Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more
Company replied
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more
Company replied
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time... See more
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Company details
Written by the company
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Contact info
Unit 107, 61 Victoria Road, KT6 4JX, London, United Kingdom
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Outcome, Problem Solved fast
As a landlord, the outcome was great. After providing the basic information about the problem, the HandyExperts team visited and corrected the problem. Happy tenants.
June 12, 2024
Reply from HandyExperts
Hi Ross,
Thanks for the review! That’s what we like to hear!! Happy tenants are the best, we’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Very professional customer service took…
Very professional customer service took care of all the glitches and inspite of the plumber trying to charge extra I paid the price agreed for initially
June 11, 2024
Reply from HandyExperts
Hi Sourabh,
Thanks for taking the time to leave an honest review. It’s great to receive feedback and know that we could resolve your queries. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Great communication and efficiency
John communicated effectively throughout the process, was considerate, and completed the job to a high standard.
June 9, 2024
Reply from HandyExperts
Hi Abi,
Thanks for the great review! That’s what we like to hear!! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Full price for an issue not resolved
I can't say I am happy about paying £375 for an issue that wasn't resolved. Apart from that, a lamp got chipped (only after I asked about it, it was brought up -- but i did get £35 off, hardly the value of the john lewis lamp to replace), I have finger marks on the white ceiling and I had to clean after. Worst of all is that the issue was not resolved, I was left in pretty much the same state but around £400 less on my account and marks on the wall and lamps.
June 6, 2024
Unprompted review
Reply from HandyExperts
Hi Diego,
We are sorry to hear about your experience and would like to address the issue. Please call us on 0330 912 2323 so we can put things right for you.
Best wishes,
The HandyExperts Team
Reply from HandyExperts
Hi Frances,
Thank you for taking time again to leave a review, we appreciate your feedback and apologise for any inconvenience of the automated review request.
Thanks for your valued custom.
The HandyExperts Team
Very Efficient
May 30, 2024
Reply from HandyExperts
Hi Peter,
That's great to know, thanks for taking the time to leave a review. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Handy Experts were true to their name
Handy Experts were quick, great communicators and they managed to book Nathan, a fantastic Plumber within a few hours. He was so efficient and helpful and sorted the job very professionally.
Shall definitely use again.
May 29, 2024
Reply from HandyExperts
Hi KL,
Thanks for taking the time to leave a review. It’s great to receive feedback. We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Barbara,
Awesome! We really appreciate receiving feedback like this. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Quick responses
Quick responses , informed me of arrival times promptly, reasonable price compared to other quotes .
Marc the plumber was knowledgeable, efficient and very helpful dealing with Thames Water too !
May 22, 2024
Reply from HandyExperts
Hi Katherine,
That's excellent, thanks for taking the time to share your experience with us, these reviews are invaluable. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi there,
Thanks for taking the time to leave a review. It’s great to receive feedback, especially feedback like this. The team will be so pleased.
Thanks for your valued custom.
The HandyExperts Team
Electrical repairs
The tradesman was reliable and carried out the work quickly, also providing helpful advice.
May 15, 2024
Reply from HandyExperts
Hi Michael,
Thanks for the review! That’s what we like to hear!! Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Shelley,
That's excellent, thanks for taking the time to leave us a review. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Excellent customer service
Excellent customer service, very responsive and helpful from my first phone call.
The maintenance guys turned up within the allotted time frame and were able to resolve the issues.
I will not hesitate to use them again.
May 10, 2024
Reply from HandyExperts
Hi there,
Thanks for taking the time to leave this review. It’s great to receive feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Craig did a great job 👍🏼
May 9, 2024
Reply from HandyExperts
Hi Sebastian,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Nessa,
Thanks for the review! That’s what we like to hear!! Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Pricing increased 3 fold
Quoted pricing increased over three fold from £99 origional quote.
Company ability to organise an appointment was also an issue. First appointment week zero, then they re-arranged for the next week, then contacted 30 minutes before the end of the appointment that it would be the next day 8:30am, the excuse was unbelivable. Next day 12:30pm called and told I was not contactable despite no missed calls.
The actual plumbing was totally fualtless and quick. Customer services were very polite and amicable.
I should have done this myself, easy peasy job. Just too busy fixing other IT+ problems.
May 8, 2024
Unprompted review
Reply from HandyExperts
Dear Joe,
We are sorry that you have chosen to express your dissatisfaction in this way after you were given the opportunity to raise any issues at the time of invoicing, as well as via the customer feedback survey, or indeed when we phoned and asked you directly if you were happy with the service.
The sum of £99 was never presented as a quote, it is the standard cost for anything up to an hour's labour, as stated on the booking call, as well as in the booking confirmation email you were sent. When our plumber attended your property and assessed the work required, it was clear that the job would take more than an hour's labour so he offered you a no obligation fixed price quote which included all labour & materials. You agreed, paid the deposit, and we completed the job.
We welcome all feedback and understand the importance of reviews to people looking for reassurance, but when the reviews are misleading they must be balanced with a measured response.
We wish you well in the future,
The HandyExperts Team
Electric work
I always think it is a difficult situation when you need to get trades in to sort out problems but Handy Expert were very good when contacting myself to discuss the job to take place and everything was done correctly.
I have now booked them to come back and sort out some other electrical work.
Thanks
May 1, 2024
Reply from HandyExperts
Hi Tracey,
Superb! We really appreciate receiving feedback like this. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Polite, rapid response, efficient
Everyone I spoke to at this company was very polite and helpful.
The electrician was knowledgeable and fixed my problem very efficiently.
Very rapid response, will definitely hire again in future.
Thank you.
April 30, 2024
Reply from HandyExperts
Hi Ninjor,
Thanks for taking the time to leave a review. It’s great to receive feedback like this. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Mystery water leak
Punctual arrival; very approachable manner; located source of problem and resolved it quickly and cleanly. Overall, a very satisfactory experience.
April 26, 2024
Reply from HandyExperts
HI Peter,
Thanks for the review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Prompt follow up
Prompt follow up. Good Communication & Attention to address my concern.
April 24, 2024
Reply from HandyExperts
Hi Ashok,
Thanks for taking the time to leave a review. It’s great to receive feedback. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
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