Hartlepool Motor Company Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear communication, honest advice, and a smooth, straightforward purchasing process from start to finish. Buyers are also very pleased with the exceptional quality of the vehicles and the attentive, personalized customer care received throughout every single interaction. Many consumers emphasized that they would happily return and recommend the dealership to others. However, some people mentioned occasional concerns regarding post-purchase support or minor communication issues after the transaction was finalized. Reviewers noted that interactions involving management could sometimes feel less than satisfactory or required additional cooperation.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, describing the overall experience as professional, smooth,... See more

Product

Customers consistently note positive experiences with product, describing vehicles as arriving in pristine... See more

User experience

People report positive experiences with user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a Mini Countryman for my wife. Found a lovely car for sale on Autotrader at HMC. Called and spoke to Elliott who was professional & attentive. Excellent communications & a very ea... See more

Rated 5 out of 5 stars

Sold our car through Motorway and Van from Hartlepool Motor Company Ltd contacted us immediately after the auction ended. As first-time sellers, we were a bit apprehensive, but Van quickly put us... See more

Rated 5 out of 5 stars

Exceptional service! I purchased a car online, over 300 miles away. Elliot’s communication and attention to detail is extraordinary, and can’t thank him enough for his service and perfect transaction!... See more

Rated 5 out of 5 stars

Bought a car from this dealer and must admit to a professional experience from start to finish. Was allowed to take car for test drive on my own with no restrictions given. Had an issue with paperwork... See more


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Hartlepool Motor Company is an independent, family run business based in the North East of England. Drawing on over 20 years experience in the car industry, we understand that an increasing percentage of car are sold online, whilst we love to meet the customers that come along to our showroom, we also pride ourselves on having the ability to describe, advertise and price our cars honestly and accurately. We hope this provides customers the confidence to buy from us, regardless of where they are located in the UK. Every car we stock is hand picked by us and HPI checked for added peace of mind. Hartlepool Motor Company aims to provide a high quality service, give our customers an exceptional buying experience and provide you with quality customer service. We do everything we can to make the process of buying or selling your car as enjoyable and stress free as possible. Due to our vast experience, we are also highly skilled at sourcing specific cars and are more than happy to do this on your behalf. Just get in touch and let us know your requirements


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(286)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Bought my new Peugeot 3008 gt on new years eve from here. I received first class excellent service from start to finish. What a fantastic car. I love it. It had a first class service too. Couldn't be more pleased. Thanks again.

December 31, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank You Kristos.

Rated 5 out of 5 stars

Professional and reliable company

I made a purchase over the phone with this company and paid deposit without even seeing the vehicle through images and videos. I must say they work very efficiently, and are a reliable and professional team. They answer questions makes the process very smooth. I am very pleased that I came along and got my vehicle from them it was work driving 4 and half hours to get that car with a amazing professional team that helped us through out the process.

December 13, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Caglar!

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Offered great advice and helped me to get a great deal.
They made buying a car easy, spoke to you like a normal person with none of that dreaded car salesman patter.
Would 100% recommend and use again.

January 2, 2023
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Dave! Hope You Enjoy Your Purchase.

Rated 5 out of 5 stars

Recently purchased a Land Rover…

Recently purchased a Land Rover discovery sport from ther extensive quality stock on getting home some 70 miles away we realised satnav not working properly rung and was told just take it to Land Rover for diagnostic work and repair rather than travel all the way back with the car the full cost which was a considerable amount was covered without hesitation by Hartlepool mother company I cannot recommend enough

December 12, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Cheers Neil. Thank You For The Review. Enjoy!

Rated 5 out of 5 stars

HIGHLY RECOMMEND

This is the second car we have purchased from Van at Hartlepool Motor company! The fantastic customer service being one of the reasons that we have returned. Great deal on part exchange and smooth purchase. Van made the whole experience stress free. Cannot recommend this garage enough.

December 19, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Emily. Hope You Are Enjoying Your Purchase.

Rated 5 out of 5 stars

Decent, honest and friendly people to deal with.

I dealt with Tim and Van - who are both friendly, knowledgeable and extremely helpful.
A non pushy, pleasant car purchase experience.
I bought a BMW 840d in exceptional condition. The presentation of the car was spot on (even in snowy/icy conditions). I was also offered a very good part exchange valuation for my existing car.
The deal was concluded smoothly with Tim/Van and myself - all of us being very happy.
I would not hesitate to recommend/deal with again.
Jeff Kohn

December 14, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Jeff. It Was A Pleasure To Meet You.Enjoy!

Rated 5 out of 5 stars

Very good service and very nice people…

Very good service and very nice people to work with i hope the best for them as i was very happy with the service and the experience of buying a car with them.

December 13, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Hasan.Enjoy!

Rated 5 out of 5 stars

We would highly recommend this…

We would highly recommend this dealership. From our initial enquiry to driving away with our car it’s was a pleasurable experience. There were no hard sales, Tim was open honest and very accommodating. The car was exactly as described and even more than our expectations. We would definitely use again in the future …. Great service.

