Handy Rubbish Reviews 

189
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were unhappy with their experience overall. People frequently complained that the final price increased significantly once the team arrived compared to the initial quote given over the phone or via photos. Customers felt deeply misled by unexpected extra charges, sudden changes to agreed costs, and poor communication from the office staff. Though some reviewers were happy with the actual collection team, noting they were polite, friendly, and efficient. People also mentioned that the workers arrived on time and completed the job quickly, making the physical clearance smooth. Consumers appreciated when the removal was handled smoothly despite the scheduling and pricing frustration.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. Many consumers... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions regarding pricing and reliability. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting their polite, helpful, and... See more

Product

Users describe ambiguous experiences with the product and quoting process. People note that accurate lists... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing mixed experiences regarding punctuality and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more

Company replied

Rated 1 out of 5 stars

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more

Company replied

Rated 1 out of 5 stars

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more

Company replied

Rated 1 out of 5 stars

Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't

Company replied


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Information provided by various external sources

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

189 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(189)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast & Efficient

We booked handy rubbish to clear our yard of builders rubble and pallets.
The team were on time and very efficient.
They did a great job, very polite and I would not hesitate to recommend them.

August 21, 2019
Unprompted review
Rated 4 out of 5 stars

Job Ref 52155N

Job Ref 52155N
Handyrubbish did some work for me in April 2018. They were prompt, courteous and efficient and I would have no trouble in recommending them to anyone else.
Kieran

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

5 * Service

Job Ref.64971N
I have dealt with Handyrubbish on multiple occasions and they have been by far the best removal company I have had the pleasure of dealing with.
They are prompt and can always accommodate late notice removals.

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent job done

Excellent job done. Very efficient, professional and polite customer service. The job went very smoothly. I would definitely hire this company again.

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

Polite, Fast, & Efficient. Great Stuff!

On the Saturday before a Bank Holiday Monday i contacted Handyrubbish i had been left in the lurch by builders who had left me with a heavy/large load in my garden to have removed from my premises. My phone call was answered by a very polite & professional fellow who after viewing photos of the load that i needed to be cleared quickly called me straight back with a price and an appointment for half an hours time to have the load taken away.. Two fellows arrived to do the necessaries. Although the price did change and go up once they' arrived as we realised that the heavy load that i had was somewhat larger then we had first anticipated the same fellow who i spoke with initially then very patiently explained the reason for the price increase to me without any pressure from them to go ahead with the job so, the choice was all mine. Although, the new price did sound rather high to me i wanted the load gone so i agreed to it. However, while the two real nice guys were carrying the rubbish out to their truck i was contacted again by the same fellow who i had spoken with twice previously to inform me that they had made a mistake and that the actual cost was Infact reduced back down to a lower rate.... which saved me £60.. needless to say i was very pleased as that was a great gesture on their part and showed that they are an honest company to deal with. The whole procedure was all dealt with from start to finish in about an hour and a half if that! I would most certainly have no hesitation in booking this company again in the future to remove rubbish for me. I would be happy to recommend them to anyone whom i know who may need a rubbish removal company. The service which i recieved was 10/10 . Many Thanks. :)

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Immediate response to initial enquiry email and the guys who came to remove a load of fitted carpet were polite, friendly, and super efficient. Highly recommend.

August 10, 2018
Unprompted review
Rated 5 out of 5 stars

TW12

TW12
This is an excellent company. The chaps they sent did a first-class job and I have no hesitation in recommending them.

August 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great job

Very quick response, great communication, job was done on time, quickly and efficiently. Highly recommended.

July 31, 2018
Unprompted review
Rated 1 out of 5 stars

We booked in for the removal of a shed…

We booked in for the removal of a shed and some garden waste for 9am on Friday 27 July in N12. We helpfully received a call on Thursday afternoon to confirm the booking.

My husband and I took a half day of annual leave and began removing what we could from 8am. We received a call at 9am (when the removal team were supposed to arrive) stating that the van had broken down and they weren't able to come. No alternative was offered, despite the fact that we had explained that we had arranged this in advance and calling us at the time that they were due to be at the property was not acceptable.

We tried to see if someone could come to simply remove the waste and do the shed at a later date, and were told that this would form two separate charges. No offers of goodwill were made as a gesture for the inconvenience and we were left to do multiple dump trips in our car and try and find someone else for the shed at the last minute.

Book elsewhere and don't use this company!

July 31, 2018
Unprompted review
Rated 1 out of 5 stars

Yes they were rubbish

Yes they were rubbish. Booked a week in advance - cleared out my garage and they phoned me 30 minutes before arranged time to say they had to cancel. I asked for options and they actually put the phone down on me. I then called JunkBunk who came at 19:30 on a saturday to rescue the situation. Use them, handyrubbish were rubbish. Really rubbish. JunkBunk were £40 cheaper anyway.

August 19, 2017
Unprompted review

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