Happier Cars Reviews 

123
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Another business set up in the same site. Any information send to serious fraud team Rayleigh police station Harlow Van Sales Limited

Rated 1 out of 5 stars

Awful customer service, passed from pillar to post after being sold a car that gave us no end of problems from day one. No one at Happier Cars initially wanted to take responsibility for. After months... See more

Company replied

Rated 3 out of 5 stars

They did a great job selling my car, nice people to deal with, the communication could have been a little better once they had sold the vehicle. However getting the money afterwards took two weeks lon... See more

Rated 4 out of 5 stars

Only given 4 stars as only just got the car today. From start to finish communication and service has been perfect. Richard was very friendly and helpful. Guys at the garage were also extremely helpfu... See more

Company replied

Company details

  1. Car Dealer

Written by the company

We aim to make buying a car from Happier Cars a pleasurable experience. Nothing is too much trouble and we know that the key to our success is working with you in partnership; offering you exceptional personal service to both meet your needs and develop long lasting relationships. Many of our customers buy their next car from us meaning repeat business is an important part of our service. You can be rest assured that our knowledge and passion is entirely matched by our professionalism and integrity. With a growing social media following, a new site in our purpose built garage in Harlow, Essex and a new website to display our expanding stock and a growing customer base, we look forward to hearing from you. If you haven't been in contact already, we would like to invite you to meet our team and see first-hand why so many are now choosing to buy and sell their car with Happier Cars.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

123 reviews

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No recent history of asking for reviews

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2.3

All reviews

(123)

1 review in the last 12 months

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Rated 5 out of 5 stars

Quality service!

Was very impressed with the service received from Happier cars, from the initial meet and greet, to driving the car away smooth and efficient service throughout the customer experience. Love my new car, all thanks to you guys, great warranty offered, and breakdown recovery. Will highly recommend.

May 20, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

Thank you Sonny, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Service I received was fantastic from…

Service I received was fantastic from my initial enquiry to the collection of my vehicle.Jack was very knowledgeable and kept me updated at every stage.They arranged a new MOT,service and a valet which has made the car look like its brand new,I m exceptionally happy with it

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I originally came to Happier Cars because I needed a car for my daughter last year, I have since bought 3 cars from them and the customer service is fantastic from the whole team very knowledgable as well, they have previously sold 4 cars for me and my family as well through their sale or return service.
I would highly recommend buying and selling a car with Happier Cars.

May 1, 2024
Unprompted review
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Reply from Happier Cars

Thank you Dean, it was a pleasure to help you.

Rated 1 out of 5 stars

totally untrustworthy company

Terrible company, avoid it at all costs. If only I could leave a 0-star review. This company sells unroadworthy cars and fraudulently passes the MOT in order to make a sale. Mercedes dealership told me my car was unsafe to drive and it would not have passed the MOT. I informed Happier Cars of this and requested for a refund within 30 days as per my rights under the Consumer Rights Act. All this company did was ignore all my correspondence. I paid cash for my car in March 2024, we're now in May and they still owe me my refund. Their webchat is a joke, when you report an issue, all they provide you with are stock responses, asking for your contact details and say someone will contact you but no one ever does. They make you all sorts of promises at the time of sale, which they never fulfill after you’ve purchased the car. This is a small company that has no independent complaints procedure; the same people that sell you the car, are the same people who will look into your complaint. Also, they are not registered with any trade association; this is a big red flag. Any reputable dealership would sign up to a motor trade association, it’s unfortunate I didn’t know of this before I purchased my car. They knowingly put my family in danger by selling an unsafe car. They think they are above the law.

