & found. We were able to order what we needed & now have a wonderful addition to our garden.
It is great to find a company & team - that actually provide the long term support of their products beyond just sales (or infact primary sales).
We have returned to them & bought additional items to now enhance our greenhouse.
Thank you.

April 2, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you for taking the time to give such a lovely review. We do pride ourselves in our long-standing, knowledgeable members of staff. Always happy to help.

Rated 5 out of 5 stars

We bought an 8x6 popular.

We bought an 8x6 popular for self-assembly. Delivered in good quick time at a busy time of the year, this is a great and well-engineered product. A small glitch with a broken piece of glass was quickly sorted by the wonderful Rachel. Great step by step instructions, and two of us old fogeys managed the assembly over a couple of days. We certainly couldn't have got better for the price.

April 11, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to provide such lovely feedback. Enjoy your lovely new greenhouse.

Rated 5 out of 5 stars

Bought a 6x6 Curved Greenhouse and what…

Bought a 6x6 Curved Greenhouse and what a little cracker it is! Took my time and did it section by section. The instructions were pretty good and anything unclear was resolved by a quick call to to Rachel at Halls - what a star! Looking forward to growing fruit and veg over the years ahead. Highly recommend.

April 24, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to give such wonderful feedback. We all enjoyed seeing your lovely photo of your outstanding new greenhouse. We wish you many years of productive growing.

Rated 4 out of 5 stars

Love our new Lean-To Greenhouse !

I ordered a small lean-to greenhouse because we do not have much room in our garden for anything bigger. Delivery was quicker than anticipated so a great service by Halls. I have to say, we are used to constructing things but we struggled with the instructions. The pictures in them were of a poor quality so we weren't sure we had aligned the pieces together properly and a few times, we had to take them apart again and turn them around. I wish the pictures had been clearer and in colour as we would have put everything together more quickly. I am glad we ordered the base too because it looks much better with it and we filled it with pea gravel to give it a cottage garden feel. Now we finally completed it and I am delighted with it. We had all our seedlings in one of those plastic greenhouses but now we have purchased shelving and moved them into our new greenhouse. I would also recommend the vent opener because that saves you job opening and closing the window all the time. I wish I could post pictures to show how lovely it looks.

April 16, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for the feedback. We are thrilled that you are so happy with your lovely new greenhouse. And we are aware of the issues with the instructions. I am pleased to say that the first draught of the amended version has been done and will be available on our website very soon. Sorry it was not done in time for your construction.
Feel free to send your photos to us if you would like us to share them on social media.

Rated 5 out of 5 stars

Excellent greenhouse very happy

We purchased a green house from the Range with poly windows and it was just awful. First bit of bad weather and all the panels blew out and it was damaged. The range didn’t want to know. So we decided to get a glass one and found this website. Ordered it and got an email straight away informing us that delivery is up to 9 weeks. Got another email shortly after saying it was coming and gave a delivery day. Was delivered in around 3-4 weeks. When we unpacked it you could imperially tell it was very good quality and the instructions were clear and easy to understand. The green house took around 5 hours all in to put together. We had a slight issue when opening the last box of glass panels one of them was shattered. I emailed customer service and they were brilliant and they had a new glass panel sent out next working day delivery. I emailed on the Sunday and it came today Tuesday. I would highly recommend this website and the greenhouse we purchased. Also would like to thank Rachel marsh in customer service team for her excellent service. Kept us informed all the way when it would be delivered and also got a replacement glass panel sent out very quickly for us. Thanks again.

April 16, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to write such a lovely review. We are glad we were able to help and that you now have a lovely greenhouse you can enjoy for many years to come.

Rated 5 out of 5 stars

Great service

Rachel was so pleasant and helpful. She was also so professional and knowledgeable about the replacement parts we needed for our storm damaged greenhouse. Parts arrived promptly as promised. Fantastic service. Thank you.

April 10, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave feedback. We are lucky to have a long-standing knowledgeable team who are always happy to help.

Rated 5 out of 5 stars

What superb service!

