Hartlepool Motor Company Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear communication, honest advice, and a smooth, straightforward purchasing process from start to finish. Buyers are also very pleased with the exceptional quality of the vehicles and the attentive, personalized customer care received throughout every single interaction. Many consumers emphasized that they would happily return and recommend the dealership to others. However, some people mentioned occasional concerns regarding post-purchase support or minor communication issues after the transaction was finalized. Reviewers noted that interactions involving management could sometimes feel less than satisfactory or required additional cooperation.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, describing the overall experience as professional, smooth,... See more

Product

Customers consistently note positive experiences with product, describing vehicles as arriving in pristine... See more

User experience

People report positive experiences with user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a Mini Countryman for my wife. Found a lovely car for sale on Autotrader at HMC. Called and spoke to Elliott who was professional & attentive. Excellent communications & a very ea... See more

Rated 5 out of 5 stars

Sold our car through Motorway and Van from Hartlepool Motor Company Ltd contacted us immediately after the auction ended. As first-time sellers, we were a bit apprehensive, but Van quickly put us... See more

Rated 5 out of 5 stars

Exceptional service! I purchased a car online, over 300 miles away. Elliot’s communication and attention to detail is extraordinary, and can’t thank him enough for his service and perfect transaction!... See more

Rated 5 out of 5 stars

Bought a car from this dealer and must admit to a professional experience from start to finish. Was allowed to take car for test drive on my own with no restrictions given. Had an issue with paperwork... See more


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Hartlepool Motor Company is an independent, family run business based in the North East of England. Drawing on over 20 years experience in the car industry, we understand that an increasing percentage of car are sold online, whilst we love to meet the customers that come along to our showroom, we also pride ourselves on having the ability to describe, advertise and price our cars honestly and accurately. We hope this provides customers the confidence to buy from us, regardless of where they are located in the UK. Every car we stock is hand picked by us and HPI checked for added peace of mind. Hartlepool Motor Company aims to provide a high quality service, give our customers an exceptional buying experience and provide you with quality customer service. We do everything we can to make the process of buying or selling your car as enjoyable and stress free as possible. Due to our vast experience, we are also highly skilled at sourcing specific cars and are more than happy to do this on your behalf. Just get in touch and let us know your requirements


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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4.6

All reviews

(286)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service!

We recently used Motorline to sell our car and during this process were offered the best price from Hartlepool Motor Company. Without getting into too much detail, the team that inspected the car were punctual, professional and very friendly. After inspection we were offered the agreed selling price and the car was taken away. We must say dealing with Van and his team was an absolute pleasure and would highly recommend Hartlepool Motor Company based on our experience. An exceptional service from start to finish!

March 7, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Hi, Thank You so much for your great review. Glad you found our professional and friendly manner to your liking and we hopefully look forward to meeting you again in the future. Many Thanks!

Rated 5 out of 5 stars

Bought a golf R

Bought a golf R

Absolutely fantastic service from Van and Tim.
Spot on.
Very professional and fantastic car.
Highly recommend when looking for your next car.

May 14, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You so much for your kind review. We are very happy you are enjoying your new purchase, It was a pleasure to meet you and we look forward to doing business with you again.

Rated 5 out of 5 stars

Visit this dealer

A very pleasant experience.The car dealer called Tim was more than helpful,friendly and not at all pushy,which made a nice change from experiences I’ve had in the past when looking at cars from different dealers.Everything went smoothly and nothing was too much trouble.I would highly recommend paying them a visit .

April 8, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank you so much for taking the time out to review our business. It was a pleasure to meet you and we look forward to dealing with you again.

Rated 5 out of 5 stars

friendly and great service

recently sold my Mercedes to Van and his team at Hartlepool motor company.
Simple process with no attempt to knock price down further than agreed via Motorway. Team collecting were professional, and arrived on time. Seamless processing

April 18, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You for your kind review. It was a pleasure to meet you and hopefully we look forward to dealing with you again.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience
Spotted a car I really wanted at HMC and started chatting with Tim regarding it. The service I received from him was just excellent. Nothing was any trouble and he made myself and my hubby feel very welcome, the whole process from start to finish was exceptional. HMC have a fantastic range of high quality used cars and we will definitely be visiting Tim and the team again when we’re looking for a new vehicle

April 10, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You so much for your review. It was a pleasure to meet you both and we hope you enjoy your new purchase.We look forward to meet you again.

Rated 5 out of 5 stars

Trustworthy company!

Car was delivered a fair distance at good price and as expected. Really happy with my purchase so far. Spoke to Tim and Van who were both extremelly helpful and ensured I was happy with my purchase and kept me informed throughout process. Will use again in future I'm sure!

April 11, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You Emil, We Hope You Enjoy Your New Purchase And We Look Forward To Helping You Again In The Future

Rated 5 out of 5 stars

Selling my car

They bought a car from me privately and it was a very smooth process. No messing about or surprises. Transferred funds when he said he would. Overall great and professional businessman.

April 11, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank you for your review.

Rated 5 out of 5 stars

Collected a BMW Z4 today.

Collected a BMW Z4 today.
The car was beautifully presented and the handover process was both quick and efficiently handled by Tim.
Many thanks to both Van and Tim for a great buying experience.

April 10, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks David for your kind review. We look forward to meeting you again.

