I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
Company replied
Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
Company replied
Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mr Adam is outstanding deserves a raise
Mr Adam is an absolutely outstanding gentleman. He was very helpful in helping me choose what product suited my needs and he shows great expertise in this domain you should promote him immediately. He even nearly got me to buy the insurance but then I realised I already have house insurance. This man could sell snow to an Eskimo. If I could give him 6 out of 5 stars I would. Extremely happy, would come back just to see Adam again. :)
December 1, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ben,
We're so happy to hear about your positive experience. It's great to know that you found our team member helpful and knowledgeable. We appreciate your high praise and are glad you enjoyed your visit. Thank you for the fantastic feedback!
Many thanks,
Katie.
Thank you
The two guys who delivered the mattress were so helpful, kind and courteous. I am disabled and was taking delivery of a special mattress for my hospital bed. They removed my old mattress which we very much appreciated. Two amazing guys. Thank you.
November 29, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lynne,
We're happy to hear that the delivery team provided such excellent service! We appreciate you acknowledging their helpfulness, kindness, and courtesy in delivering your special mattress and removing the old one. Thank you!
Kind Regards,
James
Delivery arrived wirhin the scheduled…
Delivery arrived wirhin the scheduled time slot and the guys were friendly and helpful.
November 26, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good afternoon,
We're happy to hear that the delivery was on time and that our team members were helpful and friendly. Thank you for your positive feedback!
Many thanks,
Katie.
From point of sale to delivery… I am…
From point of sale to delivery… I am extremely impressed with professionalism, efficiency & staff.
Everything worked like clockwork.. every member of staff I had dealings with were exceptionally pleasant with manners & respect . Will definitely be recommending and using again .
November 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sinead ,
We're happy to hear that you were impressed with our team's professionalism and efficiency from start to finish. We appreciate your recommendation and look forward to serving you again.
Kind Regards,
Kevin
Delivery team were timely
Delivery team were timely, plesent and fast
November 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We appreciate you taking the time to share your positive delivery experience with us; we are so glad to hear it!
Kind Regards,
Kevin
A no hassle delivery experience
I was kept up to date at what time my settee would arrive and was greeted by two lovely polite guys who were tidy , quick but careful..so I couldnt have wished for better service. They also fitted the protectors for settee feet without me even asking!
I have another settee coming in 2 wks so I'm hoping it's the same two guys!
November 19, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Marion,
We're happy to hear that you were kept informed about your delivery and that our team was polite, tidy, and careful. We appreciate you mentioning that they fitted the protectors. We're grateful for your positive feedback and hope your next delivery goes just as smoothly!
Many thanks,
Katie.
Received delivery today by two lovely…
Received delivery today by two lovely young men. Hassle free 😉
November 15, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that the delivery went smoothly and the team members were helpful. Thank you for your positive feedback; we appreciate it!
Kind regards.
Conor.
Great company
Great company - no messing about . Did exactly what and when they said they would do.
November 15, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Brian,
We're happy to hear that you had a positive experience with our company. Thank you for taking the time to share your feedback. we appreciate it.
Kind regards.
Conor.
Delivered before time 2 lads were so…
Delivered before time 2 lads were so friendly & done great job
November 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Karen,
We're happy to hear that our team was friendly and efficient, and that you received your delivery ahead of schedule. Thank you for your positive feedback!
Many thanks,
Katie.
The professionalism of the two young…
The professionalism of the two young men were impressive could not praise them ENOUGH 👍
November 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Catherine,
We're happy to hear that the young men's professionalism impressed you. We appreciate you sharing your positive experience with us!
Kind Regards,
Kevin
Brilliant service from Harvey Norman
Brilliant service from Harvey Norman
Ordered mattress on Friday delivered Saturday morning at 9am.
100% recommend 👏
November 8, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Shirley,
We're happy to hear that you received brilliant service! It's great to know your mattress was delivered so quickly. Thank you for your recommendation!
Kind Regards,
Kevin
Fast delivery and the delivery drivers…
Fast delivery and the delivery drivers were so professional, cleared all the rubbish.. highly recommended
November 1, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jane,
We appreciate you taking the time to share your positive experience. We are so happy to hear that you received fast delivery and professional service.
Kind Regards,
Kevin
Delivery guys made this totally stress…
Delivery guys made this totally stress free. They delivered, unpacked, assembled and tidied up and all in good humour.
October 31, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Dawn,
We appreciate you sharing your feedback! We are so glad to hear our delivery team made your experience stress-free with their efficient service.
Kind Regards,
James
Faultless service
The timely notification for delivery via text was perfect. From the friendly sales staff to the installation team, everyone was efficient and helpful all the way through the process. Faultless service from start to end l, well done everyone !
October 23, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Gary,
Thank you for this review. We are so glad to hear that you were pleased with the notifications and the team's efficiency throughout the entire process. We appreciate your feedback!
Kind Regards,
Kevin
Delivery was within the time frame and…
Delivery was within the time frame and the 2 delivery men were very pleasant and assembled the table. Great service
October 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Paul,
We're happy to hear the delivery was within the expected time and that the assembly was completed by pleasant delivery men. Thank you for the great feedback.
Many thanks,
Katie.
The tracking system is very good also…
The tracking system is very good also the delivery people were excellent
October 21, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi June,
We're happy to hear that you had a positive experience with our tracking and delivery services. Thank you for your kind feedback!
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Marie,
We are happy to hear that you had a friendly and professional experience. Thank you for your positive feedback!
Many thanks,
Katie.
A good cheerful 3 man team
A good cheerful 3 man team, this professional team set up the bed and mattress in 15 minutes.
A five star team.
October 11, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Chas,
We're happy to hear that the team provided such a swift and professional service! Thank you for acknowledging their cheerful attitude and hard work.
Kind Regards,
James
Suite delivery
It was great to have the live updates so we knew exactly when our suite was arriving. The two guys were very friendly and super efficient at bringing in and setting up our furniture.
October 2, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alison,
We're happy to hear that you found the live updates helpful and that our team was efficient and friendly during your furniture setup. Thank you for your positive feedback!
Kind Regards,
Kevin
Delivery guys were great
Delivery guys were great, lifts were not yet operational so it was hard work, a lot of furniture. Pleasant and friendly. Jolene was most helpful as we were buying furniture for a new apartment. Knowledgeable and so helpful
October 1, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi N Magee,
We appreciate you taking the time to share your feedback. We're happy to hear that the delivery team was helpful and friendly. We're also glad that our team member was knowledgeable and supportive with your new apartment purchase.
Kind Regards,
Kevin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.