Great quality plants - large privet shrub. Arrived in excellent condition. Due to a shipping delay they even sent an extra plant! I would definitely use this company again.
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I arrived at the yard, spoke to Hugo, gave him an off cut from our existing hedge, he immediately took me through to some laid out pots etc, we matched up with the off cut ,he quoted for the quantity... See more
ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound.... See more
Company replied
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... See more
Company replied
Company details
Written by the company
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Contact info
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, United Kingdom
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4.3
Excellent
67 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Rubbish Packing
I ordered a potted plant on 26th Aug. It arrived on 24th Sept. - so not the world's fastest. In the box was one sheet of brown paper, one empty flowerpot, a handful of loose earth and my dried up plant. What were you thinking? You could have at least tied the flowerpot inside a plastic bag to held the soil and plant in.
Was this worth £42 - I don't think so. Only now is the plant starting to revive, so fingers crossed.
October 19, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Peter,
Thank you for taking the time to leave a review—and we’re really sorry your plant arrived in such poor condition, especially after a long wait.
The packaging and presentation you described are far from the standard we expect, and we completely understand why you felt disappointed—especially given the cost. A plant arriving loose, with minimal protection, simply shouldn’t happen. We’ve since made further improvements to our packing process for potted items, particularly around securing soil and rootballs during transit.
While we’re glad to hear the plant is starting to recover, we’d like to check in and make sure it's continuing to improve. If there are still any concerns, please feel free to reach out to us directly at sales@harrodsoutdoor.com or by calling 01603 327269—we’ll be happy to help.
Thank you again for your honest feedback. It’s reviews like yours that help us keep improving.
Amazing plants amazing service fast…
Amazing plants amazing service fast postage would always recommend them
September 24, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Awat,
Thank you so much for the kind words! We're thrilled to hear you were happy with the plants, service, and delivery speed. Your recommendation means a lot to us—we really appreciate it!
Friendly staff
Friendly staff, extremely helpful and beautiful plants. Helped me out with delivery which was great
October 4, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Tricia,
Thank you so much for the lovely review! We're really glad to hear you found our team helpful and friendly—and even happier that you're pleased with the plants.
It’s always a pleasure to go the extra mile with delivery when we can, so we're delighted it made a difference for you. We’d love to help again any time!
What an amazing company to deal with
What an amazing company to deal with. They were so good with their advice and on the delivery of 4 trees to the north of Scotland for my daughter's wedding. I cannot recommend them more highly
October 7, 2024
Unprompted review
Reply from Harrod Outdoors
Thank you so much for your kind words—we’re honoured to have played a small part in such a special occasion! It means a lot to know our advice and delivery helped things go smoothly, especially all the way to the north of Scotland.
Wishing your daughter and her partner all the very best—and thank you again for the recommendation!
Fantastic plants at a great price with…
Fantastic plants at a great price with fast delivery.
All round excellent service. Thank you, I will be back.
October 3, 2024
Unprompted review
Reply from Harrod Outdoors
Thank you so much for the kind words! We’re really pleased to hear you were happy with the plants, the price, and the speed of delivery—that’s exactly what we aim for.
We look forward to welcoming you back again soon!
ordered 24 pot grown Virburnum Tinus…
ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound. First time I have used this company & give 5 stars as highly recommend. I will be buying more plants from this company in the near future 👍
September 27, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Helen,
Thank you so much for the fantastic review! We’re delighted to hear your Viburnum Tinus arrived on time, in excellent condition, and exactly as expected.
It’s always great to welcome first-time customers—and even better to know you’d happily order again! We really appreciate the recommendation and look forward to helping with your next planting project.
Perfect 35m long instant hedge
Needed a substantial instant hedge to shield us from a new development next door. Was recommended to talk to Harrods and after discussion with Chandler and team about the soil, elevation and site, despite my initial preference for leylandii I was steered to Portugese Laurel and wow ..... we have a 35m long 2m+ high hedge that looks like it has been there for years and provides a dense wall of privacy. Excellent planting team worked patiently as we selected which plants to go where on a very difficult elevated planting site. Highly recommend Harrod Outdoor as spoke to many but none offered the complete advice to efficient planting solution at such a good price too.
