アメリカ携帯電話 ハナセル HanaCell Reviews 2,076

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Most cost-effective way to keep a JP cell number that I've found. There aren't a lot of options for non-residents to have a proper mobile phone number in Japan, but Hanacell is the one that makes... See more

Rated 1 out of 5 stars

The eSIM was properly installed and got bars but did not get any internet connection whatsoever. I left a google review which they responded (they somehow managed to delete it... can't find my rev... See more

Company replied

Rated 5 out of 5 stars

I'm korean traveler who loves Japan. With this Hanacell USIM, I can access to many Japanese-only services, such as ticket services(Lawson ticket, Ticketpia, E-plus, Movie ticket, TOHO CINEMA....).... See more

Rated 5 out of 5 stars

I always use Hanacell when I go back to Japan and need a cellphone number whenever booking a restaurant or a taxi. Sometimes I meet some trouble in Japan and I can only use a phone call for trouble sh... See more

Company details

  1. Cell Phone Store
  2. Electronics Store

Information provided by various external sources

在米日本人のための携帯電話サービスを提供しています。2017年で10周年を迎えました。(1)ハナセルのアメリカ携帯電話は、月額基本料$9.99から。いつでも無料で解約できるので、短期滞在や帰国日が未定の場合にも安心してご利用いただけます。日米へ送料無料。出発前に日本で手に入ります。(2)日本一時帰国向け携帯電話サービス「ジャパンSIMカード」は、使わない月は料金ゼロ。一時帰国中に利用した電話代、テキスト代、データ通信代だけでご利用いただけます。


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Best sim for all citizens

Probably the best SIM for Japanese and any citizens including US. This is likely the only SIM you can pick up at the airport, which you don’t need the address in Japan (which mean you can legally have Japanese number in Japan). Best thing? You only need to pay maintenance fee less than $10/year, and if you use the calls and text you pay the amount corresponding to it. Receiving text/call is free.

一時帰国や外国人にオススメです。このsimは恐らく唯一空港で受け取れる日本の電話番号付きsimです。つまり日本の住所が無くてもオッケー。毎年10ドル以下の維持費と使った分だけ払えば良いのですごく便利!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

This SIM card is designed to assist…

This SIM card is designed to assist individuals who are unable to register a telephone number in Japan. Furthermore, it offers free message receiving, making it especially convenient for frequent travelers to Japan.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Convenient and Economical Yearly Fees. Data a bit expensive though.

The SIM card could be delivered to anywhere in the world which was very convenient for me since my flight would arrive before the collection counter opens at the Japan airport. Being able to only pay for the months that you use is excellent too. The only drawback is that the data rates are quite expensive compared to data only SIM cards, but I needed a Japanese phone number for work so this was just what I needed.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Good for daily life in the US

I could enjoy short life in the US with HanaCell's service. I used 2nd cheapest service and it is enough to use for daily life.
I could receive SIM card via mail easily and contact to support center shortly.
I'm satisfied with this service totally.

August 4, 2023
Unprompted review
Rated 3 out of 5 stars

Easy to use but expensive

Even though their yearly subscription fee is low, their activation fee is high. Additionally, both the cost of data and calls are also high. For my 10-day trip in Japan, I ended up spending around $100. I later learned there are many other similar services available, so I’ll do more through research next time.

September 3, 2023
Unprompted review
Rated 5 out of 5 stars

After I applied for the Hanacell SIM…

After I applied for the Hanacell SIM card, I entered Japan twice in the past 5 weeks or so. The 1st time was early September while my hanacell card got available right away at the Narita airport after I switched my cellphone on. The 2nd time was yesterday after I arrived at the Haneda airport on the way to the hotel. This SIM card has brought and is bringing many conveniences to me each time in Tokyo, Japan. Its signal is also always stable wherever I was. I will absolutely keep using it in future. Many thanks.

October 8, 2023
Unprompted review
Rated 3 out of 5 stars

Be aware of this company.

***Update***

They have refunded the last month of the base charge due to “low usage” of the month. Hanacell is the legit company who probably cares of customer service but bitter-aftertaste for me personally after the charge of nearly $300 of two lines (SIM cards purchase charge, monthly charge and calling/text charges). I also didn’t like they withdrew money without the invoice and the details of specific mins usage of calling or texting in advance. It was very useful to have a phone number while traveling in Japan. To stay with this company, I had to be very careful for the way to make a phone call to avoid high charge on calling or texting. For a heavy user like me, the data plan is like a joke. It was expensive learning experience for me.

——————————————————-original message:
Be aware of this company.

This is review for the Japan SIM with J phone number

-when they said “unlimited data, “ their data speed is less than garbage speed after 3gb. (Seriously, you cannot do anything with 3gb!)
-when they said “no cost on the unused month,” they still charge $29 you if your phone ever use little data (2mb) on the first day of the month. Although I took off my sim on aug1, they still charge me $29 for something although I had a pocket wifi with me at the point for useless data of HANACELL.
-when they say, “sorry for inconvenience but please understand” they don’t really care about it.
-last of all, they will withdraw money from your CC without any notification.

If you decided to use, read their q and a carefully and never go over the month. But for the data speed, I would rather go with a pocket wifi, to be honest. The most pocket wifi companies can go by days of usage and they are pretty clear and not vague.

