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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, who are often described as polite, hardworking, and efficient. Many appreciate the booking process, which is noted for being clear, quick, and easy to arrange, with prompt responses to inquiries. The gardeners consistently arrive on time, often early, and perform thorough work, leaving gardens tidy and well-maintained. However, some people were dissatisfied with the pricing, citing issues with quotes that were unclear or changed, leading to unexpected additional charges for waste removal or being charged for full hours when less time was spent. Additionally, a few other people also felt that the gardeners sometimes lacked appropriate tools or understanding of specific gardening tasks, resulting in incomplete jobs or damage.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it very easy and clear, with some... See more

Response time

Customers had positive experiences with response times, noting that the service was very good and quick.... See more

Price

People report ambiguous experiences with price, with some customers finding the services to be reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Handy Gardeners for over 2 years now and I am delighted with the service and level of care that we receive. In particular, I have been using the same gardener, Kiro, as he proactivel... See more

Rated 5 out of 5 stars

I cannot recommend handy Gardeners enough. I was clear in my mind what I wanted done and very aware after a recent heart procedure that I could not do it. Two gardeners arrived on time - correctio... See more

Rated 5 out of 5 stars

The grounds maintenance of our communal areas, mainly a private car park was completed in a few hours. The result was an area cleared of weeds and leaves, tidy and clean. One of the residents said it... See more

Company replied

Rated 5 out of 5 stars

Excellent. The gardeners arrived on time. Once I had explained what needed to be done, I just left them to it. They cut back my wisteria, trimmed the ornamental pear tree, swept up all the leaves and... See more


Company details

  1. Garbage Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

Efficient and quick

I have had an operation and cant maintain my garden at the moment. I needed hadges trimmed, lawns mowed and general tidying up.They turned up on time and did the work I needed doing efficiently and quickly.

September 8, 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear Anna Taylor,

Thank you for the kind review, and we wish you a smooth recovery. We’re glad the team could arrive on time and take care of the hedges, lawn and tidy-up efficiently and quickly so you didn’t have to worry. If you’d like, we can set up a light maintenance schedule while you recuperate and adjust it as you feel better.

The Handy Gardeners Team

Rated 1 out of 5 stars

didn't even turn up

They didn't turn up at the arranged time and it took 45 minutes of increasingly angry phone calls to get them to admit they weren't coming.

July 28, 2025
Unprompted review
Handy Gardeners logo

Reply from Handy Gardeners

Dear EC Middlesex,

Thank you for sharing this, and we’re really sorry for what you describe. A no-show with 45 minutes of chasing for a straight answer is unacceptable and well below our standards, so in all honesty that doesn’t sound like us.

However, we’d still like to review it properly so we can learn from it and address it with the team. If you’re willing, please DM your booking reference, service postcode, and the scheduled date/time so we can pull the dispatch timeline and call logs from that day and understand exactly what happened.

Since then, we’ve tightened operations: earlier go/no-go checks before crews set off, proactive ETA texts (with escalation if anything slips), and clearer handovers between office and field so customers get timely, accurate updates.

Again, we’re sorry you had this experience, and we appreciate you flagging it.

The Handy Gardeners Team

Rated 5 out of 5 stars

Shed roof

We have had gigantic growth on our shed roof & side gap for years. Some of it coming from the adjoining garden. We didn't know what to do. We've used Handy Gardeners before. I called them & Mia picked up. They came & did an excellent job for under 2 hours which cost me £127 & 2 jumbo bags at £60 each. I was very happy with the result & will keep the roof of the shed roof & gap nice & tidy. Thank you Handy Gardeners. I will use them again.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy to have found Handy Gardeners!

Really happy to have found Handy Gardeners! They arrived on time and finished the job 1/2 an hour quicker than we had been quoted so actually reduced the bill! They did a great job and took all the garden waste away with them and there was a lot. I will definitely be using them again and can't recommend them highly enough.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. I asked for a quote for trimming a bush in my garden. Was told to submit photos for an accurate quote, which I did, and asked for the quote to include the labor and removal of garden waste.

