Hanson Electrical and Kitchens Reviews 754

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and pleasantness of the staff, from in-store assistance to delivery personnel. Many highlight the excellent service, noting the ease of online ordering, prompt communication, and efficient delivery and installation processes. People are also very satisfied with the quality and value of the products, with many appreciating the personalized advice and the ability to have old appliances removed. However, some customers experienced issues with kitchen installations, citing problems such as incomplete projects, incorrect measurements, wrong colored panels, and delays in delivery. There were also mentions of exposed extractor fans and rubbish being left behind.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the friendly and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, consistently praising the helpful and professional attitude of... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New Tumble dryer

Always bought from Hanson Electrical, good friendly service and love supporting local businesses, bought a tumble dryer this time.

Cheers Paul

January 30, 2026
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Paul.

Rated 5 out of 5 stars

Very easy to buy online and rang the…

Very easy to buy online and rang the same day asking about access to the premises and a delivery estimate on the day. The guys were friendly and respectful to our property would highly recommend

January 22, 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Gemma.

Rated 5 out of 5 stars

Fantastic independent retailer

From start to finish, our experience was first class. We placed our order over the phone on Friday and requested a delivery for the Monday, which was confirmed.

The driver called us half an hour before delivery (as promised) and arrived on time. The drivers were extremely pleasant and helpful, which was refreshing to see.

It's not the first time we've used this independent retailer and won't be the last.

Forget faceless online organisations and support your local, independent retailer!

January 26, 2026
Unprompted review
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Reply from Hanson Electrical and Kitchens

Thank you Kath for this great review.

Rated 5 out of 5 stars

Competitive price

Competitive price, friendly and helpful staff, prompt efficient service.

January 11, 2026
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Elisabeth for the great review.

Rated 5 out of 5 stars

Amazing service

Amazing service, ordered a fridge freezer late afternoon, and the guys delivered early next morning, as promised. Great team all round, from ordering to delivery.

December 17, 2025
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Reply from Hanson Electrical and Kitchens

Thank you so much for taking the time to leave us a great review.

Rated 5 out of 5 stars

Good service all round

good product, installers were punctual and polite - good service

December 14, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for a great review.

Rated 5 out of 5 stars

Ordered my tumble dryer and came in…

Ordered my tumble dryer and came in afew days at a morning time slot to suit me. Text me and was there in 10 minutes. Professional from ordering to delivery. Would definitely go with Hansons again and recommend to anyone. Thankyou for a stressfree experience.

December 14, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Amanda for leaving us a great review.

Rated 5 out of 5 stars

Excellent service

Product in stock, delivery in 2 days, delivered at tge time given, friendly staff.

December 20, 2025
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Reply from Hanson Electrical and Kitchens

Thank you Angela for a great review.

Rated 4 out of 5 stars

4.5*It would have been a 5 if the…

4.5*It would have been a 5 if the delivery men had rung half hour before they delivered as I was told they would. I was in the back garden and they came to the front so missed them . So had to rearrange delivery . Apart from that everything was fab . I would buy again from them .

December 3, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered online on a Wednesday evening for free delivery on Friday. Received a call on Thursday morning to thank me for the order and explain the delivery slot. The delivery driver rang when they were 15 minutes away and delivery was extremely friendly and efficient. Can’t fault the service

December 10, 2025
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Reply from Hanson Electrical and Kitchens

Thank you Kathryn for such a great review.

Rated 5 out of 5 stars

Perfect

Perfect! Great pre sale and after sale support

November 15, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Trevor for a great review.

Rated 5 out of 5 stars

Satisfied customer

Ordering was easy, kept informed and delivery as scheduled. Always use them for my electrical equipment.

November 26, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Lesley for a great review.

Rated 5 out of 5 stars

Very competitive price for the item we purchased

Very competitive price for the item we purchased.
Bought on Hanson's website. So easy to do and they delivered on time. Brilliant service. Will definitely order from Hanson's in the future.

November 23, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for this great review Maureen.

Rated 5 out of 5 stars

New Kitchen

Many thanks to Chris Urry for the design and to Ant and his team for the installation of our kitchen, Chris for suggesting little tweaks to make the kitchen look great, Ant for everything being organised, so that everything went very smoothly.

November 17, 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Paul.

Rated 5 out of 5 stars

Very competitive prices

Very competitive prices, easy to order and even received the item early as the company were delivering in my area. Would definitely buy from Hanson Electrical again

Lorraine Boynton

November 14, 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Lorraine.

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