Hartool 2 Myshopify Reviews 

155
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that ordered garden sheds and storage boxes never arrive, while customer service phone lines and support emails remain entirely unresponsive. Buyers stated that these online stores had issues with contact details and unrecognized business names, leaving people feeling disappointed. Some reviewers were happy that their credit card company successfully resolved the payment dispute and reimbursed their lost money. A few other people also noted that alternative payment providers reviewed these unexpected transactions. Customers also shared that order receipts arrived from obscure email addresses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting widespread frustration over items that... See more

Website

People report negative experiences with the website, describing issues with payments and non-delivery of... See more

Customer communications

Consumers find customer communications to be frustratingly non-existent. Reviewers report that phone numbers... See more

Product

Customers consistently report negative experiences with product purchases, highlighting severe disappointment... See more

Payment

Users describe issues with payment, reporting that payments were processed but goods were not received.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a shed from this so called company back in feb, still haven’t received it. We sent them an email with no response, called them but their phone line is dead. We are now having to go through... See more

Rated 1 out of 5 stars

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep s... See more

Rated 1 out of 5 stars

I paid via credit card thankfully so will hopefully get my money back in a few weeks. I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via e... See more

Rated 1 out of 5 stars

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS i even had a notification from shop... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(155)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

To good to be true

To good to be true, Will be in contact with bank tomorrow for the £60 refund!!! Thank you for all previous reviews🙏 Scamming website, stay away.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Appears to be a scam website…

Placed an order but didn't get an order confirmation email. Tried to email them today but support address on website not in use. Tried calling the phone number on their website, also no in use. Appears to he a complete scam website. Now in contact with my bank to try and get my money back. I should have known better when the price of the shed they were showing looked too good to be true..

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
The number on the website is wrong.
I had a purchase garden shed for £140and I didn't receive any confirmation email.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Scam !

Scam !! Ordered a garden storage box for £69. Four weeks later still not arrived though delivery was stated 2-6 days. Nobody replied to emails or telephone calls. I have reported to my bank who have taken up the dispute. This site needs taking down by Shopify.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Hartool.co.uk scam

Hartool took my online order and payment for £69 for a Store it out Nova outdoor storage unit on 9th April and the money left my account paid to 'Alexau' on 10th April. I emailed Hartool via their given email address raniasinama @outlook.com on 20th April to chase a delivery date then again on 25th April to threaten reporting for fraud but no response has been recieved.
Reported the Hartool advert to Google Trust and Safety Team on 26th April with a link to their current advert for the same item , sponsored by Google Ads but google replied a day later to say they wouldn't be following it up because 'the ad has already been removed (it hasn't google, its still there...)the link to the ad in your report didn't work (It works for me...) or other technical issue....(?......). Thanks Google for nothing.
I've reported the fraud to Santander who say they can refund me via Chargeback so fingers crossed.
I found an identical style advert and same cost on several different websites so always assume these are also scams unless you can prove otherwise.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I paid via credit card thankfully so will hopefully get my money back in a few weeks.
I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via email etc and payment taken by a completely different company.
Don’t use this company!

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Scam. Do not order!

Scam. Do not purchase.
Ordered garden storage. Received e mail confirmation. When I chased the order, the website does not exist and they are still advertising online. Scam

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, Avoid, Avoid!
This is a scam site. You will be buying fresh air!!
We ALL pay for scams except the shysters running it.
Avoid, Avoid, Avoid!!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not order and pay for…

Please do not order and pay for anything from this company as they do not exist. We ordered garden storage, and paid 70 quid and never received it. Tried e mailing phoned and it is not recognised so I'm going to try and get my bank to reclaim my money . Do understand why with all the technology we have that these con artists are still allowed to advertise it's not fair.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Hartool dont exist

Hartool dont exist, they sell things that dont exist from there glitchy website, I bought an outdoor storage box, they took the money but nothing appeared and their website vanished, its now back online, do not but from them.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Haven’t received my order

Haven’t received my order, almost 4 weeks now!
No response from emails, the phone number doesn’t work!
Complete con, they have taken the money and now their website is down!

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

I have also been scammed by this so…

I have also been scammed by this so called company. I thought I was purchasing a shed for £150 but it hasn’t arrived and I have no hope of it ever being delivered. I used Klarna and the reviews on the site sounded good so I am annoyed that I fell for it as I can’t afford to give money away and my lawnmower and tools are sitting in my garden covered by tarpaulin until I can afford to buy another. Klarna are investigating but I wish I used my credit card as that seems more protected when it comes to things like this.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this Company it's a…

Do not use this Company it's a scam.Paid for storage unit nothing delivered.emailed them multiple times no reply.Found out Hartool were in Bristol but payment went to Marsaille in France.
Luckily I paid by Credit card and raised a dispute with the bank,and received my payment back

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

No delivery of items, no customer service communication only an email address provided. Been ignored, spent £70 and absolute SCAM stay away!!

April 1, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look