I purchased the 2XL Instant Setup Portable playpen for our granddaughter. The product picture shows a carrying case, part of the “portability” feature, however it was not included when we opened t... See more
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Review summary
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Reviews shaping this summary
We purchased an 80x70 Instant setup Portable Playpen to use while our family was here for the holidays. Our 10-month old grandson loved it! We wanted something big enough (and sturdy enough) that ad... See more
From the minute I logged into HappyGira's website, I was greeted with, not only a professional environment, but also one filled with genuine care for their customers. I felt like I was viewed a a real... See more
Shipping took a while and the play pen did not come with a case as advertised in the photos, but customer service was helpful when it came to the case. The play pen is very easy to set up, making usin... See more
3.2
Average
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 1 week
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I had an issue with my timber playpen…
I had an issue with my timber playpen after moving and customer service responded very quickly to solve my issue! I appreciated the efficient response.
April 20, 2026
Unprompted review
Reply from Happygira
Thank you for sharing your experience with us! We're thrilled to hear that our customer service team was able to assist you promptly with your timber playpen issue. Your satisfaction is our priority, and we appreciate your kind words about our efficient response. If you need anything else in the future, please don't hesitate to reach out.
I love my twin bedside bassinet
I love my twin bedside bassinet. Not only is it spacious by my babies have consistent and well rested sleeps at night because of it !
November 8, 2025
Unprompted review
Reply from Happygira
Thank you so much for your heartfelt review! We’re thrilled to hear that you and your twins are enjoying the spacious comfort of the bedside bassinet. It’s wonderful to know that it’s contributing to their restful sleep. Your satisfaction means the world to us, and we’re here to support you every step of the way on your parenting journey.
Responsive
Responsive, friendly and easy to work with customer service! Two thumbs up and highly recommended.
April 7, 2026
Unprompted review
Reply from Happygira
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team. Our goal is to make every interaction friendly and helpful, and your feedback truly motivates us. If you ever need assistance again, don’t hesitate to reach out. We’re here for you!
AVOID!!!
AVOID!!!!
We are highly disappointed with the "Grow with me" crib.
The bed is absolutely not the same as shown on the website! It is suppose to Grow with your Child and have a removable front guardrail, it is not the case!!! Very thin mattress! Splinters everywhere!
We do not have any feedback from the customer support to receive the missing removable front guardrail.
The bed arrived after 1.5 months!... And from Singapore! Not a US product!
April 5, 2026
Unprompted review
Reply from Happygira
Thank you for sharing your feedback regarding your experience with the "Grow with Me" crib. We sincerely apologize for the disappointment you encountered, and we understand how important it is for you to receive a product that meets your expectations.
We are truly sorry to hear that the crib did not align with the description provided on our website, and we regret any inconvenience caused by the missing removable front guardrail. Your concerns about the mattress quality and the presence of splinters are taken seriously, and we will address these issues with our product team to ensure they are resolved.
We also apologize for the delay in shipping and the lack of timely communication from our customer support. This is not the level of service we strive to provide, and we appreciate your patience as we work to improve.
Item has not arrived after 3 months(ordered 24/12/25) and…
Item has not arrived after 3 months and the support team have no idea where it is or any tracking numbers to support the location of the product. It’s terrible service and I think the tracking information they provide has been falsely created by the company. Terrible
April 4, 2026
Unprompted review
Terrible terribly mistake by purchasing…
Terrible terribly mistake by purchasing stuff from them over $120 dollars and it’s completely trash!!!
The fact that they were delayed for about 20 days (I tried to cancel the order week and a half before it finally arrived, they denied to cancel the order, they didn’t provide a number to track my purchase till a couple days it arrived, the product was damaged, the question is terrible!! It’s a birthday gift for a little girl (I am her nanny and been working with babies for so long, quality is my middle name. Happy Gira is trash, unsafe, unbalance, feels like braking when pushing the light weight strolling chair the worst mistake I’ve have ever purchased for the little baby girl (se deserves better!! All babies deserve better!! I wrote a review and guess what (on their page)once you submit the review they have a friendly message saying “thanks for your feedback WE WILL REVIEW YOUR REVIEW”” are you freaking kidding me!!! No wonder they don’t have any bad reviews!!!
The worst company ever!!! Please avoid a pain on your mind and do not buy this crap, no where to get in touch with them, just by the stupid Nora.
