I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
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Really refreshing to have a proper conversation with an industry expert who genuinely knew what they were talking about and had your best interests at heart! Alex made the whole process easy. Dedicate... See more
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Craig was brilliant, took us through the whole process, making sure that what we bought suited our needs, with a great sense of humour. The electrical store seems a lot bigger than Holywood exchange,... See more
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Punctual, arriving in time period and keeping client informed. Removed old sofas and delivered new sofas efficiently. Polite & well presented. Set up and arranged furniture as requested. Tidy.
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
289 reviews
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Recommended
I was able to follow my delivery with the app provided which was useful. The driver and his helper where courteous and carried the packages into my house as requested.
September 20, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Saunders,
We appreciate you taking the time to leave us this feedback. We're happy to hear that you found the delivery tracking helpful and that our team was courteous and helpful.
Kind Regards,
Kevin
Efficiency at its best!
Service from Paul at the store was really positive and he really suited our needs for cost and timing. The delivery guys were efficient and extremely polite. Exceptional efficiency from your teams. Definitely will use Harvey Norman Team again
September 20, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Phil,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team members were able to suit your needs and provide efficient service. We value your feedback!
Kind Regards,
Kevin
The settee was delivered on time and…
The settee was delivered on time and put into position with no problem.
The deliverymen were very careful bringing it into the house.
So all in all a big thumbs up.
September 19, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We appreciate you sharing your delivery experience. We are happy to hear that our team was punctual and careful while placing your settee. Thanks for your review!
Kind Regards,
James
Theresa was a fabulous help today and…
Theresa was a fabulous help today and it was greatly appreciated. I’m so pleased with my purchase.
September 13, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alison,
We appreciate you sharing your positive experience. We're so glad to hear that you received such wonderful support and are pleased with your purchase.
Kind Regards,
Kevin
From start going into the shop and not…
From start going into the shop and not getting pushed to hard to buy but given good sound advice until the delivery all went well
September 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Frankie,
We're glad you enjoyed your experience, from the helpful advice to the smooth delivery. We appreciate you taking the time to share your positive feedback!
Many thanks,
James
Impressed with our 1st Harvey Norman purchase.
Our first purchase from Harvey Norman Boucher and the whole process has been very good. From the helpfulness of the sales staff by encouraging us to sample the product, to explanation of the different price points & brand qualities. The prices were competitive pitched against similar quality from suppliers within 15 mile radius. The sale price was confirmed despite our choice being out of stock. We were offered easy payments with an explanation of how this works. Once ordered we were given a realistic lead time and the items came earlier than anticipated. We were given several options for delivery to suit our availability. On the morning (06:30am) of delivery we received a text confirming the delivery for that day & given a link for live delivery times - which was brilliant meaning we could leave home to do messages without the worry of missing the delivery team. The delivery guys were easily the most pleasant, efficient and neatest I’ve experienced for a while. They first assessed the location in our home, then taking cognisance of our various furniture & pictures and such like carefully manoeuvred the items to ensure no damage. They opened the polythene again taking care they didn’t damage the contents, then gathered all packing & took it away. The whole process from entering Harvey Norman’s very well presented Boucher store to delivery of the items has been a great experience.
September 6, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your store visit.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
Glenn’s friendly attitude from the…
Glenn’s friendly attitude from the start excellent. He introduced himself and shook hands making me feel very relaxed and confident.
He explained everything about the leather and seemed happy to share his knowledge.
August 31, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Greg,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your store visit.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
The two lads arrived right on time
The two lads arrived right on time. They were very friendly and professional. They had the corner suite in situ within 10 minutes. As good as you’ll get from any store. Excellent all round from Harvey Norman, suite arrived early and was kept informed of day of delivery, then a 2 hour window and then when they were almost here. Extremely efficient all round.
August 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your delivery.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
On time,respected my property,
On time,respected my property,
Efficiently assembled my bed frame and very polite.
Job well done 👏
August 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ann,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your delivery.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
Won’t order furniture anywhere else now!
The delivery personnel were professional, quick and extremely helpful. Really friendly guys.
From sale with Tricia in the Boucher Road store to delivery everything has been so easy and enjoyable
August 13, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Amber,
We appreciate you taking the time to leave us this wonderful feedback. We are so glad to hear that you had such a positive experience from start to finish.
Many thanks,
Katie.
Brilliant & Professional Delivery Service
Really impressed that I had a text morning of deliver with approx delivery time & Tracker system link was great to confirm time.
Delivery received at time given
Suite was packaged really well
2 delivery men were so pleasant & helpful & worked so promptly in putting suite & chairs together & testing electrics
Very very impressed & satisfied with the professional service today
Professionalism & Service in the store was excellent also at first when we bought & ordered & on return to confirm delivery date
Would def recommend
Thank you
August 8, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Carol,
We're happy to hear that you were impressed with our delivery service and the professionalism of our team. We appreciate you highlighting the efficient assembly and testing. Thank you for recommending us!
Many thanks,
Katie.
Good service
Prompt and efficient,pleased with quality of wardrobes. Fitted quickly, they look amazing. From ordering to completion very good.
August 7, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi James,
We're happy to hear that you are pleased with the quality of your wardrobes and our prompt service. It's great to know that you are delighted with the entire process. Thanks for your feedback!
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ian,
We're happy to hear that your order arrived on time. Thank you for your excellent feedback; we appreciate it.
Many thanks,
Katie.
Dining furniture delivery & set up
From the salesman Mark through to delivery & assembly, the whole purchase process was polite, efficient, sympathetic & professional. Everything promised ..... dates, times etc were met. Assembly was quick but precise. The whole process, from purchase tgrough to delivery took less than a week. Would definitely recommend
August 5, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Chris ,
We appreciate you sharing your experience. We're happy to hear that the purchase, delivery, and assembly process was polite, efficient, sympathetic, and professional. It's great to know everything promised was met and the assembly was quick and precise. We thank you for your recommendation.
Many thanks,
Katie.
Furniture delivery/build
The guys arrived on time and completed the job very efficiently.
August 5, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Bryan,
We're happy to hear that our team was punctual and efficient. Thank you for your positive feedback; we appreciate it very much!
Many thanks,
Katie.
Delivery messages totally accurate and…
Delivery messages totally accurate and delivery within minutes of estimate. Drivers could not have been more pleasant or careful. Very impressed!
August 2, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Philip,
We appreciate you sharing your delivery experience! It's great to hear the messages were clear and our drivers were pleasant and careful in your home. Thanks for your positive feedback.
Kind regards,
Sean
On time, quick and efficient.
Very friendly delivery staff. Extremely efficient.
Quick, careful delivery.
August 2, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lorraine,
We appreciate you taking the time to share your feedback. We are so glad to hear you were pleased with our delivery team's efficiency.
Kind regards,
Sean
Mark in the Boucher Road store was very…
Mark in the Boucher Road store was very friendly and helpful. Tracker for delivery was great, no sitting around waiting all day! Guys were super friendly and efficient and had my suite put together in no time at all.
July 31, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Helen,
We appreciate you taking the time to leave us this feedback. We're happy to hear that our team was helpful and friendly, and that you found the delivery tracker useful.
Kind regards,
Sean
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good morning,
We appreciate your kind words and are so glad you had a great experience with our service. Thank you!
Many thanks,
Katie.
Sofa delivery
Tracking was great as meant I knew exactly when delivery would be arriving
Delivery guys were friendly and professional
July 26, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good afternoon,
We appreciate you taking the time to leave us this feedback. We are happy to hear that you found the tracking helpful and the delivery team friendly and professional.
Many thanks,
Katie.
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