Hanson Electrical and Kitchens Reviews 755

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the personalized approach, efficient delivery, and smooth installation processes for products. Reviewers are particularly impressed with the quality of products and the overall ease of ordering and receiving items. However, some customers also noted issues with kitchen installations, mentioning an incomplete project, incorrect unit colors, and measurement discrepancies. A few other people also felt that delivery times were not always as initially communicated, and there were instances of rubbish being left behind after work was completed.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and friendliness of... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently find the service to be positive, highlighting its efficiency and helpfulness. Many... See more

Product

Customers had positive experiences with product. Many reviewers praise the great value for money and the... See more

Order

Users describe positive interactions with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

Always the personal service, able to give the delivery drivers information on how to find my Home about an hour before they came to me. Installed the washing machine, took the old one away. Lovely and... See more

Company replied


Company details

  1. Electronics Store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

We have used Hanson before and always…

We have used Hanson before and always find the service excellent. On this occasion there was an issue with the delivery date but once the team were notified the issue was acknowledged and immediately rectified and the delivery/ installation team were punctual, efficient and very polite. I would definitely recommend them.

December 10, 2023
Rated 5 out of 5 stars

Easy to order on line for washing machine

Easy to order on line. Then received phone call advising delivery approx time on date requested. Received another phone call 20mins b4 delivery. Lads who delivered were very courteous and respectful. Would definitely recommend this company

December 6, 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Paul for taking the time to leave us a great review.

Rated 4 out of 5 stars

Good

Good, fast service by Hanson Electrical. Delivery men very good. On unpacking the fridge freezer they pointed out to me some damage on the fridge door. This was reported to Hanson Electrical and I was told that they would arrange with Beko to have the door replaced.
However, there has been a bit of a delay in getting the part and I am still waiting for the replacement.

November 10, 2023
Rated 5 out of 5 stars

Delivery drivers were fantastic

Delivery drivers were so helpful with unpacking our new fridge which was fantastic as I'm registered disabled

November 17, 2023
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Reply from Hanson Electrical and Kitchens

Thank you for the review Sara.

Rated 5 out of 5 stars

Needed an oven fast

Needed an oven fast. Ordered and delivered next day. Delivery lads were very polite and delivered oven to where I needed it. Many thanks.

November 6, 2023
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Reply from Hanson Electrical and Kitchens

Thank you for leaving us a great review Robert.

Rated 5 out of 5 stars

Fantastic Company!

We ordered a fridge freezer at 3:00 P.M. on a Sunday and it came at 10:00 A.M. the very next morning. The men who came were extremely pleasant and friendly. They quickly installed the fridge freezer and took our old one away and removed all the packaging. We were so impressed with the efficiency and customer service of Hanson Electrical. We have not used Hanson Electrical before, but we will buy all our electrical appliances from them in the future.

October 22, 2023
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Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

Online order

Easy to order online, received phone call to confirm delivery date and time and answered all queries. Very friendly and helpful. Delivery was on time as scheduled

October 18, 2023
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Reply from Hanson Electrical and Kitchens

Thanks for the great review Jo.

Rated 5 out of 5 stars

Next day deliver

Ordered Friday, delivered Saturday. Perfect thank you

October 13, 2023
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Reply from Hanson Electrical and Kitchens

Thanks Jo

Rated 5 out of 5 stars

Go Independent

Best price and excellent service and happy to support a local independent retailer that is smashing it out of the park!!

October 10, 2023
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Reply from Hanson Electrical and Kitchens

Thank you Leigh.

Rated 5 out of 5 stars

Small undercounter fridge

I purchased a small fridge to replace one that was no longer working, for my parents who are in their mid 80's. They were concerned as neither of them can lift anything heavy. Hanson's rang me as soon as I had mentioned this on the order, and reassured me that the delivery men would do everything. This was the case and my parents were not only pleased with their new fridge, but delighted with the way it was delivered etc.

October 3, 2023
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Reply from Hanson Electrical and Kitchens

Thank you for leaving us a great review Jo.

Rated 1 out of 5 stars

Very rude sales assistant

We visited the Willerby Rd store today at 2.45 to look at washing machines we were approached by a sales man told him just looking after the 3rd time of approach he started saying bosch have a deal on we told him we weren't interested in that make at which point he became very confrontational saying that hover were very tinny and that he couldn't show us anything else so after a quick look at another washing machine we left only to order the one we wanted from AO won't be giving them our custom

September 12, 2023
Unprompted review
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Reply from Hanson Electrical and Kitchens

Morning Mr Woody, I'm so sorry for the experience you encountered at Hanson Electrical yesterday. We are a family run business and heavy pressure selling is not something we do. I have passed your comments onto the Manager and we will look into this matter to resolve. I would really hope you would give us a second chance to prove this is not the company way and yesterday was one off.

Rated 5 out of 5 stars

Superb staff and support

Fantastic knowledge. Offered practical solutions, made sure our budget was always considered and took real care of us.
No pushy sales!
Would highly recommend you choose the Hanson team

August 18, 2023
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks Danny for this brilliant review.

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