harrybrownlondon.com Reviews 113

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

The website was easy to surf and the delivery was prompt however, suit had a lot of fluff on it so so that I had to take it to the dry cleaners. I think if you pay that much for a suit they should at... See more

Rated 5 out of 5 stars

Was a little apprehensive as my partner was ordering the pale green suit for our wedding and you don't get the usual choice of jacket and seperate trouser size... but it arrived and it was the nicest... See more

Company replied

Rated 5 out of 5 stars

I ordered two suits in different sizes that both arrived with marks on them. Cotton seersucker can mark easily but Weronika went to the warehouse and found me the right size without any marks and sent... See more

Rated 5 out of 5 stars

AMAZING PRODUCTS QUALITY AND DESIGN! There suits are both affordable and comfortable and are available in a wide range of styles, colours, and sizes are accessible. Shipping was quick, and the prices... See more

Company replied

Company details

  1. Tuxedo Shop

Written by the company

Harry Brown London is here for your sartorial needs. Harry Brown London is the embodiment of the man about London town. Inspired by men of the silver screen who know what the sharp cut of a suit does to their presence in a room. From suits perfect for your day to day in the office, to a three piece that will work its charm at a day at the races.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Great suit awful sizing

The suit it’s self is absolutely stunning! But your sizing system is useless. I needed a 40” jacket and 32” trousers but couldn’t get it because of your 6” sizing policy. For me to have the 40” jacket I would have had to have the 34” trousers and they drowned me. What a way to lose custom.

June 26, 2023
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Reply from harrybrownlondon.com

Hi Jordan, thank you for your kind feedback about our suit quality. I'm sorry to hear that you have had difficulty with our sizing. I have noted your feedback to the team.

Rated 5 out of 5 stars

Was a little apprehensive as my partner…

Was a little apprehensive as my partner was ordering the pale green suit for our wedding and you don't get the usual choice of jacket and seperate trouser size... but it arrived and it was the nicest fitting suit he's had. He usually buys Darcy suits and this one knocked spots off for fitting and quality. Beautiful.

April 13, 2023
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Reply from harrybrownlondon.com

Hi Kerrie, thank you so much for taking time to review your experience at Harry Brown. I'm so delighted to hear both you and your parter love the suit so much! We hope to see you shopping with us again soon 😊

Rated 1 out of 5 stars

I buy suits regularly

I buy suits regularly. Took me 4 days to get through to these guys on the phone. they have 1 size for jacket, waistcoat and pants. They wont let you choose the size of the waistcoat of pants differently to the jacket. Not very friendly over the phone too.

April 17, 2023
Unprompted review
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Reply from harrybrownlondon.com

I'm so sorry to hear you had a bad experience shopping at Harry Brown. Certain styles of our suits come nested, meaning they have a standard 6" trouser drop from the blazer/waistcoat, but other styles are still available as separates allowing you mix and match sizes. Please may you drop an email to mia@harrybrownlondon.com explaining a little more about your phone call with the team?

Rated 5 out of 5 stars

Linen wedding suit

Quick delivery. Ordered 2 suits to edge my bets with sizing. Sent one back and quick refund.
Cant fault

April 2, 2023
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Reply from harrybrownlondon.com

We're so happy you had a great experience shopping with us! Enjoy your suit!

Rated 3 out of 5 stars

Overpriced but nice looking waistcoat

Overpriced. I think that is how I would summarize this. It was packaged ok, no hanger, just in plastic bag. For the price perhaps it warranted better packaging.

March 30, 2023
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Reply from harrybrownlondon.com

Thanks for taking the time to leave us a review, Chris. I'm sorry you were disappointed with the packaging of this product. I'll pass on this comment to our warehouse and see what we can do to improve this in the future!

Rated 5 out of 5 stars

Great service. Beautiful suit.

It took very little time to come and it’s a beautiful suit that fits perfectly.
Thank you

April 5, 2023
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Reply from harrybrownlondon.com

We're so glad you love your suit, Matt. Thanks for taking the time to give us some great feedback.

