Hand on Heart Jewellery (UK) Reviews 

121
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the thoughtful packaging, regular order updates, and compassionate service provided throughout the entire custom ordering process. Many people truly love their memorial jewellery, highlighting the beautiful craftsmanship, excellent range of products, and deep emotional comfort it brings them. However, some reviewers were not happy with the long-term durability, noting that items tarnished, discolored, or fell apart after just a couple of years of normal wear. A few other people also felt that the customer support and aftercare were entirely lacking when attempting to resolve these unexpected quality issues.

What people talk about most

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the stunning craftsmanship,... See more

Service

Users describe positive interactions with service, highlighting that reviewers were kept updated on orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company made it very easy to select the personalised item I wanted. Had a good range of products and specifications. They were respectful and my order was processed quickly within the timeframe t... See more

Rated 5 out of 5 stars

A Beautiful Tribute to Mum I ordered a ring from Hand on Heart Jewellery made with my mum’s ashes, and it’s absolutely stunning. From the moment I opened the box, I was overwhelmed with emotion—the... See more

Rated 5 out of 5 stars

I received my lovely ashes ring ,which is well constructed and fits well on my finger. It arrived before the date time specified which was good as I will be able to wear it for his first anniversary... See more

Rated 5 out of 5 stars

ordered a ring for my 21st birthday with my brothers ashes who passed away last november. i was a little anxious about the whole process and sending his ashes off but i cannot fault hand on heart, the... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(121)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Contacted them regarding changing shipping address due to change in my circumstances. They really went out their way to locate and update despite being ready to ship. Not only that but the items were perfect and so well received on christmas day.

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Keepsake

Got a bracelet made, as a Christmas present off my husband of my little angel baby girls handprint on, date and name and I'm over the moon, exceeded all expectations and a lovely keepsake to remember my baby girl by, would absolutely recommend 10/10 thank you all so much!

December 5, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing service! I didn’t pay for the quick delivery but received my print kit the next working day, and once returned to them I received confirmation that it was approved the following day.

I was updated throughout the entire process and was advised once it had been posted, and again was delivered the following day.

The jewellery looks even better than I expected, so so pleased with everything.
Thanks so much!

November 14, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely love 💜

Absolutely love my locket and key ring with my little girls prints. Now she will forever be close to my heart.

Amongst all this chaos of coronavirus, got the delivery out as soon as possible and the work was exceptional.

Thank you 😊

March 27, 2020
Unprompted review
Rated 3 out of 5 stars

Very disappointed with my order

Very disappointed with my order. Be very aware of font when you order. No choice was given and my s looked very y like. Other s on the photos look like mine at all. They did offer redo if I sent it back. However considering nearly £20 had already been paid for Christmas delivery I think for me to now return recorded delivery at my cost just gets ridiculous

December 29, 2019
Unprompted review
Rated 5 out of 5 stars

Was overjoyed when I recieved my hand…

Was overjoyed when I recieved my hand on heart order, was better then expected and truly happy with the overall finish of it. Hand on hearts communication was brilliant keeping me up to date with with each part of the process and uploading the handprints was so easy and quick. Would definitely recommend.

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

I have used HOH in many occasions now

I have used HOH in many occasions now. Not only are their products amazing but their customer service is fantastic.

I have never come across a company who will assist as efficiently and effectively as Hand on Heart!

June 28, 2019
Unprompted review
Rated 5 out of 5 stars

Stunning!

I'm a first time customer and recently bought 2 necklaces from here.
Stunning pieces and presented in beautiful gift boxes. I received the items just a couple of days after I ordered them.
Cannot express just how impressed and delighted I am and I will definitely order more in the future. Thank-you x

June 12, 2019
Unprompted review

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