Having , earlier this week, lost one of the large panes of glass in my greenhouse, due to an accidental knock, I phoned Customer Service. Rachel couldn’t have been more helpful, and arranged for a replacement to be sent. I was incredibly impressed when, this morning, the glass and clamps arrived by courier. I was not expecting such a speedy delivery and my thanks to all concerned. My greenhouse is now sporting its new glass pane. That is what I call fantastic service.

April 3, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such great feedback. Glad we could help with your glass. Always happy to help. We hope you have a great season in your lovely greenhouse.

Rated 5 out of 5 stars

5 star customer service

Installed a 86 today for a friend had a few minor head scratching issues but were resolved very easy by a quick answered call to a happy helpful lady called Rachel
Il reccomend Halls from now on

April 2, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. We are here to help Monday-Friday. Hope your friend has many happy years with their lovely new greenhouse.

Rated 5 out of 5 stars

Great !

My second purchase from this company , after my awesome greenhouse delivery , I ordered staging for the inside. What can I say, it was delivered in perfect condition, it was easy to asset and it looks great.
Top service all around !

March 24, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to give such lovely feedback. Much appreciated and glad we could help to supply great service and products. Enjoy your growing season.

Rated 5 out of 5 stars

Sourcing parts for my 35 year old Hall's greenhouse…

Despite the age of my Hall's greenhouse the required parts were readily available and the speed of delivery and help I received were first class.

March 19, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave the lovely feedback. Glad we could help sort it for you. Enjoy.

Rated 1 out of 5 stars

The quality of the Green was very poor…

The quality of the Green was very poor .
It took 3 of us ( one person was amazingly practical) 7 hours to put up.
Instructions soooo poor .

Not value for money

March 22, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

We apologise if you found the instructions difficult to follow. We have forwarded this onto our Head Office who are responsible for the instructions.
The greenhouse you have would generally take around 2-3 days to construct for beginners.
We do hope that despite your experience with the construction, you can have a wonderful and productive growing season in your lovely new greenhouse.
Please contact us at the office if we can be of any further assistance.

Rated 5 out of 5 stars

Spare parts to repair existing greenhouse

I only needed a few parts to repair an old greenhouse and emailed Halls for help. The response and recommendations came through quickly and I ordered the parts online. A few days later the parts arrived and they are exactly what I needed. Excellent prompt service.

March 20, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. So glad we were able to help. Have a great growing season.

Rated 3 out of 5 stars

Difficult to construct

My lean to 6x2 greenhouse arrived on time and well packaged. However here's the but... the instruction manual is terrible! Even looked online and although the pictures were slightly clearer it's still not straightforward. It's just diagrams and no text which doesn't work for me at all. I've put together a number of flat pack items during my 50 years on this earth but this is mind boggling stuff. It's day 3 and all I've managed is the base and the front panel. The rubber strips for the glazing are awkward to fit and, after much deliberation I've decided to wait until I've fully constructed the frame with assistance before trying to put this onto the metalwork because it keeps falling off.

It's a shame because the metalwork is clearly good quality.

March 9, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Many apologies for the delay in responding to this review.
It has been noted that the instructions for this particular model have room for improvement.
We do have a very good support team on the end of the phone to help overcome any issues. Please do give us a call if you require assistance.

Rated 4 out of 5 stars

Great product with poor instructions.

Bought a 8x6 Popular powder coated greenhouse late last year. Great value with current discount and horticultural glass. Did not buy the foundation but built my own using pressure treated sleepers that gave extra height. Delivered on time with a helpful driver. Assembled the side panels and door on my kitchen floor as it is level, warm, dry, and near the coffee machine. Halls should be ashamed of the quality of the instruction booklet which is probably the source of the majority of the negative reviews. Fortunately the downloaded pdf is acceptable quality. I assembled and glazed the greenhouse by myself apart from 30 minutes help while I fixed the panel corners. Overall I found the assembly quite easy and completed it much quicker than anticipated. Only difficulty was upper glass panels in the roof. Glad I didn't choose 4" x 2" toughened glass. Completed it looks brilliant and feels very sturdy. Only time will tell if it can withstand long term weather.

March 2, 2025
Unprompted review
Hallsgreenhouses.com logo

Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave a review for us. We are always on the end of the phone Monday-Friday to offer help and advice on construction. We apologise the instructions supplied were not up to standard and this has been passed onto our Head Office who look after development/instructions.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look