Stopped by Harris + Hoole and was looked after by Lina and her colleague, who were friendly and patient enough to deal with me before my afternoon caffeine hit (a true act of bravery). I asked for a s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Harris + Hoole at Stansted airport are best avoided. Rude and unpleasant staff that talk about you behind your back, if you dare query your order. Substandard sickly sweet iced coffee’s, and even more... See more
At Stansted Airport What a delightful service from 2 lovely boys. Jeusif and partner in crime with his lovely Irish Language. Flying can be quite stressful but meeting these cheeky chappies lightens... See more
Dateline Sunday 3 April 11.25 ... Travelled all the way to H&H at Tesco Ashenden Road for my daily capacchino only to find H&H DESERTED. Exactly the same yesterday. As usual NO adherence to their p... See more
Company details
Information provided by various external sources
We first stumbled across the names “Harris" and "Hoole” when reading Samuel Pepys’ Diary. Mr. Pepys wrote about walking past a great London Coffee house and seeing Mr Harris and Mr Hoole having a good old chin wag over a coffee. We reckon that it’s pr...
Contact info
Chiswell Street 35, EC1Y 4SE, London, United Kingdom
- harrisandhoole.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great idea to have one in my…
What a great idea to have one in my local Tesco much better than the Tesco cafe
Always freezing cold in the Crouch End…
Always freezing cold in the Crouch End store, staff say they have to have the aircon on for air circulation - dont know why it has to be so cold though...
QUALITY SERVICE FROM ANNA
QUALITY SERVICE FROM ANNA
I recently used Harris & Hoole, Tesco, at Holmbush, W. Sussex. I was served by Anna. She was exceptionally pleasant, very professional and very much a ' people's person'. A huge asset to Harris & Hoole !
My wife and I go into the Buckingham…
My wife and I go into the Buckingham branch every day for out coffee fix. The coffee is the best in the UK, the staff are always friendly and helpful. We look forward to Lockdown ending so we will be allowed to sit down inside and spend longer there. Keep up the good work guys.
Coffee very good cleanliness not that…
Coffee very good cleanliness not that much! Good place for takeaway.
Mostly worth the price
Make a lovely coffee. Food is pricey but don't usually visit for that
I visited the Tesco/Harris & Hoole/Tesco Southend
I visited the Tesco/Harris & Hoole Southend coffee shop at lunchtime today and ordered a coffee, a tea, a scone and a cake. While paying the waitress, she walked away from us to deal with someone else without saying anything to us. When she returned, I paid her and I asked her for 2 knives which she got from a container behind the counter and on her way back to me, she wiped them on her pinafore. One of the knives was dirty so I asked for it to be changed. A number of the tables were not cleared and parts of the floor were dirty with spilt food and, although there were no customers at this stage, there was no attempt to clear up. The 3 staff members were too busy talking to each other. When our drinks were ready, I was called over to collect them from the counter and I was given cups without saucers. I had to ask for serviettes as they were not handed out and I asked for spoons and I was directed to 3 spoons standing in a glass of water and I was told that they were clean. Within a few minutes of sitting down, music was turned on and played loudly. It seemed to me that the staff had very little regard for their customers and they do Tesco's or their own reputation no good whatsoever.
Best tasting chain store coffee
Best tasting chain store coffee, very smooth lattes. Staff also very friendly.
Could be 5 stars if stores were a little cleaner. Floor often filled with leftover crumbs and tables empty but still occupied with leftover cups and tables could do with a wipe. Would still recommend over other chain stores based on the taste of coffee though.
Don't believe the modern hip people hype they churn out
Poor recruitment & customer service, After attempting to gain recruitment 3 times now - there do not contact you - they just don't speak or talk to you, its like everybody elde in the UK today, they talk into mobiles etc - I've attempted to email, phone - I've even gone into the Hemel branch & asked to speak to the amnager as I want to work for them, but after this recent bout I've come to the conclusion they are nothing but over rated arrogant rude pigs.
Yep I said it - so sue me for speaking the truth oh your coffee isn't that good compared to starbucks etc either.
Nice coffee place
They have pleasant coffees and also tend to be in tranquil places for getting on with work. Disappointed that some branches have closed post-Covid.
The staff are great! And the app works really well
I go to H&H Crouch End. Their staff are lovely and the coffee is good. It's always a nice place to go by yourself or with company.
Also, the app is great - it connects to your debit card so you don't have to pre-load money onto it (much better than the systems used by some other coffee chains...). And you get a free drink every 7th coffee.
Great Coffee
Great Coffee! Service is always good, nice food selection. Really enjoy visiting their shops, which I had one more local.
Best coffee in UK
Best coffee in UK. I always choose H+H over ANY other coffee places, even if H+H is further away.. Staff is always nice, remembers your name and regular choice.. Just great experience.. Well done
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