Rated 5 out of 5 stars

Excellent material

Excellent material, perfect fit, overall excellent suit and business management

April 3, 2023
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Reply from harrybrownlondon.com

Julian, thank you so much for a fabulous review. We hope you love your purchase.

Rated 4 out of 5 stars

Very quick delivery.

Very quick delivery.

Quality and fit was a less than expected.

March 27, 2023
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Reply from harrybrownlondon.com

We're so glad you received your parcel quickly. We hope you love your purchase!

Rated 5 out of 5 stars

Lovely jacket bought for my son’s…

Lovely jacket bought for my son’s birthday. He is quite difficult to please as he obviously has his own style. He absolutely loved it. Very fast delivery. First time I have bought from Harry Brown would highly recommend.

March 13, 2023
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Reply from harrybrownlondon.com

Thank you for writing such a kind review. We're very happy to hear that your son loved his jacket!

Rated 5 out of 5 stars

Quality of suit very good

Quality of suit very good. My first suit was to big but I was able to return without any problems.

March 17, 2023
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Reply from harrybrownlondon.com

We are delighted to hear you enjoy your suit, we appreciate your feedback!

Rated 1 out of 5 stars

Sizeist

Sizeist, only sell suits to 1 body type, spent £280 in a suit for them to not accommodate 1 waist size difference. Very poor for the price.

March 14, 2023
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Reply from harrybrownlondon.com

I'm very sorry to hear you feel this way about Harry Brown London. We strive to have the best fit for our customers and would love to learn more about your experience and understand where the discrepancy was. Would you be able to send me an email with a little more information about the issue to mia@harrybrownlondon.com?

Rated 1 out of 5 stars

Ridiculous customer service

I’m really dissapointed with Harry Brown. We bought a suit online and after trying on it wasn’t the right one, and returned it, within 14 days. Harry Brown have refused the refund due to it being in an “unsaleable condition” by that sent us “proof” of 2-3 hairs on the clothing. Hardly “unsaleable” what do you expect when clothes have been tried on… will be raising a dispute with the credit card company.

March 13, 2023
Unprompted review
Rated 4 out of 5 stars

I had issues with the return as Royal…

I had issues with the return as Royal Mail messed up the collection and I tend to lose the paid money. That's not the merchant's fault directly speaking but 'indirectly' they could orchestrate a smoother and more reliable channel for return.

Update: The issue has been resolved from one of the party's side.

February 27, 2023
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Reply from harrybrownlondon.com

Thanks for taking the time to review Harry Brown London. We are so sorry to hear about your issue with Royal Mail. Please may you drop an email to mia@harrybrownlondon.com with a little more information on the issue and I can raise this with the team about deliveries going forwards.

Rated 4 out of 5 stars

Quality of Product is s excellent

Quality of Product is s excellent. But your delivery (DPD) dropped my package off at another address. Very poor. Got the package in the end.

February 27, 2023
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Reply from harrybrownlondon.com

Thank you for your great review of our product! We are very glad to hear you managed to get your parcel. I will pass on your comments about the delivery to the customer service team.

Rated 5 out of 5 stars

Sharp suits and snappy service 🤩

I love the detail on the suits and the special touches to make them feel unique. High quality and really comfy.

Needed to exchange sizes a couple times as bought a few suits for my groomsmen. Fast, easy and a slick online service.

March 1, 2023
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Reply from harrybrownlondon.com

We are so glad to hear you love your purchase! Thank you so much for choosing to shop with us for your wedding suits.

Rated 5 out of 5 stars

Suits are lovely fits like a glove I've…

Suits are lovely fits like a glove I've got two suits now and both are the best fitted suits I've ever tried on never owned a suit as never liked the feel n restrictions of a suit as soon as I tried them on I knew they were the ones for me highly recommended and great price 5☆

February 19, 2023
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Reply from harrybrownlondon.com

Thank you so much for your 5 star review! We really appreciate the great feedback. I'll pass this comment onto the design team!

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