Handy Rubbish Reviews 

189
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were unhappy with their experience overall. People frequently complained that the final price increased significantly once the team arrived compared to the initial quote given over the phone or via photos. Customers felt deeply misled by unexpected extra charges, sudden changes to agreed costs, and poor communication from the office staff. Though some reviewers were happy with the actual collection team, noting they were polite, friendly, and efficient. People also mentioned that the workers arrived on time and completed the job quickly, making the physical clearance smooth. Consumers appreciated when the removal was handled smoothly despite the scheduling and pricing frustration.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. Many consumers... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions regarding pricing and reliability. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting their polite, helpful, and... See more

Product

Users describe ambiguous experiences with the product and quoting process. People note that accurate lists... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing mixed experiences regarding punctuality and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more

Company replied

Rated 1 out of 5 stars

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more

Company replied

Rated 1 out of 5 stars

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more

Company replied

Rated 1 out of 5 stars

Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't

Company replied


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Information provided by various external sources

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(189)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient!

This is the first time I have used Handy Rubbish. I chose them based on their great reviews and they didn't disappoint.
They arrived on time, were professional, friendly, efficient and so quick.
Soon after the job was done I received a call from the office making sure I was happy with the work before they took the payment.
I would definitely recommend Handy Rubbish and will use them again if I need to.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, thorough and good value.

This was the first time I have used Handy Rubbish. I needed them to remove a mixture of wood DIY waste, garden soil and rubble and old roofing sheets. Their quote was the lowest of several I sought. They came at a time of my choosing and did the job quickly and thoroughly. The guys were very friendly and a pleasure to deal with. I wouldn’t hesitate to use Handy Rubbish again based on this experience.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

I am a first time client for Handy… Wardrobe removal

I am a first time client for Handy Rubbish and we had some wardrobes that needed removing and disposing of. The company responded to my e-mail enquiry most efficiently. A price was agreed and payment information given. The removal took place as agreed and all went smoothly. The job was completed within 24 hours of my enquiry! After removal I was then telephoned to sanction the card payment of the agreed sum. Most efficient and helpful service. Strongly recommending this company. Thank you Handy Rubbish - From Tim Solway

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

Gret Rubbish Collection Service

I needed some bulky items taking away and called Handy Rubbish. From start to finish they provided a very friendly, reliable nad professional service, confirming everything on email and carrying out a smooth pick up on time o the day. i would definitely use them again for any major rubbish collection. Thank you
Job Ref 117383N

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

Patient when quoting, friendly and fast when collecting...

The company were friendly and efficient when quoting by email, and Ben patiently went back and forth with us over a few weeks while we worked out what we wanted to dispose of. Once we were finally ready, Ben arranged a collection for the next working day. On the day itself the lads were running late (6:30-7:30pm) but the office called at 3:30pm to let me know. I was ok with an evening collection and once they arrived with the van, they were friendly and fast. Happy overall, and the price was fine for the service and convenience we received. We had a very good experience.

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

This was such a simple and efficient…

This was such a simple and efficient process. I made a call and sent images of the rubbish. Got a quote, accepted it and next day all the rubbish was gone.
Staff on the phone and the clearance team were polite and efficient.
I'm clearing out a shed and garage - will be booking them again very soon.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Job Ref.112901

Job Ref.112901
Would highly recommend these guys. Very easy to book and prompt reply.
Two men turned up on the day on time. They were polite and courteous. I had rubbish in the attic and garden sheds. They were clean and tidy. Happy to remove their shoes when inside the house.
They took photos of items to be cleared and got me to check that there was nothing missing from the clearance.
I have now asked them to price up a further job of shed removal for me.
One of my neighbours has also enquired about their services.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Surprised..

I was very sceptical about these "Rubbish Collection" companies, but I had no other choice. I took the plunge and found "Handy Rubbish" online. The lady I spoke to on the phone was knowledgeable and reassuring. She explained EXACTLY how the system would work. On the day, 2 people turned up with a Luton van. the bought with them some scales, and individually took each bag of bubble and weighed it. The then took pictures of everything and sent it to their "Office". Almost straight away, I got a precise quote, the whole transaction was done within 20 mins, they were tidy and concise, I paid cash on the spot, and received a receipt via email the very next day. I would use them again., and have already recommended them to family members.

July 5, 2020
Unprompted review
Rated 4 out of 5 stars

House clearance in Edgware.

Used the company twice in the last week. They came on the Friday to clear my Fathers property. The Luton van was packed well, but probably needed another van in addition, which would have meant it could have all gone on the same day. Nevertheless, another day was booked for the following week, and the same team came.

They were prompt and arrived when they said that they would. Charged exactly what they said they would. On the whole I found the experience very satisfactory. There are firms that might be a little cheaper, but I was very happy with the service I received.

You will have to pay a nominal extra fee for mattress and fridge freezer disposal. Those items need to be recycled and disposed of environmentally, as will containers with paint and similar chemicals.

I know there are some negative reviews, and I have read those concerns, saying that, our experience was good, and I would recommend the firm.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Will use again.

Easy to use website, prompt reply from the team, job booked for the next day.
Arrived on time, set straight to work. Polite, courteous, thorough, and compassionate.
Job was during the midday heat, and yet the two staff members were extremely hardworking. Am very impressed, and shall use their services again. AL10 area.

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Contacted them this morning and all my rubbish was gone by 12! Friendly and professional team. Highly recommended.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

Excellent service from beginning to end.
Cleared all rubbish, on time in fact slightly early and very professional and friendly and reasonable priced - would use again.

May 4, 2020
Unprompted review
Rated 5 out of 5 stars

We have over couple years used Handy…

We have over couple years used Handy Rubbish to clear our loft and garage which was carried with great efficiency. With no damage to our property.
Today they cleared 2 sheds with same professional manor, would recommend them for a good clearance job.

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic job!

This particular job was quite complicated and labour intensive, having to negotiate lifts, security gates, carparks, basements and top floors (!) but throughout both handymen were friendly, calm, extremely efficient and never once showed anything other than true professionalism. Thank you Handy Rubbish team!

October 15, 2019
Unprompted review
Rated 4 out of 5 stars

A very good experience with Handy Rubbish Removals …

Had a very good experience with Handy Rubbish Collection services, I am clearing a basement flat in Acton, West London, and made tha appointment the day before for an early morning collection. They arrived promptly, made a quick survey and got to work.
The van was clearly identified with their professional logo, and within the alotted time they had hauled all the load up and out to the van.
They made a tough job very easy.

Thanks Handy Rubbish

This review is in reference to job Ref: 91273N, August 21 2019

August 22, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look