Happygira Reviews 

Well made product and grandkids can’t get enough of this great swing!

DO NOT ORDER FROM THEM! I ordered a playpen and it came damaged, wrong parts, dirty, and missing an assembly guide. There was no clear place on the website to find an assembly guide and the YouTube video had no sound. After going back and forth with customer service via email and requesting a return FIVE TIMES they finally agreed to it, as long as I took photos of the damages. They said there is no way the damages were their fault but I truly believe it was a return they resold due to the missing user guide and the fact that the shipping box is in good condition. They said they are going to file a claim against the shipping company and have taken no accountability. The fact that I had to threaten them and still put in work to get a return is insane. They are still in review of my request. I ordered one on Amazon that was nicer, required no assembly and was less money.

Happygira, not only has superior products, they're customer service department goes above and beyond to communicate, and makes sure each transaction is delivered expeditiously, and to the customers liking. I appreciate the products and detail to the costumer experience and satisfaction!

The product initially was delivered in a beaten up box with rips and damage to the actual item. The team at HappyGira basically told me they thought that we created the damage and then told me they would ship me a new product IF I gave them a good review on TrustPilot. Weird, but I did it because I spent good money on this for my son and desperately wanted what I paid for. It has been 10 weeks, the new product has not arrived and the FedEx link they are sharing with me is from the first delivery in March. I think this company is fraudulent. Until I get what I paid for I’m not taking this down.

The playpen is high quality and the customer service is top notch. We accidentally broke a couple of pieces and they worked very quickly to help replace those pieces. I am a very big fan of the product and company!

We recently purchased a HappyGira Instant Setup Portable Playpen in advance of the birth of our first grandchild. We've used it several times to provide a safe place to interact with our grandchild without interference from family pets. It is a great product. It is very easy and quick to set up and take down. It provides ample room for multiple adults to engage in meaningful play with the baby in a safe and secure manner. We are thrilled with our purchase and look forward to many years of use as our family continues to expand!!

Damaged product and the company has no intentions to fix the issue.

Take your business elsewhere. How disappointing!

Also, the company only offered a solution (a new non-damaged product) if I gave them a positive review on trust pilot. I did, because it was positive (the customer service) and then was ghosted. With no new product. Absolutely deplorable. I regret spending money on a product from a company like this

HappyGira has proven to be a very safe and effective solution for my growing son’s needs. You can trust that your loved ones are in great hands with HappyGira products.

Wow! Happy gyra products seem nice. Their customer service stinks!!!! I ordered a twin bassinet and because I used a certain payment method, the shipping address converted to my address, not my son's. So I called immediately and they assured me that the address had been changed on the order. However, the bassinet showed up at home a few weeks later. When I called to inquire about getting it shipped back to them I was told they could not do that. So rather than spending hundreds of $ to ship it across the country. I ordered a second unit thinking I could keep the first for when the visit. However, when they opened up the 2nd box there was a pretty substantial dent in the mattress. They thought it would decompress on its own, but when it didn't I had them inspect further and they found a huge crack and hole in the mattress platform as well as a significant dent in the mattress itself. When I reached out to happygyra on day 7, they said they should try fluffing the mattress or using a hair dryer on it. When I wrote back to reiterate that the mattress platform was also broken, they replied that it was outside the return window and therefore all they could offer me was a $5 compensation. Absolutely ridiculous and the worst customer service I have ever encountered. I have spent close to $700 and my son and his wife still don't have a bassinet that they can use when their children are delivered anytime now. If I could give them a zero I would!!! Don't purchase from this company!!!

Bought happygira hearing from other people how great it is. Had the opportunity to have first hand experience of using double stroller from happygira.

We love the product and their amazing customer service!

I rarely leave reviews, but this experience was so frustrating it deserves a warning.

I ordered a playpen from this company and quickly realized it was far too large for our space. While figuring out next steps, I started digging deeper into reviews outside of their website—and what I found was concerning. Multiple parents reported poor quality issues, and after taking a closer look at the product myself, I completely agree. The materials and construction do not match what’s advertised.

When I reached out to request a refund, it was denied. Not because I missed a deadline or misused the product—but because they simply don’t stand behind what they sell. Even worse, their response was dismissive and borderline mocking, suggesting I should just “consider it a decorative piece” in my home. That’s not customer service—that’s disrespect.

Their return policy is incredibly misleading. It gives the impression that customer satisfaction matters, but in reality, if you’re unhappy with the product, you’re stuck with it.

