I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifa... See more
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Beautiful and stylish center table
We bought a beautiful piece of nested center table. It is very stylish and looks stunning with our sofa.
Also we bought the table at unmatched price. Other websites were selling similar table at 3x price.
We are very happy with this product.
Overall experience was good
I ordered 6seater dining table with chair and I am really happy with the purchase.
The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide update at every stage i.e. from production to dispatch. Overall, I had a good experience.
Good product. Value for money. Timely delivery
They understand the requirement and customized as I wanted. Staff was knowledgeable and cooperative. The product delivered is good. No complaints
They are fraud people. Third class product
They are fraud people. I have ordered dinning table and they delivered after 2 month and the quality was very bad. Asked them to take it back they are not taking back. I have paid RS 93000/-for that.
Console
I’ve bought a console table from handicraft town.It was awesome..Great quality and total value for money. 💯🫶
Great product and value for money
Great product and value for money...
Thankyou Handicrafts Town
Good product and timely delivered
Good product and timely delivered
Thank you Handicrafts Town
I have purchase a coffee table from…
Recently I've order a coffee table from Handicrafts Town...
It was in good condition...
Thank you Handicrafts Town
Do not buy from here
Do not buy from here, it's a scam. They stop responding after a while, and their customer service number works for only 4 hours. And once you point out that the delivery is not done, they block your number. I'm still figuring out how to get my money back now
Great product and product delivered…
Great product and product delivered well within time.. I will highly recommend Handicrafts town
Recently I have order a bed side…
Recently I have order a bed side table... really I like it
Thank you Handicrafts town
I have ordered wall art and I received…
I have ordered wall art and I received it on time in good condition. My client also likes it very much.
Absolutely Terrible Experience
Absolutely Terrible Experience – Dishonest and Unprofessional!
I placed an order with [Handicraft brand name] on 1st May and paid Rs. 8,875 in advance. From the very beginning, the experience has been nothing short of a nightmare.
I received no confirmation email or message until 7th May, after which I had to chase them myself. Only then did they confirm the order and promised delivery within 8–10 days.
Despite patiently waiting, no delivery or update came by 14th May. After several follow-ups, they asked me to call their helpline — which was switched off every single time. I waited another 15 days and messaged again on 1st Juneand then on 2nd June — still no response. They again shared the same useless number!
Finally, after an email, the table arrived on 7th June — in a damaged condition. One of our staff refused delivery because the glass was broken.
I got a call on 8th June, and after multiple emails, a representative (a girl from their team) begged us to accept the product, promising a glass replacement within 4–5 days. I agreed reluctantly — but once again, they disappeared completely.
Only after I started posting negative reviews did someone reply — and instead of helping, they blamed us, falsely claiming that we had refused delivery 3–4 times, which is a blatant lie. When I asked for proof, they shared a WhatsApp chat that had no mention of us rejecting anything — just that the item would be delivered.
After more back and forth, she assured me again that it would be delivered in 3–4 days and asked me to remove the reviews, which I refused. I clearly told her this experience has been extremely frustrating and unacceptable.
On 2nd July, she finally shared a tracking number. The table arrived on 9th July, but now the delivery person is refusing to allow open delivery.
This is a fragile item, and given our previous bad experience, how can we accept it without checking? And now they are saying no refunds will be issued. This is pure cheating.
It has taken over 2.5 months to get a single product properly delivered, and even now it’s being mishandled.
This company does not understand customer service, provides false promises, and shows zero accountability.
I strongly advise everyone to stay away — this entire experience has been a huge waste of time, energy, and peace of mind. Avoid at all costs!
Fantastic product
White and black duo looking superb
Excellent product within a range
Nice product
Wall Clock
Just a few days ago I ordered a wall clock and I got it in very good quality and Just its design is unique.
We recently ordered centre table from…
We recently ordered centre table from handicrafts town we were satisfied with their service as they customised it as i wanted n packing was also good and same thing delivered as shown in picture .
Don't purchase from them big fraud
Don't purchase from them big fraud. Before purchase Mr Sameer (owner) will you constantly to convert into sales and will convince you on everything. Post sales he will not even answer your calls and will shamelessly redirect his to incompetent sales team. Even after 13 days they can't give timeline of when they will share sample or when will they deliver. Despite multiple follow-ups their team will just say "under production , will deliver soon"
Bad experience and thank God I gave them just 3k can't trust them with full amount
This is how customer is treated so be careful
After giving this write up to Mr. Sameer (correction he just looks sales) then he called up, since then he was busy, he didn't even have a time to reply 7-8 calls via sms that I am busy He expects me to play ping pong between him and his team. Gave him his feedback and he is not accepting any facts and threatening with legal things. There are enough evidence in WhatsApp with him team and him and this guy is lost in his own world

Reply from Handicraftstown
I have ordered two artifacts
I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifact, they will provide the one with good finishing. As they said, the second artifact finishing was good.
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