Handicraftstown Reviews 86

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and stylish appearance, often noting that items perfectly match descriptions and enhance their living spaces. Many people are very satisfied with their purchases, highlighting the excellent craftsmanship and value for money. However, some customers were not happy with the communication and response times, reporting difficulties in getting updates or resolutions for issues. A few other people also felt that the delivery service was problematic, experiencing significant delays and, in some cases, receiving damaged or defective products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are satisfied with the... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as elegant,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant dissatisfaction, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise timely delivery, with... See more

Response time

Clients share negative opinions on response time. Many reviewers report a lack of communication and... See more

Based on these reviews

Rated 4 out of 5 stars

I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifa... See more

Rated 4 out of 5 stars

The product is absolutely as specified in instagram. They also customised for me. I am very happy with it

Rated 4 out of 5 stars

Product was good but you need to improve your communication towards clients… and clarity of communication was more important than your business but product was good… but very very poor communication…

Rated 5 out of 5 stars

I contacted Mr Zameer placed order three times all three times I had great experience. I received my packages in good order. I was updated regarding production of my items in timely manner. I recommen... See more

Rated 5 out of 5 stars

I ordered 6seater dining table with chair and I am really happy with the purchase. The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide upd... See more

Rated 5 out of 5 stars

My experience with Handicrafts Town has been undoubtedly great. Their after sales team has been very cooperative and helpful. I am fully satisfied with the products and their quality.

Rated 5 out of 5 stars

Had recently orderder a centre table from them in kolkata. The table was perfect with flawless finishings. Would definitely recommend to buy from them planning to buy another side table also

Rated 5 out of 5 stars

We bought a beautiful piece of nested center table. It is very stylish and looks stunning with our sofa. Also we bought the table at unmatched price. Other websites were selling similar table at 3x... See more

Rated 5 out of 5 stars

We recently ordered centre table from handicrafts town we were satisfied with their service as they customised it as i wanted n packing was also good and same thing delivered as shown in picture .

Rated 5 out of 5 stars

Great work… met the expectations… took little more time to make the order but the product was good… good quality and finishing..thankyou

Rated 5 out of 5 stars

Recently I've order a coffee table from Handicrafts Town... It was in good condition... Thank you Handicrafts Town

Rated 5 out of 5 stars

Absolutely marvelous coffee table with great finish . It's just awesome , it adds asthetics to my living area .

Rated 5 out of 5 stars

They understand the requirement and customized as I wanted. Staff was knowledgeable and cooperative. The product delivered is good. No complaints

Rated 5 out of 5 stars

I have ordered wall art and I received it on time in good condition. My client also likes it very much.

Rated 5 out of 5 stars

I am really happy with the customised bench I received from handicraftstown. Perfect according to the exception. Thanks

Rated 5 out of 5 stars

We being a into interiors having our own firm n specialization in design n aesthetics we highly recommend there products as they really add life to the area and do make a statement in styling the... See more

Rated 1 out of 5 stars

These guys are frauds when it comes to customer service. They don't respond and don't entertain defective products. They don't follow their own guidelines. When you try to contact customer service for... See more

Company replied

Rated 1 out of 5 stars

I had a proper conversation with Amit Ji before posting my review, so saying that I didn’t check with him is completely incorrect. If this is what you call “customer satisfaction,” then I’m hon... See more

Company replied

Rated 1 out of 5 stars

Handicrafts town is a fraud website. I have ordered a center table from their website. They took the advance for the center table and promised me to deliver the product within 15 days. Its been more t... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from them big fraud. Before purchase Mr Sameer (owner) will you constantly to convert into sales and will convince you on everything. Post sales he will not even answer your calls a... See more

Company replied

Rated 1 out of 5 stars

Absolutely pathetic service. We ordered a centre table and even after 2 months , they could not deliver it. Big talks and no work. Everytime, we enquired, they will say the table is in the making.... See more

Company replied

Rated 1 out of 5 stars

Hello, this is Santosh. The order was placed by my wife, and Aastha is the only contact person for all communication related to this order. Let me clarify that Aastha has been following up wi... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. After committing to timelines and taking an advance, there was no delivery and no response despite repeated follow-ups and a lot of patience from my end. Lack of... See more

Company replied

Rated 2 out of 5 stars

Do not buy from here, it's a scam. They stop responding after a while, and their customer service number works for only 4 hours. And once you point out that the delivery is not done, they block your n... See more

Rated 1 out of 5 stars

Single star wasn't my choice if possible I would wish to give them -10 out of 5. They are cheaters, non responsive, lazy, , quality job they don't know, I doubt they have their own fabrication worksh... See more

