Hartlepool Motor Company Reviews 

Thank you Van and the team @ HMC 3rd car we have bought from them and cracking car and service,100% satisfaction as always!
Pete&Angie

An excellent service from Hartlepool Motor Company. From the start of the process to the quick and efficient delivery of our new Volvo XC40. Van and Elliot ensured that nothing was a problem. Would definitely use again!

I purchased a car from Hartlepool Motor Company following a remote sale arranged by telephone. The vehicle was delivered to my home, which meant I had no opportunity to inspect it in person before purchase and took the traders word on the car as well as photos and a walk around video. Overall the car was in very good condition inside and out as per the photos and video.

Within a short time of receiving the vehicle, I arranged for it to be serviced and inspected by an independent garage. The inspection identified oil leaks from both the gearbox and the crankshaft seal. These issues were reported promptly, and I initially asked for the faults to be repaired in line with my consumer rights. I also tried to resolve the matter amicably and even suggested a compromise to avoid escalation.

Unfortunately, we were unable to reach an agreement at that stage, and after several attempts to resolve the issue, I had no option but to arrange the repairs independently and pursue the matter formally.

Following the issuance of a court claim, the matter was eventually settled in full, 4 months after purchase.

While I appreciate that used cars may show wear and tear, significant oil leaks that appear shortly after delivery should be addressed promptly. I would encourage anyone buying a vehicle remotely to ensure they obtain an independent inspection quickly if any issues arise.

The matter has now been resolved, but the process could have been avoided with earlier cooperation.

It was a shame my experience was like this as the start of the process was faultless and really easy to deal with, communication was spot on too, until I had a problem then you find out how good someone's customer service is.

Bought a car from this dealer and must admit to a professional experience from start to finish. Was allowed to take car for test drive on my own with no restrictions given. Had an issue with paperwork (not their issue) but this was dealt with by Elliot in a cool calm manner. Elliot even offered to have my private plates made up and fitted prior to my collection the vehicle. Would not hesitate to recommend them to any prospective purchaser.

I had specific requirements for a new car and found an Audi Q5 black edition Quattro in grey at Hartlepool Motor Company. I spoke to Elliot who was very professional and answered my questions. Also sorted everything out for the date I wanted it.
I collected the car yesterday and it is fabulous, thank you again, Elliot.
Great place to buy a new car, highly recommended.

Exceptional service! I purchased a car online, over 300 miles away. Elliot’s communication and attention to detail is extraordinary, and can’t thank him enough for his service and perfect transaction! A massive thank you to Van, the owner, who went out of his way to deliver the car as promised. Thanks guys!

I recently bought a car from Elliott at Hartlepool motor company. From the first call, to collecting at Newcastle Airport, Elliott covered everything. He communicated every step of the process and went over and above to ensure I was fully satisfied. I highly recommend and I would 100% buy another vehicle from Hartlepool Motor Co. Cheers Elliott.

Sold our car through Motorway and Van from Hartlepool Motor Company Ltd contacted us immediately after the auction ended. As first-time sellers, we were a bit apprehensive, but Van quickly put us at ease with his friendly and professional approach.

He travelled from Hartlepool to Glasgow by train to collect the car, and as we sat chatting in our house, the full payment was transferred straight into our bank account within minutes.

A true gentleman and a pleasure to deal with. We would happily do business again with him and his team at Hartlepool Motors and highly recommend them.

Having bid the highest offer on the Motorway auction on the weekend, their representative contacted me this morning (Tuesday) and later in the day confirmed a collection from my home today. Having picked up the 2 drivers from the local station and driven them to my house, the deal was completed within about 10 minutes with the full offer price paid into my bank account. The whole process with 2 friendly gents from Hartlepool was a pleasure. The only surprise was selling the car to a dealer from Hartlepool when I live in Berkshire. I heartily recommend this company (and Motorway).

Bought a car recently from Hartlepool Motor Company and the experience was great throughout. No pushy sales techniques, just genuine nice people wanting to make sure you leave with a car you’re happy with, would definitely come back again.

I bought a van from Hartlepool Motor Company a week ago. I saw it online on VanTrader and it looked perfect so I gave HMC a call. Elliott was an absolute pleasure to deal with over the phone and was able to answer all of my questions and was more than helpful in sorting out all of the little requests i had regarding the van prior to picking it up. Two weeks later and a four hour train journey from the south to the north of England to pick it up I was met by a real gentleman Steve at the station who took me to their dealership and sorted out all of the paperwork professionally. I had a question regarding the VAT payable, but this was explained by the business owner Van (who is, as previous reviews have said - a proper nice bloke to deal with). I absolutely LOVE the van I have bought from HMC and would honestly recommend them to anyone looking for their next vehicle.

I was looking for a Mini Countryman for my wife. Found a lovely car for sale on Autotrader at HMC. Called and spoke to Elliott who was professional & attentive. Excellent communications & a very easy process. My wife is delighted with her new car! A fantastic, high quality car, exactly as advertised. Highly recommend Elliott & Van @ HMC and would definitely use again. First class service. Charlie, Edinburgh.

outstanding service from hartlepool motor company,went above and beyond on absolutely everything from viewing the car right through the process of picking the car up,they prep there cars to a very high standard,and they had the car checked over and what ever it needed got done no expense spaired,this garage isn't just about making money they give you that extra piece of mind when buying a car, great set of lads would highly recommend this garage to anyone who wants a car 😁

I recently purchased a vehicle from hartlepool motor company and unfortunately the vehicle had 1 or 2 faults after a couple of weeks of driving and I can honestly say the team have been absolutely fantastic in sorting it out and covering the cost with out hesitation, once again I'd like to say thanks to Elliott and the team absolutely great customer service , keep up the good work lads , and thanks again 👍

Elliott and Van were so easy to deal with,I went in Tuesday to price up a Kia Sportage on the forecourt which was out of my budget but saw a lovely nissan qashqai,I asked Elliott what deal he could do on it for me,Van joined the conversation and we agreed a deal and I was happy with the px offer.Today I picked the car up again Elliott and Van couldn't do enough sorting out tax and log book so nothing more to do than enjoy the car. Low mileage car great deal and great service what more could you want.Thanks lads

Bought my first car today. Asked to take it away same day instead of waiting a few days, they had it sorted within the hour for me. Amazing experience! See you in a few years for my next one!!

My purchase of my Kia sportage was handled efficiently by all staff concerned ,initially Danny who promised the vehicle would be delivered to my home town of Redcar allowing my partner and i to test drive .Even though we had nearly purchased another vehicle from another garage ,i was so happy that the owner phoned and said the vehicle was parked at his home for a test drive ! I thanked him for the great service and after the test dive ,we decided to change our minds and buy the sportage . Van serviced the vehicle and mot was provided .Danny done a great job of valeting and we were good to go. Left the review to now ,allowing time for any problem or issue with the vehicle .None what so ever ! Great service from a family run business and wouldn't hesitate buying another vehicle from Van and the gang ! Keep up the good work and a big thanks ! Martin Greig

Great service from van and the team he really helped us a lot when purchasing our car from them
They made sure we where welcomed and comfortable throughout the purchase and got the right deal and experience we wanted when purchasing the car from him very friendly service and would definitely recommend when purchasing a new car.

I recently bought a car from Hartlepool Motor Company. The staff were polite and helpful, making the process smooth. They handled some minor issues well, like delivering the car and replacing a faulty part later. Overall decent experience, though not perfect. Would consider them again but not without exploring other options first.

I went to go look at a ford fiesta it was in amazing condition. Also The staff there were amazing would definitely recommend buying a car from there.