Rated 5 out of 5 stars

BMW Z4 to HMC

Sold a BMW Z4 to HMC - Van was a delight to deal with and very communicative. Gary collected the car on Easter Saturday, late afternoon, with funds transferred immediately - all very straightforward. Great service all round. Thanks.

April 8, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank you for the review. It was a pleasure to meet you.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I could not have asked for a better experience when purchasing my new car. The team really looked after me during the process and were very prompt, as well as remaining professional and friendly. I will definitely be recommending the company to my family and friends, and will be visiting again when its time for an upgrade. Thank you so much, Janey.

April 5, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You so much Janey. It was a pleasure to deal with you from start to finish and hope you enjoy your new motor. Hope to see you again.

Rated 5 out of 5 stars

Thank you so very very much Hartlepool Motor Company LTD

I sold my car online for the very first time and I was really nervous about the collection and payment side of things. I needn't have worried, Van from Hartlepool Motor Company LTD who bought my car was so helpful, so honest and very informative. He did everything he said he would and then some and he made the whole experience much more pleasant and easy for me.
He arrived bang on time in Liverpool all the way from Hartlepool and both he and the gentleman who accompanied him were very respectful and kind to me and my parents.
Van showed and talked me through the payment he made to me and also the payment that he made to Mercedes finance to pay my settlement figure. He understood I was worried about the payments and he was so considerate and understanding.
I would not hesitate to sell my next car to Hartlepool Motor Company LTD and I can 100% recommend them to anyone who is selling their car.

March 21, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank you so much for taking the time to write such kind words. We are really glad that you found the experience of dealing with us straightforward, pleasant and easy.From our side it was a pleasure to meet you and your family. Good luck and once again thank you.

Rated 5 out of 5 stars

HMC purchased my Audi S3.

HMC purchased my Audi S3.
Straightforward to deal with and in constant contact with updates by Van.
Money transferred within seconds.
Gary had a 12 journey by public transport to get to me then a 5 hour drive back...superstar !

Process went exactly as it should have with no issues.
Well done HMC.
Very highly recommended.

Darryl Jones.

March 11, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Darryl. It was fantastic to meet you.

Rated 5 out of 5 stars

Great Experience

Excellent experience with Tim & Van throughout the whole process of trading in our car and purchase of a new car!
Great communication during the process with quick answers to questions over the phone and in person.
Our new car was excellently presented at the change over!
Would highly recommend 😊
Billy & Joy

February 24, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You So Much For Your Kind Words. Van And I Are Really Pleased You Both Enjoyed The Whole Process And Are Now Enjoying Your New Car. Hope To See You Again Soon

Rated 5 out of 5 stars

Hartlepool Motor Company purchased my…

Hartlepool Motor Company purchased my vehicle off me. The two gentleman that came to collect my vehicle they were extremely friendly and so lovely to deal with. The main man Van was very fair and again a pleasure to have worked with. They kept their professionalism throughout and it was a pleasure doing business with them. Will definitely be recommending them and look forward to their services for my self in the near future.

March 2, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank you so much for your kind words. We look forward to meeting you agin in the near future.

Rated 5 out of 5 stars

Honesty and trust

Great to know there are still genuine courteous and professional car dealers like Tim and Van trading .Made so easy and stress free what for many people is their biggest purchase apart from a house .You know you are getting a great and honest product.
Thanks guys.

February 17, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thank You Very Much For Your Review. Hope You Enjoy Your New Car!

Rated 5 out of 5 stars

Brilliant company to do business with…

Brilliant company to do business with remotely. All communication was quick and efficient. They collected me from the station to come and pick up the car and the motor itself was exactly as described - absolutely mint.

Great service.

February 12, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Gordon. Enjoy Your New Car!

Rated 5 out of 5 stars

BMW x3

Been looking for BMW x3 for a while, just couldn't find the right one with the required spec.
Saw 2 advertised at HMC, so popped in when passing.
Cars that are on the forecourt are mostly prestige and turned out to a very high standard.

Very warm welcome off Van & Tim, very knowledgeable and no hard sell around the cars.
Was given the opportunity to take the car out on a test drive, and I decided I'd like to come back for a further look with my partner.

Same was arranged and Van allowed me to take and test drive at our leisure with no time frame, this in itself is a rarity that allows you to talk amongst yourself without sales personnel being present or any pressure.
On return, we agreed a deal - again, without any hard sell whatsoever.
On collection, Tim went through everything you would need to know about the vehicle.
The sale and collection was all hassle free and a very smooth process.
I would certainly use HMC in the future when I require a change of vehicle and would recommend Hartlepool Motor Company to anyone looking for a high end vehicle.
Thanks again
Glyn & Shell

February 10, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Very Much Glyn And Shell.

Rated 5 out of 5 stars

Great buying experience (320d Xdrive)

Great selling experience. No feeling of pushing the customer into a purchase.

Great collection of cars in the garage, luckily one of those being a 320d Xdrive I had been looking for.

Gents who work there were very helpful. Put the car through a full service before picking it up.

100% recommend

February 8, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Tom!

Rated 5 out of 5 stars

Professional service

I purchased a car from Hartlepool motor company in November, They gave a really professional service from start to finish. Would highly recommend this company if you are looking for a used car!!

November 19, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Andrew!

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