Truly an unbelievable experience. We paid for a jacket more than two weeks ago. After digging through their website, I finally found a tracking number which shows that the shipment was announced a we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alles top! Quickly delivered, prices are unbeatable, clothes are as described - I can only recommend :)
Company replied
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail p... See more
Company replied
Ordered a pair of shoes that came within the advertised time frame and in great conditions. Thank you
Company replied
Company details
About Hardloop
Written by the company
Wir bei Hardloop sind der Überzeugung, dass wir mehr Zeit in der Natur verbringen sollten!
Egal ob kurzer Spaziergang im Wald oder mehrtätige Gipfelbesteigung. Seit 2015 teilen wir mit Ihnen unsere Leidenschaft für kurze & knackige Anstiege und weite Landschaften, sowie die passende Ausrüstung.
Wir helfen Ihnen dabei die beste Ausrüstung für Ihre nächsten Abenteuer zu finden!
Wir lösen dieses Versprechen mit der besten Auswahl an technischer Ausrüstung und der Beratung durch unsere HardGuides (Produktexperten) ein. Wo auch immer Ihr nächstes Abenteuer Sie hinführt, wir sind hier, um Ihnen zu helfen.
Die Natur ist unser Spielfeld und unser Engagement für den Umweltschutz eine Selbstverständlichkeit. Deshalb ist Hardloop seit 2015 ein klimaneutrales Unternehmen und setzt sich für einen nachhaltigen Konsum ein.
Hardloop, Natur als Spielplatz ...
Written by the company
- Finden Sie die beste Ausrüstung für Ihr Abenteuer!
- Als engagiertes Unternehmen ist Hardloop seit 2015 klimaneutral und setzt sich für einen nachhaltigen Konsum ein.
Kostenloser Versand ab 50 € - Kostenfreier Rückversand - 100 Tage Rückgaberecht
250 technische Marken und mehr als 65.000 Produkte auf Lager
Benötigen Sie Beratung bei der Auswahl Ihrer Ausrüstung? Unsere HardGuides sind hier, um Ihnen zu helfen!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.de
4.3
Excellent
14K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT SHOP AT Hardloop!
Hardloop shipped via Chronopost however the delivery was made by DPD which Hardloop failed to communicate with me!!! The PaketShop could not find the package from Chronopost for hours. They had to search for all the packages at the PaketShop. This is unacceptable!!! I will not be ordering from HARDLOOP AGAIN!!!
February 9, 2026
Reply from Hardloop
Hello Diana, 😃
Thank you for your message and for bringing this issue to our attention. We sincerely apologize for the inconvenience and confusion you experienced during your delivery.
I can confirm that your package was delivered on 12/02. If you have any further concerns or need assistance with your order, I remain available to help!
Guillaume - Hardguide
Delivery is to slow
January 30, 2026
Reply from Hardloop
Hello Matej,
Thank you for your message regarding your delivery. I want to apologize for the delay with your order; we understand how important it is to receive your gear on time.
I can confirm that your package was delivered on February 3rd. If you have not received the parcel or if there is anything else missing, please let me know so I can assist you further.
I remain available if you have any other questions or need support with your order. We hope to see you again soon for new adventures. 🏔️
Guillaume - Hardguide
Customer service was responsive
Customer service was responsive, at the same time it took them forever to find a returned item and ship it back to me.
November 14, 2025
Reply from Hardloop
Hi Natalia,
Thank you for your feedback! 🏔️ We're glad our customer service was responsive, though we're sorry about the delay with your returned item. We're constantly working to improve our shipping processes.
Sporty regards,
Romain - HardGuide
Everything went very well
Everything went very well, great Ortlieb bags!
Thanks for the lovely service all around the order and delivery! 🎉
Cheers! ☺️
February 11, 2026
Unprompted review
Reply from Hardloop
Hello,
Thank you so much for your wonderful 5-star review! 🌄 I'm thrilled to hear that everything went smoothly with your Ortlieb bags purchase and delivery experience. Your kind words about our service really make our day! We're always here to equip adventurers like you with quality gear. Happy trails! 🏔️
Guillaume - HardGuide
Delays, slow customer support, only some articles can be returned
I had three bad experiences in a single order and while in the past I was happy with Hardloop, this time I can only say I'm pretty disappointed and will not order there anymore.
