Great quality plants - large privet shrub. Arrived in excellent condition. Due to a shipping delay they even sent an extra plant! I would definitely use this company again.
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I arrived at the yard, spoke to Hugo, gave him an off cut from our existing hedge, he immediately took me through to some laid out pots etc, we matched up with the off cut ,he quoted for the quantity... See more
ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound.... See more
Company replied
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... See more
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Company details
Written by the company
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Contact info
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, United Kingdom
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4.3
Excellent
67 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Pushy sales. Will promise anything to get your money.
I phoned them up and the man who answered the phone was very pushy to make a sale. He didn’t want to give me time to think and kept me off balance. I realised afterwards I have been overcharged by around £5 for each plant. I wanted them delivered on my week off, but he pushed for an earlier day when I had only a couple of hours off to get the shrubs in the ground before I went to work. The next few days after would be impossible for me so to get the plants in the ground punctuality would be essential.
He promised a time and I hired a gardener to arrive at the same time to help me.
No sign of my laurels at the agreed time, so I gave it 20 minutes and called them. The chap said the vans had left at 07.00 (I’m only 20 minutes away from them) but as it was 10.20am he called the delivery guys and called me back.
This is where the lying really started - unfortunately events that “happened hundreds of times” had delayed them. “What events?” A tyre puncture. “Hundreds of times?” Well, once a year or so. “Whereabouts?” Kent. They stayed in a hotel overnight. “But I thought they left Ormesby at 07.00 and I was one of their first calls?”
The guy waffled on and on giving me lies easily disprovable when he would have been better off admitting they hadn’t ever intended to deliver at the agreed time.
He promised afternoon delivery when I would be at work so I gave him detailed instructions where they should be left.
I paid off my gardener and he went home.
I was in London when my phone went. “There’s no-one here.” It turns out the instructions I gave hadn’t been passed on.
Being dishonest and being too pushy with sales is a bad idea guys.
February 17, 2023
Unprompted review
Reply from Harrod Outdoors
Hi Roger,
Thank you for taking the time to share your experience—and we’re genuinely sorry for the frustration and inconvenience you faced.
It’s clear that several things went wrong here: you felt pressured during the sales call, the agreed delivery timing wasn’t honoured, and the communication around both the delivery and your instructions fell short. On top of that, the handling of your concerns understandably left you feeling misled. That’s not the service we aim to provide, and we take your comments seriously.
We’re actively working on improving how we handle delivery scheduling and internal communication, especially when coordinating with external drivers. Your feedback is an important reminder of why that’s essential. We’re also reviewing how we approach customer service and sales to ensure every customer feels informed, respected, and supported throughout.
We’re sorry that this experience has led to a loss of trust, and while we can’t change what happened, we’re grateful you flagged it. If you’d like to discuss this further, we’d welcome the opportunity to speak with you directly—please feel free to contact our team at 01603 327269 or sales@harrodsoutdoor.com.
Delivery arrived well beyond late
Delivery arrived well beyond late. No updates received and or any remorse when spoken to. If that was not bad enough, the quality of hedging were completely appalling, roots were dry and dying. Asked for a refund or a replacement and they could not give a toss, blaming me for the issue.
November 15, 2021
Unprompted review
Reply from Harrod Outdoors
Hi Daniel,
Thank you for your honest review. We're very sorry to hear about the experience you had in 2021. A delayed delivery with no communication, followed by poor plant quality and an unsatisfactory resolution, is not the level of service anyone should expect—and we understand your frustration.
We also regret that your concerns weren’t handled with more care at the time. Since then, we’ve worked hard to improve our delivery communication, plant quality control, and how we respond when things go wrong. Feedback like yours has played a role in driving those changes.
While we can’t undo your experience, we appreciate you taking the time to share it. If you ever wish to discuss the matter further, we’re always here to listen.
Really poor experience with this…
Really poor experience with this company wouldn’t buy from them again. My delivery was really late and the plants were poor quality.
November 7, 2021
Unprompted review
Reply from Harrod Outdoors
Hi Dan,
Thank you for your feedback, and we’re genuinely sorry to hear that your experience back in 2021 was disappointing. Late delivery and poor plant quality fall well below the standards we set for ourselves, and we completely understand your frustration.