March 26, 2026
Unprompted review
Absolutely in love with the baby…
Absolutely in love with the baby playgym from Happygira! 🌈✨
From the moment we set it up, it was clear this wasn’t just another play mat—it’s a complete sensory playground for little ones. The colors are vibrant (but not overwhelming), the hanging toys are perfectly placed to encourage reaching and grasping, and the quality feels premium and safe.
What really stood out is how thoughtfully it’s designed—soft cushioning for tummy time, engaging textures, and just the right level of stimulation to keep babies curious without overstimulating them. My baby stays happily engaged for long stretches (which, let’s be honest, is every parent’s dream 😄).
It’s also super easy to assemble, clean, and move around—major bonus points for practicality!
If you’re looking for something that supports early development and keeps your baby entertained, this playgym is 100% worth it. Highly recommended! 💛👶
April 1, 2026
Unprompted review
Ghosted by customer service
Unfortunately the customer service is appalling.
Trying to return an item that is unopened, within the return window and eligible for a refund.
I have been ghosted for months despite multiple emails.
I personally wouldn’t trust buying anything from here as it does not seem like a legitimate company.
January 20, 2026
Unprompted review
ALL A SCAM - PRODUCT NEVER DELIVERED
THIS COMPANY IS A SCAM. We ordered a play pen on the 6 January 2026 and its still hasn't arrived. Their tracking system is all made up and their communications are all false and deceiving. DO NOT BUY FROM THIS COMPANY. YOU WILL NEVER RECEIVE THE PRODUCT.
January 9, 2026
Unprompted review
Upon contacting Happygira Customer…
Upon contacting Happygira Customer Service, I received a prompt response and clear directives on how to proceed. My issue was resolved within a few short emails, and I'm pleased with the service provided.
March 18, 2026
Unprompted review
Kick & Hoop Baby Playpen
I recently received a gift from my mother for a large Kick & Hoop Baby Playpen from HappyGira. We love the playset and all the elements for a child to play with
March 17, 2026
Unprompted review
Reply from Happygira
Thank you so much for your heartfelt feedback about the Kick & Hoop Baby Playpen from HappyGira! We're thrilled to hear that you and your little one are enjoying the playset and its engaging elements. It brings us joy to know that our products can create fun and safe play experiences for families.
If you have any further thoughts or suggestions, please feel free to share. We appreciate your support!
3 Months- Still No Delivery, Terrible Customer Service
I ordered a twin bassinet on Jan 24th and still have not received this product. The tracking has it going to facility after facility and we are well past the stated 18-25 business days promised by their shipping policy. Don’t do business with this company unless you want to wait for months for your product to arrive.
Update: it’s been 3 months and I still have not received what I ordered. Customer service is a nightmare and unhelpful. They will not issue a refund. Do NOT do business with this company. This is the worst customer experience I have ever had with a company.
March 15, 2026
Unprompted review
Reply from Happygira
Thank you for taking the time to share your experience with us. We genuinely apologize for the inconvenience you’ve faced regarding the delay in receiving your twin bassinet. We understand how important this purchase is for you, and it is never our intention to cause frustration.
Shipping delays can occasionally occur due to unforeseen circumstances, and we appreciate your patience as we work to resolve this matter. Please know that we are actively monitoring your order and are committed to ensuring it reaches you as soon as possible.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've encountered regarding the delay in receiving your twin bassinet. We understand how important this purchase is for you, and we truly appreciate your patience during this challenging situation.
We are actively working with our shipping partners to resolve the delays and ensure your product reaches you as quickly as possible. Our commitment to customer satisfaction is a priority, and we are here to support you throughout this process. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. We are here to help.
Thank you for your understanding, and we hope to have this resolved for you soon.
Thank you for your understanding, and we hope to restore your confidence in us.
Fast Delivery & Excellent Customer Service
My HappyGira playpen arrived in just a few days, far quicker than other reviewers mentioned. The portable playpen was so easy to set up I could do it with one hand while holding my son! The quality is great and I’m very happy with it. Excellent customer service and responsiveness from the company as well.
March 14, 2026
Unprompted review
Reply from Happygira
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your HappyGira playpen arrived quickly and that you found it easy to set up, even while multitasking with your little one. Your kind words about our customer service mean a lot to us, and we’re dedicated to ensuring every customer feels supported. We're delighted that you’re happy with your purchase and appreciate your trust in us. If you need anything else, please don’t hesitate to reach out!
Misleading, Cheap, and Obstructive Return – Skip HappyGira Bed Rail
Misleading, Cheap, and Obstructive Return – Skip HappyGira Bed Rail
Ordered the Kids Safety Bed Rail from HappyGira on January 29 for $150. Product images showed it wrapping around the bed, but it’s only for one side—not disclosed clearly.
