Handicraftstown Reviews 86

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and stylish appearance, often noting that items perfectly match descriptions and enhance their living spaces. Many people are very satisfied with their purchases, highlighting the excellent craftsmanship and value for money. However, some customers were not happy with the communication and response times, reporting difficulties in getting updates or resolutions for issues. A few other people also felt that the delivery service was problematic, experiencing significant delays and, in some cases, receiving damaged or defective products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are satisfied with the... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as elegant,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant dissatisfaction, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise timely delivery, with... See more

Response time

Clients share negative opinions on response time. Many reviewers report a lack of communication and... See more

Based on these reviews

Rated 4 out of 5 stars

I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifa... See more

Rated 4 out of 5 stars

The product is absolutely as specified in instagram. They also customised for me. I am very happy with it

Rated 4 out of 5 stars

Product was good but you need to improve your communication towards clients… and clarity of communication was more important than your business but product was good… but very very poor communication…

Rated 5 out of 5 stars

I contacted Mr Zameer placed order three times all three times I had great experience. I received my packages in good order. I was updated regarding production of my items in timely manner. I recommen... See more

Rated 5 out of 5 stars

I ordered 6seater dining table with chair and I am really happy with the purchase. The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide upd... See more

Rated 5 out of 5 stars

My experience with Handicrafts Town has been undoubtedly great. Their after sales team has been very cooperative and helpful. I am fully satisfied with the products and their quality.

Rated 5 out of 5 stars

Had recently orderder a centre table from them in kolkata. The table was perfect with flawless finishings. Would definitely recommend to buy from them planning to buy another side table also

Rated 5 out of 5 stars

We bought a beautiful piece of nested center table. It is very stylish and looks stunning with our sofa. Also we bought the table at unmatched price. Other websites were selling similar table at 3x... See more

Rated 5 out of 5 stars

We recently ordered centre table from handicrafts town we were satisfied with their service as they customised it as i wanted n packing was also good and same thing delivered as shown in picture .

Rated 5 out of 5 stars

Great work… met the expectations… took little more time to make the order but the product was good… good quality and finishing..thankyou

Rated 5 out of 5 stars

Recently I've order a coffee table from Handicrafts Town... It was in good condition... Thank you Handicrafts Town

Rated 5 out of 5 stars

Absolutely marvelous coffee table with great finish . It's just awesome , it adds asthetics to my living area .

Rated 5 out of 5 stars

They understand the requirement and customized as I wanted. Staff was knowledgeable and cooperative. The product delivered is good. No complaints

Rated 5 out of 5 stars

I have ordered wall art and I received it on time in good condition. My client also likes it very much.

Rated 5 out of 5 stars

I am really happy with the customised bench I received from handicraftstown. Perfect according to the exception. Thanks

Rated 5 out of 5 stars

We being a into interiors having our own firm n specialization in design n aesthetics we highly recommend there products as they really add life to the area and do make a statement in styling the... See more

Rated 1 out of 5 stars

These guys are frauds when it comes to customer service. They don't respond and don't entertain defective products. They don't follow their own guidelines. When you try to contact customer service for... See more

Company replied

Rated 1 out of 5 stars

I had a proper conversation with Amit Ji before posting my review, so saying that I didn’t check with him is completely incorrect. If this is what you call “customer satisfaction,” then I’m hon... See more

Company replied

Rated 1 out of 5 stars

Handicrafts town is a fraud website. I have ordered a center table from their website. They took the advance for the center table and promised me to deliver the product within 15 days. Its been more t... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from them big fraud. Before purchase Mr Sameer (owner) will you constantly to convert into sales and will convince you on everything. Post sales he will not even answer your calls a... See more

Company replied

Rated 1 out of 5 stars

Absolutely pathetic service. We ordered a centre table and even after 2 months , they could not deliver it. Big talks and no work. Everytime, we enquired, they will say the table is in the making.... See more

Company replied

Rated 1 out of 5 stars

Hello, this is Santosh. The order was placed by my wife, and Aastha is the only contact person for all communication related to this order. Let me clarify that Aastha has been following up wi... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. After committing to timelines and taking an advance, there was no delivery and no response despite repeated follow-ups and a lot of patience from my end. Lack of... See more

Company replied

Rated 2 out of 5 stars

Do not buy from here, it's a scam. They stop responding after a while, and their customer service number works for only 4 hours. And once you point out that the delivery is not done, they block your n... See more

Rated 1 out of 5 stars

Single star wasn't my choice if possible I would wish to give them -10 out of 5. They are cheaters, non responsive, lazy, , quality job they don't know, I doubt they have their own fabrication worksh... See more

Company replied

Rated 1 out of 5 stars

They are fraud people don't buy any product from them. I have ordered dinning table they took 2 month to build and deliver it and the quality is very bad. I asked them to return they are denning the r... See more

Rated 1 out of 5 stars

Extremely Disappointed and Misled I placed an order with Handicraft Town in the last week of April, and what followed has been nothing short of a nightmare. The item was delivered in the firs... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Product was good but you need to…

Product was good but you need to improve your communication towards clients… and clarity of communication was more important than your business but product was good… but very very poor communication…

April 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look