Harvey Norman United Kingdom - Harvey Norman Gracechurch Reviews 

We were about to buy new washing machine, tumble drier and dishwasher. Normally this would have been an internet purchase, but with the huge choices/ price span available, thought we'd take asvantage of the new Sutton Coldfield HN store so we could touch and open doors on the products!
Steve was our salesguy and wasvery knowledgable on the various manufacturers, checked stock (we needed the washer quickly). We had a couple of chouces and went away to think it through over a coffee and check internet prices.
We decided that buying from a local store was worth the slightly higher price than internet sourced, placed the order Saturday afternoom, took deluvery Monday morning, with all old equipment removed, new equipment installed, tested and all waste removed.
The install crew were first class and eveeything was done in an hour.
Long review I know but key take aeays- there's nothing like seeing what you're buying- technical help/ advice is very worthwhile/ paying a bit more for great service is worth it.

Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend.
Tracey was particularly helpful when we decided to replace our bed and mattress. Knowledgeable and friendly service- I would recommend.
Thank you to all of the above staff.

We have all done it before...A trip to Harvey Norman to look for new suitcases, and I purchased a new Vacuum Cleaner!
The store is relatively new to Sutton Coldfield, but I recommend you all visit. Spacious, clean and welcoming. Top marks to Louise Terrett who was on electricals, and gave me the sad news that they do not sell suitcases! However, she was stood next to a well known vacuum that I had been researching for months, and as a "Display Model" was duly reduced. After a demonstration and after many questions, I paid for they vacuum. Louise was a breath of fresh air. Helpful, professional, honest, and had a sense of humour, even helping to pack the vacuum and transport it to my car. Nothing was too much trouble. She is a credit to Harvey Norman and I absolutely recommend a trip to the store, and seek out Louise. She is what Customer Service is all about! Priceless.

Very professional service and knowledgeable staff. Would definitely recommend the store.

Steve at the Sutton Coldfield store was so helpful! We needed our new tv delivered the same day and he made it happen. Great customer service!

Good and wide selection of products. Staff were friendly, knowledgeable and helpful. Mohammed assisted me and gave an excellent level of service.

I spoke to Michelle she was really friendly & knowledgeable on the tumble dry & ac unit I was in in would highly recommend

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left.
I fully appreciate a store not being pushy but a hello or good afternoon would have made us feel welcome. Perhaps someone at the entrances to greet people when so quiet ,Just the small touches.
There were people also sat on a desk next to the beds just chatting again no smile or hello when we headed that way.
We left and purchased elsewhere.

Thomas helped us choose a mobile phone. Very helpful and patient

Great help and advice from Tom

went in to buy a laptop for uni. JASPREET was very helpful and reminded me about the 10% discount for students they had this weekend. wasn’t pushy at all and even gave us a freebie :-)

do recommend JASPREET 👏

Conor was excellent, very patient and listening, presented with solutions to our issues. He did not pressurise us. Used his own experience and came across as genuine.

Hassan was absolutely fantastic in ensuring we got our new sofa promptly, and was very helpful when we had concerns about some damage and replaced the sofa quickly. An outstanding manager who has ensured we’ll shop here again!

Great service from Hamza at Gracechurch today. I needed several electrical items for my small business. He listened to my needs and was able to offer several suitable options for each item I was seeking. Prices were competitive and accompanying services were explained clearly. A very happy customer.

Excellent service yesterday at Harvey Norman. I was assisted by Ellie, she was a lovely friendly, pleasant young lady. Would definitely shop here again.

Helpful & knowledgeable staff huge selection of electrical items with collection bay in adjacent gracechurch car park .

Hamza was very proactive and extremely helpful. Very quick and easy process

I went for a coffee in a local Bakers/Coffeeshop and realised after the machine was a Nespresso.. it was beautiful. I went straight to Harvey Norman to find one for my home. I’d previously had a Siemens coffee maker and was so disappointed it went back. I was so despondent as it cost nearly £1000.
I was greeted by a beautiful woman who really explained the Nespresso brand. I saw one that interested me. A machine made by Sage for Nespresso. I wasn’t sure so she made me a drink from it. It was as beautiful as the coffeeshop I’d been in.
I was sold. Jowlita (assistant) explained all the settings to me and even a fault find - was just a blow through of the pipes with steam. Simple. I could customise the coffee itself, I could customise the milk temperature as I like really hot coffee. All the features that lacked in the Siemens machine I’d returned to another online retailer.
She even gave me a few extra pods of what I’d tried to get me going until my order from Nespresso would arrive if I’d ordered when I got home.
The staff in Harvey Norman even carried the machine to my car for me.
Whilst I was in the store (top floor in Sutton Coldfield branch) every single employee that passed me acknowledged me. They are all so very helpful, friendly and polite. They don’t give you the hard sell either. It’s very clear the staff want you to leave happy with something rather than with regret.

I got the machine home and it didn’t taste like it did in the shop. Thankfully after only two attempts I found my way of doing things. I heat the milk first on the milk setting before actually brewing the coffee. The results were amazing. I’m so so happy with it. I’d been getting a well known brand delivered costing me hundreds a month. Now I have a coffee for less than a pound. The machine will pay for itself in a few months. It’s a win win and one I never thought I’d find.
Thank you so much Jowlita and Harvey Norman is my new ‘go to’ shop for anything in the home. Electrical, white goods, TV’s, IT and kitchen appliances.
If it goes in the home I urge you to check out Harvey Norman in Sutton Coldfield. It’s a beautiful store full of beautiful people. I’m sure you won’t regret it

Jack the young lad who helped me was so nice and helpful and made my experience better so can u thank him so much and I will definitely be back