November 24, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks George. It Was Great To Meet You.

Rated 5 out of 5 stars

Kia Sportage After searching dealers nationwide…

After searching dealers nationwide looking for a Kia Sportage for the wife I came across one at Hartlepool motor company miles from where I live but after being ignored or let down by other dealers Van replied straight away to our enquiry after travelling up to see the car it was as described by Van perfectly big thanks also to Tim who dealt with the sale no pressure and very relaxing over 4 hours round trip but would recommend to anyone definitely worth the travel they have some great cars to view very impressed and would use again

November 24, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank You Richard. Hope She Is Enjoying It!

Rated 5 out of 5 stars

A thoroughly positive and professional experience!…

A thoroughly positive and professional experience! I approached Hartlepool Motor Company about selling my car. The service they provided was exemplary, competitive and fair pricing, prompt decision and fast collection and immediate payment. I cannot imagine a better service anywhere! Head and shoulders above other car buying sites!
Thank you!

November 1, 2022
Unprompted review
Hartlepool Motor Company logo

Reply from Hartlepool Motor Company

Thank You Philip.

Rated 5 out of 5 stars

I bought a beautiful x4 off HMC in May…

I bought a beautiful x4 off HMC in May and I was truly impressed with the level of service I received. No pressure to buy, above average offer for my part exchange and a smooth transaction. In-fact the team bent over backwards to get the car ready for me as I was on a tight schedule.

Once I purchased the car it had one minor issue which needed rectifying but upon speaking to Van and his team the bill was settled without question (and it was outside my warranty). It was a pleasure doing business with this company from start to to finish. If you are looking for a prestige car then look no further.

October 6, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank You.

Rated 5 out of 5 stars

Audi A4 Avant.

Audi A4 Avant.
Both my wife and I have had two cars each from Van and can honestly say we have never had any problems with any car. The whole process buying a car is so simple and so relaxed. His stock is second to none, every car immaculate. I’ve never seen cars prepped to this standard, my car looks and drives brand new! Trust is a major factor in the car industry, you can trust Van and his staff through this whole process. We will be returning.
Thanks Hartlepool Motors. First class service.

October 4, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Niall.

Rated 5 out of 5 stars

Excellent all-round

From the first phone call with Danny and then further calls with Van, the service at Hartlepool Motor Company was fantastic. Following a 3 hour drive I was very pleased to see that my new car looked even better in real life than on the photos. Van let me take my time looking around the car and also taking it out for a drive by myself - no salesman style pressure at all. Danny was also very helpful explaining some of the car features to me. Overall a fantastic experience and would not hesitate to recommend them. Thanks guys!

October 3, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Paul. We are glad you enjoyed the whole experience. We look forward to meeting you again.

Rated 5 out of 5 stars

Perfect From Start to Finish

Picked up my new car yesterday finishing off an all-round excellent experience from 1st contact (via Autotrader) to driving home. No offence intended to any car salesmen but Van is not your media portrayed stereotypical one! Not a hint of sales patter, no pressure whatsoever, patient with my endless questions, really friendly and made the whole negotiating process unusually pleasant.
I was happy with the deal we agreed and even happier when I saw the car for real which actually looked better than the photos and description promised. The 200 mile drive back home with a big smiley face said it all.
All their cars looked to be in fantastic condition so, if you're looking for something new, don't hesitate to give these guys a try, I doubt you'll regret it.
Thanks again Van (and to Danny too, who prepared the car brilliantly and was also happy to spend as much time as I needed checking the technical stuff out).

September 29, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Geoff. Glad you enjoyed the experience.

Rated 5 out of 5 stars

Purchased a lovely little Audi A1 for…

Purchased a lovely little Audi A1 for my wife. The garage owner Van could not have been more attentive. We got a great deal and excellent service. Will definitely use him again.

September 16, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank you for your review.

Rated 5 out of 5 stars

Exceptional customer service

When looking for my next car I looked no further than Hartlepool Motor company. I had previously received an outstanding service.
This time was no exception. Van went above and beyond and delivered the same level on customer service.
I would highly recommend this garage

September 21, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank you Jill

Rated 5 out of 5 stars

Outstanding service

Bought my Audi A4 from Hartlepool motor company and the service and experience was brilliant, they could not do more for me and I will definitely be returning for my next car.

September 23, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thanks Drew

Rated 5 out of 5 stars

Today we bought a Car from here

Today we bought a Car from here. Was a really simple straight forward process. The car was exactly like advertised. We could not be happier. The sailsman 'Van' was spot on throughout, hassle free the whole time. A perfect conclusion for both parties. Highly reccomend.

September 24, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank you Tom

Rated 5 out of 5 stars

Great service from start to finish with…

Great service from start to finish with Hartlepool Motor Company, with a nice touch of home delivery of my beautiful Mercedes. Will certainly use these guys again.

September 23, 2022
Unprompted review
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Reply from Hartlepool Motor Company

Thank you Laura For your review. Glad you enjoyed the experience.

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