Company replied

Rated 1 out of 5 stars

They are fraud people don't buy any product from them. I have ordered dinning table they took 2 month to build and deliver it and the quality is very bad. I asked them to return they are denning the r... See more

Rated 1 out of 5 stars

Extremely Disappointed and Misled I placed an order with Handicraft Town in the last week of April, and what followed has been nothing short of a nightmare. The item was delivered in the firs... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Beautiful and stylish center table

We bought a beautiful piece of nested center table. It is very stylish and looks stunning with our sofa.
Also we bought the table at unmatched price. Other websites were selling similar table at 3x price.
We are very happy with this product.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Overall experience was good

I ordered 6seater dining table with chair and I am really happy with the purchase.
The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide update at every stage i.e. from production to dispatch. Overall, I had a good experience.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Console

I’ve bought a console table from handicraft town.It was awesome..Great quality and total value for money. 💯🫶

July 16, 2025
Unprompted review
Rated 2 out of 5 stars

Do not buy from here

Do not buy from here, it's a scam. They stop responding after a while, and their customer service number works for only 4 hours. And once you point out that the delivery is not done, they block your number. I'm still figuring out how to get my money back now

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Terrible Experience

Absolutely Terrible Experience – Dishonest and Unprofessional!

I placed an order with [Handicraft brand name] on 1st May and paid Rs. 8,875 in advance. From the very beginning, the experience has been nothing short of a nightmare.

I received no confirmation email or message until 7th May, after which I had to chase them myself. Only then did they confirm the order and promised delivery within 8–10 days.

Despite patiently waiting, no delivery or update came by 14th May. After several follow-ups, they asked me to call their helpline — which was switched off every single time. I waited another 15 days and messaged again on 1st Juneand then on 2nd June — still no response. They again shared the same useless number!

Finally, after an email, the table arrived on 7th June — in a damaged condition. One of our staff refused delivery because the glass was broken.
I got a call on 8th June, and after multiple emails, a representative (a girl from their team) begged us to accept the product, promising a glass replacement within 4–5 days. I agreed reluctantly — but once again, they disappeared completely.

Only after I started posting negative reviews did someone reply — and instead of helping, they blamed us, falsely claiming that we had refused delivery 3–4 times, which is a blatant lie. When I asked for proof, they shared a WhatsApp chat that had no mention of us rejecting anything — just that the item would be delivered.

After more back and forth, she assured me again that it would be delivered in 3–4 days and asked me to remove the reviews, which I refused. I clearly told her this experience has been extremely frustrating and unacceptable.

On 2nd July, she finally shared a tracking number. The table arrived on 9th July, but now the delivery person is refusing to allow open delivery.

This is a fragile item, and given our previous bad experience, how can we accept it without checking? And now they are saying no refunds will be issued. This is pure cheating.

It has taken over 2.5 months to get a single product properly delivered, and even now it’s being mishandled.
This company does not understand customer service, provides false promises, and shows zero accountability.

I strongly advise everyone to stay away — this entire experience has been a huge waste of time, energy, and peace of mind. Avoid at all costs!

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Don't purchase from them big fraud

Don't purchase from them big fraud. Before purchase Mr Sameer (owner) will you constantly to convert into sales and will convince you on everything. Post sales he will not even answer your calls and will shamelessly redirect his to incompetent sales team. Even after 13 days they can't give timeline of when they will share sample or when will they deliver. Despite multiple follow-ups their team will just say "under production , will deliver soon"
Bad experience and thank God I gave them just 3k can't trust them with full amount
This is how customer is treated so be careful

After giving this write up to Mr. Sameer (correction he just looks sales) then he called up, since then he was busy, he didn't even have a time to reply 7-8 calls via sms that I am busy He expects me to play ping pong between him and his team. Gave him his feedback and he is not accepting any facts and threatening with legal things. There are enough evidence in WhatsApp with him team and him and this guy is lost in his own world

June 19, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

First of all we really apologise for the inconvenience,
you have placed order a customise table and a customised products takes more time than usual,
on 7th june (saturday) you placed order and you were informed 10 to 12 working days for the delivery,
still you keep calling and messaging which is normal customer are always eager for the delivery and support team told you its under working when its ready we will share the video with you and the shared the image with you of the raw product and it will be shipped by saturday after finishing.


Rated 4 out of 5 stars

I have ordered two artifacts

I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifact, they will provide the one with good finishing. As they said, the second artifact finishing was good.

May 28, 2025
Unprompted review

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