June 1, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Matt,
Thank you so much for taking the time to share your experience—it’s brilliant to hear how well the Portuguese Laurel worked out for your project!
We’re really pleased we could help guide you to the right solution, and it’s great to know the hedge is already doing exactly what you needed—dense, mature, and perfectly suited to the site. A 35m stretch on elevated ground is no small task, so hats off to our planting team too—we’ll definitely pass on your kind words.
We’re thrilled you’re happy with the result, and really appreciate the recommendation. Don’t hesitate to get in touch if you ever need help with another project!
Great plants and Service once I got them.
I couldnt give 5 Stars as on the day of delivery I tried to call to get ETA and the phones cut off after 1 ring all day. I emailed titling it Urgent as I needed to go out and got no reply so couldn't plan anything as had to be around all day.
The driver and plants would get 5 star as he was very polite and put everything where I wanted.
September 20, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Jenna,
Thank you so much for your feedback—and we're really glad to hear you were happy with the plants and that our driver made such a good impression on delivery day!
That said, we’re genuinely sorry for the lack of communication when you needed an ETA. We completely understand how frustrating it is to have your day disrupted without clear updates, and we’re actively working to improve both phone and email response times, especially on busy delivery days.
We really appreciate you taking the time to leave this review—it helps us grow and get better. We hope to welcome you back again soon!
Red Robbins - 7 feet
Absolutely brilliant, really pleasant staff, fantastic customer service during the ordering process and the quality is exceptional, better than our local high end garden centre… highly recommend.
September 12, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Sharon,
Thank you so much for the glowing review! We're thrilled to hear you had such a positive experience with our team and that the quality of our plants impressed you—even compared to your local high-end garden center!
We’ll be sure to pass your kind words on to the staff who helped with your order. Your recommendation means the world to us, and we’d love to help again any time you need.
Great service and very helpful delivery…
Great service and very helpful delivery driver
September 11, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Mrs O’Sullivan,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience and that our delivery driver was able to help—your feedback means a lot to the whole team.
We’d love to welcome you back again soon!
Harrod Outdoors
I recently visited Harrod Outdoors, and I couldn’t be happier with the experience! The nursery was beautifully maintained, with a vast selection of healthy, vibrant plants. The staff were incredibly knowledgeable and went out of their way to help me find exactly what I was looking for. Their customer service was top-notch; they were patient, friendly, and genuinely passionate about plants. It’s clear they take great pride in what they do. My garden is thriving, thanks to the quality of their plants. I highly recommend Harrod Outdoors to anyone looking for a great selection and exceptional service!
August 30, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Gracie,
Thank you so much for taking the time to leave such a kind and thoughtful review! We're thrilled to hear you enjoyed your visit and that the nursery—and our team—made such a great impression.
It means a lot to us to know that our passion for plants and customer care came through, and we’re over the moon to hear your garden is thriving as a result!
You’re welcome back any time, and we’d be delighted to help with your next planting project whenever you're ready.
I was very very impressed from start to…
I was very very impressed from start to finish! .. I contacted the company as was struggling to find some mature yew trees that I needed by a specific date .. the staff that assisted me were just fabulous ..
I was called back shortly after my enquiry by a very helpful member of staff.
The order arrived very quickly and the delivery drivers were so kind carrying the heavy trees through the house to the garden for me as I have no back entrance to the garden..
The trees were in excellent condition, very healthy and exactly as described to me ..
I would definitely use this company again and would highly recommend them!!
🙏
July 10, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Jane,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that everything—from the initial enquiry to delivery day—went smoothly and left such a positive impression.
It’s great to know our team was able to help you source the mature Yew trees in time, and we’ll be sure to pass your kind words on to the drivers who went the extra mile (literally!) to get them to your garden.
We’re so pleased you’re happy with the trees and service, and we’d love to help again whenever you need us.