Was told the quote would include the removal of the waste up to 3 bags. Went ahead, and when the gardeners finished they tried to charge me over significantly more than was quoted. Apparently the waste included was only 3 small bin bags, and in the small print of the quote they sent over it says £60 per jumbo bag. What was the point of sending them a photo and asking for an accurate quote?

On top of that I was charged for the full 2 hours when it only took them 50 minutes, the gardeners also cut down our washing line.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. Booked them well in advance to start tidying up my overgrown garden. Half an hour before the scheduled time they called to cancel, giving two different excuses (it would take too long/they had a sudden emergency). Next offered date more than a week later, but unsurprisingly I turned this down. Avoid!

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling. Avoid at all costs.
I took time off work having booked them for the first time. They didn't turn up - because it was raining. Nobody contacted me - I only found out because I rang them. And it was hardly raining anyway! Gardeners, who won't work in light rain in the UK??? Give me strength...

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely AWFUL!!!!!!

Absolutely AWFUL. I booked 2 gardeners for 1.5hrs and they came as labourers not gardeners. They cut my front hedge and made a massive mess of the cuttings and it took 50m for 2 ment o do that job, which left no time to do the back garden as they were now late to their next client.
I told them they had to at least mow the lawn, so they did it with a STRIMMER as they could not be bothered to bring in the lawn mower!
They left grass cuttings everywhere and did not finish the job I had booked- utter disgrace.
I was reluctant to pay them a penny, but I did and decided I would write a poor review- to let people know NEVER USE THESE PEOPLE!
Waste of time and money! I will inform Trading Standards as well.
They call themselves Handy Gardeners but trade under Fantastic Services - so beware!

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

These people are not gardeners

These people are not gardeners. Be weary of seeing a tidy garden when you arrive home if you leave them to it. They strim everything, no pulling of weeds it will all grow back in days. I asked them to pull the weeds but each time I left they were back on the strimmer, all on my ring camera. They strimmed expensive plants like alliums saying they were done for the year when they had not even flowered yet. The men who came were labourers not gardeners and knew absolutely nothing about plants. I specifically looked for a gardening firm because I wanted gardeners. They told me I would get two gardeners. I got two men not two gardeners. There are more poor reviews on Google reviews but the trick is they advertise under one name and then arrive under another!!

Be weary also that they are attached to a service called Woodford Green Gardener's.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent !

I needed my lawn mowing and a general tidy up..
Two gardeners came .. one elder and one younger but both were brilliant..
Didn’t waste anytime.. both cracked on with the job and within two hours.. garden was transformed..
Once completed.. I was asked to check if everything was ok..
Will definitely use them again !

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great job. Nice people.

I needed my front garden cleaned up and planted.
The guys that were sent were super nice, really quick and totally professional. My garden was transformed within an hour. Would definitely recommend.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

I booked this company because they advertise themselves as local to West Hampstead, but the experience was disappointing. They sent two workers who barely spoke English, making communication difficult—we mostly relied on gestures and pointing.

Despite specifying that they were coming to a small garden and asking them to be extra careful with the plants, this information was not passed on to the workers. They were not qualified gardeners and had no idea which plants were which, so asking for gardening advice was out of the question.

Another red flag: payment was made to a personal account rather than a business one, which seems shady. The workers were friendly, but they left in under two hours while charging for a full session.

Lastly, their website only features glowing reviews, but customers are not actually allowed to leave reviews. I emailed them the day after the service asking for a link to submit feedback and never received a response.

This company is not legitimate, and I would strongly advise against hiring them.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Workmen did not speak English so communication was a big problem. They did a very bad job of putting up two fence panels and a post. They did not finish the job but said they would return two days later but did not. I phoned the office and they said they would come in another two days but did not come. I had to pay another workman to finish the job. I asked for a partial refund from their overpriced invoice but they refused.
Do not use this company.

February 13, 2025
Unprompted review

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