Hap has an amazing reputation as a hospitality staff provider for many reasons. As a staff member the management teams are always on hand to support colleagues, respond to queries quickly and alway... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve genuinely had a great time working with HAP. The entire experience has been both enjoyable and rewarding. The staff are incredibly supportive—whether you’re on-site or off-site, they’re always r... See more
I did my first ever bar shift, which just happened to be at the National Bowl, Milton Keynes. Registration was friendly and straightforward, and despite being a complete bar novice, the bar managers... See more
Since I have worked n Clubs Bars, Restaurants and Hotels as a Waiter, Butler and Bartender over London If I am considered to be part of your team, you will accomplish the best out of me and you... See more
4.6
Excellent
270 reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with hap…
I had a great experience with hap Solutions. The team was professional, responsive, and extremely helpful throughout the entire process. Communication was clear and timely, and any questions I had were answered quickly and thoroughly. Everything was handled efficiently and exactly as promised, which made the whole experience smooth and stress-free. I wouldn’t hesitate to use their services again and would highly recommend them to others.
February 24, 2026
Unprompted review
Went to emergency hospital
Went to emergency hospital. They gave me 2 prescriptions. One was covered the other one wasn't. No alternative for the one that wasn't covered. This company shouldn't be in business. Don't use them.
February 18, 2026
Unprompted review
I find they are always quick in…
I find they are always quick in responding to queries and help if needed, some good placements, if you put in the hard work they recognise it, never had any issues. fair employer
February 16, 2026
Unprompted review
They are really gud and trustworthy
They are really gud and trustworthy
February 9, 2026
Unprompted review
My experience was good
My experience was good, which they noticed Me whenever some of my documents visa expired and I gave a new one to them. It's was nice talking to them too.
February 2, 2026
Unprompted review
had a great experience with HAP…
had a great experience with HAP Solutions. Their service was professional, fast, and very reliable. The team was helpful, friendly, and answered all my questions clearly. Everything was delivered on time and exactly as promised. I highly recommend HAP Solutions to anyone looking for quality service and excellent customer support.
January 14, 2026
Unprompted review
Hap Solutions appears to be a…
Hap Solutions appears to be a legitimate staffing and event services company with a generally positive reputation among event workers and reviewers.
Strengths: supportive team, enjoyable roles at events, clear communication and smooth onboarding processes for many.
Areas to watch: shift confirmation and scheduling can sometimes be inconsistent, and not every worker’s experience is the same — satisfaction seems to depend a lot on the specific event, manager, and individual expectations.
December 23, 2025
Unprompted review
I am always applying for jobs on the app
I am always applying for jobs on the app but in the end it is not confirmed always and I am not the only one experiencing this we are about 8 going through this same issue what is the problem
November 30, 2025
Unprompted review
I had a Great experience from the seem…
I had a Great experience from the seem less interview process and also I had an opportunity to be trained.
November 26, 2025
Unprompted review
First Assignment
Excellent support after first assignment, I was unsure of things at event but was given quick responses to my queries and that gave me confidence to them being resolved and they were.
November 23, 2025
Unprompted review
Hap solutions is a very great company…
Hap solutions is a very great company would recommend other people to join people are very nice always helpful
November 19, 2025
Unprompted review
To know that I am punctual and I don't joke when work is going on.
Since I have worked n Clubs Bars, Restaurants and Hotels as a Waiter, Butler and Bartender over London
If I am considered to be part of your team, you will accomplish the best out of me and you wouldn't want me to leave your team and Organisation.
November 19, 2025
Unprompted review
Great to working wid you
Great to working wid you. Had a good experience each and every time.
November 2, 2025
Unprompted review
This company asked for my passport for…
This company asked for my passport for I .D then asked me to send a video of myself for the interview . Introducing myself . But I think it was a scam
April 22, 2025
Unprompted review
Reply from hap Solutions
Hi k B, thank you for sharing your feedback. We completely understand your concern and want to reassure you that we are a legitimate company.
As an employer, we are legally required to collect proof of identity and right to work before employment. That’s why we ask for a copy of your passport and a short introduction video as part of our onboarding and verification process. We also ask all candidates to bring their original documents to their first shift or induction day so we can verify them in person.
Your personal information is handled securely and used only for verification purposes. If you’d like to confirm any details or speak directly with our team, please contact us at support@hapgroup.co.uk.
Thank you for the opportunity to clarify.
hap Solutions
Great… It was easy and straightforward.
October 20, 2025
Unprompted review
A job well done
It was easy to navigate through each step. I find no difficulty going through the four steps for my registration. Thanks
October 17, 2025
Unprompted review
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