Harley Street Hearing Reviews 568

I've seen three audiologists at Harley Street Hearing over the past two months for help adjusting to new custom hearing aids. The difference in quality of service has been striking, and not in a good way.

Zachary Stupple was by far the best experience.
He listened properly, explained things clearly, and actually sorted out the issues I came in with. But what stood out most was that he was proactive: he didn't just respond to my questions, he anticipated what needed addressing and got on with it. He genuinely cared about getting it right. A very different experience from my previous appointments.

Harley Street Hearing positions itself as a premium independent clinic, and the facilities and costs reflect that. But the quality of advice, guidance, and aftercare depends entirely on which audiologist you see. In my experience so far, it has been very variable and not consistent.

I'm glad I found someone in Zachary who puts the patient first.

I just wish the standard had been that high from the start.

First appointment and very impressed. Full explanation of everything associated with hearing loss and the actual hearing test was after physical examination of the ear and the explanation. All options were discussed in a frank and direct manner and I left feeling that I can trust them completely.

Very polite and professional

Excellent experience overall and particularly from the audiologist George - professional, methodical, clear and personable. A long appointment that flew by!

I found the first time visit really pleasing. The venue was nothing like I have been in before. Audiologist was very reassuring and anyone suffering from anxiety would easily overcome this.

After waiting 2 years for a new referral from my GP out of desperation I googled and luckily for me Harley Street Hearing was the only clinic available today.
At the reception I met staff with genuine welcoming smiles. Then I was greeted by clinician MA who immediately put me at ease. Before beginning suction he asked questions and listened. The procedure was very quick and painfree. After I agreed to a hearing test and was grateful for the suggestion as it was very informative.
Thank you for a great service.

The audiologist, Emer, was very thorough, achieved an excellent result with my ear wax removal and had a very good “bedside manner”. She explained everything, answered all my questions and put me at my ease for the procedure.

Changed my life. Getting the right hearing aids is life-changing. A very professional service, with good follow-ups.

Matt Frost was excellent
Very thorough, efficient and knowledgeable

I met the YouTube hearing sensation, Matthew Allsop, today. He carried out a remarkably thorough and fascinating review of my hearing and adjusted my hearing aids with new ear tips and updated programming.

I now properly understand how my hearing aids work, and although I haven’t yet tested them in a packed pub, I can already notice a significant improvement in how they perform.

I’m absolutely delighted that I chose Harley Street Hearing — and Matthew in particular.

I saw Joyce today at 127 Harley Street. It was my first year follow up.
She was kind, attentive to detail, thoughtful, professional, friendly and very good at her job. She answered my questions carefully and was very informative.

Caring and efficient service from well-trained, friendly, helpful experts. Highly recommended

We took our 9yr old daughter due to issues with balance and saw George. He was patient, kind and explained everything so clearly. My daughter felt totally at ease after being very nervous to start with. We really appreciated George’s manner and knowledge. We would highly recommend Harley Street Hearing.

Excellent care, thorough diagnostics, a wide range of device options and prices. Highly recommended for anyone with hearing issues.

I was impressed with Matt Frost’s professionalism, clear explanations and empathetic manner. He made the process of wax removal and hearing test very straightforward, efficient and ultimately reassuring. A warm welcome from the receptionist and helpful admin staff made my first visit to an audiology clinic a very positive experience. Thank you.

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full diagnosis, at the second appointment I had a fitting and the ongoing service options explained to me fully. The ‘extra mile’ is the overall approach taken to client care - kind, thorough and supportive. Thank you Matt Frost and colleagues!

Having been a regular visitor to the HSH team over the past few years, I have come to expect nothing less than the five star treatment I receive at each and every appointment. Once again, the reception and service received was nothing short of exceptional.

Having had a bad experience of (unsuccessful) wax removal by a well-known high street brand, I turned to Harley Street Hearing in some distress for help and reassurance. I got both - from Emer, who is a Senior Clinical Audiologist - and I could not be happier. I won't be going anywhere else in future for anything connected with my ears or hearing. Highly recommend.

Excellent, professional, with advice operating at the top of the spectrum, offering a range of different options but primarily ensuring satisfaction for the client. I could not be happier.

Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was smooth and the lady over the phone was very lovely and she took time to explain what may suit me better. The ear mould collecting staff was very nice and made me feel relaxed through the whole process, explaining every detail about the steps he was taking (what’s being done and why). He was done in no time and I felt like I was treated like a valued customer. I was referred to Harley street hearing by someone who’s been there so I definitely will be recommending others too.