March 9, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

I’m sorry you’ve encountered a bad experience, we do not carry out MOT’s on site, ALL MOT’s are completed at reputable independent 3rd party companies who operate under their own licence which we have no input to their testing process. You took your Mercedes to a Mercedes main dealer service centre who are well known to find faults especially with a vehicle of the age of the one you purchased. In this case they found a buckle on the inside of one of the alloy wheels. This could have happened at any time after sale from hitting a pot hole or kerb. We didn’t challenge this and our aftersales manager contacted you to arrange a new wheel to be delivered to the Mercedes service centre, all at our cost and you didn’t comply. We emailed you on several occasions to arrange collection of your vehicle so we could rectify this issue and we had no reply. Our complaints policy is clearly stated on our website along with our warranty procedure, which you didn’t follow. However we would like to get this rectified for you so please contact us.

Rated 5 out of 5 stars

Love my new car!😊

Love my new car!😊
The sales team are great especially
Jack he was so helpful,not pushy at all and went above and beyond to help me,He also gave me a good price for my car more than other dealers and what auto trader advised.
The only problem I encountered was with Accounts they were not very responsive but the sales team sorted it for me.
I Would definately purchase another car from happier cars.Thankyou happier cars!!

April 27, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

Thank you Amanda, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Thanks happier cars!

Thanks happier cars, I absolutely love my new convertible, can't wait for the sun to shine!

May 5, 2024
Happier Cars logo

Reply from Happier Cars

Thank you Louise, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Happier Cars sold my vehicle for me

Happier Cars sold my vehicle for me, they achieved a far higher price, which was agreed on signing up to their SOR service. As it was being sold at retail price. It had to be in retail condition. It needed some paintwork repairs which they arranged and they refurbished the Alloy Wheels and returned me the price agreed, which was far more then I could have achieved. It definitely took the hassle out of selling my car privately.

Thanks again

April 30, 2024
Happier Cars logo

Reply from Happier Cars

Thank you Neritan, it was a pleasure to help you sell your car 🚗

Rated 5 out of 5 stars

I purchased a Mercedes C Class which…

I purchased a Mercedes C Class which I'm over the moon with, Jack at happier Cars was amazing to deal with, thank you so much.

May 1, 2024
Happier Cars logo

Reply from Happier Cars

Thank you Mathew, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Buying my car from Happier Cars was an…

Buying my car from Happier Cars was an easy and stress free process, the team were helpful and I'm very happy with my new car.

April 17, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

Thank you Bryan, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Jack assisted us and I was able to…

Jack assisted us and I was able to leave with a beautiful car, thanks to all the sales team at Happier Cars, it's been an enjoyable process.

April 16, 2024
Unprompted review
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Reply from Happier Cars

Thank you Orgest, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

This was my first purchase

This was my first purchase! Everything went very well, Ian did a great job informing me about the vehicle I wanted and everything easy for me to understand. Thanks everyone at Happier Cars

April 17, 2024
Happier Cars logo

Reply from Happier Cars

Thank you Kyle, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 5 out of 5 stars

Purchased my car from Happier Cars

Purchased my car from Happier Cars, sales team were outstanding, very happy

April 15, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

Thank you Ristor, it was a pleasure to help you, we wish you happier driving in your new car ! 🚗

Rated 1 out of 5 stars

The word of Ian Mack cannot be trusted

The word of Ian Mack cannot be trusted. Purchased 30k car from them, reported an issue to Ian within two days, in that the exhaust needed the heavily corroded bolts replacing as it had a slight blow. Made Ian aware, and sent across the quote to rectify. We agreed (in writing) that he would pay half of the cost, so had the work done. Sent over the proof of payment, Nothing, have sent a reminder email every Monday for 12 weeks. Zero response, it’s not about the value of the repair just the principle. He cannot be trusted.

March 21, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

I can only apologise for your experience, I am now doing with all Aftersales, please can you forward your receipt to accounts@happierfinance.co.uk so I can look into getting this rectified for you

Rated 1 out of 5 stars

The worst car dilar in the UK

January 8, 2024
Unprompted review
Happier Cars logo

Reply from Happier Cars

I have requested more details from you and you have not responded, I can not find your name on our data base, I can only assume this is an incorrect review.

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