Handicraftstown Reviews 86

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and stylish appearance, often noting that items perfectly match descriptions and enhance their living spaces. Many people are very satisfied with their purchases, highlighting the excellent craftsmanship and value for money. However, some customers were not happy with the communication and response times, reporting difficulties in getting updates or resolutions for issues. A few other people also felt that the delivery service was problematic, experiencing significant delays and, in some cases, receiving damaged or defective products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers are satisfied with the... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as elegant,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant dissatisfaction, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise timely delivery, with... See more

Response time

Clients share negative opinions on response time. Many reviewers report a lack of communication and... See more

Based on these reviews

Rated 4 out of 5 stars

I have ordered two artifacts. The shipments were not delivered on time. One of the artifact's finishing was average. I have called them and informed them the same. They said that for the second artifa... See more

Rated 4 out of 5 stars

The product is absolutely as specified in instagram. They also customised for me. I am very happy with it

Rated 4 out of 5 stars

Product was good but you need to improve your communication towards clients… and clarity of communication was more important than your business but product was good… but very very poor communication…

Rated 5 out of 5 stars

I contacted Mr Zameer placed order three times all three times I had great experience. I received my packages in good order. I was updated regarding production of my items in timely manner. I recommen... See more

Rated 5 out of 5 stars

I ordered 6seater dining table with chair and I am really happy with the purchase. The design was exactly as shown in the picture. Their customer services are also good, they made sure to provide upd... See more

Rated 5 out of 5 stars

My experience with Handicrafts Town has been undoubtedly great. Their after sales team has been very cooperative and helpful. I am fully satisfied with the products and their quality.

Rated 5 out of 5 stars

Had recently orderder a centre table from them in kolkata. The table was perfect with flawless finishings. Would definitely recommend to buy from them planning to buy another side table also

Rated 5 out of 5 stars

We bought a beautiful piece of nested center table. It is very stylish and looks stunning with our sofa. Also we bought the table at unmatched price. Other websites were selling similar table at 3x... See more

Rated 5 out of 5 stars

We recently ordered centre table from handicrafts town we were satisfied with their service as they customised it as i wanted n packing was also good and same thing delivered as shown in picture .

Rated 5 out of 5 stars

Great work… met the expectations… took little more time to make the order but the product was good… good quality and finishing..thankyou

Rated 5 out of 5 stars

Recently I've order a coffee table from Handicrafts Town... It was in good condition... Thank you Handicrafts Town

Rated 5 out of 5 stars

Absolutely marvelous coffee table with great finish . It's just awesome , it adds asthetics to my living area .

Rated 5 out of 5 stars

They understand the requirement and customized as I wanted. Staff was knowledgeable and cooperative. The product delivered is good. No complaints

Rated 5 out of 5 stars

I have ordered wall art and I received it on time in good condition. My client also likes it very much.

Rated 5 out of 5 stars

I am really happy with the customised bench I received from handicraftstown. Perfect according to the exception. Thanks

Rated 5 out of 5 stars

We being a into interiors having our own firm n specialization in design n aesthetics we highly recommend there products as they really add life to the area and do make a statement in styling the... See more

Rated 1 out of 5 stars

These guys are frauds when it comes to customer service. They don't respond and don't entertain defective products. They don't follow their own guidelines. When you try to contact customer service for... See more

Company replied

Rated 1 out of 5 stars

I had a proper conversation with Amit Ji before posting my review, so saying that I didn’t check with him is completely incorrect. If this is what you call “customer satisfaction,” then I’m hon... See more

Company replied

Rated 1 out of 5 stars

Handicrafts town is a fraud website. I have ordered a center table from their website. They took the advance for the center table and promised me to deliver the product within 15 days. Its been more t... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from them big fraud. Before purchase Mr Sameer (owner) will you constantly to convert into sales and will convince you on everything. Post sales he will not even answer your calls a... See more

Company replied

Rated 1 out of 5 stars

Absolutely pathetic service. We ordered a centre table and even after 2 months , they could not deliver it. Big talks and no work. Everytime, we enquired, they will say the table is in the making.... See more

Company replied

Rated 1 out of 5 stars

Hello, this is Santosh. The order was placed by my wife, and Aastha is the only contact person for all communication related to this order. Let me clarify that Aastha has been following up wi... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. After committing to timelines and taking an advance, there was no delivery and no response despite repeated follow-ups and a lot of patience from my end. Lack of... See more

Company replied

Rated 2 out of 5 stars

Do not buy from here, it's a scam. They stop responding after a while, and their customer service number works for only 4 hours. And once you point out that the delivery is not done, they block your n... See more

Rated 1 out of 5 stars

Single star wasn't my choice if possible I would wish to give them -10 out of 5. They are cheaters, non responsive, lazy, , quality job they don't know, I doubt they have their own fabrication worksh... See more

Company replied

Rated 1 out of 5 stars

They are fraud people don't buy any product from them. I have ordered dinning table they took 2 month to build and deliver it and the quality is very bad. I asked them to return they are denning the r... See more

Rated 1 out of 5 stars

Extremely Disappointed and Misled I placed an order with Handicraft Town in the last week of April, and what followed has been nothing short of a nightmare. The item was delivered in the firs... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Delayed delivery

Delayed delivery. No response to calls or emails. They have kept my money and have not given the product either. Team is Asim, Sahil, Aman, Drishti.

March 20, 2025
Unprompted review
Rated 4 out of 5 stars

Perfect coffee table as per our need

Like the coffee table which was perfectly matching with our interiors.
The quality is also fine. Some minor improvements could have been there e.g. channel could be smoother. But other than that we are very happy with the product.

