Harley Street Hearing Reviews 570

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and supportive approach, often highlighting specific individuals for their exceptional service. The service provided is frequently described as excellent, thorough, and efficient, with many appreciating the detailed explanations and personalized care received during appointments. People are particularly impressed with the product recommendations and the overall user experience, noting significant improvements in their hearing and comfort with the devices. However, some customers also noted that while the staff were lovely, the clinic's physical accessibility could be an issue for those using larger mobility aids.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, care, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professional, caring, and... See more

Product

Consumers find the product to be life-changing, with many noting significant improvements in performance and... See more

Customer service

Clients share positive opinions on customer service, highlighting the proactive and thorough approach taken... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we wo... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic Center
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The improvement in my hearing is nothing short of completely transformational.

Matt Allsop was superb !
Such a dramatic hearing enhancement - nearly 50 years after fracturing my skull in a rugby accident !
…so , it’s never too late ! 😁

May 14, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for this review Roger. Delighted you've had such a dramatic hearing enhancement. From Matthew Allsop and the Harley Street Hearing team.

Rated 5 out of 5 stars

Exceptional

Totally professional and informative throughout the entire service (musician service - ear impressions for CIEMs).
This is the second time I have used HSH for the same task.
This time they were also required to carry out wax removal, despite my having gone through the microsuction process (3x!) at Specsavers just a few weeks earlier.
Lesson learned. Spend the money and just go to the professionals.
Simone* (I think it was), was very reassuring and the consummate professional. Not my first experience with HSH and I will be sure to return for new impressions should/when I need them in years to come.
*Corrected name.

May 12, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your exceptional review NC. So pleased you have such good experiences with our team and on this occasion Simone. We look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic team - the place to go!

Fantastic team - particularly Matthew. Always takes great care in my annual reviews - and the results are incredible.

May 6, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Steve for your review of Matthew and the Harley Street Hearing team. We look forward to seeing you again.

Rated 5 out of 5 stars

Very professional and reasonably priced.

Completely removed built up wax from both my ears and restored my hearing, all in half an hour and for £80.
I booked the appointment online at 3am and was seen at 9.30am the same morning.
A highly professional service.
Thoroughly recommended.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Paul listened to all my concerns and…

Paul listened to all my concerns and explained in detail about hearing problems and solutions. You are given the time to consider options and not rushed into making decisions.

May 7, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Colleen. Paul and the Harley Street Hearing team really value your opinion on our service.

Rated 5 out of 5 stars

Great team

My mother and I had a great experience with Harley Street Hearing and was very grateful of Simone’s kindness, patience and reassurance through every part of the assessment 😊

April 30, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Miss Sadia Jama. So pleased you had such a positive experience with Simone.

Rated 5 out of 5 stars

Excellent

Excellent. The consultant audiologist was thorough, informative and understood the impact hearing loss can have on a musician. I came away with hope that something can be done enabling me to continue playing and teaching.

May 2, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Christine. So pleased you had an excellent experience with Harley Street Hearing and Musicians' Hearing Services.

Rated 5 out of 5 stars

This was a fantastic place to go

This was a fantastic place to go, everyone was so helpful and the staff exceptional. The treatment was first class and the knowledge and expertise was so reassuring thank you.

April 30, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for such a glowing review Simon. So pleased you had such a good experience at Harley Street Hearing.

Rated 4 out of 5 stars

Excellent testing

The audiologist and testing were excellent.

Maybe upgrade the lift to save having to walk up 2 floors when it doesn't respond.

April 30, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you David for your kind words about our audiologist and the testing process – we're so pleased you had a positive experience. We really appreciate your feedback about the lift and understand how frustrating that must have been. We're currently exploring options to improve access and will raise this with our building management. Thanks again for taking the time to share your thoughts.

