We had a blocked drain & contacted Happy Drains on Sunday 11th January 2026. Arran arrived promptly on Monday 12th Jan, lovely young man, very personable & worked so hard to clear our drain, thank y... See more
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Review summary
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We needed our drains serviced, so contacted Happy Drains. The team kept me well informed on timings, and when Jordan arrived he completed the job quickly and efficiently, leaving everything clean and... See more
Company replied
We had an emergency issue on the weekend and a very helpful and highly professional young man called Oliver just saved us by coming late night and sorting it all out. Not only he fixed the blockage bu... See more
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The two people who attended were absolutely brilliant. Wessex water turned up and didn’t want to know. Dynorod waked away as did another firm. These two guys were professional and determined to resol... See more
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4.5
Excellent
362 reviews
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Replied to 100% of negative reviews
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timing was good
timing was good and they charged as they quoted and they did not look for excuses to charge more
August 20, 2025
Reply from Happy Drains Ltd
Hi London Eco Homes
Thank you for your positive feedback and for letting us know about your experience.
Kind regards
Happy Drains Ltd
Excellent Work
Tom was on time, explained everything he was doing, discussed sewer connection problems and solutions with me, and worked very hard to get the inspection cover installed before the approaching downpour hit us.
September 4, 2025
Reply from Happy Drains Ltd
Hi Tony
We appreciate you sharing your positive experience with us. We'll be sure to pass along your kind words to the engineer.
Kind regards
Happy Drains Ltd
Very efficient and reasonable
Plumbers arrived early, promptly fixed a very blocked kitchen sink, were very friendly and charged me what was quoted. Will definitely use again.
July 9, 2025
Reply from Happy Drains Ltd
Hi Jennifer
We're happy to hear that our specialist resolved your blocked sink issue quickly. Thank you for your positive feedback!
Kind regards
Happy Drains Ltd
Professional
It was fast and very professional expierience.
The blockage was removed in minutes.
July 2, 2025
Reply from Happy Drains Ltd
Hi Dorota
We're happy to hear that you found our service quick, friendly, and professional. Thank you for your positive feedback!
Kind regards
Happy Drains Ltd
Used Happy Drains on a few occasions…
Used Happy Drains on a few occasions and each time they have been prompt, professional and efficient.
August 25, 2025
Reply from Happy Drains Ltd
Hi Phillip
We appreciate you taking the time to share your feedback! We're happy to hear that the service was prompt, efficient, and polite while resolving the issue.
Thank you for your continuing custom.
Kind regards
Happy Drains Ltd
Person attending was very pleasent and…
Person attending was very pleasent and efficient, Job well done.
September 1, 2025
Reply from Happy Drains Ltd
Hi Dave
We appreciate you sharing your feedback. We're happy to hear the prompt and efficient service you received.
Kind regards
Happy Drains Ltd
Drain blocked
Have used a number of times to unblock drains.
Always been very prompt and efficient at a very reasonable cost.
Always happy to help.
Thank you
August 11, 2025
Reply from Happy Drains Ltd
Hi Chris
We appreciate you taking the time to share your feedback! We're happy to hear that the service was prompt, efficient, and polite while resolving the issue.
Thank you for your continuing custom.
Kind regards
Happy Drains Ltd
My plumbing issue was fixed in an hour
My plumbing issue was fixed in an hour! Quick and efficient. Left no mess. Thank god my kitchen works again.
August 21, 2025
Reply from Happy Drains Ltd
Hi Lin
Thank you for your positive feedback; we appreciate it greatly!
Kind regards
Happy Drains Ltd
Blew my Drains Out
Job done on time and as far as I know succesfully.
Personally I found survey report not the easiest to follow, the invoicing system coul be simpler. This should not detract from my satisfaction with the work done.
August 4, 2025
Reply from Happy Drains Ltd
Hi Mr Ball
Thank you very much for taking the time to review our service.
We appreciate you bringing this to our attention and are sorry to hear about your experience with regards the final paperwork.
Kind regards
Happy Drains Ltd
Poor attitude re doing a good job
Had both kitchen sink and bath tub with blockages. They looked very nice and professional on the phone. Contractor came, unblocked the bath, but then refused to do any work to unblock kitchen sink. First he said the access pipes under sink had turns so the rod couldn’t get through. Then when we suggested accessing from behind the washing machine, he pushed back even though we said we’d move the machine ourself. He also said we’d have to pay twice the quote we had accepted because this was a separate blockage, so separate job. He left, leaving us with the kitchen drain still blocked. We were still charged the original quote. Pimlico Plumbers came and their rod found its way straight away and they did the job. I can accept when contractors are incompetent. That happens. But not putting in their best effort and charging customers when the job hasn’t been done?