First, my order was delayed by two weeks, apparently because one article that was supposed to be in stock wasn't. However, there was absolutely no communication about it until I lost patience and asked customer support. In such a situation, I would appreciate either that they ship it in two packages or at least that they inform me. I needed this equipment for climbing and only understood it wouldn't arrive on time when, two days before the due date, it was still not shipped.
The customer support is ridiculously slow. I had to contact them twice. The first time it took four days to get an answer and the second time seven days.
Finally, I ordered a climbing harness among other items. They apparently have a policy not to accept returns on such articles for security reasons, even if they are unused, with labels still on, etc. I understand the idea, but it's not indicated on the page of the article, only deep in the conditions of the website. It's written in big at the top that there is a 100-day return policy and in small on another page that it doesn't apply to such articles. Bad luck, I always wear M and for this harness I needed an L, so I have a 75-euro new harness I cannot use. I wish it were clearly indicated on the article page that these items cannot be returned, and I would not have taken the risk in the first place.
January 28, 2026
Reply from Hardloop
Hello James,
I am sincerely sorry that your last order disappointed you. 🏔️ The delays and communication issues you encountered do not reflect the quality of our service. Regarding our harness return policy, your comments are valuable and we are working to make this information more visible. However, the return conditions for each product are clearly stated in our FAQ and on the relevant product page, when you try to place the order. We strive to respond to customer requests as quickly as possible, even during busy periods such as the current one. We hope to offer you better service in the future.
Best regards,
Romain - HardGuide
Product has not arrived and customer…
Product has not arrived and customer service does not answer request on when it will arrive.
February 4, 2026
Reply from Hardloop
Hello,
Thank you for sharing your feedback regarding your order.
I’m sorry for the delivery issue you encountered. By getting in touch, we were able to review your situation and discuss the best solution for you together. If you have any further questions or need additional assistance, I would be happy to help.
We hope to welcome you again soon for a better experience with us.
Celia - Hardguide
Reply from Hardloop
Hello,
Thank you so much for your fantastic 5-star review! 🌄 I'm thrilled to hear about the fast delivery and that you were pleased with your order and price. It's feedback like yours that makes our mountain-loving hearts happy! Looking forward to equipping you for your next adventure! 🏔️
Sporty regards,
Guillaume - HardGuide
Great product and delivery!
January 27, 2026
Reply from Hardloop
Hi Timo,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear you had a great experience with both the delivery and your Fjällräven Singi Down. It's an excellent choice that will accompany you on many adventures ahead! Looking forward to equipping you for your next outdoor journey. 🏔️
Happy trails,
Romain - HardGuide
Great service
February 3, 2026
Reply from Hardloop
Hi Agris,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear you had a great experience with our service. Your satisfaction is what motivates us every day on our adventure to provide the best outdoor gear and support. Looking forward to accompanying you on your next outdoor journey! 🏕️
Antonin - HardGuide
Reply from Hardloop
Hi Markus,
Thank you so much for your positive feedback! 🏔️ We're thrilled to hear that everything went smoothly and that you're super happy with your experience. Your satisfaction is what drives our team forward! Looking forward to being part of your next outdoor adventures. 🌲
Best regards,
Arnaud - HardGuide
Just perfect
January 30, 2026
Reply from Hardloop
Hello,
Wow, thank you so much for your perfect 5-star review! 🏔️ We're thrilled that your experience with us was "just perfect"! Your satisfaction is what keeps our adventure going. We look forward to accompanying you on many more outdoor journeys in the future! 🌲
Sporty regards,
Guillaume - HardGuide
You are not helping me with the problem…
You are not helping me with the problem on my order, The Coat is defective. I left 3 contact forms and you are not replying. I want to return the coat and get a full refund.
January 23, 2026
Reply from Hardloop
Hello Tal,
I am very sorry to hear about your experience. 🏔️ We take quality issues very seriously, and I am concerned that your messages were not addressed. Customer satisfaction is our priority! I see that your request has been handled and that you have received several email responses from our department since last week.
Best regards,
Mathilde - HardGuide
Late delivery
Late delivery - again.
4 orders placed, 4 orders delivered late.
Your review email states: "thank you for your purchase and for trusting us".
You have worn away all my trust in Hardloop. You are now 'supplier of last resort'.
