Hardcloud Reviews 

223
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Avoid this company at all costs, I've been messed around by this company of tricksters. I recently purchased Etnies skate shoes, Joslin & on receipt/inspection they have minor defects. I've ask... See more

Rated 1 out of 5 stars

I have not received my products yet, but was asked to give a review. It’s been long enough for me that I forgot I placed an order until Hardcloud emailed me about how I liked there service.

Company replied

Rated 1 out of 5 stars

Delivery took ages and in the end I didn’t received the shoe which were advertised in the picture. Also, the customer service team never got back to me - very poor experience and misleading for custom... See more

Rated 5 out of 5 stars

First class service. Postage quicker than stated. Best price on internet. Good customer communication throughout and to top it all a superb free gift. Not just a mini freebie that goes straight in the... See more

Company details

  1. Shopping & Fashion

Written by the company

We offer an eclectic mix of niche brands and exclusive lines from the more established players in the surf, skate and street clothing market. Brands include Element, Volcom, Stance through to more core brands like Reef. We aim to be your one and only site to visit. Enjoy! We promise to offer you 3 things; great product, great prices and great customer service. We have a dedicated team working behind the scenes. Our product buyers are constantly looking for newest brands (for the fashion conscious buyer) and those must have wardrobe essentials. We’ve worked hard to bring you product you can’t buy everywhere else, we search high and low to find new stuff that’ll make you feel good. For constant reassurance we offer you a price promise. We know you can shop around, you might even find some of the stuff cheaper elsewhere! No problem, we’ll match any price you can find on like for like product. We really do pride ourselves on our customer service and want you to be 100% happy with your experience. We are always here to listen and offer advice should you need it. If you have a question, don’t hesitate to get in touch.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

223 reviews

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2.3

All reviews

(223)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all round

Great choice or products, great delivery. The site came recommended to me by a friend and I will definitely use again.

July 4, 2017
Unprompted review
Rated 5 out of 5 stars

Bought Stance socks

Bought some Stance socks which were a bit pricey but well worth the money as they are v comfy. Socks arrived well quick so would def use Hardcloud again.

June 11, 2017
Unprompted review
Rated 5 out of 5 stars

Great website

Awesome choice of cool and hardy brands, never had a problem ordering or recieving my purchases. Good website, easy to navigate with a good array of products.

June 5, 2017
Unprompted review
Rated 5 out of 5 stars

Top Job Hardcloud!

I've ordered from these guys a few times now. Orders always arrive quickly and I've been really happy with everything I've bought. On the one occasion that there was a problem (I received a faulty pair of flip flops), the person at the end of the phone was on the ball and sorted it without any hassle. Whenever I've shopped elsewhere for similar gear I've had serious hassle so I always stick with these guys now.

March 26, 2017
Unprompted review
Rated 1 out of 5 stars

Failed to deliver... Twice.

Had to order from another company as failed to deliver before my holiday (twice). You need a new courier. Interlink are pathetic.

October 5, 2016
Unprompted review
Hardcloud logo

Reply from Hardcloud

Hi Chris

Thank you for your review.

We realise that the failure on Interlink's behalf to deliver both of the parcels impacts on the image of our company.

We have put in a complaint with Interlink, and they informed us that they contacted you, explaining why they failed to deliver your order.

We would like to stress to you that we are extremely disappointed with the lack of service that Interlink have provided on both occasions, and apologise for the inconvenience that has been caused to you.

Kind Regards

The Hardcloud Team

Rated 1 out of 5 stars

Shoes wrong size and bad customer service

They sent me a pair of shoes running a larger size, sent them back and got no refund for return postage and very rude customer service. Would not buy here again. Last thoughts save your money for a better store who is worthy.

April 30, 2015
Unprompted review
Hardcloud logo

Reply from Hardcloud

Hi

Thank you for your review of hardcloud.com (which we appreciate was some time ago). We just wanted to get in touch to let you know that there have been some changes behind the scenes at hardcloud.com. The website is now managed by a new team, in new offices based in Kent. We pride ourselves on our high customer service levels and really do care what our customers think.