Took a month to arrive (February 25). Feels cheap and flimsy for the price.
Listing doesn’t say anything about screwing into the mattress/box springs—misleading setup.
Contacted support for return: slow replies (2-3 days each), pushed me to keep it, now demanding an unboxing video to process return. Never mentioned this upfront; it’s unreasonable for an unused item.
Poor quality, false advertising, slow shipping, and terrible service. Avoid HappyGira—better options exist for bed rails.
February 25, 2026
Unprompted review
Reply from Happygira
Thank you for taking the time to share your feedback regarding your recent experience with the HappyGira Kids Safety Bed Rail. We genuinely apologize for the frustration and disappointment you encountered, and we appreciate the opportunity to address your concerns.
We strive to provide clear and accurate product descriptions, and we regret that the information regarding the bed rail's design and setup was not as transparent as it should have been. Your comments about the product imagery and setup instructions are invaluable to us, and we will take them into serious consideration as we work to improve our listings.
We also understand your concerns regarding the shipping delay, as well as your experience with our customer support. Timely communication is crucial, and we are sorry for any inconvenience caused by our response times. We are continuously working to enhance our customer service processes to better support our valued customers like you.
Regarding the return process, we apologize for any confusion and for the request for an unboxing video. This is not our standard procedure, and we appreciate your feedback as it will help us refine our return policy to make it more customer-friendly.
Perfect for Travel
This was incredibly easy to assemble. It honestly took about two minutes from start to finish. The quality feels great and really durable, and I can’t wait to put it to use on our upcoming trip.
March 9, 2026
Unprompted review
Reply from Happygira
Thank you so much for your kind words! We’re thrilled to hear that you found our product easy to assemble and of great quality. Your excitement for your upcoming trip means a lot to us, and we hope our product enhances your travel experience. Safe travels, and don’t hesitate to reach out if you need anything else!
Love our play pen
Love our play pen; the customer service team has also been extremely helpful responding to our questions about ways to change configuration. Also a sturdy and beautiful product
March 9, 2026
Unprompted review
Reply from Happygira
Thank you so much for your kind words about our Love Our Play Pen! We’re thrilled to hear that you find it both sturdy and beautiful. Our customer service team is dedicated to providing support, and it’s wonderful to know they were able to assist you with your configuration questions.
Your satisfaction means the world to us, and we’re here to help whenever you need.
Quality doesn’t match price, bribe for review
I ordered the natural timber playpen which worked fine for about 8 months, during which we did not collapse or move it at all. The latch is awkward to use and it just didn’t seem worth the $300 price tag but we were fine with it. Then we tried to reshape it and one of the plastic hinges broke, and one section totally fell apart with the wooden rods falling out- they seemed loosely glued in. I contacted customer service to replace the hinge and after proving the break with a video (this is reasonable) - and they offered to replace the piece for free. The catch was that they’d only wave the shipping fee if I left a positive review on this site. Sorry but bribing for positive reviews doesn’t sit right with me. So here is my honest review and I’ll pay for the shipping so my son’s playpen remains functional. You literally have to check a box saying you haven’t received an incentive to leave a review on Trustpilot!
March 3, 2026
Unprompted review
Reply from Happygira
First off, we’re really sorry to hear that our product didn’t meet your expectations. We totally understand your frustration, and we appreciate you bringing this to our attention in such a colorful way!
After checking in with our customer service team, it looks like there was a bit of miscommunication when you asked about the warranty. They were more focused on resolving the usage issues rather than clarifying the warranty details. Unfortunately, it seems that by the time you reached out, the playpen had surpassed its warranty period. Our intention was to send you the replacement parts at no extra cost, but we also wanted to encourage positive feedback as a gesture of goodwill for other customers.
We definitely don’t want you to feel like you’re being "bribed" for a review—that's just not our style! But if you do feel that your service experience improved, we’d love for you to share that with others.
If this hasn’t resolved your issue, please don’t hesitate to reach out again! We’re committed to making this right for you. And if you could kindly update your review and send us a screenshot before we proceed with the resolution plan, we’d be incredibly grateful!
Thanks for your understanding, and we hope to turn that frown upside down!
Pretty and Simple
I love my wood playpen. It fits my decor nicely and keeps baby safe and secure! Shipping and assembly were extremely easy!
March 3, 2026
Unprompted review
They are basically scammers
They are basically scammers; no other description for them.
February 20, 2026
Unprompted review
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