Hampers Galore  Reviews 

2,236
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the quality and variety of products, finding the ordering process straightforward. People often noted fast and reliable delivery, leading to delighted recipients. However, some customers also noted significant issues with delivery, experiencing delays, non-delivery, and problems with tracking or advertised shipping. Reviewers also reported receiving incorrect or incomplete orders, with items often missing or swapped. Furthermore, many people were dissatisfied with the customer service, citing a lack of response to inquiries and complaints.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising extremely fast and... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the good value, quality, and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the quick and fabulous... See more

Response time

Users describe significant dissatisfaction with response times, frequently reporting a lack of communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with the products and quality. Unfortunately the message I had written on the card was left blank and my brother and sister in-law were unaware the gift was from me, but they did appreciate... See more

Company replied

Rated 4 out of 5 stars

Lots of variety in choices. As it was my first time to order a hamper I thought it would come in a basket. The box is practical but not as attractive. Nice products inside. Kept getting emails for a r... See more

Company replied

Rated 4 out of 5 stars

Easy to use website. Great hampers available and personalisation options. Didn't get the 5 stars because they dont deliver on the weekend!

Company replied

Rated 4 out of 5 stars

Chould have a better range but ok. Good to send some realtives, Better to post than sort out in person

Company replied


Company details

  1. Food Products Supplier
  2. Candy Store
  3. Corporate Gift Supplier
  4. Gift Basket Store
  5. Gift Shop

About Hampers Galore

Written by the company

Making Moments Memorable

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Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!

Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.

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At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!

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Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!

Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!

VISIT US TODAY


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(2,236)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The gift was beautifully presented and…

The gift was beautifully presented and exactly as pictured. The only down side is that I wanted it delivered on Valentine’s Day and it was delivered the day before. I had selected Friday the 14th Feb for delivery.

February 11, 2025
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Reply from Hampers Galore

Thank you for your kind words about the gift! We're so pleased to hear that you loved the presentation and that it met your expectations.

We sincerely apologise for the early delivery. Due to the high demand during this period, our courier partner advised us to dispatch orders earlier to minimise delays. While our goal is always to deliver on the selected date, we regret that this was not the case for your order.

We truly appreciate your feedback and will continue working to improve our delivery processes.

Rated 2 out of 5 stars

When delivered the box was damaged with…

When delivered the box was damaged with holes and ants were able to get into some of the chocolates and snacks.

February 11, 2025
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Reply from Hampers Galore

We sincerely apologise for the condition in which your order was received. That is certainly not the experience we want for our customers.

Could you kindly send us images of the damaged box and affected items? This will help us investigate the issue and find a suitable resolution for you.

We appreciate your understanding and look forward to assisting you.

Rated 5 out of 5 stars

Such a quick turn around.

Such a quick turn around.
I purchased this hamper for my grandson in WA to say congratulations on starting Kindergarten. I ordered it on the Monday at midday and it was delivered to WA by 3.00 pm on the Tuesday afternoon, just in time for his return from school, to get such a great surprise from Grandma and Poppy. Thank you

February 10, 2025
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Reply from Hampers Galore

Thank you for your lovely review! We're delighted to hear that your grandson received his hamper so quickly and that it made for a wonderful surprise after his first day of Kindergarten. What a thoughtful gift from Grandma and Poppy! 💙 We truly appreciate your support and look forward to helping you with future surprises. 😊🎁

Rated 5 out of 5 stars

Good website with range of options

Good website with range of options. The recipient follows a plant based lifestyle so happy to see vegan options. Ordering system was easy to follow and delivery was efficient. I’m in the Uk so being able to order online across the miles and for it to work so well was a pleasant experience. I would be happy to use this company again.

February 10, 2025
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Reply from Hampers Galore

Thank you for your wonderful review! We're so pleased to hear that you found our website easy to use and that our vegan options suited your recipient's lifestyle. It's great to know that ordering from the UK was a smooth experience for you. We truly appreciate your support and look forward to assisting you again in the future! 😊🌿

Rated 5 out of 5 stars

Quick delivery

Very quick and easy process. Hamper delivered on time and was exactly as advertised online.

February 10, 2025
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Reply from Hampers Galore

Thank you for your kind review! We're delighted to hear that the ordering process was smooth and that your hamper arrived on time as expected. We appreciate your support and look forward to serving you again! 😊

Rated 5 out of 5 stars

The package deliver to wrong the address:(

Despite the service experience they did the good job the package delivered

February 9, 2025
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Reply from Hampers Galore

We sincerely apologise for the inconvenience caused. We understand how frustrating this situation must be.

Our team is currently looking into this, and we will provide an update as soon as possible. Thank you for your patience.