Ordered Mexican fan tree as a 40th…
Ordered Mexican fan tree as a 40th present for Grandson and his wife.Nice to see two surprise on there faces.Brilliant service.
August 11, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Richard,
Thank you so much for your kind review—and what a lovely gift idea! We’re delighted to hear the Mexican Fan Palm made such a special 40th surprise for your grandson and his wife.
It means a lot to us to be part of moments like these. We’re so pleased everything went smoothly and that you were happy with the service.
Wishing the tree (and the happy couple!) many years of growth ahead 🌴
Good quality plants. Very competitively priced
Well, where to start?
The website was easy to navigate and informative, the prices very competitive and plenty of choice.
The Dog Rose plants are well established and very, very, healthy. Also nicely packed, so as not to cause any damage.
I was kept informed of the progress of the order abd DHL delivered as stated.
August 8, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Denise,
Thank you so much for the lovely review! We're really pleased to hear you found the website easy to use and that the Dog Rose plants arrived in such great condition.
It’s fantastic to know everything from pricing and packaging to delivery and communication met your expectations—exactly what we aim for.
We hope the Dog Rose thrives in your space, and we’d love to welcome you back again soon!
Super company to deal with
SUper company to deal with - answered all my queries quickly, went to effort to show me the plants - they arrived well packaged and are very healthy - would highly recommend!
May 24, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Andrew,
Thanks so much for the kind words! We're really glad to hear you had such a positive experience—from the support before ordering to the safe arrival of your plants.
It means a lot to us that you’d recommend us, and we’re especially pleased to hear the plants arrived healthy and well-packaged. That’s exactly what we aim for!
We hope they thrive in their new home—do let us know if you need anything else down the line.
Scam fake business Avoid
I bought River Birch that arrived nearly dead. I rang Harrod Outdoors and spoke to chandler who confessed he had seen the poor condition of the trees before being sent out but they are only middle men that forward trees on. I was told the trees were guaranteed. I have asked for a refund but Harrod outdoors will not respond. Their business is one big scam. AVOID
March 27, 2024
Unprompted review
Reply from Harrod Outdoors
Hi David,
Thank you for your feedback—and we’re genuinely sorry that your experience has left you feeling so disappointed and let down.
Receiving a tree in poor condition is unacceptable, and if one of our team acknowledged concerns with the quality before dispatch, then it absolutely should not have been sent out. That’s not how we do business, and we’re currently reviewing this internally.
While we’re not just “middlemen,” we do work with a network of trusted growers across the UK and Europe to supply the widest possible range of plants. But quality control is always our responsibility, and it’s our job to make sure what arrives at your door meets the standard we promise.
We’re also sorry that your follow-up communication wasn’t responded to promptly. Every tree we sell comes with a guarantee, and if a refund or replacement was due, it should have been handled properly. This review has prompted us to look into your case again with urgency.
Please do get in touch with us directly at 01603 327269 or sales@harrodsoutdoor.com—just ask for a manager, and we’ll ensure your issue is fully reviewed and resolved.
We take this feedback seriously, and while we understand your frustration, we’re committed to making it right.
Delivery time.Bad customer service
Ordered 15 Laurels on the 24 June received no further communication from Harrods rang them on the 26th was told they would be delivered on the 28th my wife waited in all door eventually got an email late afternoon saying they were being delivered in two weeks!!.
Would not have ordered them if I was informed on the website
June 28, 2024
Unprompted review
Reply from Harrod Outdoors
Hi Gary,
Thank you for your review, and we're very sorry for the poor communication around your order.
Waiting in all day with no delivery and no clear updates is incredibly frustrating, and we completely understand why you'd be disappointed—especially when expectations weren’t clearly set from the start.
This was a breakdown on our end. Delivery lead times should have been made clearer on the website and confirmed promptly after your order. We’ve since made improvements to our post-order communication and are working to ensure delivery ETAs are visible and accurate before checkout, particularly during high-demand periods.