Rated 5 out of 5 stars

My first experience of Harley Street Hearing …

I had my first appointment with George at Harley Street Hearing yesterday. II was treated with respect and compassion and George clearly had a lot of knowledge and was an expert in his field. He explained everything during my hearing aid assessment really clearly and simply in terms that anyone could access.
He showed and explained to me all my options for hearing aids. I had a micro suction ear wax removal that was painless and he was extremely gentle and talked me through the procedure every step of the way. As I have auditory processing disorder he explained I would be seeing an expert in the practice for fitting of the hearing aids which gave me confidence. I was extremely impressed and would highly recommend. I am excited to go back when my personalised hearing aids are ready for fitting in just a couple of weeks. Thank you George

May 2, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

First of all thank you Amanda for such an in depth review of your first appointment with George. We are always delighted when a patient takes the time to inform us of their experience at Harley Street Hearing. I have passed your kind words onto George, and the team look forward to seeing you again very soon.

Rated 5 out of 5 stars

Top notch advice and extremely helpful

Always find Harley Street Hearing to be considerate and helpful. Paul Checkley very attentive and understanding. No rush, always gives good advice and professional. Been to HSH many times and a calm welcoming environment. Definitely would recommend.

April 29, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review and recommendation. This is very much appreciated by Paul and the Harley Street Hearing team.

Rated 4 out of 5 stars

Careful work to deal with recalcitrant…

Careful work to deal with recalcitrant wax. The only reason for withholding the 5th star is that they were running quite significantly late despite it being a 1030 appointment.

April 25, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for taking the time to leave your review Nicholas.
We're so pleased to hear that you were happy with the care and attention taken during your treatment. We do apologise for the delay you experienced on the day – we always aim to run on time, but occasionally appointments can take a little longer than expected to ensure every patient receives the highest standard of care.
We really appreciate your feedback and hope to welcome you back in the future.

Rated 5 out of 5 stars

Harley Street Hearing run a very…

Harley Street Hearing run a very efficient service and the treatment I received was excellent, painless and quick. The practitioner was kind, courteous and very skilled. Thank you!

March 27, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Delighted you had such a positive experience with Harley Street Hearing. Thank you for your review.

Rated 5 out of 5 stars

Excellent service

I came here for my ears, the service was easy to book over phone, the office staff Sacha and Tiffany were absolutely amazing withbtheir comminication by email and telephone. The audiologist was kind, caring and professional. Thank you for a great service and I can now even hear a 'pin drop'.

March 28, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Great to hear you had such a great service from Sacha and Tiffany. Thank you for your review Miss G, very much appreciated.

Rated 5 out of 5 stars

Balance and hearing assessment

Excellent balance and hearing assessment battery with audiologist, George - highly professional, informed and compassionate. First rate experience.

March 25, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

So pleased you had such a first rate experience with George and Harley Street Hearing Libby. Thank you for your review.

Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
I was treated with respect and attention to detail. Everything was explained carefully and my needs treated accordingly

March 18, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you David. Delighted you had such a positive experience with Harley Street Hearing.

Rated 5 out of 5 stars

Andreza is a marvellous audiologist!

Andreza is a marvellous audiologist!
She listens carefully is warm and encouraging and does everything possible to programme my hearing aids to give me the best hearing experience possible. `Huge thanks.

`i Highly recommend her and the team at Harley Street Hearing.

March 19, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Liz for such a high recommendation for Andreza and the team at Harley Street Hearing.

Rated 5 out of 5 stars

Another excellent experience with Harley StreetHearing…

I have been with Harley Street Hearing for several years. Their service is excellent and professional. After sales service and annual audiology consultations are of the highest quality. And the cost of advanced hearing aids is actually very competitive with high street chains

March 10, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for writing such a glowing review Norman. We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent professional an friendly…

Excellent professional an friendly advice and cusomer care! I was plesntly surprised as all of my options were explained clearly. Matt Frost understands hearing issues well from his own experience, and is a very good audiologist

March 7, 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review and lovely comments for Matt Frost.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look