Rated 4 out of 5 stars

The hamper arrived too earlybutit was…

The hamper arrived too earlybutit was adequate

February 6, 2025
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Reply from Hampers Galore

Thank you for your feedback! We’re glad to hear the hamper was to your satisfaction, despite the early arrival. If there’s anything else we can assist with, feel free to let us know!

Rated 5 out of 5 stars

That delivery was perfectly on time &…

That delivery was perfectly on time & the presentation of the hamper was beautiful. It brightened my nieces day so thank you so much.😊

February 6, 2025
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Reply from Hampers Galore

Thank you for your lovely feedback! We're delighted to hear that the hamper arrived on time and brought joy to your niece. 😊🎁✨

Rated 5 out of 5 stars

Great hamper

Great hamper, straight forward & fast delivery. Receiver of gift very happy.

February 5, 2025
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Reply from Hampers Galore

Thank you for your wonderful feedback! We're so pleased to hear that the recipient loved the hamper and that the delivery was smooth. 😊🎁

Rated 5 out of 5 stars

Speed of delivery and response to my…

Speed of delivery and response to my enquiry was prompt and dealt with professionally
Thank you

February 5, 2025
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Reply from Hampers Galore

Thank you for your kind words! We're delighted to hear you were happy with our service. 😊 We appreciate your support and look forward to assisting you again! 🎁

Rated 5 out of 5 stars

Uncle Don was stoked with his gift.

Uncle Don was stoked with his gift.
Thank you!

February 4, 2025
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Reply from Hampers Galore

We're so happy to hear that Uncle Don loved his gift! 🎉 Thank you for sharing—hope to celebrate more special moments with you! 😊🎁

Rated 5 out of 5 stars

Delivery is wild

Delivery is wild! Gets here within 12 hours and that’s awesome! How delivery should be! Second purchase and love it

February 3, 2025
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Reply from Hampers Galore

Wow! We're thrilled to hear that you’re happy with our fast delivery service and that you’ve had a great experience with your orders.

Thank you for your continued support—we truly appreciate it! We look forward to serving you again.

Rated 4 out of 5 stars

Very good

Very good, arrived fast, looks very nice

January 31, 2025
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Reply from Hampers Galore

Thank you for your kind review! We're delighted to hear that your order arrived quickly and that you’re happy with it. We appreciate your support! 😊

Rated 1 out of 5 stars

I am disappointed with the service and would not recommend this company.

I am disappointed with the service and poor communication from your service team.

I ordered a 40th pamper pack on Friday 31/1/25 ask to have it delivered on Saturday as your website states weekend deliveries available. I was told not possible as it was not in the metropolitan area. Fine. Requested that it be delivered on the morning of Tuesday 4/2/2025 as this was my friend birthday. I contacted your service team on 10.30 requesting a delivery time. I was told that my order was on board and they would get back to me. After numerous calls that I made( not your team) the pamper box was still not delivered in the morning.

I am very disappointed with the services it was not delivered until 5.29 pm. I paid for the pamper pack and a delivery fee.

February 4, 2025
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Reply from Hampers Galore

Thank you for your feedback. We sincerely apologise for the delay and poor communication regarding your 40th pamper pack. We understand the disappointment caused, especially for a special occasion. Please rest assured we are reviewing this incident to prevent it from happening again.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Delivery was prompt and on time and the…

Delivery was prompt and on time and the hamper was so awesome

February 2, 2025
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Reply from Hampers Galore

Thank you for your kind feedback! We're so pleased to hear that the delivery was prompt and that you loved the hamper. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Great service and beautiful hampers

Great service and beautiful hampers. I've ordered twice now, this time creating my own which my mother just received for her birthday and was over the moon. Great staff

January 29, 2025
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Reply from Hampers Galore

Thank you so much for your kind words! We're thrilled to hear that your mother loved her birthday hamper and that you're happy with our service. It’s always a pleasure to help create something special for memorable occasions. We look forward to assisting you with future orders! 😊

Rated 1 out of 5 stars

It hasn’t been delivered yet :)))) The…

It hasn’t been delivered yet :)))) The wedding is today :))))

January 28, 2025
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Reply from Hampers Galore

We sincerely apologise for the delay. Could you please provide the order number? We'll look into this as a priority and update you as soon as possible.

Rated 5 out of 5 stars

Delightful surprise!

I did an online order - Large pamper pack, chocolates and Prosecco. I took my time perusing all the choices and adding extras. I found the ordering and payment very easy, discount applied no problems. Prompt confirmation email and followup tracking emails. Ordered Saturday, despatched Tuesday, delivered Thursday- Melbourne to Gold Coast Qld. Delivery arrived in perfect condition to the surprised delight of the receiver. Very happy with this company. Thank you

January 25, 2025
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Reply from Hampers Galore

Thank you for your wonderful feedback! We're delighted to hear that you had a smooth ordering experience and that the gift arrived in perfect condition. We truly appreciate your support and look forward to serving you again! 😊

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