January 29, 2026
Reply from Hardloop
Hello,
Thank you for your feedback. 🙏 We are truly sorry that we have let you down on four consecutive occasions. We completely understand that your trust has been worn away; reliability is key, and we have clearly missed the mark. 🏔️ Please know that we are working hard to overhaul our logistics and delivery estimates to ensure this doesn't happen again. We hope to one day regain your confidence. 🌲
Sportively, Antonin – HardGuide
Punctual delivery
Punctual delivery, exellent product, unfortunately the product was small.
January 29, 2026
Reply from Hardloop
Hello Attila,
Thank you so much for your positive feedback! 🏔️ We're thrilled to hear about the punctual delivery and that you enjoyed the quality. I'm sorry the size wasn't perfect for you though. For future orders, don't hesitate to check our size guide or contact our team for sizing advice! 🌲 We're always here to help on your outdoor adventures!
Guillaume - HardGuide
The order took for ever to arrive
The order took for ever to arrive and when I enquired about the status of the order it took extremely long for the customer service to come back with news and updates. Once I received the order the package was in a dreadful state. Also I kept writing to the customer support in English and was only getting German answers, I understand I ordered from the German website but unless mistaken that is the default for Luxembourg (country where English is very common).
January 28, 2026
Reply from Hardloop
Hello Pedro,
Thank you for your message.
We sincerely apologize for this negative experience. According to our carrier's tracking information, your package was delivered on 02/02.
I remain available if you need any further information or support.
Guillaume - Hardguide
Reply from Hardloop
Hallo Sara Louise,
Vielen Dank für Ihre 5-Sterne-Bewertung! 🌄 Wir freuen uns, dass mit Ihrer Bestellung alles geklappt hat. Die Rab Microlight Vest ist eine ausgezeichnete Wahl, die Sie bei all Ihren Outdoor-Abenteuern begleiten wird. Wir hoffen, Sie bald wieder bei Hardloop begrüßen zu dürfen! 🏔️
Mit sportlichen Grüßen,
Guillaume – HardGuide
You have forget to send me my order during 3 weeks
You have lost my order! I made an order on 3 Jan and after 5+ claims and e-mails you came back and told that now you have shipped my product after 3 weeks of waiting time! I got my parcel only on 31 Jan at delivery office! It is NOT acceptable! I don't need product anymore! But I did not find any refund list in a box to make a full refund! NOT ACCEPTABLE! I will try my best to write you negative reviews to aware other customers of being upset! Why I need my product after 1 month of waiting time ? I bought another products. I need full refund!
January 28, 2026
Reply from Hardloop
Hello Elena,
We are sorry for the delay and understand your frustration. Your order was placed on 3 January with an estimated delivery date of 19–20 January 2026. Unfortunately, due to a supplier restock delay, your order was only shipped on 28 January.
If you no longer wish to receive the parcel, as previously explained, please return it via your customer account. Once we receive the return, we will process your full refund.
We sincerely apologize for the delay and inconvenience caused.
Kind regards,
Théo - HardGuide
Reply from Hardloop
Hi Arndt,
Thank you so much for your perfect 5-star review! 🌄 We're thrilled that everything from communication to delivery went smoothly. The Devold Nordsjo Wool is indeed an excellent choice, and we're happy it reached you without any issues. Looking forward to equipping you for your next adventures! 🏔️
Sportivement,
Théo - HardGuide
Great experience
Quick delivery - Product as described - Suggested Size M fits perfectly - Overall great and uncomplicated shopping experience
January 19, 2026
Reply from Hardloop
Hello Riccardo,
Thank you so much for your fantastic feedback! 🏔️ I'm thrilled to hear you had a great shopping experience with us. It's wonderful that the Protest Prttimothy Snowjacket fits you perfectly in size M - this technical jacket is designed to provide just the right fit for mountain adventures! We always aim to provide quick delivery and straightforward service. Looking forward to equipping you for your next outdoor journey! ⛷️
Théo - HardGuide
Reply from Hardloop
Hello Misel,
Thank you so much for your fantastic feedback! 🏔️ I'm thrilled to hear that everything went well with your order. Your satisfaction is what motivates us every day on our adventure together! Looking forward to accompanying you on your next outdoor journeys. 🌲
Sporty regards,
Blandine - HardGuide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.