Happy Kombucha Reviews 69

Company website on posting states to expect delays due to postal strikes...there are no postal strikes. Tracking number not recognised by royal mail. No attempts at delivery. Company is refusing to provide a refund. Or any details about the "attempted delivery". Now claiming I need to submit a claim with royal mail which contradicts consumer rights law. AVOID AT ALL COSTS.

Have purchased from them 3 times and every time the service was good! products as described and received within a few days. I am happy with my all purchases. they are a reliable company :)

Over a month has passed and the product was not delivered. I called their customer service number 4 times, no one picked up. I emailed their customer service email 4 times and no one has responded. And their website is still up and running!

Sent me the wrong product. No reply to my email sent a week ago, not returned my call.

Ordered my kefir milk grains Tuesday night, received them by Thursday morning, had my first brew by Friday evening and I'm not even throwing the first batch away as it is delicious! Very healthy, quality grains. An excellent company

I'm so glad that I started my fermenting journey with Happy Kombucha. Everything arrived well packaged and all the ferments I tried worked as instructed. When unsure, I simply gave them a call and a friendly and knowledgeable person answered my fermentation questions in a reassuring manner. Repeat customer already and definitely recommend.

Ordered 10 days ago and paid for express shipping. Still hasn't been shipped and am not getting any response from customer service.

Buy at your peril. Non delivery of goods, emailed, phoned, promised delivery - nothing. Now the phone isn’t answered. What a con this lot are.

Received my order (Kombucha) within few days. it was my very first order with this merchant. good product and service! I'd definitely buy more in future.

I won’t buy from these again, unless they contact me. I sent an email and it’s been 11 days and no answer, I sent another one and still they didn’t reply back to me. I bought white tea and I got black tea, not what their picture shows isn’t what I got. I asked some questions on home brewing and bought from them and they still didn’t reply. I think it’s disgusting that in this day of age they haven’t replied back to my email and not what you want to be doing with customers that would have come back time after time but I won’t now unless they contact me this Thursdays. I will try to ring them again but I am always working, you don’t treat people like this. Come on I have followed you guys and read all your info and got excited about Kombucha and then you ignore me for 11 days. Yeah I understood 3 to 4 days but taking the pi&& out of me now!

The only saving grace is your scobys are amazing 🙏 but 1 star for ignoring your customer and also for showing white tea image and then what you get looks like black tea. Emailed a second time asking questions and you have ignored me on both occasions. I understand if you extremely busy but at least communicate with the people that are keeping you in business.

Despite the travails with our postal service, I received my fresh Kefir grains much quicker than expected.
They were securely packaged, and the detailed instructions included were invaluable.
Within 48 hours I had my first batch of Kefir, and as promised, it has improved with each subsequent fermentation.
I wouldn't hesitate in recommending this company, and will be more than happy to buy their products in the future.

Excellent customer service. The kefir grains were easy to use thanks to the instructions that came with them. I had started off with dried kefir grains but the difference with the fresh grains is amazing. So much smoother and creamier.

I really don't get these bad reviews. I have used happy kombucha several times over 2 years. I have always found both the quality of their products and customer service to be excellent. Yet again I placed an order, and yet again I had lots of questions beforehand, the member of staff who answered my call yesterday was polite, courteous and very knowledgeable. I have so many products I want to try so I'll definitely be ordering again in the future. Thank you for all your help.

very bad experience with customer service, owner very aggressive over the phone, do not recommend

I emailed this company several times querying delivery of my order. All I got was a reply from a bot telling me it could be up to 5 days before I get a response to my email. Several days later in shear frustration at only getting an automated reply from a bot I emailed them again inquiring about my delivery and telling them if I did not get a reply I would be forced to leave a poor review of their company online. The company themselves sent me a link to review them before I even got the product. As I had been so frustrated at their lack of response to my emails, I left a one star review. Now the company have stated that they have reported me to the police for blackmail and threats. Ask yourself ...do you really want to get involved with a company that behaves like this. If you look down at other unhappy reviewers you will see this company seem to regularly make charges that customers have resorted to blackmail and threats. I would think that this is extremely unlikely. It is definitely not true in my case. These are extremely serious liabelous charges to be making against customers that are not backed up by evidence and illustrate the type of people we are dealing with...a company where the customer is definitely not a priority....a company who will go to the police with bogus allegations quicker than getting your order out or replying to an email.

