Another business set up in the same site. Any information send to serious fraud team Rayleigh police station Harlow Van Sales Limited
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful customer service, passed from pillar to post after being sold a car that gave us no end of problems from day one. No one at Happier Cars initially wanted to take responsibility for. After months... See more
Company replied
They did a great job selling my car, nice people to deal with, the communication could have been a little better once they had sold the vehicle. However getting the money afterwards took two weeks lon... See more
Only given 4 stars as only just got the car today. From start to finish communication and service has been perfect. Richard was very friendly and helpful. Guys at the garage were also extremely helpfu... See more
Company replied
Company details
Written by the company
We aim to make buying a car from Happier Cars a pleasurable experience. Nothing is too much trouble and we know that the key to our success is working with you in partnership; offering you exceptional personal service to both meet your needs and develop long lasting relationships. Many of our customers buy their next car from us meaning repeat business is an important part of our service. You can be rest assured that our knowledge and passion is entirely matched by our professionalism and integrity. With a growing social media following, a new site in our purpose built garage in Harlow, Essex and a new website to display our expanding stock and a growing customer base, we look forward to hearing from you. If you haven't been in contact already, we would like to invite you to meet our team and see first-hand why so many are now choosing to buy and sell their car with Happier Cars.
Contact info
Burrs Farm, Foster Street, CM17 9HP , Harlow, United Kingdom
- 01763295333
- hello@happiercars.co.uk
- happiercars.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Quality service!
Was very impressed with the service received from Happier cars, from the initial meet and greet, to driving the car away smooth and efficient service throughout the customer experience. Love my new car, all thanks to you guys, great warranty offered, and breakdown recovery. Will highly recommend.

Reply from Happier Cars
Service I received was fantastic from…
Service I received was fantastic from my initial enquiry to the collection of my vehicle.Jack was very knowledgeable and kept me updated at every stage.They arranged a new MOT,service and a valet which has made the car look like its brand new,I m exceptionally happy with it
Great service from this company
Great service from this company, 5 stars from me, they were really helpful and friendly and organised delivery. My car is lovely, fully valeted and drives like a dream.
Excellent
I originally came to Happier Cars because I needed a car for my daughter last year, I have since bought 3 cars from them and the customer service is fantastic from the whole team very knowledgable as well, they have previously sold 4 cars for me and my family as well through their sale or return service.
I would highly recommend buying and selling a car with Happier Cars.

Reply from Happier Cars
totally untrustworthy company
Terrible company, avoid it at all costs. If only I could leave a 0-star review. This company sells unroadworthy cars and fraudulently passes the MOT in order to make a sale. Mercedes dealership told me my car was unsafe to drive and it would not have passed the MOT. I informed Happier Cars of this and requested for a refund within 30 days as per my rights under the Consumer Rights Act. All this company did was ignore all my correspondence. I paid cash for my car in March 2024, we're now in May and they still owe me my refund. Their webchat is a joke, when you report an issue, all they provide you with are stock responses, asking for your contact details and say someone will contact you but no one ever does. They make you all sorts of promises at the time of sale, which they never fulfill after you’ve purchased the car. This is a small company that has no independent complaints procedure; the same people that sell you the car, are the same people who will look into your complaint. Also, they are not registered with any trade association; this is a big red flag. Any reputable dealership would sign up to a motor trade association, it’s unfortunate I didn’t know of this before I purchased my car. They knowingly put my family in danger by selling an unsafe car. They think they are above the law.

Reply from Happier Cars
Love my new car!😊
Love my new car!😊
The sales team are great especially
Jack he was so helpful,not pushy at all and went above and beyond to help me,He also gave me a good price for my car more than other dealers and what auto trader advised.
The only problem I encountered was with Accounts they were not very responsive but the sales team sorted it for me.
I Would definately purchase another car from happier cars.Thankyou happier cars!!

Reply from Happier Cars
Thanks happier cars!
Thanks happier cars, I absolutely love my new convertible, can't wait for the sun to shine!

Reply from Happier Cars
Happier Cars sold my vehicle for me
Happier Cars sold my vehicle for me, they achieved a far higher price, which was agreed on signing up to their SOR service. As it was being sold at retail price. It had to be in retail condition. It needed some paintwork repairs which they arranged and they refurbished the Alloy Wheels and returned me the price agreed, which was far more then I could have achieved. It definitely took the hassle out of selling my car privately.
Thanks again

Reply from Happier Cars
I purchased a Mercedes C Class which…
I purchased a Mercedes C Class which I'm over the moon with, Jack at happier Cars was amazing to deal with, thank you so much.

Reply from Happier Cars
Buying my car from Happier Cars was an…
Buying my car from Happier Cars was an easy and stress free process, the team were helpful and I'm very happy with my new car.

Reply from Happier Cars
Jack assisted us and I was able to…
Jack assisted us and I was able to leave with a beautiful car, thanks to all the sales team at Happier Cars, it's been an enjoyable process.

Reply from Happier Cars
This was my first purchase
This was my first purchase! Everything went very well, Ian did a great job informing me about the vehicle I wanted and everything easy for me to understand. Thanks everyone at Happier Cars

Reply from Happier Cars
Purchased my car from Happier Cars
Purchased my car from Happier Cars, sales team were outstanding, very happy

Reply from Happier Cars
Sold my car through Happier Cars
Sold my car through Happier Cars, seamless process, highly recommend.

Reply from Happier Cars
lovely to deal with a really nice…
lovely to deal with a really nice company, very helpful from start to finish, I love my new car.
The sales team were really helpful
The sales team were really helpful, delivered my car with a new MOT and a full valet, I'm a very happy customer.
Excellent experience
Excellent experience. Good people good business.
Naz - Volvo XC90
Happier Car Finance run by Emma Warren
Happier Car Finance run by an associate of a company which scammed people of their cars in year 2020.
STAY away. They are scammers.
The word of Ian Mack cannot be trusted
The word of Ian Mack cannot be trusted. Purchased 30k car from them, reported an issue to Ian within two days, in that the exhaust needed the heavily corroded bolts replacing as it had a slight blow. Made Ian aware, and sent across the quote to rectify. We agreed (in writing) that he would pay half of the cost, so had the work done. Sent over the proof of payment, Nothing, have sent a reminder email every Monday for 12 weeks. Zero response, it’s not about the value of the repair just the principle. He cannot be trusted.

Reply from Happier Cars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