Also worth noting: the glowing reviews on their website appear highly questionable. Many are repetitive and reuse the same names, which raises serious doubts about their authenticity.

Between the poor product quality, deceptive policies, and unprofessional customer service, I strongly recommend avoiding this company altogether

We love the playpen we got! It’s sturdy and big enough to put our baby in when we need a few extra minutes to ourselves. There is a zipper opening on one side that we unzip if we wanted the baby the have the ability to roam in and out of the playpen!

The bed rails were a month late and when they arrived, they were very poor quality with staining, fabric offgassing, and stitching issues. I've been trying to return the product for two months now and they are stonewalling me.

DO NOT ORDER FROM THIS COMPANY. They are completely dishonest - the products are cheap and flimsy, and ultimately I safe for kids. 3+ months after ordering safety bed rails that showed up damaged and shoddy (for $400), I am still fighting with HappyGira to return them for a full refund and am now having to file complaints with BBB, Oregon DOJ, and my credit card company. They are an absolute scam, I should have done better research.

The Natural Timber Playpen was exactly what my wife and I were looking for. It’s easy to assemble, looks great, and can be customized. Looking forward to many years of use.

Our daughter loves her playpen. She goes in on her own and closes the door, as she recognizes it as her “own space”. The design is really cute and it fits our home decor perfectly

I ordered a playpen that said it would come in 2-5 days with their "prime shipping." We received half of the playpen missing the other half of our order. I have emailed the company MULTIPLE times asking where the second half of the playpen is - it has been months past the guaranteed delivery date. Either I don't get a reply or the reply is some AI chatbot response "I understand that waiting for your playpen feels a bit like waiting for a pot of water to boil—exceedingly dull and frustrating. I assure you, we're doing everything possible to expedite the process."... Like.. .What? I asked for a refund several times and they have yet to grant me the refund.

A friend ordered through them and when he asked for a replacement part for his playpen, they said they would send the part for free if he wrote a 5 star review or else he had to pay for the part. BEWARE the 5 star reviews are likely fake.

I ordered a stroller for my 1st grandbabies baby shower. I ordered this stroller over a month ago and the shower is this Saturday 4/25 and the stroller is still not here. I have emailed like crazy and nothing.. All i can say is if you need a gift, order the gift 3 month in advance and maybe you'll get it in time

We ordered this twin bassinet well in advance to be fully prepared for the arrival of our twins, and unfortunately the entire experience has been extremely disappointing.

The delivery alone has been unacceptable — it took over two months for the bassinet to arrive. Communication throughout this time was vague and unhelpful, with no clear or reliable updates. For such an important purchase, this level of service is simply not acceptable.

However, the biggest issue is the product itself. The colour looks nothing like the one shown on the website. The difference is so significant that it feels misleading. What we received is completely different from what was advertised.

We spent a significant amount of money on this bassinet and planned ahead specifically to avoid last-minute stress. Instead, because of the delays, we had no choice but to use a product we genuinely did not like, simply because we ran out of time before our babies arrived.

That’s what makes this so frustrating — had it arrived on time and looked as expected, this would have been a completely different experience.

I would not recommend buying from this website. I honestly wish we had chosen a different bassinet. Every time I see it in the room, it is a reminder of how disappointing this purchase has been.

EDITED AFTER BUSINESS RESPONSE:

Following the company’s response, I would like to clarify that I had already been in direct contact with them prior to leaving this review.

However, this is not a case of a minor colour variation. The product we received appears noticeably different from what was shown on the website — not only in tone, but also in its overall look and finish. While I understand that some variation can occur, in this case the difference is significant and quite unexpected.

I also attempted to leave a review on the company’s website describing my experience, but it does not appear to have been published. I believe transparent feedback — both positive and negative — is essential for customers making informed decisions.

I am updating this review again to reflect my genuine experience. After I originally posted my review, the company agreed to provide a partial refund. However, in order to receive that refund, I was asked to modify my review. I was also offered a larger refund if I changed my review to a positive one, which I declined.

I have retained all communications relating to this matter and can substantiate these interactions if required.

While I eventually received the partial refund that had already been offered, I do not believe financial incentives should be linked to changing customer reviews. This experience has raised serious concerns for me about the reliability and independence of the reviews that prospective customers may rely upon when making a purchasing decision.

For that reason, I am restoring my review to reflect my honest opinion of both the product and the overall customer experience.