While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, who are often described as polite, hardworking, and efficient. Many appreciate the booking process, which is noted for being clear, quick, and easy to arrange, with prompt responses to inquiries. The gardeners consistently arrive on time, often early, and perform thorough work, leaving gardens tidy and well-maintained. However, some people were dissatisfied with the pricing, citing issues with quotes that were unclear or changed, leading to unexpected additional charges for waste removal or being charged for full hours when less time was spent. Additionally, a few other people also felt that the gardeners sometimes lacked appropriate tools or understanding of specific gardening tasks, resulting in incomplete jobs or damage.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it very easy and clear, with some... See more

Response time

Customers had positive experiences with response times, noting that the service was very good and quick.... See more

Price

People report ambiguous experiences with price, with some customers finding the services to be reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Handy Gardeners for over 2 years now and I am delighted with the service and level of care that we receive. In particular, I have been using the same gardener, Kiro, as he proactivel... See more

Rated 5 out of 5 stars

I cannot recommend handy Gardeners enough. I was clear in my mind what I wanted done and very aware after a recent heart procedure that I could not do it. Two gardeners arrived on time - correctio... See more

Rated 5 out of 5 stars

The grounds maintenance of our communal areas, mainly a private car park was completed in a few hours. The result was an area cleared of weeds and leaves, tidy and clean. One of the residents said it... See more

Company replied

Rated 5 out of 5 stars

Excellent. The gardeners arrived on time. Once I had explained what needed to be done, I just left them to it. They cut back my wisteria, trimmed the ornamental pear tree, swept up all the leaves and... See more


Company details

  1. Garbage Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow what can I say… these guys are…

Wow what can I say… these guys are serious about gardening and offer a level of excellence I had not anticipated. I booked a 6 hour huge clearance of both my front and back gardens including cutting trees and hedges back, mowing grass, removing weeds and more. The guys worked extremely hard and delivered more than expected, they are indeed true professionals. I have requested the team coke back for regular maintenance of both gardens. The price is very fair, particularly for the labour, I look for to having these guys come to work on my gardens regularly.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Handy Gardeners - tree pruning

Todd from Handy Gardeners came round and did a fantastic job. Cut down the branches of a large tree, which the council refused to undertake. Tidied up. The fee was very reasonable. I have no problem recommending.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great gardening service

Used this gardening service for the first time in October 2023. Their punctual arrival was the first tick in the box. With Tod in the lead the two gardeners worked their socks off for the three hours. Very professional service. Nothing which was asked of them was too much including cutting back a very large tree at the bottom of the garden. They cleared up after the initial work was completed in the time slot they had. As you can imagine the debris was more than expected with the tree felling but they nevertheless managed to get it all away for us at a good price. Will be using them again for follow up work. Well done to them.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent garden service

Used their services for first time on 27-Sept, 2 gardeners for 3 hours to do back and front garden and could not have been happier. Super efficient and respectful of property left everything clean and tidy and would have no hesitation in using again

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Camberwell Hedge Cut

Camberwell Hedge Cut
Todd did a great job. Punctual, efficient. Double checked before job to ensure plans carried out. Removed all waste as agreed . Would definitely recommend, and plan to use in future

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic job by Handy Gardeners

Handy Gardeners did a fantastic job pruning overgrown trees and bushes in our garden. They also collected all the garden waste. Our garden looks great now. I highly recommend Todd and the Handy Gardeners team.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great job of clearing overgrown bushes

We had a big job of clearing overgrown bushes from both sides of our garden and Handy Gardeners did a great job. Todd was really friendly and professional.
As we had lots of waste they offered the option of removal by van, which saved us money and having to deal with it through another means (which cost was on par). At the end of a long day of cutting in the heat, when I wanted a bit more height removing from a tree it was no problem and they sorted it. They also left everything really tidy.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great gardener

Todd did a fantastic job in my garden today, he cleared up all the overgrowth from the summer within a couple of hours and the garden looks better than I ever remember it.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great visit from one of their staff…

Great visit from one of their staff members named Todd, my garden was getting rather over grown and had lost its lustre.

They were in and out and wasted absolutely no time, very professional, had the tools they required and needed nothing other than access will definitely be going back to them for all my gardening needs.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Looks even better than when I moved in!

My front garden was overgrown and unmanageable after all the rain we had in July but Todd and his colleague took care of all the weeds and pruning no problem. There was also a climbing trellis plant that had come away from the wall I was worried might need a second visit but surprisingly they were able to replace the trellis then and there! Arrived a little late due to traffic but let me know if the delay so I didn’t mind and they reduced the labour charge as they got the job done in less than the quoted time anyway! Ended up having to pay a little more for extra waste bags to be taken away but worth it overall for the efficiency and quality of service. So relieved not to have to come home to a messy garden anymore - thank you!

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

They cut a front hedge for me and did a…

They cut a front hedge for me and did a fair job, however, Unfortunately the estimate and price system they use is obviously a way of them claiming huge amounts more from what was originally thought to be a reasonable price. The end price was a total shock… they asked for an additional £360! I was flabbergasted to say the least. They insisted on cash or an advance bank transfer payment (no one pays in advance so there was no choice but to pay by cash!) which meant having to go to the cash point whilst they waited.
I asked the guy on site to reduce the extra waste charges and they agreed but by only £60…. To charge this amount per waste bag is scandalous.
Their response to consider a reduction by Mia was met with defence and refusal referring back to the original estimate and small print. Not very helpful. What these people have failed to realise is that I run a portfolio of over 100 properties which if they had performed adequately they may have had the chance to have considerable further work from me. But now I certainly won’t be using them or recommending them. Very disappointed they were not willing to see it from the customers side.

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible experience and team. Would not recommend

Terrible experience. Job was completed - and the team removed the garbage (despite my instructions not to). I then asked for garbage removal to be removed from
Invoice (which is overpriced!) - and the team came around and dumped the garbage outside our front door. They even removed it from the bags. It wasn’t even our garden garbage contents - as it contained trees etc. Team appalling in my contact with them - rude / unpleasant and not helpful. Would never use again nor recommend to anyone.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent team

Todd and his colleague were great to work with and did an excellent job. They arrived early ( having checked that was ok) we’re professional, helpful and came with suggestions. They did a good job and then cleaned up. I will definitely ask them back.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend Todd and George for…

I would recommend Todd and George for garden clearance. They did a quick and thorough job in clearing our rubble filled jungle turning it back into a garden with potential

They took care to leave both the back and front of our home really tidy

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

A very professional and meticulous service.

Todd and his colleague were very professional, polite, and extremely skilled. My garden was transformed from an overgrown mess to a thing of beauty. They were very thorough and detailed, determined not to miss a single weed, Thank you.

August 5, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look