March 19, 2025
Rated 3 out of 5 stars

Overall an average experience

Overall an average experience. There was a lot of delay in the delivery but the product looks nice. The quality of the wood used should definitely be improved. The marble and stands of the table are good and look luxurious.

March 18, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hello Aditi ji
Thank you so much for your feedback we really appreciate your feedback and definitely will share with our concern team
Being a manufacturer we always try to keep improve our products by providing honest feedback to our artisan
definitely will work on these areas suggested by you.

Rated 5 out of 5 stars

Center table at affordable price

The center table was as per our liking and it blended perfectly with our interiors and was very budget friendly as well.

March 12, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Thank you gauresh ji for your kind words

Rated 5 out of 5 stars

Coffee companion

We were searching for a coffee companion and our search was over with handicraft. They provide superior design and quality really happy with the product.

February 18, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Thank you so much bhavik ji we are also very happy to serve you.

Rated 5 out of 5 stars

Great experience ordering centre table

We ordered centre table from Handicraftstown and were delighted with the quality (and price was 30% cheaper than other sites for similar product). Highly recommend this to people looking for unique furnitures

January 18, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

HI soham ji
thank you so much for your feedback

Rated 5 out of 5 stars

Great Quality and Design

We recently purchased a dining table set from handicraft town. It was delivered on time with secure packaging. Quality is great and we are satisfied with the purchase.

February 19, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Thank you bala ji
your words really inspires us

Rated 5 out of 5 stars

I got a wall art from them and it was…

I got a wall art from them and it was so pretty. 🤩

My whole family loved it, so I ended up ordering 1 more wall art and a lamp.

They delivered on time and loved the after sale service. They inquired later on about the quality as well.

Overall amazing experience!

February 18, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hi nidhi
its very good to know about your amzing experience with us just keep shoping with us

Rated 1 out of 5 stars

Poor quality and no customer support

My family member purchased a table,and unfortunately, it arrived damaged. we immediately contacted customer support, expecting a resolution, but was disappointed by their lack of responsibility.

Despite providing photos and details of the issue, the company refused to offer a replacement/refund, leaving me with a useless product. Their customer service was unhelpful and dismissive.
I do not recommend buying from this company if you expect quality products or decent support. Save your money and shop elsewhere!

February 10, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hello shivani ji
we dont have your purchase records and we are pretty sure its a fake review by you and your team
would request you to directly contact our support team for any genuine concern other wise its not a good habit to post a fake review for any brands it may also put you in legal troubles.

Thank you

Rated 1 out of 5 stars

A family member bought a…

A family member bought a furniture...very bad after sales services ....very much disappointed by the overall experience of buying...Don't recommend it to anyone.

February 14, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hello shhejal ji
we dont have your purchase records and we are pretty sure its a fake review by you and your team
would request you to directly contact our support team for any genuine concern other wise its not a good habit to post a fake review for any brands it may also put you in legal troubles.

Thank you

Rated 1 out of 5 stars

Worst products

We are really sorry to have dealt with uour Company..
Really BULL-SHIT…
Worst products and even worse services.
My friend Saloni Malhotra has bought a Table cost around 28k and they have delivered a damaged piece and now offering to get it repair and they will pay the cost..
What a harassment…sheer unprofessional !!!
Doesnt deserve to sail in market..

February 14, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hello sir
we dont have your purchase records and we are pretty sure its a fake review by you and your team
would request you to directly contact our support team for any genuine concern other wise its not a good habit to post a fake review for any brands it may also put you in legal troubles.

Thank you

Rated 1 out of 5 stars

Worst Experience with Handicraft Town

Worst Experience with Handicraft Town – Fraudulent and Unprofessional!

My friend recently ordered a product from Handicraft Town, and it arrived damaged beyond use. As per their own replacement policy, I was entitled to a replacement, but this company has been nothing but **unresponsive and unprofessional**.

I’ve tried reaching out multiple times, but they either ignore complaints or give false assurances. This is nothing short of a SCAM! If you can’t honor your own policies, why even pretend to have customer service? Pathetic and dishonest business practices!

If you’re thinking of ordering from here, DON’T WASTE YOUR MONEY. They’ll happily take your money but disappear when it comes to after-sales support. **Shame on you, Handicraft Town!**

I will make sure to warn others about this fraud. Absolutely disgraceful!

February 17, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Hello Riya ji
we dont have your purchase records and we are pretty sure its a fake review by you and your team
would request you to directly contact our support team for any genuine concern other wise its not a good habit to post a fake review for any brands it may also put you in legal troubles.

Thank you

Rated 1 out of 5 stars

Bakwas company and big time cheater

Bakwas company and big time cheater. Damaged product bheja and aab bol rahe hai ki aap local carpenter se repir karwa lo.

February 11, 2025
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

Rohit Ji
Really sorry for the inconvenience team was in touch with you regularly and was trying to resoilve your issue if you are not satisfied with the given solution than you can ask for diffrent solution team will definitely assist you.

Rated 2 out of 5 stars

1 Star for Delays in Shipment; 3 Star for Product

They took really long to confirm and ship my order. Earlier was communicated that order is custom and may need about 15 days but took about a month to ship. They did not give any visibility to delays and after repeated followups, admitted that they were shifting office that led to delays (unsure on the authenticity).

Product took 30+ days to be shipped but was delivered in 5 days from there. Quality is not bad.

Overall: 1 Star for being so unprofessional and 3 Star on the Product. So giving 2 Stars.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

fake. Just low quality crap

Just low quality crap. better buy some rusting iron rods and tie it together

March 19, 2024
Unprompted review
Handicraftstown logo

Reply from Handicraftstown

This guy himself is fraud
No one has his purchase record but still you will find his review for others home decor brands
beware of such fraudster

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