I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.
2 Harley Street, W1G 9PA, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt Allsop was superb !
Such a dramatic hearing enhancement - nearly 50 years after fracturing my skull in a rugby accident !
…so , it’s never too late ! 😁


Reply from Harley Street Hearing
Totally professional and informative throughout the entire service (musician service - ear impressions for CIEMs).
This is the second time I have used HSH for the same task.
This time they were also required to carry out wax removal, despite my having gone through the microsuction process (3x!) at Specsavers just a few weeks earlier.
Lesson learned. Spend the money and just go to the professionals.
Simone* (I think it was), was very reassuring and the consummate professional. Not my first experience with HSH and I will be sure to return for new impressions should/when I need them in years to come.
*Corrected name.

Reply from Harley Street Hearing
Fantastic team - particularly Matthew. Always takes great care in my annual reviews - and the results are incredible.

Reply from Harley Street Hearing
Completely removed built up wax from both my ears and restored my hearing, all in half an hour and for £80.
I booked the appointment online at 3am and was seen at 9.30am the same morning.
A highly professional service.
Thoroughly recommended.
Paul listened to all my concerns and explained in detail about hearing problems and solutions. You are given the time to consider options and not rushed into making decisions.

Reply from Harley Street Hearing
My mother and I had a great experience with Harley Street Hearing and was very grateful of Simone’s kindness, patience and reassurance through every part of the assessment 😊

Reply from Harley Street Hearing
Excellent. The consultant audiologist was thorough, informative and understood the impact hearing loss can have on a musician. I came away with hope that something can be done enabling me to continue playing and teaching.

Reply from Harley Street Hearing
This was a fantastic place to go, everyone was so helpful and the staff exceptional. The treatment was first class and the knowledge and expertise was so reassuring thank you.

Reply from Harley Street Hearing
The audiologist and testing were excellent.
Maybe upgrade the lift to save having to walk up 2 floors when it doesn't respond.

Reply from Harley Street Hearing
I had my first appointment with George at Harley Street Hearing yesterday. II was treated with respect and compassion and George clearly had a lot of knowledge and was an expert in his field. He explained everything during my hearing aid assessment really clearly and simply in terms that anyone could access.
He showed and explained to me all my options for hearing aids. I had a micro suction ear wax removal that was painless and he was extremely gentle and talked me through the procedure every step of the way. As I have auditory processing disorder he explained I would be seeing an expert in the practice for fitting of the hearing aids which gave me confidence. I was extremely impressed and would highly recommend. I am excited to go back when my personalised hearing aids are ready for fitting in just a couple of weeks. Thank you George

Reply from Harley Street Hearing
Always find Harley Street Hearing to be considerate and helpful. Paul Checkley very attentive and understanding. No rush, always gives good advice and professional. Been to HSH many times and a calm welcoming environment. Definitely would recommend.

Reply from Harley Street Hearing
Careful work to deal with recalcitrant wax. The only reason for withholding the 5th star is that they were running quite significantly late despite it being a 1030 appointment.

Reply from Harley Street Hearing
Harley Street Hearing run a very efficient service and the treatment I received was excellent, painless and quick. The practitioner was kind, courteous and very skilled. Thank you!

Reply from Harley Street Hearing
I came here for my ears, the service was easy to book over phone, the office staff Sacha and Tiffany were absolutely amazing withbtheir comminication by email and telephone. The audiologist was kind, caring and professional. Thank you for a great service and I can now even hear a 'pin drop'.

Reply from Harley Street Hearing
Top professionals- one of the best clinics I have ever been to and can easily recommend. Wonderful care offered here.

Reply from Harley Street Hearing
Excellent balance and hearing assessment battery with audiologist, George - highly professional, informed and compassionate. First rate experience.

Reply from Harley Street Hearing
Excellent Service.
I was treated with respect and attention to detail. Everything was explained carefully and my needs treated accordingly

Reply from Harley Street Hearing
Andreza is a marvellous audiologist!
She listens carefully is warm and encouraging and does everything possible to programme my hearing aids to give me the best hearing experience possible. `Huge thanks.
`i Highly recommend her and the team at Harley Street Hearing.

Reply from Harley Street Hearing
I have been with Harley Street Hearing for several years. Their service is excellent and professional. After sales service and annual audiology consultations are of the highest quality. And the cost of advanced hearing aids is actually very competitive with high street chains

Reply from Harley Street Hearing
Excellent professional an friendly advice and cusomer care! I was plesntly surprised as all of my options were explained clearly. Matt Frost understands hearing issues well from his own experience, and is a very good audiologist

Reply from Harley Street Hearing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.