REPLY TO HAPPY DRAINS REPLY TO MY ABOVE REVIEW
Many thanks for your reply. I’ll give you A LOT of credit and command your policy of charging a fixed price, and a reasonable one. However; (1) It’s all about managing customers’s expectations, isn’t it? I explained clearly what the issue(s) were. And when the contractor came, he first went to the kitchen (on a higher floor) to try and unblock it before going back to the bathroom. (2) He was unwilling to help unblock the kitchen drain even though I accepted the additional charge. You charged me about £120. I paid Pimlico Plumbers £405. Yes, they are far more expensive and on another day, you would probably be my hero as you might be for many others, saving them a lot of money. But I’ll repeat, the contractor that came had a poor customer service mentality. He might also have been incompetent or have the wrong equipment. One ends up accepting to pay far more to avoid a repeat of that experience and the huge waste of time, having to stay at home a full day. I wish you the very best. We want to see companies like your succeed. I’m sure you’ll learn from the experience.
July 22, 2025
Reply from Happy Drains Ltd
Thank you for taking the time to share your feedback. I want to clarify our position so there is no misunderstanding.
We operate a fixed price policy per blockage. This means each separate blockage is treated as an individual job. Where more than one blockage is present, additional time, equipment, and effort are required, and we charge accordingly. This is a fair and transparent approach that ensures we can continue to provide professional services while covering our costs.
In your case, the bathroom blockage was cleared under the original agreed price. The kitchen blockage, however, was a separate issue and therefore not included within the original quotation. Our engineer correctly explained that this would require additional work and a separate charge.
I appreciate that you may have felt disappointed, but it would not be reasonable for us to provide additional services beyond the agreed work without charging. While we regret that this caused frustration, we must be clear that we cannot provide something for nothing — unfortunately, business does not work that way.
That said, I will be reviewing the situation with the attending engineer to ensure everything was communicated clearly and handled professionally.
Thank you again for your comments. We will take them into account as we continually aim to provide a fair, honest, and professional service.
Great Service
Great Service. They know what they are doing and how to go about doing it. Clean and tidy workmanship.
August 28, 2025
Reply from Happy Drains Ltd
Hi Saif
We appreciate you taking the time to share your positive experience! We are so glad the engineer resolved the issue efficiently.
Kind regards
Happy Drains Ltd
Prompt and efficient service from start…
Prompt and efficient service from start to finish.
Operator turn up on time and left the area in a clean state. Both the telephone exchanges and the operator were polite and professional. Thank you.
July 28, 2025
Reply from Happy Drains Ltd
Hi Michael
Thank you for the 5 Star review.
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpful, efficient, and friendly service you received.
Kind regards
Happy Drains Ltd
Very quick response time and a service with a big smile
Very quick response time and the gentleman who came to unblock the drain sorted us out in less than 10 minutes, all the time with a big smile on his face despite the stinky smell coming out of our drain :)
August 26, 2025
Reply from Happy Drains Ltd
Hi Paul & Maru
Thank you so much for taking the time to leave us a 5 Star review! 😊
We’ll make sure to pass your kind words on to the engineer.
Kind regards
Happy Drains Ltd
They were quick to respond and in…
They were quick to respond and in fixing the problem.
August 4, 2025
Reply from Happy Drains Ltd
We appreciate you taking the time to share your positive experience! We are so glad the engineer responded quickly and resolved the issue efficiently.
Kind regards
Happy Drains Ltd
Reply from Happy Drains Ltd
Hi Claire
We're happy to hear that the service was professional and efficient. Thank you for your positive feedback; we appreciate it very much.
Kind regards
Happy Drains Ltd
Excellent service each time
Excellent service each time. Very efficient and price quoted before job is the price you pay. No cowboys or hidden costs. Highly recommended!
August 28, 2025
Reply from Happy Drains Ltd
Hi David
We appreciate you recommending us! we're happy to hear that our service was helpful and efficient for you. Thank you for your positive feedback; we appreciate it!
Kind regards
Happy Drains Ltd
Reply from Happy Drains Ltd
Hi Lynda
We're happy to hear that you had a positive experience with our prompt and skilled engineer. Thank you for your feedback.
Kind regards
Happy Drains Ltd
Great service
Second time using Happy Drains,and again amazing service from booking the date and professional service from the engineer.
I would recommend them with no hesitation.
Regards Darren
August 19, 2025
Reply from Happy Drains Ltd
Hi Darren
We appreciate you taking the time to leave us a 5-star review and recommending us, We are happy to hear that our engineer was professional and courteous. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Kind regards
Happy Drains Ltd
Excellent customer service that we have…
Excellent customer service that we have used them 3 times for different issues with our drains. Arrive on time, explain what there going to do and get on with it until problem is solved. Can’t recommend them enough
July 30, 2025
Reply from Happy Drains Ltd
Hi
We appreciate you taking the time to share your feedback! We're happy to hear that the service was prompt, efficient, and polite while resolving the issue.
Thank you for your continuing custom.
Kind regards
Happy Drains Ltd
Reply from Happy Drains Ltd
Hi Mr Ridley
We're happy you had a positive experience! Thank you for your kind words; we appreciate your feedback so much.
Kind regards
Happy Drains Ltd
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