Dear Hanacell customer support, please do not leave any comment on me because you don’t really care. I already sent the complaint. If you are not sorry, don’t say sorry.

September 19, 2023
Unprompted review
アメリカ携帯電話 ハナセル HanaCell logo

Reply from アメリカ携帯電話 ハナセル HanaCell

弊社サービスについてご評価いただきましてありがとうございました。数ある日本の一時帰国用SIMカードサービスの中から弊社をお選びいただきましたのに、ご不快な思いをおかけすることになりまして、大変申し訳ございませんでした。お客様からのメールを拝見しまして、担当者にて対応させていただきます。本日中にご返信いたしますので、お時間のあります時にご確認いただけましたら幸いです。ご迷惑をおかけしましたこと、改めまして深くお詫び申し上げます。

Rated 1 out of 5 stars

Hana is a SCAM

Hana is a SCAM. The SIM I picked at Haneda Airport did not work at all. I called Hana's Emergency number, but the number they listed was registered to a business which had no business with Hana.

September 4, 2023
Unprompted review
アメリカ携帯電話 ハナセル HanaCell logo

Reply from アメリカ携帯電話 ハナセル HanaCell

弊社サービスについてご評価いただきまして、ありがとうございました。お問い合わせいただきました内容についてお電話、またメールでもご返信させていただいておりますのでご確認ください。メールでご連絡いただけましたら、同日もしくは翌営業日に回答いたします。どうぞよろしくお願いします。
空港でお受け取りいただくジャパンSIMカードは、未開通の状態です。My HanaCellオンラインシステムにログインをして、開通申請をしていただいておりますでしょうか。メールにてオーダー番号など詳細ご連絡をいただけましたら至急お調べしますのでどうぞよろしくお願いします。

Rated 5 out of 5 stars

Smooth and supportive service

Applied few days before arriving Japan. Received the SIM card at the airport and activated smoothly. Successfully started the service plan.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Twice $ 59 taken without telling why !

I have been using hancell for many years and there was never a problem. Quite the opposite, they have always been very helpful.
But in April, for the first time $59 have been withdran from my Visa card. And now exactly two months later, again the same amount was withdrawn.
I am using the strictly "calls only" plan, and the phone has been permanently checked that NO DATA tranfer is possible.
NO ONE outside my family knows this number !!!
Xiaomai has confirmed that NO data can be transferred if it is set to"No Mobile Data allowed"

When Inquiring, hancell tells me they have no record of the data transfer, but their computer told them so.

So they simply withdraw over $100 without having anything that shows why, and what for.

Think twice if you do not want this happening to you!

ANSWER TO HANACELLS FAKE REPLY:

There most certainly is a "call only" simcard, which is cheap and practical AND WHICH I HAVE BEEN USING FOR ABOUT SIX OR EIGHT YEARS !!!!!
It has worked very well until for some reason not under your control, hanacell informs you that data has supposedly been downloaded ONCE(!!!) with your simcard, which will cost you $59.
When asking what for, hanacell is totally unable to give you any information, what when from where or who. They simply tell you data has been downloaded and with a call-only simcard, that this will cost an extra $59....
After the first instance this happened, I started checking my "Mobile data download " setting several times each week, to see if it is still set to NOT ALLOWED. And it ALWAYS was, and it is.

hanacell can and will not give you any infomation about the supposed download, they simply withdraw the $59 and only tell you a few weeks later about it....

In my case this has now been done twice within two months !

And do not tell me you are sorry abouthe inconvenience. $120 IS NOT AN INCONVENIENCE !!!

July 6, 2023
Unprompted review
アメリカ携帯電話 ハナセル HanaCell logo

Reply from アメリカ携帯電話 ハナセル HanaCell

弊社サービスのご利用についてご不快な思いをおかけしておりますこと大変申し訳ございません。ジャパンSIMカードは、「通話のみ」のプランはございません。お客様のご希望にそえませんこと、申し訳ございません。ジャパンSIMカードはSMS(送信受信)、通話(発信着信)、そしてモバイルデータ通信をご利用いただけるサービスです。アンドロイド携帯電話でモバイルデータ通信をご利用ご希望ではない場合は、お客様のお電話機にて設定いただく必要がございます。iPhoneの場合は、お電話機の仕様によりモバイルデータ通信への接続を完全に遮断することができません。何卒ご理解いただけますようお願いいたします。

お問い合わせは、メールでお受けしております。info@hanacell.comまでご連絡をお願いします。

Rated 5 out of 5 stars

注文してからすぐにシムが家に届きました

注文してからすぐにシムが家に届きました。
同封されていた説明書も分かりやすく、簡単にシムを交換できました。
また電波も問題なく入り、自由に電話が使えて便利でした。今までWIFIを持ち歩いていたので荷物が軽くなりました。

October 19, 2022
Unprompted review
アメリカ携帯電話 ハナセル HanaCell logo

Reply from アメリカ携帯電話 ハナセル HanaCell

弊社サービスに関しまして、ご評価いただきましたこと感謝いたします。説明書がわかりやすかったとお伺いしまして、心より安心いたしました。弊社サービスがお客様のお役に立てましたこと、たいへんうれしいです。今後ともHanaCellをどうぞよろしくお願いします。

Rated 5 out of 5 stars

Easy to use

It's very easy to registered and use .
The packge condition is very good and delivery very fast.

March 8, 2023
Unprompted review

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