If you were to visit us again, we believe you would be pleased with your experience.

Thank you again
The Hardcloud Team

Rated 2 out of 5 stars

Usually fast delivery and a decent range, but their offers are confusing and misleading!

Don't get me wrong, I like Hard Cloud and will continue to shop with them, they have a decent range and deliver quickly. However their offers are often misleading, confusing and disappointing - The current offer is advertised everywhere simply as 20% off everything... However it's really not everything, it's everything that has no discount applied to it already. This would be fine and probably understandable if they didn't want to further discount a sale item that was already 40% off - But even if a product has a tiny 2-5% discount (which a lot do) it removes it from eligibility from the 20% code, which sucks plain and simple and seems like little more than a ploy to get around offering the bigger discount on products they'd sooner not reduce. Again this would probably be acceptable if the offer wasn't titled '20% off everything'... it's really not 20% off everything at all...

November 10, 2014
Unprompted review
Hardcloud logo

Reply from Hardcloud

Hi Andy,

Thank you for your review of hardcloud.com (which we appreciate was some time ago). We just wanted to get in touch to let you know that there have been some changes behind the scenes at hardcloud.com. The website is now managed by a new team, in new offices based in Kent.

We're pleased you like Hardcloud but are concerned over your previous experience using your discount code. Unfortunately this was before our time but please be assured that in the future we will make all discount codes clear and simply to use. We’re in the process of setting up a brand loyalty programme for customers just like you.

Thank you again
The Hardcloud Team

Rated 5 out of 5 stars

Great gear, great prices, clean website and A1 customer services.

Very positive experience with Hardcloud, made at least 10 orders now, all of which were shipped promptly, well packaged and correct.
Had a small issue with the order which required a return, postage was covered, replacement item was shipped very quickly to me.
Many thanks to Steve and David in Customer Support.
Highly recommended.

August 7, 2014
Unprompted review
Rated 1 out of 5 stars

Very poor customer support

Contacted the support because something I bought had an obvious material defect. They asked me to send pictures of the product which I did. Then suddenly they told me that the guarantee time has expired and I did not hear a word from them again after trying to get in touch with them again.
Why they asked me to send pictures in that case anyway? They saw when I ordered the goods. Very bad customer support and poor qualitiy products...never again!!!

July 1, 2014
Unprompted review
Hardcloud logo

Reply from Hardcloud

Hi

Thank you for your review of hardcloud.com (which we appreciate was some time ago). We just wanted to get in touch to let you know that there have been some changes behind the scenes at hardcloud.com. The website is now managed by a new team, in new offices based in Kent. We pride ourselves on our high customer service levels and really do care what our customers think.

If you were to visit us again, we believe you would be pleased with your experience.

Thank you again
The Hardcloud Team

Rated 2 out of 5 stars

Sent wrong size product, didn't agree with the mistake. I had to pay for postage 2 times.

Item sent to me was wrong size. I have payed for item + delivery costs. Asked for a full refund including postage but was offered to return item at my own cost, they didn't accept the mistake was theirs.
Ended up paying for return costs too and without the item i needed.
Not recommended.

Tom

February 5, 2014
Unprompted review
Hardcloud logo

Reply from Hardcloud

Hi Tom,

Thank you for your review of hardcloud.com (which we appreciate was some time ago). We just wanted to get in touch to let you know that there have been some changes behind the scenes at hardcloud.com. The website is now managed by a new team, in new offices based in Kent. We pride ourselves on our high customer service levels and really do care what our customers think.

If you were to visit us again, we believe you would be pleased with your experience.

Thank you again
The Hardcloud Team

Rated 4 out of 5 stars

Great service

Been ordering with these guys for years now, always the first place i go when i have some spare cash and need some new clothes. Prices are great and delivery is reliable. will shop again, and again!

July 25, 2011
Unprompted review

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