Hand on Heart Jewellery (UK) Reviews 

121
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the thoughtful packaging, regular order updates, and compassionate service provided throughout the entire custom ordering process. Many people truly love their memorial jewellery, highlighting the beautiful craftsmanship, excellent range of products, and deep emotional comfort it brings them. However, some reviewers were not happy with the long-term durability, noting that items tarnished, discolored, or fell apart after just a couple of years of normal wear. A few other people also felt that the customer support and aftercare were entirely lacking when attempting to resolve these unexpected quality issues.

What people talk about most

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the stunning craftsmanship,... See more

Service

Users describe positive interactions with service, highlighting that reviewers were kept updated on orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company made it very easy to select the personalised item I wanted. Had a good range of products and specifications. They were respectful and my order was processed quickly within the timeframe t... See more

Rated 5 out of 5 stars

A Beautiful Tribute to Mum I ordered a ring from Hand on Heart Jewellery made with my mum’s ashes, and it’s absolutely stunning. From the moment I opened the box, I was overwhelmed with emotion—the... See more

Rated 5 out of 5 stars

I received my lovely ashes ring ,which is well constructed and fits well on my finger. It arrived before the date time specified which was good as I will be able to wear it for his first anniversary... See more

Rated 5 out of 5 stars

ordered a ring for my 21st birthday with my brothers ashes who passed away last november. i was a little anxious about the whole process and sending his ashes off but i cannot fault hand on heart, the... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(121)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional

Placed an order with their bogof offer. And from the start Lucy dealt with the changes I had to make. Hers and all of the staff who work at hand on heart are amazing from their customer service to workmanship is amazing! I put my necklace on straight away! 100% would recommend and will be buying from them again. Thank you for the great service!!!

May 24, 2019
Unprompted review

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