We appreciate you bringing this to our attention, and we’re sorry again that we let you down. If there’s anything further we can do to put this right, please don’t hesitate to get in touch with our team at 01603 327269 or sales@harrodsoutdoor.com.
👎Customer service poor, trees delayed and now refunded.
Ordered blue atlas cedar/weeping cedar beginning of April. No feedback as regards to delivery, had to ring in. Was told delayed and they would be delivered in 2 weeks. Come delivery date, they emailed to say that due to brexit the trees were not allowed in the country. Offered to send trees I didn't order, twice, so they don't read emails. A month after ordering they have still not removed them from their website. Was offered a credit which I may have taken up in the future, but cannot get into my account as it does not recognise the email that they have been emailing me on 🤔. So all in all, customer service is bad, and no trees to be had apparently. Yet other companies also selling...?
April 30, 2024
Unprompted review
Reply from Harrod Outdoors
Thank you for taking the time to share your experience—and we’re genuinely sorry for the delays, confusion, and lack of clarity around your order.
The Blue Atlas Cedar you ordered is a beautiful and sought-after tree, and we fully appreciate how disappointing it must have been to face delays and ultimately not receive it. You’re absolutely right to expect better communication throughout.
This order took place at a time when our post-Brexit plant import systems were still being refined. While we’ve since resolved the majority of these documentation and logistics issues, there are still rare occasions where delays at border control or last-minute export restrictions impact specific varieties. Unfortunately, that happened here—and we sincerely apologise.
We also regret the email miscommunication and the incorrect alternatives offered. That’s not the level of service we aim to provide. Our team has since made improvements to internal processes to ensure order notes, emails, and customer accounts are handled more carefully and consistently. We’ve also strengthened how we manage live product availability, especially for items coming from overseas growers.
If you're still having issues accessing your credit or account, we’d really like to resolve that for you. Please feel free to call us directly on 01603 327269 or email sales@harrodsoutdoor.com and ask to speak with a manager—we’ll make sure this is sorted quickly.
Thank you again for your honest feedback. It helps us improve, and we hope to have the chance to serve you better in the future.
I recently ordered Leylandii trees from…
I recently ordered Leylandii trees from this nursery, and I was thoroughly impressed with both the on-time delivery and the quality of the trees. Not only did they arrive exactly when promised, but the Leylandii trees were also in excellent condition. They were healthy, vibrant, and well-maintained. It's clear that the nursery takes great care in ensuring the quality of their products. Thanks to this, my new hedge is thriving, and I couldn't be happier with the results. Kudos to Chandler and the team for their outstanding service and top-notch trees!
August 26, 2023
Unprompted review
Reply from Harrod Outdoors
Hi Baris,
Thank you so much for the fantastic review! We’re thrilled to hear your Leylandii arrived on time and in excellent condition—it’s always our goal to make sure the plants we send out are healthy, vibrant, and ready to thrive.
Chandler and the team will be so pleased to hear your kind words—we’ll be sure to pass them on. It’s great to know your new hedge is off to such a strong start!
Thanks again for choosing Harrod Outdoors. We’d love to help with your next project whenever you’re ready.
Great experience
I recently ordered some laurel hedging from Harrods Outdoor. Chandler answered all my inquiries on the phone and helped me make an informed decision based on my specific requirements.
The delivery took 9 days within the expected time frame I was given. Chris the driver contacted me on the date of delivery and did a great job at following my drop off instructions.
The hedging arrived in perfect condition and were well protected during transit. I am very pleased and will definitely shop at Harrods Outdoor again.
May 24, 2023
Unprompted review
Reply from Harrod Outdoors
Thank you so much for your kind words! We're really pleased to hear that you had a smooth experience from start to finish—and that both Chandler and Chris were able to help make things easy and efficient for you.
It’s great to know the laurels arrived in perfect condition and that delivery went exactly to plan. We take a lot of care with both packing and communication, so it’s lovely to see that reflected in your feedback.
Thanks again for choosing us—we’d be delighted to help with any future projects!
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