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Update
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The response by HappyKambucha below is enough to show you to steer well clear of them...I don't have to add anything. They have done a perfect job of destroying themselves and proving everything I said was true.

P.S. Trustpilot is one of the few honest and trustworthy review sites out there prepared to publish the good reviews with the bad so the customer can see the truth. Any queried reviews are investigated. Trustpilot asked for evidence of my side of the story when HappyKambucha flagged my review. I provided same. Obviously HappyKambucha couldn't provide evidence to back up their side.

The likes of HappyKambucha is able to get bad reviews removed off other substandard poor quality review sites because they pay them a fee.

A quick read of the reply by HappyKambucha shows it to be full of inconsistencies, where they regularly contradict themselves and get caught out by their own lies. Take for example this part of the reply:

"""This customer has been reported to the police (although the customer is not based in the UK) as they sent very aggressive and abusive emails threatening a female member of staff directly after pointing out to her that you had her full name and would hold her personally responsible for everything. You also insulted her, told her that she had a personality disorder and should be institutionalised and threatened her. This particular member of staff has never actually spoken to you or had any communication with you, she simply asked a review company for one of your fake reviews to be removed. You seem to have latched on to that and are now fixated with it. She was just doing her job."""

They state that the lady had no contact or communication with me whatsoever and merely contacted a review company to remove my bad review...
Simple question here HappyKambucha...if I never had any contact or communication with her and she never spoke to me as you state in your reply, how did I know who she was to aggressively abuse and intimidate her and everything else you accuse me of?

That is just one of many of their statements where their own lies catch them out.

Here is another quote from their reply

""You have threatened to sue us for having the fake reviews removed!""

Threatening to sue somebody over removing a review would only be something like HappyKambucha would do because it is insane....you wouldn't have a hope in hell and only somebody missing a few marbles would come up with such a threat...unless of course..wait for it....it's another one of their crazy nonsensical lies.

Imagine this whole situation would never have arisen if HappyKambucha just read and answered their emails, had a bit of respect for their paying customers, showed a little bit of diplomacy and stopped taking everything so personal.

P.S. Transaction was 160.42 sterling not 300 ..more lies

Thank you Trustpilot for your honesty and integrity....

Update 2

HappyKambucha ... some basic maths. If I get something costing 160.42 and pay for it..then I get a refund while still having the product you would only be down 160.42. I had asked you to cancel the product when you told me you had gone to the police with crazy allegations well before I received it. At that time I looked for a refund from the bank. You don't read emails, so I still got it and you have been paid in full..you have a good product but are the most horrible, insane company I ever dealt with. I threatened to sue you..yes..only for your lies.

Starter kit arrived mostly fine: one of the jars smashed in transit. Asked for a replacement which sadly took two weeks to resolve. Finally went through all fine, however.

Took four weeks to ship my order, even though at the time the website said it would be shipped within days. There was a cold snap shortly afterwards, and they revised the delivery date, but even then they delivered it a week later than the revised delivery date (which they only told me about after I phoned them).

When I contacted them I found the customer service to be abrasive and dismissive.

Pretty good overall. Dispatch was slightly slow, but products arrived well packed and in good condition. Instructions given with products also well thought out and a great starting point.

I am extremely pleased with the standard of customer service displayed by Happy Kombucha.

I ordered a medium kombucha kit, including a scoby, glass jar, and four glass bottles. Whilst this was initially delivered to the wrong address, the company was extremely helpful in solving the problem. They organised for the product to be picked up and couriered to the correct address as soon as possible and were friendly and understanding throughout. All the products arrived safely and I am excited to begin breaking kombucha!

I would strongly advise using this company. Nothing is too much trouble and the quality of information and products available is second to none. Thanks Happy Kombucha!

I cannot speak highly enough of this company. I just cannot believe what I am reading in the negative reviews. Can one be certain that they are from valid customers? Happy Kombucha’s product and customer service is among the best I have ever encountered. I had reason to phone with a query and the young lady that I spoke to absolutely could not have been more helpful. She suggested that I try another product which was delivered to me by Royal Mail Free of Charge (!!!) less than 24 hours later. I suggest that people who write such scathing reviews are very suspect and sit in lockdown wondering what damage they can do next. This is a First Class Company! Thank you Happy Kombucha.