Since then, we've made significant improvements to both our logistics and quality control processes to ensure that orders arrive on time and in excellent condition.
We appreciate you taking the time to share your experience—it’s feedback like this that’s helped us raise the bar for our service.
Delivery took an unnecessary amount of…
Delivery took an unnecessary amount of time to arrive, to add to that; the Laurel Hedging came tightly packed in cling film, causing much breakage to the plants. Leaves were discoloured and spotted. Take your business elsewhere.
November 5, 2021
Unprompted review
Reply from Harrod Outdoors
Thank you for your feedback Cathie, and we’re sorry to hear that your experience in 2021 didn’t meet expectations. Delays and poor packaging are not acceptable, and it’s clear that the condition your plants arrived in fell short of what we aim to deliver.
Since then, we’ve taken important steps to improve both our delivery times and our packaging methods—moving away from the practices that led to issues like this. All plants are now packed with airflow, cushioning, and species-specific handling in mind to minimise damage in transit.
We appreciate you taking the time to share your experience. While we regret that we didn’t get it right at the time, your feedback has helped us do better for our customers today.
Great Experience
Needed hedging for my first house, had a lot of meters to cover so decided to go with Harrods outdoor as they were the only ones that could provide me with the amount of plants that I needed. The price was reasonable for the quality, customer service was outstanding and delivery was hassle free and fast. I was updated an hour before the delivery arrived. Love the plants and the service. Would definitely recommend!
June 30, 2021
Unprompted review
Reply from Harrod Outdoors
Thank you so much for the lovely review—and congratulations on your first home! 🎉 We’re so pleased we could help you get your hedging sorted, especially for such a big project. It's great to hear that everything from availability to delivery and service hit the mark.
We’ll pass your kind words on to the team—they’ll be thrilled to know their efforts made a difference. Wishing you all the best with your new garden space, and we’d love to help again anytime.
Thanks again for recommending us!
Sent wrong trees & wouldn’t refund
I ordered 40 x 6-7ft laurels, they price matched another quote i had for £1200. (Their original quote was £1800.00)
They advised the order would be 2 weeks.
The order didn’t show up for another 4 weeks and was finally received mid December 2020.
I was advised to get them planted immediately as they were root-balls it could damage the plant if not, so i arranged for workmen to take delivery and plant whilst i was at work.
Im no gardener but thought they didn’t look right straight away, but was assured that they just needed to flourish in the ground.
Over the next 3 weeks i suffered an unfortunate riding accident which caused me to be in hospital, then was Christmas and new year.
At the beginning of January i noticed they had lost all their leaves, so i contacted Harrods outdoors to be told they aren’t laurels but privets!!!!
They would not even consider taking them back as by now it was 3 weeks since receiving them and out of their “2 week refund period” even though due to their late delivery, meant Christmas & new year fell into this time.
Absolutely devastated that i had wasted SO much money on trees i don’t even want, they said the best they could do would be a “really good deal” on some actual laurels. They think that charging me £2400 is a really good deal, this is £640 HIGHER than their original quote!
Absolutely disgusted in this company, avoid like the plague. They may well be all polite to talk to but they have ripped me off £1200!!
You would think that even as a good will gesture they would have them back and provide a refund, or even offer me an actual good deal on the correct trees, but nope, they don’t give a toss 😡😡
January 20, 2021
Unprompted review
Reply from Harrod Outdoors
Thank you for taking the time to leave this review. We're very sorry that your experience fell short of expectations, especially on such a significant order. Delays, incorrect items, and poor communication are unacceptable at any point in a customer journey—and we fully acknowledge how frustrating this must have been.
Although some time has passed since this was posted, your feedback remains valuable and has played a part in shaping improvements across our business. Since 2021, we’ve made considerable changes to our order verification process, delivery logistics, and how we manage and resolve customer issues—particularly where delays or errors occur.
While we can’t change what happened, we want to assure you that your experience is not reflective of the standards we hold ourselves to today. Should you wish to discuss this further or revisit the matter, our team would welcome the opportunity to speak with you directly.
Thank you again for your honest feedback.
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